Cocoa Luxury Resort, Nyali

Hotels
Travelbook Group
7.2 (105 reviews)
Moyne Drive, Nyali Beach, Mombasa, 80100 , Mombasa , KE

Facilities

Meeting rooms
Full-service spa
Express check-out
Newspapers in lobby (surcharge)
Area shuttle (surcharge)
Arcade/game room
Boat tours on site
Free WiFi
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Location near beach
Cons:
Cleanliness issues
Poor room quality
High pricing for low value

Categories

Cleanliness
4.7
The bathroom was filthy, mold everywhere, and no toilet paper.
Service
8.2
Standard quality for this hotel tier, although front desk staff seemed indifferent.
Location
9.7
The location near the beach is a positive aspect.
Room Quality
5.7
Room quality is poor, with pictures being outdated and the place falling apart.
Amenities
6.7
Amenities are not well-maintained, pool bar roof collapsed.
Value for Money
5.7
The price is high compared to the quality, feels like a rip-off.
Food and Beverage
8.7
Standard quality for this hotel tier, though not specifically mentioned.
Overall Experience
8.2
Overall, the experience was disappointing due to cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:49

Property Description

Discover paradise at Cocoa Luxury Resort, Nyali, where serene beachfront bliss meets elegant Art Deco charm.

Relaxation Awaits
Indulge in a full-service spa offering rejuvenating massages, body treatments, and facials, ensuring a blissful retreat right on the property.

Culinary Delights
Savor international cuisine at any of our three exquisite restaurants, or enjoy 24-hour room service for a cozy in-room dining experience. Daily buffet breakfasts and refreshing drinks from our bar and poolside bars complete the dining journey.

Unmatched Convenience
With free Wi-Fi, concierge services, and an airport shuttle, every aspect of comfort is catered to, while our spacious air-conditioned rooms provide the perfect home away from home.

Book your stay today at Cocoa Luxury Resort, Nyali, and embrace an unforgettable getaway!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 4 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MBA

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Accessibility

    No elevators

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

7.2
Based on 105 reviews
Cleanliness: 4.7
Service: 8.2
Location: 9.7
Room Quality: 5.7
Amenities: 6.7
Value for Money: 5.7
Food and Beverage: 8.7
Overall Experience: 8.2
B
Burhan
2
Pros:

Unsafe, unclean.

2025-10-01 via Nuitee
V
Verified traveler
2
Do not stay
Pros:

Not luxury or premium. Quite possibly the worst place I have stayed at. The pictures are years old. Not maintained at all. Do not stay.

2025-08-13 via Nuitee
T
Thomas family
2
Pros:

How Expedia rates this 3 stars is baffling. 78 countries maybe 1,000 hotel rooms this is in the filthiest bathroom and pillows. No toilet paper, water in shower was brackish not fresh. Mold everywhere. Total rip off, complain to the front desk they just look at you, well you where stupid enough to book it. Especially when price is as high as it is. Place is literally falling apart, roof of part of the pool bar collapsed, luckily no one sitting there. Local guide reviews are bogus.

2025-07-31 via Nuitee
S
Suleiman
4
Pros:

The location near beach

2025-07-08 via Nuitee
N
Nafisa family
10
Pros:

The view was amazing!

2025-05-17 via Nuitee
V
Verified traveler
6
Needs work
Pros:

The hotel is a bit old, room condition dies not reflect what is portrayed in Hotels.com.

2025-03-08 via Nuitee
R
Rozina
10
Pros:

Everything

2025-02-07 via Nuitee
D
DESINENI family
6
Pros:

The bath room is dirty and do not seem to be cleaned.

2025-01-08 via Nuitee
N
Nelson partner
8
Pros:

the place

2024-11-11 via Nuitee
R
RAJKUMAR
4
Pros:

Need to improve

2024-11-04 via Nuitee
S
Shaun partner
2
Pros:

Unfortunately, my stay at this hotel was far from satisfactory. The room and bathroom were very dirty, and all the furnishings were old and neglected. The mosquito net was terribly dusty and had stains from squashed mosquitoes, which was not only unpleasant but also gave the impression that hygiene is not a priority here. Additionally, the check-in process was lengthy because they couldn’t find my reservation confirmation, and I had to send them an email with the confirmation. The towels were also dirty. Furthermore, the photos on Expedia do not reflect the actual condition of the rooms – everything looked much better in the pictures than in reality. I definitely wouldn’t recommend this hotel if you care about cleanliness and good conditions.

2024-11-01 via Nuitee
A
AMBASA
4
Flooded Room.
Pros:

On returning to the room hoping for a shower at about 11/11.30pm I found the bathroom was flooded with water which seeped halfway into the bedroom. Fortunately, my bags were at the other end of the bedroom and so stayed dry. It was cleaned up in about an hour and a half or so. This meant I did not get to shower till much later, delaying my sleep. We organised a later check out the morning after.

2024-10-19 via Nuitee
J
Jamal
10
Pros:

I didn’t expect much from this place before I booked it but I was completely surprised after the first day. The property was right on the beach and the staff was great and friendly.

The only slight problem was the wifi connection. It was slow at times.

I would recommend this place to anyone considering staying on Nyali beach.

2024-10-17 via Nuitee
D
Dennis
8
Pros:

Friendliness was great!

2024-10-17 via Nuitee
C
Curtis
6
Pros:

It's not a bad hotel , just a bit old. They need new smart tv's and mini fridges. Everything runs slow there so if you need to get somewhere don't wake up late.

2024-10-14 via Nuitee
E
Emmanuel family
8
Pros:

Beach area was amazing

2024-10-12 via Nuitee
B
BONIFACE
8
A breath taking ad venture.
Pros:

I booked a three night stay here with my wife and daughter and we enjoyed every moment of our stay. The staff are friendly and the facility is very clean with spacious rooms and comfortable beds. All the balconies are facing the beach front and the views are amazing. I recommend this hotel.

2024-10-10 via Nuitee
R
rayshawn
10
Pros:

Nice hotel

2024-09-30 via Nuitee
D
DirkJan
6
Pros:

Expedia check in (again, had the same in Meru) not registered properly. So off to a rough start. Nice location. Lift not working. Properly not really kept, can use some work. Indian food very nice. Coffee meh. Pizza was terrible, deep frozen factory produced. Staff generally friendly. Place has potential but needs some TLC across all areas

2024-09-24 via Nuitee
H
Hilda Hademfa family
10
Pros:

Alll was great

2024-09-22 via Nuitee