Spark by Hilton Vestal Binghamton University Area

Hotels
•
Hilton Worldwide
6.8 (79 reviews)
3401 Vestal Parkway, Vestal, New York, 13850 , Vestal , US
1-607-766-0600

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Facilities

Elevator
Fitness facilities
Bicycle rentals nearby
Fireplace in lobby
Television in common areas
Free breakfast
Multilingual staff
Free newspapers in lobby
Express check-out
Smoke-free property
See all facilities

Review Highlights

Pros:
Friendly/helpful staff (several named)
Some newly renovated, clean rooms
Convenient location with dining options
Reasonable price / good value
Comfy/large beds and ample parking
Cons:
Health-department closure for sanitary reasons; multiple cancellations/no notice
Poor cleanliness (musty carpet, stains, lobby odor)
Amenities lacking (no soap/coffee, sad breakfast, pool closed)
Room issues (cracked walls, broken toilets, no mattress pad, noise/poor soundproofing)
Inconsistent service; reports of rude staff and overbooking

Categories

Cleanliness
3.5
Strongly negative: multiple reports of health-department closure for sanitary reasons, musty/stained carpet, lobby/body-odor complaints and generally unkept common spaces.
Service
9
Mixed but overall strong: several guests praised specific staff (manager Martin, front desk Stacey and Carlena) and helpful employees who resolved overbooking, though some reviews note rude staff or poor communication around closures.
Location
9.2
Positive: repeatedly described as convenient with many dining options nearby and ample parking.
Room Quality
7
Mixed: some rooms described as beautifully renovated and very clean, others reported old/run-down conditions, cracked walls, broken toilets, missing mattress pads and poor soundproofing.
Amenities
4
Below average: guests reported pool closure (not advertised), lack of basic in-room items (soap, coffee), no trash can, and generally limited/poor amenities and breakfast offerings.
Value for Money
9.2
Positive: multiple guests noted reasonable pricing compared to neighboring hotels and that the hotel was 'OK for the price' or a good value for budget travelers.
Food and Beverage
4.7
Negative: breakfast described as 'awful' or 'sad' in several reviews; lobby/body-odor and lack of advertised pool impacted guests' F&B and leisure expectations.
Overall Experience
7.8
Mixed overall: some guests had great stays with friendly staff and renovated rooms, while others experienced cancelled reservations, abrupt closures by health authorities and significant cleanliness/service failures.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Recreational Opportunities
Enjoy a workout in the fitness center or relax by the lobby fireplace. Stay connected with complimentary Wi-Fi.

Dining Options
Indulge in a complimentary continental breakfast or visit the on-site convenience store for snacks.

Convenient Amenities
Take advantage of the business center, free parking, and express check-out services available.

A stay at University Inn immerses you in the heart of Vestal, within minutes of key attractions like Binghamton University and Arnold Park. Book your stay now to experience convenience and comfort.

Important information:

  • Up to 3 children 10 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Alcohol is not served at this property.
  • Contactless check-out is available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.8
Based on 79 reviews
Cleanliness: 3.5
Service: 9
Location: 9.2
Room Quality: 7
Amenities: 4
Value for Money: 9.2
Food and Beverage: 4.7
Overall Experience: 7.8
G
Gary
2
Pros:

Hotels.com tried to contact them for a cancellation and were unable to get a hold of anyone. Will never book here again.

2026-01-08 • via Nuitee
C
Cynthia • partner
8
Pros:

We had a great stay. The rooms we stayed in were beautifully renovated and very clean. Apparently they just opened the end of November 2025 so they are still working out minor updates but nothing that ruin our stay.The staff was so kind and helpful. The manager Martin, and front desk staff Stacey and Carlena made sure our stay was comfortable and were very nice and kind. We would definitely come and stay again.

2025-12-18 • via Nuitee
S
Steven
10
Pros:

YES

2025-12-16 • via Nuitee
C
Clairessa • family
8
Pros:

Nice and new! Friendly staff

2025-12-02 • via Nuitee
J
Joshua • partner
10
Pros:

Great stay. Friendly staff. Comfy beds.

2024-08-04 • via Nuitee
A
Anna
2
Pros:

The site was closed by the DOH. Our cancelation was very inconvenient, but honestly, if the DOH stepped in you can bet the offence was not the first and the situation must be bad. Very hard to rate a site that isn't even permitted to operate.

2024-07-18 • via Nuitee
M
Mercedes • family
4
Pros:

Staff was very rude

2024-06-01 • via Nuitee
S
Serazul • partner
10
Pros:

Convenient location

2024-05-27 • via Nuitee
L
Libby • family_with_children
2
Pros:

Hotel was closed when I got there, did not even get a courtesy call or email to let me know that my family and I would have to make other arrangements. University Inn’s management offers a poor customer service experience at best.

2024-05-19 • via Nuitee
B
Barbara
2
Pros:

The reservation was canceled

2024-05-17 • via Nuitee
M
marc
2
Pros:

Hotel was shut down

2024-05-08 • via Nuitee
C
Cynthia C.
2
Pros:

When we arrived to check in, we found that the hotel was CLOSED.
It had been closed for 10 days.
It had been closed by the health department for "sanitary" reasons, according to signs posted on the door.
We called Expedia & will get a credit in key cash, but had to pay out of pocket at a different hotel at 5:30 pm.
Expedia said the hotel had not notified them of this closure.

2024-05-08 • via Nuitee
M
Michelle
2
Old run down and no sound proofing
Pros:

Only good thing about this stay was the amazing staff- the check in clerk was in a very tough spot as the hotel over booked and two of our rooms were dropped - she helped us get a 2nd room after a room left early. The maintainance gentlman bustted butt and made us comfortable with bringing extra bed. Kids were running wild well after midnight - no enforcement of quiet hours!

2024-05-05 • via Nuitee
A
Aaron
2
Pros:

staff couldn’t find reservation, cracked walls and broken toilet

2024-05-04 • via Nuitee
M
Mark • partner
4
Pros:

There was no mattress pad and when we asked for one, they didn’t know what we were talking about. Also no soap and no coffee setup refresh in the room and when we asked for those, they said they would take care of it but never did. As a no brand hotel, it definitely lacked the amenities that even low budget hotels would normally provide.

2024-04-28 • via Nuitee
M
melanie
10
Pros:

friendly staff, large room, lots of parking very reasonable price compared to neighbouring hotels

2024-04-23 • via Nuitee
O
Oliver • family
6
Pros:

If "mid" was a hotel, this would be it. Overall, not bad for the price. Definitely not an upscale hotel, but an OK place to stay with lots of dining options nearby.

The negatives: Breakfast was sad, no trash can in room, hotel was noisy at night, pillows are sad, hotel feels a little danky

The positives: Staff was very nice and helpful, location is great, price is not too bad, large beds

2024-04-21 • via Nuitee
M
Mary
4
Disappointed
Pros:

Very disappointed in the pool closure, which was not stated online, and was the reason we picked the hotel. Also, the lobby smelled of body odor during check in, breakfast, and check out.

2024-04-20 • via Nuitee
I
Imee • family
6
Pros:

The hotel definitely needs some update. The carpet had visible dirty stains and had a musty smell. We stayed for 1 night to attend Binghamton's open house and we chose the hotel for its reasonable rate.

2024-04-19 • via Nuitee
V
Verified traveler
2
Pros:

Awe full breakfast.

2024-04-19 • via Nuitee