Oriental Suites Hotel & Spa

This hotel is perfect for a visit to Hanoi. Located right in in the center of the Old Quarter, step outside the hotel and the weekend night market is right outside the hotel's door. The staff was friendly and wonderful. They even gave us a small gift when we departed. We booked the Deluxe Double which was on an upper floor. The room was lovely and even with all of the activity going on outside, we did not hear any of it from our room. The breakfast was adequate, although not ample. Skip the pho at the hotel for breakfast and buy some at a local restaurant as it is not very tasty. But otherwise, we had a wonderful stay.

Oriental Suites Hotel and Spa – the hotel is in quite a small but busy street. Hotel reception friendly, helpful and efficient and we were checked in and rooms allocated in next to no time – we were given cold towels and a lovely herbal tea while waiting. I didn’t realise when we booked this hotel that the rooms had no external window. Just a small window that opened to a dark internal courtyard. Rooms were compact, but clean and comfortable with a lovely bathroom/rainfall shower and good selection of toiletries and amenities. Free daily bottled water and tea/coffee. The first night I did find the room a little claustrophobic but discovered there was a small reading light at the bedside that could be positioned to point to the wall to give just enough light to negotiate the room without it being too bright. Breakfast was simple with a small buffet and a table menu to request certain items cooked to order. We found this hotel charming with almost a boutique feel. The lady on their concierge desk was also very helpful with any questions we had.

On our first evening we ventured out and found one of the local lakes at the bottom of the street so had a walk around this which was lovely as all the locals were out for a stroll. We had dinner in a traditional Vietnamese restaurant then on returning to the hotel discovered that at weekends the street is turned into a night market which was full on chaos with the whole street full of stalls – despite this there was no noise or disturbance in the hotels rooms.

During our stay at this hotel we took the Halong Bay Full-Day with 6 Hour Cruise Kayaking, Swimming, Lunch

https://www.tripadvisor.co.uk/AttractionProductReview-g293924-d13475057-Halong_Bay_Full_Day_with_6_Hour_Cruise_Kayaking_Swimming_Lunch-Hanoi.html

On our free day we found a one hour city tour (kiosks for tickets were located near the lake) there were 2 options – first was a double decker bus but it doesn’t service stop 1 at weekends so involved a walk to the opera house. The 2nd and cheaper option was a single decker bus that picked up not far from the booth at the bottom of the street where the hotel was – we chose this option. There was only us on the bus and the driver took the opportunity to stop at several locations and let us off to take photos even though it wasn’t a hop on hop off ticket that we bought. It ended up a 90 minute journey, and we got to see all of the major sites of the city.

After this we took a walk to Railway Café – which is part of the famous Train Street – this was just a short 15 minute walk from the hotel, compared to if you put Train Street into Google Maps which gives a location 35 minutes away. This is a must do if visiting Hanoi – check Google for the train times and arrive early as the cafes do get busier when a train is due. 4 beers and 2 Bahn Mi sandwiches cost us just £5!

Here we dined in The Old Viet Restaurant
https://maps.app.goo.gl/DJuE4yorJGZWs7uy5

Coffee Club which was a great rooftop location
https://maps.app.goo.gl/oVdbSMQ9cp3B8XSc7

Factory 47 – great wood fired pizza
https://maps.app.goo.gl/Z7ndygHUxz7c4TQR9

We also had drinks one evening in one of Hanoi’s many roof top bars – Moonlight Sky Bar
https://maps.app.goo.gl/bvVZWJ2mgE2ud2zi9

Let's start with the hotel, It's in the best area, close to everything in the old quarter, right in front of the market. But even though it's in the heart of the city, I didn't hear a single noise. The rooms, was very cozy and soundproof, which is the best part. But the best thing of all was the staff, very friendly at all times. especially want to thank Sabrina! She made my vacation feel safe! She always asked if I was okay, helped me by giving me recommendations, and made my vacation even more enjoyable.
5 ⭐️⭐️⭐️⭐️⭐️ to Sabrina. Thank you 🙏 for everything! Never stop being yourself! ✨✨✨✨

Oriental Hotel Suites and Spa surpassed my expectations on every front. Perfectly located in the heart of Hanoi, it offers effortless access to the city’s key attractions with everything just a short walk away. The rooms are great and the overall ambience of the hotel is very elegant.
The staff deserve special praise for their warmth and attentiveness. I would particularly like to acknowledge Sabrina (Hoàng Huê) who not only helped us plan our Hanoi itinerary but also arranged tours for our trip to Da Nang. A heartfelt thank you to her for going above and beyond.

Great hotel, centrally located in the old quarter with amazing staff - especially Sabrina. She provided phenomenal service and recommendations. The hotel is lucky to have her! She even helped our group during our time outside of Hanoi.

Great location, esp for morning exercises by the lake and night market.
Very friendly staffs, clean and spacious room.

super friendly and helpful staff. We were always welcomed with a smile and a greeting at the door along. the breakfast buffet was also great.

The location was remarkable. Walk right out into the night markets on the weekend. We arrived when the street was closed for the markets. A hotel man arrived at our transport and helped us with our luggage. We were so close to everything like the prison museum, lake and numerous shops and cafes. Room has no window so very dark , so watch out for sleeping in. Omelettes were amazing. Staff so helpful.

Extremely friendly staffs, especially Sam, Jean and Richard (and other front desk staffs)

Our rooms, connected 2 rooms, were very spacious. It's in front of busy street with lots of shops and restaurants yet inside the room was quiet. We enjoyed breakfast every morning. They arranged 3 tours for us and it saved our time, and we enjoyed all of them. Very friendly, professional staff. We had to leave early in the morning around 6am for our flight and they even prepared breakfast to go 😊 We would definitely stay again if we have chance to visit Hanoi.

Probably the best hotel I experienced during my holidays in VN. Very well located in the old city of Hanoi, you will enjoy the night market on Sunday evening. A large parts of roads are dedicated to pedestrians. But in the room: no noise at all, so clean, and fresh. Breakfast is excellent. I also need to comment about the staff among whom Mr Kai was outstanding: very nice, very professional and attentive to the clients (umbrella when it is raining, a bottle of water before a tour, ...). If you go there you won't be disappointed!

The staff were excellant, The Room was clean and the breakfast was really good

Friendly staffs, easy check in

I loved my stay at the Oriental Hotel and Spa. It is well situated in the Old Quarter. What it lacks in services such as a gym and pool, it makes up for in charm and character. It is quaint and of a period style. Its greatest asset is its staff, particularly a young woman, named Sam. She went to great lengths to ensure that I was cared for. I wish I had taken more advantage of the night market. I figured I would leave my shopping to the end of my trip. A decision I now regret. Save for souvenir shopping in Ho Ann I have not found the more western gifts to take home anywhere else. I would have no hesitation in returning to stay at the Oriental Hotel and Spa.

Four star hotel at a very good price, and positioned well to the Old Quarter. Clean, comfortable, the staff very courteous, and friendly, nothing was too much trouble. Food was plentiful with good variety. We would come back without a problem. Highly recommended

Loved everything about our stay

We enjoyed our stay at Oriental Hotel. The staff, especially Vivian, Sam, and Bob were super helpful and friendly. It was raining and the street in front of the hotel was blocked off so Bob accompanied us to ensure we met a grab at the correct location. Breakfast is good but there is no dining for dinner. Very charming and quaint atmosphere would definitely stay again if travel brings me back to Hanoi.

A fantastic location just minutes from Hoam Kiem Lake. The staff are wonderfully friendly and nothing is too much trouble for them.

Hotel staff are professional, caring and attentive to our needs; would gladly stay here again