General Palmer Hotel

Hotels
9.2 (1277 reviews)
567 Main Avenue , Durango , US

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly and helpful staff
Good location
Quality breakfast
Cons:
Heating controls were challenging
Issues with the remote for the TV
No elevator access for some areas

Categories

Cleanliness
9.2
Room has been remodeled and smelled very clean, which indicates good cleanliness.
Service
9.7
Multiple reviews mention the staff as friendly, helpful, and courteous.
Location
9.2
Great location with easy access to downtown and nearby attractions.
Room Quality
9.2
Spacious rooms and nice furnishings were highlighted in the reviews.
Amenities
8.7
Some issues with heating and TVs were mentioned, but overall appreciated.
Value for Money
9.2
Guests felt they received good value considering the quality and service.
Food and Beverage
9.2
Breakfast exceeded expectations with good choices including GF options.
Overall Experience
9.2
Overall, guests had a wonderful stay and expressed intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:12

Property Description

Victorian Charm in the Heart of Durango

Step into a world of elegance and comfort at General Palmer Hotel Durango. Luxurious Accommodations await you, with each room boasting Victorian style décor and modern amenities such as free Wi-Fi and flat-screen TVs.

Relaxation and Convenience are at your fingertips with access to a library for book lovers, a business centre for professionals, and a 24-hour reception for all your needs.

Located just steps away from the famous Durango & Silverton Narrow Gauge Railroad & Museum, and a short drive from Fort Lewis College, our hotel offers the perfect blend of history and convenience. Book your stay now and experience the charm of General Palmer Hotel Durango.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DRO

Location

Guest Reviews

9.2
Based on 1277 reviews
Cleanliness: 9.2
Service: 9.7
Location: 9.2
Room Quality: 9.2
Amenities: 8.7
Value for Money: 9.2
Food and Beverage: 9.2
Overall Experience: 9.2
J
JanitaB • couple • us
8
Beautiful Vintage hotel
Pros:

The hotel is beautiful! Lots of original touches like the manual elevator, antique furniture in the lobby, and wood trim. The bed and pillows were comfortable. The room was spacious, with two arm chairs. The employees were friendly and tried to be helpful. The location was terrific, right down town. We didn't rent a car (although I would think twice about that next time, since transportation to/from the airport was $100 each way).

We stayed on Labor Day weekend, so everything was busy and pricey. I would recommend not visiting on a holiday weekend, especially Labor Day, since that's when the 4 Corners Motorcycle Rally is. However, we barely heard them from our (interior) room, which was a plus. It wasn't an issue walking around town either; there were lots of bikes and bikers, and everyone was friendly.

I highly recommend this hotel, but if I went again, I'd look for a less busy (and hopefully) less pricey time.

Cons:

The "Standard Queen Room" I booked was in interior room with no windows. It did have a pretty stained glass window over the door to the hallway, but that ended up being a problem. I felt that "standard" was not an accurate description of the room type. The description should have included "Interior".

My biggest problem was the stained glass window over the door of our interior room. Light shined in all night!! I had trouble sleeping. The second night I asked the front desk person for something to block the light. That was not successful (garbage bag and insufficient tape, but the guy really tried to be helpful). The second morning, while checking out, I mentioned that I had trouble sleeping because of the light and he said they have a blackout solution for that!! The other guy didn't know about it, and I suffered all night! I'd recommend this room, if you can get the actual blackout solution, or you don't mind light shining in all night.

2026-09-10 • via Nuitee
K
Kelli • couple • us
9
We had a lovely stay here overall and would stay again. Very nice historical hotel.
Pros:

The room and bed were very comfortable. The location is terrific. The history is really nice.

Cons:

The train runs right behind the building so beware. It doesn’t run overnight though so that’s good. No elevators in Palace wing so if you struggle with stairs and luggage ask to be in main wing.

2026-09-05 • via Nuitee
L
Laurel • couple • us
10
2026-09-03 • via Nuitee
S
Suzanne • solo_traveller • us
9
Quaint and Comfortable Hotel
Pros:

The inner room was very comfortable, clean, and quiet. The bed was very comfortable and the room was a nice size, adequately stocked, and the temperature control was very good. We did not eat breakfast but the area for this was very pleasing. The staff was very friendly and helpful. The only lacking amenity would be a restaurant.

2026-08-26 • via Nuitee
M
Michael • couple • us
8
2026-08-22 • via Nuitee
F
Fabienne • solo_traveller • fr
7
Pros:

Très bon emplacement en centre ville. Bel établissement. Jolie terrasse.

Cons:

Peut faire mieux pour le petit déjeuner. Lits petits pour des lits doubles...

2026-08-21 • via Nuitee
H
Harold • extended_group • us
9
2026-08-21 • via Nuitee
D
Deborah • solo_traveller • us
10
2026-08-18 • via Nuitee
B
bryan • couple • us
8
2026-08-04 • via Nuitee
E
Eke • solo_traveller • us
10
2026-08-03 • via Nuitee
S
Steve • couple • us
10
2026-08-02 • via Nuitee
M
mbcantley • Family • Vestavia Hills, Alabama
6
General Palmer Hotel - convenient but noisy
Pros:

This is a beautiful old hotel which has been well maintained and updated, except for the very tiny, antiquated elevator which barely holds 1 person with his/her luggage. The hotel is on the main street in Durango, so you can easily walk to many restaurants in the area. Our room was spacious and comfortable. Unfortunately, this hotel is right near the railroad tracks, so you will hear the early train whistles, which are quite loud. And, being on the main street, you are near several bars whose noisy patrons woke us up at 1 AM. Plus, the motor cycles they used were very loud.

2026-07-23 • via Tripadvisor
J
JNC-CT-RI • Couples • Sandy Hook, Connecticut
10
Elegant Old Hotel
Pros:

Chose the General Palmer based on location. Glad we did. A great hotel with lots of charm. Very clean fantastic service. Typical cont breakfast. We loved everything about this place. And a 2 min walk to the train

2026-07-21 • via Tripadvisor
S
SALEM • couple • us
10
A charming historic hotel in the best location in Durango.
Pros:

The General Palmer Hotel is a beautiful historic hotel with a lot of character and charm. The location is excellent, right in the heart of downtown Durango on the main commercial street, within walking distance of restaurants, cafés, shops, and directly next to the train station. The room was very clean and comfortable, the staff were friendly and professional, and the breakfast was excellent. Free parking was also a great advantage. Overall, everything was convenient and the experience was wonderful.

Cons:

Nothing significant. Everything was excellent and met my expectations.

2026-07-21 • via Nuitee
H
Harrell • couple • us
10
Wonderful stay for a first time in Durango!
Pros:

I loved how it felt like I was going back in time! Everything was cool to look at.

Cons:

I liked everything! The elevator is an old style elevator, I enjoyed it, but I can see how it could be a negative for some people because it is tiny.

2026-07-19 • via Nuitee
T
tiredof4walls • Couples • Denver, Colorado
8
A hotel with character
Pros:

We really enjoyed our stay here during our instate road trip . The location is excellent except for the day train noise . But the train noise is honestly everywhere and it stops around 8:00 pm.
We stayed in the Presidential suite , which was a nice large room . The furniture and decor is definitely dated . But a lot of people like the old timey look - we are the odd ones . It is quite charming in its own way .
It was a super hot week -@94 degrees and the old AC worked like a charm to keep us cool - a huge plus .
The staff are extremely friendly and helpful . There are also coffee and water stations all throughout the hotel . The elevator is super small but a hoot. Be advised about the cute but small elevator. Overall a lovely stop on our journey.

2026-07-17 • via Tripadvisor
B
Brad • family_with_children • us
10
Pros:

Much better than I expected, more choices too. Served in a beautiful room.

2026-07-16 • via Nuitee
J
Jack • couple • us
8
Loved it; will return to Durango, and possibly this hotel.
Pros:

Perfect location, very clean and comfortable room.

Cons:

The elevator is quaint; but difficult to work with bags and won't hold more than two.

2026-07-15 • via Nuitee
B
beatrice • extended_group • fr
10
Très bien
Pros:

L emplacement et le charme de la bâtisse

2026-07-14 • via Nuitee
J
John • couple • us
9
2026-07-14 • via Nuitee