General Palmer Hotel

Hotels
9.2 (1221 reviews)
567 Main Avenue , Durango , us

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
Board games/puzzles
Concierge service
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly and helpful staff
Good location
Quality breakfast
Cons:
Heating controls were challenging
Issues with the remote for the TV
No elevator access for some areas

Categories

Cleanliness
9.2
Room has been remodeled and smelled very clean, which indicates good cleanliness.
Service
9.7
Multiple reviews mention the staff as friendly, helpful, and courteous.
Location
9.2
Great location with easy access to downtown and nearby attractions.
Room Quality
9.2
Spacious rooms and nice furnishings were highlighted in the reviews.
Amenities
8.7
Some issues with heating and TVs were mentioned, but overall appreciated.
Value for Money
9.2
Guests felt they received good value considering the quality and service.
Food and Beverage
9.2
Breakfast exceeded expectations with good choices including GF options.
Overall Experience
9.2
Overall, guests had a wonderful stay and expressed intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:12

Property Description

Victorian Charm in the Heart of Durango

Step into a world of elegance and comfort at General Palmer Hotel Durango. Luxurious Accommodations await you, with each room boasting Victorian style décor and modern amenities such as free Wi-Fi and flat-screen TVs.

Relaxation and Convenience are at your fingertips with access to a library for book lovers, a business centre for professionals, and a 24-hour reception for all your needs.

Located just steps away from the famous Durango & Silverton Narrow Gauge Railroad & Museum, and a short drive from Fort Lewis College, our hotel offers the perfect blend of history and convenience. Book your stay now and experience the charm of General Palmer Hotel Durango.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DRO

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 15 per day.

Location

Guest Reviews

9.2
Based on 1221 reviews
Cleanliness: 9.2
Service: 9.7
Location: 9.2
Room Quality: 9.2
Amenities: 8.7
Value for Money: 9.2
Food and Beverage: 9.2
Overall Experience: 9.2
E
Elizabeth • family_with_children • us
9
Pros:

Great Customer service

Cons:

Same breakfast everyday. A change would improve my stay

2026-02-11 • via Nuitee
J
Janet L • couple • us
10
2026-01-31 • via Nuitee
D
Dianne • solo_traveller • us
10
Wonderful stay. Would definitely go back.
Pros:

Great Location

Cons:

Friendly staff

2026-01-24 • via Nuitee
E
Elaine • couple • us
9
Elegant, room and comfortable antique room!
Pros:

The room was large, with beautiful antique furniture and a view of Main Street. The room was very clean and neat.

Cons:

The only problem we had was trying to make the heat work to our satisfaction and the ceiling fan came on for no apparent reason. W didn't worry about it too long

2026-01-22 • via Nuitee
D
Dianne • extended_group • us
10
Wonderful stay. Would definitely book again
Pros:

Lovely hotel in center of historic town. Staff was very accommodating.

Cons:

Friendly staff

2026-01-21 • via Nuitee
J
Judy • couple • us
10
It was absolutely wonderful!
2026-01-20 • via Nuitee
P
Patricia • couple • us
10
Pros:

Breakfast, cookies, coffee,and water on our floor..

2026-01-20 • via Nuitee
F
FRANCIS • family_with_children • us
9
2026-01-19 • via Nuitee
P
Paul • couple • us
9
2026-01-19 • via Nuitee
S
Sean • family_with_children • us
8
Pros:

Great location right in the heart of Durango. Fantastic staff and an atmosphere that felt like traveling back in time. Would recommend for any interested in history.

Cons:

My only real issues are because of the building's age. The rooms are a little small, but the good really outweighs the bad here.

2026-01-19 • via Nuitee
D
Danilo • couple • ch
10
2026-01-19 • via Nuitee
W
Wendy • couple • us
10
2026-01-19 • via Nuitee
S
Sam • couple • us
10
Was Fun 🤩
Pros:

Right next to the train depot.
Italian restaurant was fantastic.
Continental breakfast wash freshly cooked.
Walking distance to shops and bars.

2026-01-19 • via Nuitee
G
Gwynne • couple • us
10
Always a pleasure to stay here!
Pros:

Everything! We love staying here & have made it a tradition to stay every year after the holidays.

Cons:

We couldn’t stay longer

2026-01-17 • via Nuitee
U
Utkarsh • couple • us
10
2026-01-16 • via Nuitee
M
Mark • couple • us
9
2026-01-16 • via Nuitee
L
LaVerne • couple • us
10
Pros:

The front desk staff was great!

2026-01-15 • via Nuitee
B
Barbara • couple • ch
10
2026-01-15 • via Nuitee
L
Logan • couple • us
10
Would 100% stay again
Pros:

Outstanding hotel. Excellent service from staff and hotel is located right in downtown Durango and right next to the train. Balcony views of train taking off was very cool.

Cons:

Nothing

2026-01-11 • via Nuitee
T
Teresa • couple • us
10
Nice place to stay
Pros:

Everything, the young man at the desk was very kind and knowledgeable on the history of the hotel, was nice visiting with him

Cons:

Nothing, we loved everything about our stay 🙂

2026-01-11 • via Nuitee