General Palmer Hotel

Hotels
9.2 (1241 reviews)
567 Main Avenue , Durango , us

Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
Board games/puzzles
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly and helpful staff
Good location
Quality breakfast
Cons:
Heating controls were challenging
Issues with the remote for the TV
No elevator access for some areas

Categories

Cleanliness
9.2
Room has been remodeled and smelled very clean, which indicates good cleanliness.
Service
9.7
Multiple reviews mention the staff as friendly, helpful, and courteous.
Location
9.2
Great location with easy access to downtown and nearby attractions.
Room Quality
9.2
Spacious rooms and nice furnishings were highlighted in the reviews.
Amenities
8.7
Some issues with heating and TVs were mentioned, but overall appreciated.
Value for Money
9.2
Guests felt they received good value considering the quality and service.
Food and Beverage
9.2
Breakfast exceeded expectations with good choices including GF options.
Overall Experience
9.2
Overall, guests had a wonderful stay and expressed intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:12

Property Description

Victorian Charm in the Heart of Durango

Step into a world of elegance and comfort at General Palmer Hotel Durango. Luxurious Accommodations await you, with each room boasting Victorian style décor and modern amenities such as free Wi-Fi and flat-screen TVs.

Relaxation and Convenience are at your fingertips with access to a library for book lovers, a business centre for professionals, and a 24-hour reception for all your needs.

Located just steps away from the famous Durango & Silverton Narrow Gauge Railroad & Museum, and a short drive from Fort Lewis College, our hotel offers the perfect blend of history and convenience. Book your stay now and experience the charm of General Palmer Hotel Durango.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DRO

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 15 per day.

Location

Guest Reviews

9.2
Based on 1241 reviews
Cleanliness: 9.2
Service: 9.7
Location: 9.2
Room Quality: 9.2
Amenities: 8.7
Value for Money: 9.2
Food and Beverage: 9.2
Overall Experience: 9.2
S
samuel solo_traveller us
10
2026-05-11 via Nuitee
A
Angela solo_traveller us
6
2026-05-10 via Nuitee
S
Srilata couple us
8
Pros:

Located right on Durango Main Street. Good breakfast.

Cons:

Could have provided cream cheese and peanut butter for breakfast.

2026-05-09 via Nuitee
L
Lacey couple us
8
Nice place to stay for short time in Durango.
Pros:

It was very nice, historic location.

Cons:

Location - walkable to everything in Durango.

2026-05-05 via Nuitee
M
Mark couple us
10
This hotel will be our first choice when we come through the area again.
Pros:

I am a western author. My wife and I love the historic atmosphere here.

2026-05-05 via Nuitee
I
Ian from Shropshire solo_traveller gb
10
Fantastic hotel in Durango
Pros:

Everything about this hotel was fantastic. The staff were very friendly and helpful, the room could not be faulted. The location was in the middle of Durango, close to shops and restaurants. If you are going on the railway to Silverton you could not be closer.
The breakfast was very good - hot and cold items available. There was coffee and cookies available throughout the day in the lobby.

Cons:

Nothing

2026-05-01 via Nuitee
N
Nixon solo_traveller us
10
Hidden Historic Gem!
Pros:

This was a great location in downtown, it has a beautiful restoration and is definitely a hidden gem! Highly recommend.

Cons:

N/A

2026-04-28 via Nuitee
T
Tiffany couple us
10
2026-04-24 via Nuitee
D
Dominic solo_traveller us
10
great place to rest after long day of activities!
Pros:

The location was on the edge of downtown, which is easy to walk around! The hotel made you feel welcome! The hotel offers good deal that includes parking without any worries.

2026-04-21 via Nuitee
E
Ed couple us
10
A perfect end to a wonderful day. My wife loved it!
Pros:

Great Location. Wonderful Staff. Clean, Comfortable, and Charming beyond belief.

Will stop again as we travel through Durango occasionally.

2026-04-19 via Nuitee
5
530fredv Family Rio Rancho, New Mexico
10
Wonderful old hotel
Pros:

We have stayed at other hotels downtown, the General Palmer is outstanding. This is one of the best maintained hotels I have ever stayed in. The bed was really high for my 5’2” bride of 60 years. We tried our ice chest it was to high for her to step on to we asked the front desk if the had a short stepping stole and ny golly they found one. The bed was very good, the room was very clean and well maintained. I want thank staff for taking such good care of us. The cookies are wonderful and the light breakfast is delicious.

2026-04-18 via Tripadvisor
A
Andrew solo_traveller au
10
Best experience and well appointed historical building
Pros:

The friendly staff and a wonderful historical building

Cons:

Nil

2026-04-16 via Nuitee
J
josH9235MI Couples Grand Junction, Colorado
6
Lost and forgotten
Pros:

The original General Palmer Hotel is an exceptional and beautifully preserved example of a historic period hotel from the late 1800s. The history associated with the hotel is also a remarkable part of its charm. Regrettably, we were assigned to a wing referred to as 'the palace.' This setting resembled more a bait-and-switch for our accommodation, which more closely resembled an apartment complex; it might have been more appropriately named 'the brothel' and decorated as a boudoir to align with the era and better match the main General Palmer building. The palace wing is located down the street in a separate structure, where guests are informed they must ascend two flights of stairs to reach their room. While we were aware of this, we were not informed prior to arrival that our room would be situated in a separate building, which was a significant disappointment. The accommodations are indeed pleasant. The staff are truly lovely, offering excellent guidance for tours and demonstrating high levels of hospitality. The hotel provides a satisfying breakfast in a beautifully decorated dining room. Multiple seating areas are available throughout the lobby, all tastefully decorated to reflect the historical period. Guests are welcomed with warm cookies upon arrival. Our main disappointment was discovering that our room was not located within the original hotel structure. However, we appreciated the presence of an outside ice and water machine near our room, as well as a pleasant outdoor patio, which could benefit from some updates. Some furnishings within our room also required upgrading; nevertheless, the bed was comfortable, the air conditioning operated quietly, and the overall cleanliness was excellent.
You are also right next to the Silverton, Durango, train station and wonderful museum. It was fun to watch the train come and go, and it was not a deterrent to staying here. There is an excellent Thai restaurant and an Italian restaurant in the palace swing structure, both offer excellent dining options

2026-03-23 via Tripadvisor
T
TETIANA family_with_children ua
9
Нам очень панравился город Дуранго, всем советую посетить этот уголок прерасной Америки!
Pros:

Местоположение--на 10 баллов!! Красивый отель, это правда. Персонал на рецепшине и в комнате для завтрака очень приветливый и помогал во всём, что мы просили. Спасибо им!

Cons:

Мы жили в люксе двухкомнатном. В двух спальнях по одной кровати. Нас 3 взрослых людей. Кровати нормальные, но если спать одному человеку на одной кровати. Но нам нужно было спать с мужем на одной кровате. И когда второй человек ложился в кровать, первый--подпрыгивал, как на батуте!! Очень не удобная кровать --мягкая, мы прямо проваливались в кровати, и скатывались в одно место. Пришлось мне спать в зале, на маленьком диванчке, на котором муж не помещался, поэтому мне пришлось. Поэтому тот, кто будет заказывать этот номер знали, что этот номер предназначен только для двух взрослых людей.
Про завтрак --Я понимаю, что это обычный американский завтрак, но очень уж скромный. За это своё путешествие мы жили в 6 отелях, тут был завтрак самый скудный.

2026-03-08 via Nuitee
M
Martin family_with_children gb
10
Pros:

This is an exceptional hotel in a fantastic location. If we had known how good this hotel is we would have stayed 2 nights to fully appreciate the history of this hotel and its location

2026-02-27 via Nuitee
R
ROBERT solo_traveller us
7
Nice place for a night. Street noise and thin walls would be rough for longer stay.
Pros:

Cool historic hotel in downtown Durango. Beautiful old lobby. Room was small but comfortable, nicely upgraded. Included breakfast was ample with some hot items. Parking on site.

Cons:

Like many older hotels the walls are thin, not much they can do about that. Could hear every word of my neighbor's lengthy phone calls. No amenities to speak of in the room (coffee maker, fridge etc.).

2026-02-26 via Nuitee
C
Caroline couple id
10
Pros:

Neat old hotel right in the middle of downtown town. Great location and fabulous staff! Chandler knew everything about the history of the hotel and was great filling us in upon arrival. Caleb was very attentive as well. Great staff!

2026-02-26 via Nuitee
S
Samantha couple us
7
2026-02-23 via Nuitee
E
Elizabeth family_with_children us
9
Pros:

Great Customer service

Cons:

Same breakfast everyday. A change would improve my stay

2026-02-11 via Nuitee
J
Janet L couple us
10
2026-01-31 via Nuitee