General Palmer Hotel

Hotels
9.2 (1248 reviews)
567 Main Avenue , Durango , us

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
Board games/puzzles
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly and helpful staff
Good location
Quality breakfast
Cons:
Heating controls were challenging
Issues with the remote for the TV
No elevator access for some areas

Categories

Cleanliness
9.2
Room has been remodeled and smelled very clean, which indicates good cleanliness.
Service
9.7
Multiple reviews mention the staff as friendly, helpful, and courteous.
Location
9.2
Great location with easy access to downtown and nearby attractions.
Room Quality
9.2
Spacious rooms and nice furnishings were highlighted in the reviews.
Amenities
8.7
Some issues with heating and TVs were mentioned, but overall appreciated.
Value for Money
9.2
Guests felt they received good value considering the quality and service.
Food and Beverage
9.2
Breakfast exceeded expectations with good choices including GF options.
Overall Experience
9.2
Overall, guests had a wonderful stay and expressed intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:12

Property Description

Victorian Charm in the Heart of Durango

Step into a world of elegance and comfort at General Palmer Hotel Durango. Luxurious Accommodations await you, with each room boasting Victorian style décor and modern amenities such as free Wi-Fi and flat-screen TVs.

Relaxation and Convenience are at your fingertips with access to a library for book lovers, a business centre for professionals, and a 24-hour reception for all your needs.

Located just steps away from the famous Durango & Silverton Narrow Gauge Railroad & Museum, and a short drive from Fort Lewis College, our hotel offers the perfect blend of history and convenience. Book your stay now and experience the charm of General Palmer Hotel Durango.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DRO

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 15 per day.

Location

Guest Reviews

9.2
Based on 1248 reviews
Cleanliness: 9.2
Service: 9.7
Location: 9.2
Room Quality: 9.2
Amenities: 8.7
Value for Money: 9.2
Food and Beverage: 9.2
Overall Experience: 9.2
L
Lisa • couple • us
9
Pros:

The hotel was beautiful, and it was a great location!

Cons:

We loved everything!

2026-06-06 • via Nuitee
W
Wanita • couple • us
9
Very cute hotel-excellent location!!
Pros:

Excellent location, especially for the train. The hotel was very cute with a downstairs reading room also. Breakfast was very good. The rooms were very quaint and comfortable

Cons:

The room had a beautiful transom above the door that let in a good bit of light. If you notify the desk, they will cover it for you. The hot water on the 2nd floor did not work. They finally brought a carafe of hot water after I asked the second time.

2026-06-05 • via Nuitee
M
Michelle • solo_traveller • us
8
Staff was great however i rang the desk bell twice after thinking i didn’t tap it hard enough and clearly annoyed the de
2026-05-31 • via Nuitee
B
Bea • couple • us
9
Pros:

room & location

2026-05-27 • via Nuitee
S
Sylvie • couple • ch
9
Pros:

Sa situation et son super restaurant italien

Cons:

L accueil

2026-05-26 • via Nuitee
S
Sondra • couple • us
10
2026-05-25 • via Nuitee
R
RustyS03 • Family • Newport, Rhode Island
10
Great room and location
Pros:

Great location for the hotel and the room. Traveled with my father and requested a room close to the elevator. We were on the 3rd floor in a gerneous size room with a newly rennovated bathroom. 2 queens. We were very pleased with how nice the room was, the location, parking, and breakfast.
We were happily greeted by Chandler who made sure we had everything we needed and checked us in quickly and efficiently. I went to park the car in the attached parking lot and by the time I got back, he had our bags in our room. He gave us the history of the building and also some tips on what to do.
The hotel is in Old Town with an easy 2 block walk to the river as well. I'd stay here again.

2026-05-24 • via Tripadvisor
P
Patricia • couple • us
9
Nice historic hotel in Durango. Elevator is tiny, but manageable in this historic property. Across the street from lovel
Pros:

Travis was so friendly and helpful when we arrived. Great bed. Fun view of train tracks, but no train noise until a decent hour of the morning.

2026-05-23 • via Nuitee
C
CONNIE • couple • us
10
2026-05-22 • via Nuitee
R
Richard • solo_traveller • us
10
2026-05-18 • via Nuitee
S
samuel • solo_traveller • us
10
2026-05-11 • via Nuitee
A
Angela • solo_traveller • us
6
2026-05-10 • via Nuitee
S
Srilata • couple • us
8
Pros:

Located right on Durango Main Street. Good breakfast.

Cons:

Could have provided cream cheese and peanut butter for breakfast.

2026-05-09 • via Nuitee
L
Lacey • couple • us
8
Nice place to stay for short time in Durango.
Pros:

It was very nice, historic location.

Cons:

Location - walkable to everything in Durango.

2026-05-05 • via Nuitee
M
Mark • couple • us
10
This hotel will be our first choice when we come through the area again.
Pros:

I am a western author. My wife and I love the historic atmosphere here.

2026-05-05 • via Nuitee
I
Ian from Shropshire • solo_traveller • gb
10
Fantastic hotel in Durango
Pros:

Everything about this hotel was fantastic. The staff were very friendly and helpful, the room could not be faulted. The location was in the middle of Durango, close to shops and restaurants. If you are going on the railway to Silverton you could not be closer.
The breakfast was very good - hot and cold items available. There was coffee and cookies available throughout the day in the lobby.

Cons:

Nothing

2026-05-01 • via Nuitee
N
Nixon • solo_traveller • us
10
Hidden Historic Gem!
Pros:

This was a great location in downtown, it has a beautiful restoration and is definitely a hidden gem! Highly recommend.

Cons:

N/A

2026-04-28 • via Nuitee
T
Tiffany • couple • us
10
2026-04-24 • via Nuitee
D
Dominic • solo_traveller • us
10
great place to rest after long day of activities!
Pros:

The location was on the edge of downtown, which is easy to walk around! The hotel made you feel welcome! The hotel offers good deal that includes parking without any worries.

2026-04-21 • via Nuitee
E
Ed • couple • us
10
A perfect end to a wonderful day. My wife loved it!
Pros:

Great Location. Wonderful Staff. Clean, Comfortable, and Charming beyond belief.

Will stop again as we travel through Durango occasionally.

2026-04-19 • via Nuitee