Holiday Inn Express Hotel & Suites San Antonio by IHG

Hotels
•
IHG
8 (119 reviews)
11400 SE Loop 410, San Antonio, Texas, 78221 , San Antonio , US
1-210-293-5800

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Facilities

Free breakfast
Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Fitness facilities
Free breakfast
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Nice pool area
Cons:
Poor cleanliness
Bad food quality
Room issues

Categories

Cleanliness
6.83
There were reports of moldy walls, dirty sheets, and hair in the bathroom.
Service
9.8
The staff were very friendly and helpful.
Location
7.84
The location had construction ongoing which impacted the stay experience.
Room Quality
6.79
Reported issues included nasty rooms, dirty sheets, and slow AC.
Amenities
9.32
The pool area was clean and very nice.
Value for Money
8.78
General value perception based on service and amenities provided.
Food and Beverage
6.83
Breakfast quality was not satisfactory.
Overall Experience
7.8
General dissatisfaction due to multiple issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:03

Property Description

Recreational Amenities:
Indulge in the outdoor pool and fitness center for a rejuvenating stay.

Complimentary Buffet Breakfast:
Start your day right with a delicious breakfast that's on the house.

Convenient Facilities:
Enjoy wired internet access, a business center, and event facilities for a seamless stay experience.

Book your stay now at Holiday Inn Express Hotel & Suites San Antonio, an IHG Hotel, and explore the nearby attractions such as Mission San Juan.

Important information:

  • Pool access available from 10 AM to 6 PM.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    Essential workers only - NO

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

8
Based on 119 reviews
Cleanliness: 6.83
Service: 9.8
Location: 7.84
Room Quality: 6.79
Amenities: 9.32
Value for Money: 8.78
Food and Beverage: 6.83
Overall Experience: 7.8
E
Edward
10
Pros:

Parking good and breakfast very good

2025-10-05 • via Nuitee
S
Stacy • family
8
Pros:

Staff were great, but location and all the construction put a damper on the stay

2025-09-17 • via Nuitee
J
Jessica • family_with_children
2
Pros:

Got a really nasty room with moldy walls . Requested a large room for 6 people and got a king size super dirty stained sheets

2025-09-01 • via Nuitee
C
Charles David
10
Pros:

The alarm went off the day before and someone squeezed the handle of a dry chem fire extinguisher so they had residue on a lot of things.
The fire alarm went off again at 2:30 in the morning again there for waking everybody up again.
The breakfast tasted not well, and I am not picky about food

2025-08-12 • via Nuitee
S
saddia
8
Pros:

Safe

2025-08-05 • via Nuitee
M
Melany
8
Nice
Pros:

The hotel is under construction as of the time of our stay. The room was ok. However there was hair in the bathroom floor and even the bathroom seat. Crumbs in the sofa bed that actually looked brand new. Ac took forever to cool down the room and the settings were changed while we weren’t in the room. Employees were very friendly and helpful. The pool area was clean and very nice!

2025-07-31 • via Nuitee
M
Mario
4
Not going back
Pros:

Speed bump were huge. I dont drive a small car, but the speed bumps were bad. When i parked, there was broken window glass on the parking lot floor and that caused concerned for my vehicle. The property smalled weird, like moist. On the window view you could see old mattresses and bathroom parts on the yard. I left the same night.

2025-07-27 • via Nuitee
N
Nellie • family
8
Pros:

It was good except they are doing remodel.

2025-07-25 • via Nuitee
S
Sandy • family
10
Pros:

The staff was friendly.

2025-07-18 • via Nuitee
A
Alejandro
4
Pros:

No good

2025-07-17 • via Nuitee
J
Janet • family
10
Pros:

I loved our room and staff. The ice machine didn’t work on our floor. That was only complaint

2025-07-04 • via Nuitee
L
Luis • family
6
Pros:

Didn’t change sheets of bed and a lot of construction in the area

2025-06-29 • via Nuitee
A
Anand • family
6
Pros:

It was just Okay. Conveniently located but has few troubles - bathroom had big dryer fan on the floor ?? Not sure why, though they removed it promptly after we reported. Then room door was dragging down and making loud noises when opening and closing. Lastly, Sunday morning ran out super early like 45mins before closing time. Staff seems not willing to refill the items.

2025-06-23 • via Nuitee
J
Juan • family
10
Pros:

An excellent location to the venue I was going, clean beds, front desk very helpful.

2025-06-20 • via Nuitee
M
Michael • family
8
Pros:

Ok

2025-06-12 • via Nuitee
S
Sunil Babu • family
6
Pros:

Bathroom tub needs to be maintained well and room should be more cleaner

2025-05-31 • via Nuitee
T
Tanya
6
Pros:

Building needs a lot of updates. Staff was friendly and helpful. Waited about 15-20 minutes to check in which was in the evening as there was no one the desk.

2025-05-30 • via Nuitee
J
Janet • family_with_children
2
Pros:

Our room had just been cleaned of mold it was horrible had to leave my granddaughters asthma was triggered. Never again

2025-05-19 • via Nuitee
R
Rusti • family
10
Pros:

Perfect

2025-05-04 • via Nuitee
D
David
8
Pros:

Excellent customer service by front desk quiet location no problems only complaint was food was bland.

2025-04-14 • via Nuitee