Holiday Inn Express Hotel & Suites Las Cruces by IHG

Hotels
•
Holiday Inn Express
7.2 (298 reviews)
2635 South Valley Drive , Las Cruces , US
+1 575-527-9947

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Good location (convenient, clean area)
Breakfast described as good/decen
Some rooms described as clean/well cared for
Friendly/helpful staff (notably 'Liz')
AC works/cold in some rooms
Cons:
Dirty bathrooms, hair on floor, stained sheets
Room issues: no water pressure, TV problems, A/C leaking, bad smells, crickets
Pool and hot tub closed (not always communicated)
Homelessness/loitering around property
Difficult access/entrance and construction blocking parking/handicap spots
Staff inconsistencies/complaints about honesty or inability to resolve issues

Categories

Cleanliness
5
Mixed reports: some guests called rooms 'clean' and 'well cared for', but multiple reviews noted dirty bathroom, hair on the floor, stained sheets and even crickets — overall cleanliness is below average.
Service
10
Several guests praised staff (notably 'Liz' and a seamless check-in). While a few mentions indicated limited resolution ability at the desk and complaints about dishonesty, overall front-desk interactions were frequently called out positively.
Location
9.5
Location was repeatedly described as a pro (convenient, clean area) though some guests reported homelessness nearby, difficult access/entrance and construction/parking issues; overall the location is still viewed favorably by many guests.
Room Quality
4.5
Multiple negative issues: no water pressure, room arrived very warm and slow to cool, non-working TVs/remote problems, A/C leaking, bad smells and pests (crickets). Room quality is a clear concern.
Amenities
5.1
Amenities are disappointing for some guests: the pool and hot tub have been closed (and were not always communicated), though breakfast service exists. Overall amenity offering is below expectations.
Value for Money
6
Several guests felt value was reduced due to paid-for amenities (pool/hot tub) being closed and other room issues; some positives (decent breakfast) moderate the score but value perception is below target.
Food and Beverage
9
Breakfast was called out multiple times as 'good' or 'decent' and is one of the consistently positive aspects across reviews.
Overall Experience
8.5
Mixed overall: guests experienced both strong service moments and enjoyable breakfast/location, but recurring problems with room condition, amenities and cleanliness produced a tempered but still moderately positive overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Convenient Location near Historic Old Mesilla

Indoor Pool, Hot Tub, and Gym

Modern Amenities and Business Center

Experience comfort and convenience at the Holiday Inn Express Hotel & Suites Las Cruces. Just a short drive from Historic Old Mesilla, our hotel offers a relaxing stay with an indoor heated pool, hot tub, and gym. Unwind in spacious rooms equipped with modern amenities like a flat-screen TV, fridge, and microwave. Stay connected with free Wi-Fi and take advantage of our business center for any work needs. Whether visiting San Albino Church or New Mexico State University, our hotel is the perfect choice for your stay in Las Cruces. Book now for a memorable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note renovations are taking place at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Aug 5, 2026 until Thu, Dec 31, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ELP

Location

Guest Reviews

7.2
Based on 298 reviews
Cleanliness: 5
Service: 10
Location: 9.5
Room Quality: 4.5
Amenities: 5.1
Value for Money: 6
Food and Beverage: 9
Overall Experience: 8.5
G
Gabriela • couple • us
10
2026-10-13 • via Nuitee
L
Leah • couple • us
8
2026-10-07 • via Nuitee
J
Juan • couple • us
10
Pros:

It’s a good place

Cons:

Alot of homeless around the property

2026-09-15 • via Nuitee
Y
Yvonne • family_with_children • us
10
Cons:

No water pressure.

2026-09-10 • via Nuitee
J
Johnny • couple • us
10
2026-07-15 • via Nuitee
D
Danette • solo_traveller • us
10
Pros:

Clean

2026-07-15 • via Nuitee
J
Joel • solo_traveller • us
10
2026-07-05 • via Nuitee
M
Mikayla • extended_group • us
1
Lyers
Pros:

Nothing

Cons:

Them lying

2026-07-04 • via Nuitee
M
Macías • solo_traveller • us
10
2026-07-02 • via Nuitee
J
Joy • family_with_children • us
10
Comfortable and clean!
Pros:

It was well cared for

Cons:

The location. It’s hard to get into and if you miss it then you have to drive around the block to get into it.

2026-06-30 • via Nuitee
S
Samuel • family_with_children • us
4
Disappointed compared to previous stays over several years.
Pros:

Location

Cons:

Room was 80 degrees upon arrival and took a while to cool down. Television did not work to watch anything. Room had crickets.

2026-06-27 • via Nuitee
J
Jessica • family_with_children • us
10
2026-06-21 • via Nuitee
G
Gwen • family_with_children • us
8
2026-06-16 • via Nuitee
J
Juelle • couple • us
1
Not satisfied
Pros:

The breakfast

Cons:

I didn’t like that I paid for a hotel room with a pool when in fact it’s been closed for a year and a half!!! The hot tub is the same way! I was extremely disappointed considering it’s the main reason I chose this place. Extremely disappointed and would like this to be corrected. My husband was very upset but the front desk gentleman couldn’t do anything if he wanted to! Very disappointed!!!!

2026-06-16 • via Nuitee
L
Linda • solo_traveller • us
8
2026-06-03 • via Nuitee
A
Andrea • family_with_children • us
10
2026-05-24 • via Nuitee
B
Benjamin • family_with_children • us
2
Not what it used to be very disappointing
Pros:

Location and breakfast were good and clean area

Cons:

Bathroom was dirty and hair all over the floor when we arrived

Sheets were stained and dirty

Pool was closed and not notified until day of arrival

2026-05-22 • via Nuitee
G
GRACIELA • family_with_children • us
10
Pros:

Liz was great, had a seamless check-in and she was super nice!

2026-05-08 • via Nuitee
L
Leopoldo • couple • us
2
2026-05-07 • via Nuitee
C
Chavez • solo_traveller • us
5
Pros:

AC was cold, breakfast was decent.

Cons:

Room had a bad smell, construction workers and big trash bins were all parked and placed in the handicap parking spots. The controller for the TV didn't work, and the A/C was leaking.

2026-05-06 • via Nuitee