Holiday Inn Express Hotel & Suites Las Cruces by IHG

Hotels
Holiday Inn Express
7.8 (404 reviews)
2635 South Valley Drive , Las Cruces , us

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast options
Spacious rooms
Cons:
Dirty rooms
Renovation disturbances
Unclean amenities

Categories

Cleanliness
6.05
Many reviews mention the hotel was dirty and in disarray due to renovations.
Service
8.55
Staff were friendly and professional, though there were issues handling guest concerns.
Location
9.05
Good location with easy access and a great surrounding area.
Room Quality
7.55
Rooms mentioned as spacious but complaints about outdated decor and cleanliness.
Amenities
6.55
Poor due to renovation, with gym and pool unavailable.
Value for Money
8.05
Guests felt some amenities lacked, affecting perceived value.
Food and Beverage
8.55
Breakfast had variety and was generally well-received.
Overall Experience
8.05
Mixed feelings due to renovations, but positive moments noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:01

Property Description

Convenient Location near Historic Old Mesilla

Indoor Pool, Hot Tub, and Gym

Modern Amenities and Business Center

Experience comfort and convenience at the Holiday Inn Express Hotel & Suites Las Cruces. Just a short drive from Historic Old Mesilla, our hotel offers a relaxing stay with an indoor heated pool, hot tub, and gym. Unwind in spacious rooms equipped with modern amenities like a flat-screen TV, fridge, and microwave. Stay connected with free Wi-Fi and take advantage of our business center for any work needs. Whether visiting San Albino Church or New Mexico State University, our hotel is the perfect choice for your stay in Las Cruces. Book now for a memorable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note renovations are taking place at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ELP

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 404 reviews
Cleanliness: 6.05
Service: 8.55
Location: 9.05
Room Quality: 7.55
Amenities: 6.55
Value for Money: 8.05
Food and Beverage: 8.55
Overall Experience: 8.05
C
Chance couple us
9
2026-04-27 via Nuitee
J
Jeff solo_traveller us
7
Convenient location. Newly renovated and great staff.
Pros:

Newly renovated areas (including my room) were nice. Very convenient location. Staff were very friendly and helpful.

Cons:

Renovations and associated noise. Close to freeway and trains tracks, which brought some noise at night.

2026-04-26 via Nuitee
N
Nancy family_with_children us
10
2026-04-17 via Nuitee
S
Shawn couple us
8
2026-04-08 via Nuitee
R
Richard family_with_children us
1
Very unsatisfying
Pros:

Nothing.

Cons:

We showed up under the contingency and expectation to have access to the swimming pool for my daughter and her birthday as that’s all she wanted. We showed up to be told last minute that the pool was closed. We had to make last minute changes and plans to still give her the birthday wish she wanted and booked another hotel. I was told if I went online to the travel agency I would be refunded my room charge as we never even checked in to it. I did exactly what the hotel said to make my complaint to get my refund and I was just given the run around back and forth between the hotel staff manager and the agency about who’s responsible and who’s waiting on who to accept my complaint and issue the refund. The refund was never issued like I was told it would be and now I got the e mail to give this lovely review so here you go. I don’t see myself ever wanting to use holiday inn again for their poor customer service and lack of understanding. Can’t even make a simple room charge right.

2026-03-21 via Nuitee
A
Adán family_with_children us
10
Pros:

Everything was good

Cons:

It was nothing that i didn't like we enjoyed our stay

2026-03-19 via Nuitee
N
Nicole couple us
9
Short stay very affordable .
Pros:

Easy access very quite

Cons:

Food options were limited and pool was down.

2026-03-18 via Nuitee
D
Dennis solo_traveller us
2
2026-03-17 via Nuitee
C
Colton couple us
1
Cons:

Wasn't the room we paid for and the microwave started smoking and left a horrible smell when we tried using it.

2026-03-15 via Nuitee
M
Michael couple us
1
No swimming pool, construction work blowing dust.
Pros:

Nothing very disappointing

Cons:

Almost everything

2026-03-14 via Nuitee
A
Angel family_with_children us
3
Pros:

Clean

Cons:

Hotel under remodeling

2026-03-02 via Nuitee
S
Sally couple us
9
Great stay! Smiling, helpful staff are such a plus!!!
Pros:

Even though they are doing renovations, our room was very nice and quiet!
The check in staff were great! The breakfast staff were so pleasant and helpful!!! They were the best!!!

2026-02-23 via Nuitee
R
Ralph solo_traveller us
5
Cons:

The place was torn up due to remodeling. It was somewhat difficult to maneuver through all of the construction materials stacked in the hallways.

2026-02-23 via Nuitee
L
LAWRENCE KATY couple us
1
Glick in system, but no refund
Pros:

I booked in Demming, with help from hotel staff for better rates. But when we pulled it up it showed las crusis. I did ask for guarantee since I was in the hotel already. We called to get money back since they said this was the 2nd time that day it happened.

2026-02-08 via Nuitee
M
Mary family_with_children us
3
We arrived 30 minutes early. We were told we could check in with no penalties. Not true.
Cons:

The entryway to the room was barely wheelchair accessible. If my chair had been any wider I would not have been able to fit into the room, between fridge and closet.

2026-01-24 via Nuitee
R
raymond couple us
7
Need a receipt , was surprised at how messy everything was
Pros:

Breakfast was good

Cons:

Dirty because of construction, ice machine was unplugged on our floor employee parking in handicap spot trash barrels in handicap spot

2026-01-20 via Nuitee
J
Jairo Posada family_with_children us
7
Pros:

La suite

Cons:

La piscina no estaba disponible

2026-01-19 via Nuitee
M
Miranda couple us
1
Dirty hotel won’t go back
Pros:

Breakfast was just ok

Cons:

Dirty sheets the sauna was gross I think my kid got a bacterial infection from it

2026-01-19 via Nuitee
V
Veronica family_with_children us
10
2026-01-19 via Nuitee
J
Jeffrey couple us
10
2026-01-19 via Nuitee