Holiday Inn Express & Suites Fort Worth Downtown by IHG

Hotels
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Holiday Inn Express
8.2 (1043 reviews)
1111 West Lancaster Avenue , Fort Worth , us

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Close to downtown / good location
Excellent breakfast
Helpful and polite staff
Some clean and comfortable rooms
Amenities available (hairdresser, iron/ironing board)
Guests stating they'd book again
Cons:
Unexpected/charged parking fees
Shower, bathtub and toilet maintenance problems (low pressure, valves, missing drains)
No or unreliable hot water for some guests
Building showing age / dirty / bad smell
No airport shuttle / shuttle not available
Some unwelcoming staff reports; safety/area concerns for a guest
Elevator glitchy; parking tight

Categories

Cleanliness
5.2
Multiple guests reported a dirty, aging building, bad smells and rooms in poor condition (missing drains, grime). A few mentions said rooms were 'pretty clean', but overall cleanliness is a clear negative trend.
Service
9.7
Service is frequently praised: polite, helpful staff, quick check-in and some staff moved guests after issues. There are isolated reports of unwelcoming staff or slow maintenance response, but the dominant sentiment is strong, helpful service.
Location
9.6
Consistently described as neat/close to downtown and a good location (including Spanish 'ubicación'). One guest found the surrounding area run-down, but location proximity to downtown is a strong positive.
Room Quality
5.6
Many reports of maintenance problems: low water pressure, shower valves that won't shut, broken curtains, missing bathtub drains, showers that barely spray and toilets that don't flush. A few guests noted comfortable rooms, but room quality is generally poor.
Amenities
9.7
Breakfast is repeatedly praised and extras (hairdresser, iron/ironing board available) were appreciated. Negatives include lack/unavailability of shuttle and paid parking, but overall on-site amenities were strong in guest comments.
Value for Money
6.4
Several guests felt the hotel was overpriced given maintenance and condition issues; unexpected parking fees and extra charges reduced perceived value despite good breakfast and location.
Food and Beverage
9.7
Breakfast is repeatedly described as 'really good' or 'excellent' across multiple reviews, making F&B one of the strongest positives.
Overall Experience
9.7
Overall impressions are mixed but tilt positive: many guests praise staff, breakfast and location and would book again, while others report serious maintenance and cleanliness problems. The dominant feedback highlights strong service and amenities despite maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 23:16

Property Description

Convenient Location
Located in the heart of Fort Worth, Texas, our hotel is just a stone's throw away from the renowned Fort Worth Zoo and other popular attractions.

Modern Amenities
Each of our guestrooms is equipped with microwaves and mini-refrigerators, ensuring that your stay is as comfortable as possible.

Nearby Attractions
Explore the nearby Fort Worth Convention Center, the Fort Worth Museum of Science and History, and the prestigious Texas Christian University, all just a short distance from our hotel.

Ready to experience the best of Fort Worth? Book your stay with us now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DFW

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 1043 reviews
Cleanliness: 5.2
Service: 9.7
Location: 9.6
Room Quality: 5.6
Amenities: 9.7
Value for Money: 6.4
Food and Beverage: 9.7
Overall Experience: 9.7
A
Abernathy • couple • us
8
2026-08-28 • via Nuitee
R
Richard • solo_traveller • us
8
2026-08-24 • via Nuitee
A
Alan • solo_traveller • gb
1
2026-08-23 • via Nuitee
N
Nayeli Ana • couple • us
10
Pros:

Everything was excellent

2026-08-21 • via Nuitee
S
Sheila • couple • us
3
Will not ever stay at this location ever again.
Pros:

The bed was comfortable.

Cons:

The receptionist was very rude. She had of attitude like she didn’t wanna be there. The room itself had water spots from water damage and the room smelled like Mold, and I am very allergic to those type of spores. I had to pay $34 to park at the hotel and then to park and see homeless people sleeping on the ground around the vehicles. I felt very unsafe and the receptionist attitudeattitude was it was no big deal. I was afraid to go to my car the early morning I left because it was dark and was traveling alone.

2026-08-21 • via Nuitee
E
Eofemio • couple • us
10
Pros:

Everything was excellent

2026-08-21 • via Nuitee
T
Tikesha • solo_traveller • us
8
2026-08-15 • via Nuitee
R
Roberto Alejandro • family_with_children • us
10
2026-08-15 • via Nuitee
C
Corey • solo_traveller • ie
9
2026-08-15 • via Nuitee
M
Matthew • solo_traveller • gb
7
2026-08-12 • via Nuitee
G
Garrett • solo_traveller • us
8
2026-08-10 • via Nuitee
C
Carlos • family_with_children • us
1
We stayed for soccer tournament and thought it be comfortable but we weren’t
Cons:

The AC didn’t work in the halls and the rooms stayed hot very uncomfortable

2026-08-10 • via Nuitee
M
Melanie • family_with_children • us
6
Not pleasing for the amount of money I paid for one night!!
Pros:

Breakfast was done

Cons:

The room was stuffy, did not smell fresh/clean and the phone did not work!

2026-08-10 • via Nuitee
A
Abiodun • solo_traveller • us
9
Very good
Pros:

Neat and close to downtown

Cons:

Lack of airport shuttle

2026-08-06 • via Nuitee
T
Tim • couple • us
8
It was a nice place, but I would look for other options in the future.
Pros:

I thought the breakfast was really good. The dining area was really nice. Our room was very nice and extrememly comfortable.

Cons:

I didn't like that we had to pay extra for parking. It's the first time I have ever had to do that at a hotel where I was staying. Even though Booking.com told me that there could be a $19.50 fee per day for parking, when I arrived at the hotel, they attempted to charge me over $30 a day. Also, it was nearly impossible to shut the valve off in the shower. I had to use all of my strength to do so. My wife was unable to do it.

2026-08-05 • via Nuitee
A
Andres • solo_traveller • us
1
2026-08-04 • via Nuitee
Y
Yvan • couple • ch
7
2026-08-03 • via Nuitee
C
Cruiser02839456079 • Business
2
avoid this one at all costs
Pros:

This hotel should lose its franchise license. It was dirty, with severely outdated flooring, bathrooms, fixtures, etc. Dirty, not clean. Hot tub not working. Pool outdated and less than clean. Overall, the worst hotel experience I have ever had. Ran out of water to purchase over the weekend; didn't stock it until Monday. Food less than desirable, not hot.

2026-08-02 • via Tripadvisor
L
Landen • extended_group • us
10
2026-07-23 • via Nuitee
C
Cecilia • extended_group • us
9
I will book this hotel again
Pros:

The staff when we checked in
breakfast was very nice and clean

2026-07-22 • via Nuitee