Holiday Inn Express Hotel & Suites Chaffee - Jacksonville West by IHG

Hotels
•
Holiday Inn Express
8.9 (454 reviews)
537 Chaffee Point Boulevard , Hart Haven , us
+1 904-652-2782

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Room quality complaints

Categories

Cleanliness
8.04
The bathroom was reported dirty and there were complaints about unclean conditions in one review.
Service
9.51
The staff were frequently mentioned as friendly and helpful, contributing to a positive experience.
Location
9.55
Multiple reviews highlighted the hotel's convenient and safe location.
Room Quality
8.5
Room comfort was mentioned positively, although some issues with room quality were noted.
Amenities
9.03
The hotel offers good amenities, including breakfast and gym facilities, though some specific concerns were noted.
Value for Money
8.49
Some guests felt the pricing was high for the quality, but others found it acceptable.
Food and Beverage
9.04
Breakfast received mixed reviews but overall was considered decent.
Overall Experience
9.01
General sentiment is positive with some noted issues affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 10:27

Property Description

Convenient Location
Located just off Interstate 10, our Jacksonville Holiday Inn Express Hotel & Suites Chaffee - Jacksonville West is only a short 15-minute drive from downtown Jacksonville.

Comfortable Accommodations
Our rooms are elegantly decorated in soft earth tones and come equipped with modern amenities such as cable TV, free Wi-Fi, a microwave, and a refrigerator for your convenience.

Great Facilities
Enjoy our outdoor pool, fitness center, well-equipped business center, and on-site vending machines and coin laundry facilities during your stay at Holiday Inn Express Hotel & Suites Chaffee - Jacksonville West.

Experience the best of Jacksonville at our hotel - book your stay now!

Important information:

Please note that pets are allowed but require a one-time fee of USD 50.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Guest Reviews

8.9
Based on 454 reviews
Cleanliness: 8.04
Service: 9.51
Location: 9.55
Room Quality: 8.5
Amenities: 9.03
Value for Money: 8.49
Food and Beverage: 9.04
Overall Experience: 9.01
J
Judith • solo_traveller • us
9
2026-08-13 • via Nuitee
C
Cynthia • couple • us
10
Cons:

Breakfast was fantastic!

2026-08-11 • via Nuitee
T
Thomas • couple • us
10
It was clean and comfortable.
Pros:

Everything

2026-08-06 • via Nuitee
C
Chris • solo_traveller • us
10
Overall I was very happy with my short stay.
Pros:

Room was comfortable and clean. Ice machine was on the same floor. Black out curtain was helpful as I went to sleep early. The staff was friendly and gave me easy directions to my destination.

Cons:

I missed breakfast since I left before it was being served which I knew ahead of time.

2026-07-19 • via Nuitee
D
Debbie Light • solo_traveller • us
7
Pros:

The room was very clean, bed was a little uncomfortable.
Good location.

Cons:

Had to ask for a coffee pot for the room.
Bed could have been better.

2026-07-18 • via Nuitee
F
Francene • family_with_children • us
8
2026-07-15 • via Nuitee
P
Patrick • extended_group • us
9
2026-07-10 • via Nuitee
S
Scott • solo_traveller • us
8
2026-07-09 • via Nuitee
C
Cheryl • couple • us
8
Pros:

Location in proximity to stores restaurants in the interstate.

Cons:

Not as clean as I had hoped.

2026-07-07 • via Nuitee
B
Brenda • family_with_children • us
8
My stay was very comfortable. The breakfast was so good.
Pros:

The breakfast was great. I did have a concern when I checked into my room there was a humming noise coming from the refrigerator. I called the front desk and was told that I could move to another room instead switching out the refrigerator. My mom is elderly and we moved to a handicapped room. It was not a suite like the other room.

Cons:

I would have preferred to remain in the suite but the other room was nice and roomy and the beds slept very good. In addition, the front desk would not provide me a printed copy of my check out charges because she said that it was sent to the third party since we booked the room through them. I needed a copy for my records but none was provided.

2026-07-06 • via Nuitee
T
Toni • family_with_children • us
8
Besides the breakfast everything else was perfect.
Cons:

The comlimentary breakfast was awful. Its like the staff literally just threw it together because they felt as though if it'f free the customer should be just thankful for what they get.

2026-07-06 • via Nuitee
A
AMY • couple • us
7
2026-06-24 • via Nuitee
R
Robert • couple • us
10
Excellent!
Pros:

Modern and clean. Very good breakfast. Ee had our dog with us. Much nicer than the hotel next door - we stayed there last year.

2026-06-23 • via Nuitee
R
reginald • couple • us
9
Pros:

very good and fresh nice personal in kichten

Cons:

nothing everything fine

2026-06-22 • via Nuitee
I
Ikeisha • couple • us
9
2026-06-19 • via Nuitee
3
30melissag • Family
2
My stay on 6/13/26
Pros:

A power outage that occurred at the hotel 6/13/26. The electricity was out for an extended period, which prevented me from accessing my room and caused a significant inconvenience. I also have asthma and other health concerns, and the lack of power created additional difficulties and discomfort. Still haven't heard bk from anyone about a refund.
Given the circumstances, I would like to know if I am eligible for a full or partial refund . I was surprised to learn that the hotel does not have a generator or backup power system in place for situations .

2026-06-14 • via Tripadvisor
B
Barry • couple • us
9
WAS SATISFIED
Pros:

CLEANSINESS

Cons:

N/A

2026-06-08 • via Nuitee
V
Virginia • solo_traveller • us
10
Pros:

No smoking. Very clean. Look new.

Cons:

Would have liked 2 chair and table to eat on.

2026-06-08 • via Nuitee
M
Maurice • solo_traveller • us
10
2026-06-05 • via Nuitee
M
Michele • solo_traveller • us
8
Nice place to stay.
Pros:

Location and convenience. Friendly stay, clean rooms, nice breakfast and I felt it was in a safe location for traveling alone.

Cons:

Nothing. It was what I wanted and expected for an overnight stay. Met my needs.

2026-05-27 • via Nuitee