Holiday Inn Express Hotel & Suites Chaffee - Jacksonville West by IHG

Hotels
•
Holiday Inn Express
8.9 (399 reviews)
537 Chaffee Point Boulevard , Jacksonville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Room quality complaints

Categories

Cleanliness
8.04
The bathroom was reported dirty and there were complaints about unclean conditions in one review.
Service
9.51
The staff were frequently mentioned as friendly and helpful, contributing to a positive experience.
Location
9.55
Multiple reviews highlighted the hotel's convenient and safe location.
Room Quality
8.5
Room comfort was mentioned positively, although some issues with room quality were noted.
Amenities
9.03
The hotel offers good amenities, including breakfast and gym facilities, though some specific concerns were noted.
Value for Money
8.49
Some guests felt the pricing was high for the quality, but others found it acceptable.
Food and Beverage
9.04
Breakfast received mixed reviews but overall was considered decent.
Overall Experience
9.01
General sentiment is positive with some noted issues affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 10:27

Property Description

Convenient Location
Located just off Interstate 10, our Jacksonville Holiday Inn Express Hotel & Suites Chaffee - Jacksonville West is only a short 15-minute drive from downtown Jacksonville.

Comfortable Accommodations
Our rooms are elegantly decorated in soft earth tones and come equipped with modern amenities such as cable TV, free Wi-Fi, a microwave, and a refrigerator for your convenience.

Great Facilities
Enjoy our outdoor pool, fitness center, well-equipped business center, and on-site vending machines and coin laundry facilities during your stay at Holiday Inn Express Hotel & Suites Chaffee - Jacksonville West.

Experience the best of Jacksonville at our hotel - book your stay now!

Important information:

Please note that pets are allowed but require a one-time fee of USD 50.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 399 reviews
Cleanliness: 8.04
Service: 9.51
Location: 9.55
Room Quality: 8.5
Amenities: 9.03
Value for Money: 8.49
Food and Beverage: 9.04
Overall Experience: 9.01
S
Susan • solo_traveller • us
9
Thumbs up!
Pros:

Property was clean and comfortable.

Cons:

No issues. Missed having things, like a shower cap, readily available in the bathroom.

2026-02-09 • via Nuitee
K
Kimberly • couple • us
10
Wonderful
Pros:

Friendly. Comfortable beds good breakfast

2026-01-22 • via Nuitee
R
Robert • extended_group • us
10
Awesome
Pros:

Breakfast was delicious and the staff for hotel is awesome and friendly

Cons:

I like everything about my stat nice spot beautiful hotel

2026-01-21 • via Nuitee
C
Carrie • couple • us
10
2026-01-19 • via Nuitee
R
Rayonna • couple • us
10
2026-01-19 • via Nuitee
M
MARCIA • family_with_children • us
10
Love this place
Pros:

Clean, nice staff, clean smell, comfortable. Located near numerous eateries. Off the interstate.

Cons:

N/a

2026-01-19 • via Nuitee
K
Kim • family_with_children • us
10
Very clean and nice breakfast
Pros:

Good Hospitality

2026-01-19 • via Nuitee
D
Deborah • couple • us
9
2026-01-15 • via Nuitee
M
MARK • couple • us
10
2026-01-12 • via Nuitee
T
Tiffany • extended_group • us
8
2026-01-12 • via Nuitee
N
Nicolas • couple • us
10
2026-01-02 • via Nuitee
J
Josephelcid • family_with_children • fr
8
Pros:

Nice staff, generally clean

Cons:

Breakfast was a bit minimalistic but it was good

2026-01-01 • via Nuitee
D
Denzel • family_with_children • us
9
Pros:

Everything was nice

Cons:

My first room TV it didn't work

2025-12-31 • via Nuitee
L
Lee • solo_traveller • gb
10
2025-12-29 • via Nuitee
D
Denise • family_with_children • us
6
Pros:

The bed was very comfortable. I love the pillows.

Cons:

The bathroom was dirty. There was hair all over the floor and the tub was dirty.

2025-12-28 • via Nuitee
3
374barbh • Couples
6
Thanks for taking the doggies
Pros:

Hotel was great. Thank you for taking the doggies! The soap was out, so that was not good when you take a shower and it was out! They didn't offer to do anything...so that was a little surprising. Other than that the hotel was good...

2025-12-27 • via Tripadvisor
J
Janice • solo_traveller • us
7
2025-12-25 • via Nuitee
L
Latoya • family_with_children • us
10
Pros:

It was quite & clean, staff was so friendly, polite.

2025-12-21 • via Nuitee
G
Goodman • solo_traveller • us
10
2025-12-21 • via Nuitee
A
ahbria • couple • us
10
2025-12-17 • via Nuitee