Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Good location
Cons:
Poor cleanliness
Lacking amenities
Inadequate customer service

Categories

Cleanliness
6.01
Mentioned multiple issues such as mould in the shower curtain and unclean bedding.
Service
8.48
Staff described as pleasant and helpful, but lacking in professionalism.
Location
8.52
Close to town and public transport, which is a positive aspect.
Room Quality
7.47
Mixed reviews on room quality, some rooms comfortable but others noted as cold and poorly maintained.
Amenities
6.5
Amenities like parking and breakfast criticized; no hand soap or shampoo provided.
Value for Money
6.96
Adequate for a one-night stay, but many felt it lacked quality for the price.
Food and Beverage
7.01
Breakfast was not up to expectations, and restaurant facilities left wanting.
Overall Experience
7.48
Generally acceptable stay, but several issues could deter future visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:15

Property Description

Luxurious Boutique Hotel in the Heart of Neath

Spacious and Elegant Rooms: The BlueBell Hotel offers richly decorated rooms that provide a luxurious setting for your stay. The spacious accommodations ensure a comfortable and relaxing experience.

Modern Amenities and Event Spaces: Enjoy complimentary WiFi throughout the hotel and make use of the meeting room equipped with the latest technology. Whether for leisure or business, the hotel caters to all your needs.

Convenient Location for Exploring: Situated within walking distance of Neath’s amenities and attractions, including the stunning waterfalls in Neath Valleys, The BlueBell Hotel provides the perfect base for your adventures.

Book your stay at The BlueBell Hotel now for a truly unforgettable experience.

Important information:

Please note, there is limited parking available at the property.

The hotel does not have air conditioningThis property is located in a busy area so guests might experience some noise.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for £10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.3
Based on 1182 reviews
Cleanliness: 6.01
Service: 8.48
Location: 8.52
Room Quality: 7.47
Amenities: 6.5
Value for Money: 6.96
Food and Beverage: 7.01
Overall Experience: 7.48
S
Sue • couple • gb
1
Avoid at all costs!
Pros:

The TV in room was ok

Cons:

I cannot believe that this hotel claims to be 4 star. The room and flooring were not clean (see photos), dust everywhere, cobwebs, mould on bath fittings and shower curtain and dirty cracked tiles in the bathroom and a sock covering the smoke alarm!
No information in room about breakfast and check out times or room service. The only positive was the TV! Definitely avoid this hotel till they seriously deep clean everything. It's a one star hotel at best

2026-02-14 • via Nuitee
S
Steven • couple • gb
10
2026-02-12 • via Nuitee
G
Gary • solo_traveller • gb
8
2026-01-30 • via Nuitee
L
Luke • solo_traveller • gb
1
Rubbish
Pros:

Basic facilities

Cons:

Unclean smell in the hotel, poor staff attitude, lights not working. I checked out an hour after checking in. The hotel then did not reply to booking.com when I enquired about a refund

2026-01-24 • via Nuitee
N
natalie • couple • gb
10
2026-01-23 • via Nuitee
K
Kevin • couple • gb
6
Hotel did exactly what was required in providing a clean welcoming venue for an overnight stay.
Pros:

Staff were very helpful and welcoming. Room was nice. Bathroom was clean. Breakfast included was great value. Coffee machine seems a bit overcomplicated and a little more attention to detail around breakfast would be a good idea.

Cons:

Bathroom requires substantial attention. Glass door only closed with lots of scraping and noise which is a bit unnerving being glass. Floor tiles are lifting in the bathroom. Bath panel and general maintenance around the bath needs attention.

2026-01-22 • via Nuitee
G
Gary • solo_traveller • gb
9
Nice little hotel. Staff were amazing
2026-01-20 • via Nuitee
H
Hayley • couple • gb
5
2026-01-20 • via Nuitee
C
Constantinos • family_with_children • gb
2
2026-01-20 • via Nuitee
U
Unotjari • solo_traveller • gb
9
2026-01-20 • via Nuitee
L
Laura • couple • gb
1
Avoid
Pros:

It was in town

Cons:

Run by guys who've clearly had no training.
Booked via booking.co. and asked for early check-in in, had an email to say yes. Arrived a little early and was told no!
There is a car park, its filled with 'staff' BMWs, but there is a car park.
Hotel and room are run down, clean (as in hygienic) but old, grubby and worn.
Bed was ok, black out curtains were good, tea and coffee in room- but no spoons.
Room was warm so used the aircon which was noisy.
Toilet fittings were loose and dirty, no handwash/soap, no plug in the sink.
Breakfast was absolutely abysmal!
Met by a guy in a puffer jacket who couldn't even be bothered to say good morning! Asked for a breakfast and beans on toast.
"Continental" options were cornflakes and weetabix so I'd not call it a continental.
Food arrived, beans were cold and told to sort my own toast.
Waiting 15mins for more beans, by then husband had finished and I'd just eaten toast.
3 lads, 2 in regular clothes and one in chef clothes were messing around in the kitchen (visible for the restaurant), playing on phones, grabbing each other etc.
These lads have clearly never had any hospitality training but also clearly couldn't care less about the service they should have been providing.
Breakfast was uncomfortable, poor and overall embarrassing for the staff.

If you do end up staying- there's a great weatherspoons just across the road!!

Overall we'd definitely not stay again. Ive never felt uncomfortable in a hotel but im glad I was travelling with my husband as there's no way I'd have gone to breakfast alone or just with my children.

2026-01-19 • via Nuitee
G
Geoff • extended_group • gb
5
Okay
Pros:

Room was comfortable and clean.
The size of the room was bigger than many others I have stayed in
Location - very close to the town centre

Cons:

Breakfast was well cooked, portions were quite small and the options on the Continental Breakfast were limited to sliced bread and cereals
The car parking was very limited

2026-01-19 • via Nuitee
S
saul • solo_traveller • gb
8
2026-01-19 • via Nuitee
C
Claire • solo_traveller • gb
7
Good enough
Pros:

Nice breakfast, friendly staff, room clean enough

Cons:

On arrival, exterior needs some TLC, door locked and nowhere to sit prior to our check in. Parking very limited, didn’t manage to get parked there at all.

2026-01-19 • via Nuitee
C
Ciaran • couple • gb
7
2026-01-19 • via Nuitee
J
Josephine • couple • ie
7
Overall we were happy with our stay
Pros:

Breakfast was a basic fry with tea and toast..the location was great close to bus and trains..we were only about 200 metres from all the shops restaurants and pubs..

Cons:

TV didn't work in the room and there was a lose tile on the floor that we were worried about cutting our feet on

2026-01-15 • via Nuitee
A
Andrew • solo_traveller • gb
5
Pros:

Location

Cons:

Run by kids

2026-01-14 • via Nuitee
S
Samantha • couple • gb
10
Pros:

Excellent place and service coming back the end of the month

2026-01-09 • via Nuitee
K
Katie • couple • gb
10
2026-01-09 • via Nuitee
D
Dean • solo_traveller • gb
8
2026-01-06 • via Nuitee