Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Good location
Cons:
Poor cleanliness
Lacking amenities
Inadequate customer service

Categories

Cleanliness
6.01
Mentioned multiple issues such as mould in the shower curtain and unclean bedding.
Service
8.48
Staff described as pleasant and helpful, but lacking in professionalism.
Location
8.52
Close to town and public transport, which is a positive aspect.
Room Quality
7.47
Mixed reviews on room quality, some rooms comfortable but others noted as cold and poorly maintained.
Amenities
6.5
Amenities like parking and breakfast criticized; no hand soap or shampoo provided.
Value for Money
6.96
Adequate for a one-night stay, but many felt it lacked quality for the price.
Food and Beverage
7.01
Breakfast was not up to expectations, and restaurant facilities left wanting.
Overall Experience
7.48
Generally acceptable stay, but several issues could deter future visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:15

Property Description

Luxurious Boutique Hotel in the Heart of Neath

Spacious and Elegant Rooms: The BlueBell Hotel offers richly decorated rooms that provide a luxurious setting for your stay. The spacious accommodations ensure a comfortable and relaxing experience.

Modern Amenities and Event Spaces: Enjoy complimentary WiFi throughout the hotel and make use of the meeting room equipped with the latest technology. Whether for leisure or business, the hotel caters to all your needs.

Convenient Location for Exploring: Situated within walking distance of Neath’s amenities and attractions, including the stunning waterfalls in Neath Valleys, The BlueBell Hotel provides the perfect base for your adventures.

Book your stay at The BlueBell Hotel now for a truly unforgettable experience.

Important information:

Please note, there is limited parking available at the property.

The hotel does not have air conditioningThis property is located in a busy area so guests might experience some noise.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for £10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.3
Based on 1194 reviews
Cleanliness: 6.01
Service: 8.48
Location: 8.52
Room Quality: 7.47
Amenities: 6.5
Value for Money: 6.96
Food and Beverage: 7.01
Overall Experience: 7.48
D
David • solo_traveller • gb
10
2026-03-16 • via Nuitee
A
Antoinette • couple • gb
8
Inexpensive but needs some attention.
Pros:

Staff were friendly and room (103) was a good size. Dining room was excellent and is equal to any top rated Indian restaurant. Thankfully there is a lift which is a decent size to take you and your luggage up to you room.

Cons:

Bedroom furniture was once top quality but is now a bit tired. Car park is small (5 cars) and surrounding roads are mostly double yellows. Menu illustrations are better than actual food presentation but it's not expensive.

2026-03-11 • via Nuitee
S
Sally Ann • solo_traveller • gb
7
Comfy
Pros:

Warm welcome, lovely comfy room,

Cons:

Bathroom door didn't shut, bins not emptied after previous guests

2026-03-09 • via Nuitee
S
Steff • solo_traveller • gb
2
Pros:

Room size was nice, staff were friendly.

Cons:

Broken light in room leaving the room dark, no plug for the bath so unable to use! The heating fan was very loud whining noise and to make things even worse at 1 am someone used their key card and walked straight into our room leaving us feeling unsafe and uncomfortable that some other guest can use their room key to open our room!

2026-03-07 • via Nuitee
K
Kevin • couple • gb
8
2026-03-05 • via Nuitee
R
Rhian • extended_group • gb
10
2026-03-03 • via Nuitee
K
Kyle • solo_traveller • gb
10
Pros:

My girlfriend and I travel here a lot and it's a wonderful hotel with great staff. We are engaged to be married and this was the place we stayed for the first time.

Cons:

Nothing. Spotless. Only thing I did not like was sadly the restaurant had to go.

2026-02-26 • via Nuitee
D
Danielle • couple • gb
4
2026-02-25 • via Nuitee
D
Dwane • couple • gb
7
Pros:

Very lovely building the staff were very friendly

Cons:

Close to Work so the building was ideal

2026-02-24 • via Nuitee
A
Alan • couple • gb
8
Brilliant hotel
Pros:

The staff very friendly

2026-02-23 • via Nuitee
S
Sue • couple • gb
1
Avoid at all costs!
Pros:

The TV in room was ok

Cons:

I cannot believe that this hotel claims to be 4 star. The room and flooring were not clean (see photos), dust everywhere, cobwebs, mould on bath fittings and shower curtain and dirty cracked tiles in the bathroom and a sock covering the smoke alarm!
No information in room about breakfast and check out times or room service. The only positive was the TV! Definitely avoid this hotel till they seriously deep clean everything. It's a one star hotel at best

2026-02-14 • via Nuitee
S
Steven • couple • gb
10
2026-02-12 • via Nuitee
G
Gary • solo_traveller • gb
8
2026-01-30 • via Nuitee
L
Luke • solo_traveller • gb
1
Rubbish
Pros:

Basic facilities

Cons:

Unclean smell in the hotel, poor staff attitude, lights not working. I checked out an hour after checking in. The hotel then did not reply to booking.com when I enquired about a refund

2026-01-24 • via Nuitee
N
natalie • couple • gb
10
2026-01-23 • via Nuitee
K
Kevin • couple • gb
6
Hotel did exactly what was required in providing a clean welcoming venue for an overnight stay.
Pros:

Staff were very helpful and welcoming. Room was nice. Bathroom was clean. Breakfast included was great value. Coffee machine seems a bit overcomplicated and a little more attention to detail around breakfast would be a good idea.

Cons:

Bathroom requires substantial attention. Glass door only closed with lots of scraping and noise which is a bit unnerving being glass. Floor tiles are lifting in the bathroom. Bath panel and general maintenance around the bath needs attention.

2026-01-22 • via Nuitee
U
Unotjari • solo_traveller • gb
9
2026-01-20 • via Nuitee
C
Constantinos • family_with_children • gb
2
2026-01-20 • via Nuitee
G
Gary • solo_traveller • gb
9
Nice little hotel. Staff were amazing
2026-01-20 • via Nuitee
H
Hayley • couple • gb
5
2026-01-20 • via Nuitee