Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Good location
Cons:
Poor cleanliness
Lacking amenities
Inadequate customer service

Categories

Cleanliness
6.01
Mentioned multiple issues such as mould in the shower curtain and unclean bedding.
Service
8.48
Staff described as pleasant and helpful, but lacking in professionalism.
Location
8.52
Close to town and public transport, which is a positive aspect.
Room Quality
7.47
Mixed reviews on room quality, some rooms comfortable but others noted as cold and poorly maintained.
Amenities
6.5
Amenities like parking and breakfast criticized; no hand soap or shampoo provided.
Value for Money
6.96
Adequate for a one-night stay, but many felt it lacked quality for the price.
Food and Beverage
7.01
Breakfast was not up to expectations, and restaurant facilities left wanting.
Overall Experience
7.48
Generally acceptable stay, but several issues could deter future visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:15

Property Description

Luxurious Boutique Hotel in the Heart of Neath

Spacious and Elegant Rooms: The BlueBell Hotel offers richly decorated rooms that provide a luxurious setting for your stay. The spacious accommodations ensure a comfortable and relaxing experience.

Modern Amenities and Event Spaces: Enjoy complimentary WiFi throughout the hotel and make use of the meeting room equipped with the latest technology. Whether for leisure or business, the hotel caters to all your needs.

Convenient Location for Exploring: Situated within walking distance of Neath’s amenities and attractions, including the stunning waterfalls in Neath Valleys, The BlueBell Hotel provides the perfect base for your adventures.

Book your stay at The BlueBell Hotel now for a truly unforgettable experience.

Important information:

Please note, there is limited parking available at the property.

The hotel does not have air conditioningThis property is located in a busy area so guests might experience some noise.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for £10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.3
Based on 1228 reviews
Cleanliness: 6.01
Service: 8.48
Location: 8.52
Room Quality: 7.47
Amenities: 6.5
Value for Money: 6.96
Food and Beverage: 7.01
Overall Experience: 7.48
T
Trevor • family_with_children • gb
2
Awful.
Cons:

The air con in the 2 rooms that we tried was useless. In the first room the air con fan was so noisy it sounded like a car alarm. In the second room it was a little quieter but there was no cooling effect. Clearly the air con system above the ground floor has not been serviced or repaired for some time. The staff were not surprised when this was reported. The ceramic floor tiles in the bathroom were loose on the floor and quite dangerous for small children and the glass door scraped on the floor. The breakfast was very basic. No gluten free bread available. On the third day no alternative milk was available. Three of us are dairy free. A failed delivery was the excuse given. The hotel is in the centre of town. How difficult would it have been for them to pop to a shop? Although the staff were polite this does not make up for management that don't care about their customers and are quite happy to advertise accommodation that should be under renovation.

2026-05-29 • via Nuitee
J
Joyett-hull • solo_traveller • gb
10
Pros:

It was easy to get too

2026-05-27 • via Nuitee
M
Mark • couple • gb
10
Staff very friendly and comfortable room.
2026-05-26 • via Nuitee
J
Juna • couple • gb
7
2026-05-25 • via Nuitee
D
danj • solo_traveller • gb
10
2026-05-24 • via Nuitee
J
Jonathan • solo_traveller • gb
9
Pros:

Lovely stay in a comfortable relaxing environment,nice breakfast in the morning also

Cons:

Nothing

2026-05-23 • via Nuitee
L
Lee • couple • gb
8
2026-05-21 • via Nuitee
I
Iain • solo_traveller • gb
9
2026-05-18 • via Nuitee
N
Natasha • couple • gb
8
2026-05-18 • via Nuitee
S
Sam • couple • gb
5
Won’t be returning
Pros:

Location
Shower was lovely
Bed was comfy

Cons:

Room 101:-
Needs updating
Toilet door didn’t shut properly as was catching on the floor tiles.
Bath panel in poor cracked condition.
No heating as was under maintenance which we weren’t told about originally.
Owners did provide a heater after we went and mentioned the room being cold.
No teaspoons with tea making facilities.

2026-05-17 • via Nuitee
D
Dean • solo_traveller • gb
9
2026-05-17 • via Nuitee
B
Barry • couple • ie
6
2026-05-11 • via Nuitee
J
JOHN • solo_traveller • gb
8
Pros:

Staff were great and the location is super central.

2026-05-05 • via Nuitee
R
Rebecca • solo_traveller • gb
10
Pros:

Staff were very welcoming

Cons:

Little dated, but not overly concerned about

2026-05-03 • via Nuitee
L
Lyndon • solo_traveller • gb
2
2026-05-02 • via Nuitee
J
John • couple • gb
5
The hotel would appear to have seen better days 🙁
Pros:

I was able to park without any problems. The staff were welcoming and the breakfast was adequate.

Cons:

The room was a little tired and needs some TLC e.g. the bath outer shell was cracked in two places and there was no plug so couldn’t be used. A couple of the bathroom chrome fixtures were rusty and a sock had been put over the smoke alarm in the bedroom. TV reception was poor and we were only able to see one channel clearly.

2026-04-26 • via Nuitee
N
Nicola • extended_group • gb
5
Enjoyable
Pros:

Location

Cons:

No bathroom door
Lack of communication between us and staff

2026-04-25 • via Nuitee
G
Gareth • solo_traveller • gb
7
2026-04-20 • via Nuitee
J
Jonty • solo_traveller • gb
6
Pros:

Quaint decor

Cons:

Hotel is tired
Needs TLC

2026-04-20 • via Nuitee
D
Dean • couple • gb
9
2026-04-19 • via Nuitee