DeSalis Hotel London Stansted

The hotel was clean and good value. The staff were helpful, even in not fully aware of what I had actually booked. It was convenient for what we wanted.

The room was semi clean. And very out dated. Breakfast was not good at all. Very disappointed in my whole stay. But The gentleman on the front desk was very friendly and helpful.

Perfect for what I needed. The staff were great, they made me feel welcome. The shuttle service I really did appreciate, they collected me from the airport within 10 minutes of me calling them, and then 4am the next morning they took me back to the airport and was even ready for me 10 minutes early. The bar I had some juices and again great service. I really enjoyed having a smart TV in the room, YouTube was awesome to be able to watch on the big tv. My only complaint is the heating, it was not turned on until 7pm and before that it was really cold in my room, I was unable to shower until the heating was on which was inconvenient as I wanted to be asleep by around 7pm due to waking at 3am. Also the bathroom didn’t have much in the was on accessories like conditioner/ shower gels etc . I was provided with half used bottles which was not nice. It felt like I was using someone else’s waste. So I’d definitely suggest heating to be at guests discretion for the price paid and also give new shower gels etc. but overall great stay and will definitely stay again as I travel 6-8 times per year.

It was a good distance from the airport for our trip
The hotel at first sight looked quite swish, there was plenty of parking around the hotel.
The reception was tiny and it was just the 1 member of staff running that and the bar/ restaurant area. He was friendly enough.
Our room was a nice size and had what looked like freshly laid carpets. Unfortunately the mattress let the bed down, being a tad hard and you could feel the springs.
We had a late dinner which was very basic, but tasted ok and reasonably priced too.
Breakfast was a bit hit and miss.
We were really looking forward to some fresh coffee, but had to settle for instant.
Only sausage, beans and bacon for hot choice and you had to ask for eggs.
Otherwise there was bread for toast, butter and jam. Yoghurts and a couple of basic cereals and juice. Not bad for the price, just the service let it down with the 1 guy trying to do it all.
Fix the flickering lights !

The room's overall cleanliness is terrible, I must say. Mainly, their carpet looks very old and dirty, maybe that is the reason for having dim lights in the room. No shower products at all. I think the price of the room is not worth it.

Move setting. Expensive shuttle bus which doesn’t run in the afternoon. No reception phone, no info booklet in room and no hairdryer. Basic but cheap!

20 minute wait to check in!

Clean and modern rooms, staff were very nice, fair choice of food on the menu. We will definately use again

Beautiful hotel we were made so welcome despite our very late arrival , Customer Service was Amazing , friendly and very reassuring , Rooms were spacious , clean very comfortable beds , Gardens are Beautiful the decor is of Rare Beauty we lived it here

Very convenient for airport. Didn’t use bar/restaurant.
Bathroom could have been cleaner. Sink didn’t drain

Just a very dated and basic hotel, glad we only stayed he short time that we had to. Arrived at 9.30pm, left at 5.30am to catch a flight...that was ling enough

Functional rom but " tired" facilities and furniture within.

Great

Family Friendly

For the price the hotel was very good, rooms very clean and comfortable. We had fish and chips for dinner very nice.

This was a good find for a few hours sleep before an early flight
There were a few noisy guests but I don’t know if my room in ground floor is why I seemed to get all the noise.
Would I stay here again- yes, the cost per night and location to airport makes it worth it

We got the stay on a deal so what we paid was ok

Everything you would want at a fraction of the price of bigger lower priced Hotels Groups, well located , Clean , easy parking, great Staff, comfortable Bed , well equiped good size room

Our stay was brief but was lovely. The environment was quiet, the staff pleasant and the service was welcoming

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