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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Non-smoking throughout
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Shared lounge/TV area
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Concierge service
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Wheelchair accessible
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Kid meals
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Outdoor furniture
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Pub crawls
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Art gallery on site
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Wine release events
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Reception hall
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Japanese garden
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Luxury Accommodation in the Heart of Chelsea
Charming Victorian Townhouses: 11 Cadogan Gardens offers 56 bedrooms and suites spread across four Victorian townhouses, boasting spacious public areas and the popular Hans' Bar & Grill.
Traditional Elegance: The newly opened Chelsea Townhouse, a beautifully refurbished red brick townhouse, provides individually designed rooms reflecting British elegance.
Luxe-Contemporary Living: The Apartments by 11 Cadogan Gardens feature six recently refurbished apartments in terracotta Victorian townhouses, perfect for extended stays.
Experience the epitome of luxury and elegance at Iconic Luxury Hotels' properties, where timeless charm meets modern amenities. Book your stay at 11 Cadogan Gardens, The Apartments, or The Chelsea Townhouse for an unforgettable experience in Chelsea.
The property reserves the right to pre-authorize credit cards prior to arrival.
For the following rooms, please note that guests will be assigned to rooms based on availability.
- Chelsea Double at The Chelsea Townhouse
- Chelsea Junior Suite at The Chelsea Townhouse
- Chelsea Garden Suite at The Chelsea Townhouse
We would like to inform our guests about the following optional charge: A 5% discretionary service charge will be added to your room bill.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an existing bed.
Children from 3 years old to 17 years old stay for £75 per person per night when using an existing bed.
People no matter the age stay for £75 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
We did not stay in the hotel but came for a drink with our friend after the concert he was singing in at a nearby church. We wanted somewhere quiet but comfortable on a Friday evening - not an easy challenge in this district - and were delighted to find exactly this. The decor is calm and relaxing. We enjoyed cocktails - margarita and French 75 - and champagne. Snacks of crispy squid, mac'n'cheese croquetas and cured salmon with lime were spot on and ample for three to share. Service was friendly and attentive. I don't know if it gets busy - we were the only guests from soon after 9 pm.
We went to enjoy the afternoon tea and the experience was simply wonderful. The place is beautiful, very relaxing and with a perfect atmosphere to spend a special time. The food was delicious and everything was taken care of in detail.
But what really made the experience even more special was the treatment we received. Ronni, who attended us, was absolutely amazing. He is a great professional: kind, attentive and always aware that we did not miss anything. In addition, he had the detail of speaking to us in Spanish when he knew that we were Spanish, something we were very grateful for and that made us feel even more comfortable.
His kindness, closeness and professionalism totally made the difference. It's nice to meet people who work with so much dedication and affection towards customers.
Without a doubt we would repeat the experience and we recommend this place 100%. And if you are lucky enough to have Ronni attend to you, the experience will be even better!
This was our second visit to 11. I can't rate this place highly enough. It's not an impersonal multi national bore fest. Great location, lovely staff. I get slightly irritated by some reviewers on here. One complained about the views. Well, if you're in a low rise hotel in the centre of London, it's unlikely you're going to wake up to see a herd of wildebeest rolling across the plains.
11 Codagan Gardens was truly an amazing experience. My first trip to London was incredible. From the moment we entered this amazing hotel we were greeted with open arms. The concierge staff, porters, bartenders, housekeeping, and all staff were the utmost professionals and soo friendly and helpful. I would highly recommend this wonderful accommodation to everyone. Allison from New Jersey, USA
This was an exceptional experience throughout. The quality of staff care was outstanding, We particularly appreciated the personal welcome message from manager.
A fabulous weekend away in London, staying at 11 Cadogan Gardens.
A warm welcome was received on arrival which set the tone for our stay until we checked out. The team were friendly and helpful making the whole experience memorable! Excellent Sunday Roast can highly recommend, along with good variety across the menu. The room was gorgeous and spotless. Huge thanks to the entire team! Can't wait to return!
Bon rapport qualité prix et très bon emplacement.
A proximité du métro et de bus. Beaucoup de lieu à voir aux alentours (20-30 min de marche)
Petit déjeuner fabuleux inclus dans notre offre.
We had a very enjoyable evening sipping cocktails and gin & tonics.
Quiet venue with soft background music playing. Subdued lighting and comfy chairs and sofas.
Very good range of drinks on offer all expertly prepared and served by Georgios.
We will definitely go back next time we visit Chelsea.
The location and the fairy tale Christmas story to believe.
My experience was deeply disturbing and, without exaggeration, one of the most traumatic experiences I have ever had in my life. At midnight, after discovering that an additional €1,500 had been charged to my card incorrectly, I approached reception seeking clarification. Instead of receiving assistance, I was met with aggressive and unacceptable behavior from the male receptionist, who was yelling and spoke in an intimidating manner. As a mother traveling alone with my 7-year-old daughter, this was not only shocking but frightening. My child was so distressed by the situation that she cried for hours during the night, terrified that the same staff member might come to our room during the night. No guest, especially a mother with a young child, should ever feel unsafe in a five-star hotel.
What makes this even more alarming is that I immediately requested to speak with management. I was told that management was not available — effectively, that they were “asleep.” No senior staff intervened. No one de-escalated the situation. No one ensured that a mother and child felt safe.
Management only contacted me after I had already left the hotel.
An erroneous €1,500 charge is a serious financial mistake. Responding with hostility and intimidation is unacceptable. Failing to provide managerial support in the middle of the night when a guest explicitly requests it is a complete breakdown of duty of care.
Luxury is not interior design. Luxury is security, accountability, and respect. On that night, none of those standards were upheld.
This situation warrants serious internal review. What occurred was not a minor service lapse. it was a fundamental failure in guest protection and leadership.
Подушки и матрасы выше всяких похвал)
nice room quietly located. to reach it with luggage was a challenge. Bell boy was strong enough. only one lift. hotel location in great area.
quality of wifi in room was poor. Bathroom was smallish and bath shower bit slippery. Tough to hang wet towels.
We had Afternoon Tea for a birthday celebration and the whole experience was excellent. Everything was beautifully presented and made the occasion feel really special.
Saiful’s service was outstanding – he was very polite, attentive, and made sure we had everything we needed throughout. He was warm, welcoming, and truly helped make the celebration memorable.
We would definitely recommend and look forward to coming back again!
Amazing atmosphere very classy
Good value for food , service and experience, gluten free option was available to us
I was asked to fill in a form about how my staying at Chelsea townhouse was. What first surprised me was that they asked me how could they make my stay better, what they had to improve to give a service of excellence. I was thinking for a while and finally answer that nothing could better. Really, the cleaness, the hospitality, the great decoration, breakfast, diner… can’t think about something to improve. I will certainly stay at this hotel when I come back to London. I felt like a real queen 👸
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