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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Non-smoking throughout
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Shared lounge/TV area
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Concierge service
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Wheelchair accessible
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Kid meals
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Outdoor furniture
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Pub crawls
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Art gallery on site
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Wine release events
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Reception hall
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Japanese garden
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Luxury Accommodation in the Heart of Chelsea
Charming Victorian Townhouses: 11 Cadogan Gardens offers 56 bedrooms and suites spread across four Victorian townhouses, boasting spacious public areas and the popular Hans' Bar & Grill.
Traditional Elegance: The newly opened Chelsea Townhouse, a beautifully refurbished red brick townhouse, provides individually designed rooms reflecting British elegance.
Luxe-Contemporary Living: The Apartments by 11 Cadogan Gardens feature six recently refurbished apartments in terracotta Victorian townhouses, perfect for extended stays.
Experience the epitome of luxury and elegance at Iconic Luxury Hotels' properties, where timeless charm meets modern amenities. Book your stay at 11 Cadogan Gardens, The Apartments, or The Chelsea Townhouse for an unforgettable experience in Chelsea.
The property reserves the right to pre-authorize credit cards prior to arrival.
For the following rooms, please note that guests will be assigned to rooms based on availability.
- Chelsea Double at The Chelsea Townhouse
- Chelsea Junior Suite at The Chelsea Townhouse
- Chelsea Garden Suite at The Chelsea Townhouse
We would like to inform our guests about the following optional charge: A 5% discretionary service charge will be added to your room bill.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an existing bed.
Children from 3 years old to 17 years old stay for £75 per person per night when using an existing bed.
People no matter the age stay for £75 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The staff were not particularly helpful and made many mistakes in relatuon to accommodation and final bill etc
Pleased for the upgrade of the room.
As I (Kenneth) have mobility issues, It made our stay much more comfortable.
The service and food in the restaurant was excellent.
I could not easily follow your final bill.
I was expecting to receive an itemised bill just for extras, but received instead a revised overall receipt, which was not easy to understand.
Location, great bed and pillows, staff were lovely.
Coffee machine didn’t work, shower would only run either freezing cold or scalding hot, the room was much smaller compared to others we’ve previously had at the Cadogan Gardens.
staff very professional, efficient managing to combine these two assets with courtesy and charm
nothing
Staff were great. Room, particularly the bathroom, was very disappointing for this level and cost.
Great location
First room had a broken lamp on the desk and a spotlight outside the window that illuminated the entire room with the curtains closed - second room - the shower did not work properly (only hand shower attachment worked overhead was non functional) asked the team to look at it whilst I was out - nothing was done - room smelt really bad of plumbing issues with the smell of no 2 in the room - all in all very expensive and very poor facilities
Staff were excellent. Food was very good. Room was nice. Clean and comfortable.
The management wanted to swindle me out of my money by charging for the entire booking days when I needed to leave early due to an emergency although I paid for the most expensive rate because it was towards a refundable stay. Only booking.com sorted it out for me in 15 mins.
Està bé l’edifici
Res
Great location
Lovely clean apartment
No 11 is in a perfect location and it has an excellent Breakfast . The staff are very friendly and helpful .
In my opinion the central areas with carpets need a really good clean and some areas smelt damp plus the first room offerred was old and poor but managed to get moved to a more refurbished room . If feels like it needs a good refurbishment and fresh air and clean .
We did not stay in the hotel but came for a drink with our friend after the concert he was singing in at a nearby church. We wanted somewhere quiet but comfortable on a Friday evening - not an easy challenge in this district - and were delighted to find exactly this. The decor is calm and relaxing. We enjoyed cocktails - margarita and French 75 - and champagne. Snacks of crispy squid, mac'n'cheese croquetas and cured salmon with lime were spot on and ample for three to share. Service was friendly and attentive. I don't know if it gets busy - we were the only guests from soon after 9 pm.
We went to enjoy the afternoon tea and the experience was simply wonderful. The place is beautiful, very relaxing and with a perfect atmosphere to spend a special time. The food was delicious and everything was taken care of in detail.
But what really made the experience even more special was the treatment we received. Ronni, who attended us, was absolutely amazing. He is a great professional: kind, attentive and always aware that we did not miss anything. In addition, he had the detail of speaking to us in Spanish when he knew that we were Spanish, something we were very grateful for and that made us feel even more comfortable.
His kindness, closeness and professionalism totally made the difference. It's nice to meet people who work with so much dedication and affection towards customers.
Without a doubt we would repeat the experience and we recommend this place 100%. And if you are lucky enough to have Ronni attend to you, the experience will be even better!
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