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Facilities
Property facilities
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Offsite parking discounted rates available
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Parking
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Non-smoking rooms
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Swimming pool
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Family rooms
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Lift / Elevator
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Non-smoking throughout
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Shared lounge/TV area
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Security alarm
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Television in common areas
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Free wired internet
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Self parking (surcharge)
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Reception hall
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Japanese garden
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Secured parking
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Beach toys
Review Highlights
Categories
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Property Description
Convenient Location
Located within walking distance of the town centre, Bournemouth International Centre, and the beautiful beaches, the Mayfair hotel offers a prime spot for exploring the vibrant town and its entertainment venues.
Gourmet Dining
Renowned for its quality fine food, the hotel ensures a delightful culinary experience for guests. From exquisite dishes to impeccable service, the dining options at the Mayfair are sure to impress even the most discerning palates.
Leisure Facilities
For those looking to unwind or stay active, guests can access nearby leisure facilities for an additional fee. Whether it's a relaxing spa treatment or a rejuvenating workout, the hotel caters to all preferences.
Ready to experience the perfect blend of convenience, luxury, and relaxation? Book your stay at the Mayfair hotel now.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Parking
Free private parking is possible on site (reservation is not possible).
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Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for £6 per person per night when using an available cot.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
La chica de recepción, que me resolvió muchas dudas con los billetes de bus etc.
Que al llegar tarde pk el vuelo se retraso, me hicieran pagar 20 libras mas.
Que pangando un suplemento me dieron una habitación con dos camas y desastrosa cuando había pedido una cama doble y habitación superior.
Pedí el cambió y la siguiente habitación estaba sucia hasta con una manzana podrida en la mesita de noche.
Todo, estuvo muy bien. La habitación y el trato del personal.
Bed comfy
And location
NO staff on premises after 10 pm!!!!!!
Ask for holding fee take £25.00 out of your bank
Bathroom hairs on floor and unclean
No towels
Television did not work
Curtains hanging down
Cleaners loud in morning and cleaning items left outside guest room and on floor
A welcome letter with so many does and don’ts
Never staying here again
Location
Nothing
No breakfast was included
Great location.
Bad facilities, old building, you can hear other guests like you are sleeping in a tent. Old building not worthy of being a hotel.
This is a continuation of the second part about what I did t like. There are three parts to read TOGETHER. THE TWO BELOW AND THIS THIRD AND FINAL ONE.
My friend booked me in to the hotel and was also not told about the deposit before my arrival, so obviously it is an ongoing set up procedure to routinely not tell people before hand about the request for a deposit on arrival. I also emailed booking.com and have had no reply. Not only am I still waiting for my refund after 18 days I am now wanting compensation and a free night's accommodation to compensate. Minimum.
First of all I paid the full amount on booking.com. I have used booking.com a lot. So it was unusual to be asked to pay online BEFORE arriving. I decided to go ahead as I trusted booking.com so far. I paid £37 for room only. When I arrived shortly before 10pm, I expected to go straight up to my room. I was then told I needed to pay extra. Another £25 on top as a deposit for the room??? I was shocked by this as there was no mention on any prior admin via booking.com or from the hotel. Because it was not possible to arrange this at the time they refused me from staying in the room I had paid for. As a single woman traveller at that time of night in a dangerous town, that was completely and totally unacceptable. They insisted on refunding the money onto my card but it did not go straight on to it so I had no way of finding another room that night. I decided to call booking.com and tried talking to several people who were either in foreign countries and got cut off or some were difficult to understand because of the language. Eventually got through to someone who seemed to understand but did absolutely nothing about it and offered no help or solution whatsoever. I was up until 1am trying to resolve the issue and asked for a coffee which I was given. At no time did the hotel change their mind or offer me the room back. Eventually the staff all disappeared starting with the manager and I was left with a guy who had told me he had virtually only just started working there. He was left with the awkward responsibility and again did nothing. I was then told the reception was finally closing and I had to go. During this time people from upstairs were coming down and going upstairs with complaints about noise and disputes with other guests. So at gone one in the morning a single woman was put out with no money in a dangerous town. The money has still not shown up in my account 18 days ago.
By chance a friend of mine was booking me in some
Location
None
Good room helpfull staff good location
No breakfast Avalable
Staff friendly room was big
No air con room dated
The room was spacious and the bed was very comfortable. The staff were friendly and welcoming. Good location.
The windows were not very clean.
I’m not a keyboard warrior but on this rare occasion I feel compelled to leave a review to let others know.
On arrival the room simply hadn’t been cleaned, black hairs all over the bedding, stains on mirrors and in bathroom, disposed of soiling sun bathroom bin, dirty carpets and I could go on but you get the picture, the room had not been cleaned.
Complained to the receptionist guy and requested a refund as it was so bad we did t want to stay there, this was refused so I asked to speak to the manager ( to be told they weren’t there), so requested a call to them to discuss the refund to be told by the receptionist here’s their number you’ll have to call her as I’ve spoken to her! I called and the manager cut the call off so I couldn’t speak to her.
Given no option of a refund we then were told we had to provide a card to have £50 pre authorised in case of damages, despite having lost trust given the treatment so far I reluctantly handed the card over with the assurance no money would be taken. 5mins later I checked my account to find £50 had been deducted, again I requested this back and the Indian chap at reception said no despite the fact it was incorrectly taken!! I had to wait until check out to get the money back.
To summarise……..AVOID THIS PLACE AT ALL COSTS, ITS DIRTY (NOT JUST OUR ROOM BUT OTHER GUESTS HAD THE SAME ISSUE WITH ONE LADY SAYING HER ROOM WAS DIRTY WITH USED PIZZA BOXES ALL OVER THE
PLACE), THE STAFF ARE UNPROFESSIONAL AND THE MANAGERESS IS COMPLETELY INVISIBLE, WE WERE THERE FROM TUES - FRI AND NEVER SAW HER ONCE. THE CULTURE AND HOTEL PROJECTS SEEDY BACKSTREET IM AFRAID.
Location and price
The staff were amazing and helpful. Everything was as I expected.
The only issue was it needed a power-shower as the pressure was so low. Apart from noisy guests which is not the hotels fault.
I just like the location nothing better than this and bath tub nearly broken in the bath sink water tap is not working properly on the doors tea stains everywhere just rediclous hotel I have ever been to.
Staff wasn't helpful we needed iron our clothes were creesy I asked at reception she told me she is Looking for iron then we went to the beach came back and she wasn't there she told me we are here till 10:pm we came back 9:20 she already left so we had to wear creesy clothes not happy at all.
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