Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Terrace
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Car hire
Solarium
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and well-maintained property
Cons:
Weak water pressure
Internet connectivity issues

Categories

Cleanliness
9.34
Overall sentiment is positive regarding cleanliness, with multiple mentions of the property being very clean.
Service
9.81
The service was consistently praised across reviews, highlighting the kindness and helpfulness of the staff.
Location
9.35
Location is praised for its proximity to transportation and calmness of the surroundings.
Room Quality
8.8
Room quality was generally good, with spaciousness noted, but some complaints about stairs were mentioned.
Amenities
8.33
Basic amenities received some critique, particularly regarding internet accessibility.
Value for Money
9.29
Most guests felt they received good value for their stay based on their experiences.
Food and Beverage
8.84
The breakfast was well-received overall, although there were some comments about the sweetness of options.
Overall Experience
9.81
The overall experience is highlighted positively with multiple mentions of guests planning to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 17:36

Property Description

Historic Charm and Tranquility
Experience a stay like no other at The Secret Garden Relais, nestled in an 18th-century building surrounded by citrus groves and magnolia trees. The tranquil setting offers a unique escape from the bustling city life.

Convenient Location and Connectivity
Situated just a stone's throw away from Sorrento's center, our hotel provides easy access to local attractions and is a mere 100 meters from the train station. Explore the nearby towns effortlessly and soak in the beauty of the region.

Elegance and Comfort
Indulge in the pastel-colored ambiance and elegant furnishings of our property. Relax in bright and spacious guest rooms adorned with antique ceramic bathrooms, ensuring a comfortable and luxurious stay.

Book your serene getaway at The Secret Garden Relais now and elevate your travel experience.

Important information:

Please note that check-in after 20:00 comes at an extra cost of EUR 20. All requests for late arrival are subject to confirmation by the property.

Please specify your means of transportation and your mobile phone number if possible.

A car park, 820 feet from the B&B, is available on request.

Please note that the property is set on the 2th floor of an historic building with no elevator. The property is accessed via 55 steps.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: NAP

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    People no matter the age stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 282 reviews
Cleanliness: 9.34
Service: 9.81
Location: 9.35
Room Quality: 8.8
Amenities: 8.33
Value for Money: 9.29
Food and Beverage: 8.84
Overall Experience: 9.81
B
Brito Brito • couple • cl
10
Pros:

Muy cerca del metro, el personal que atendía muy amable, estaba muy limpio y el desayuno muy agradable, nos dieron hasta mermelada casera

2026-02-12 • via Nuitee
W
Walter Daniel • couple • ar
5
No es una opción a ese precio.
Pros:

Un hotel en una ubicación poco conveniente para quien viaja en auto. El vehículo queda en parking público de calle a más de 250 metros. El acceso es dificultoso y se debe transitar con valijas por 250 metros. Está en un segundo piso por escaleras con una entrada común muy deteriorada. No es una opción.

Cons:

Ubicación, escaleras, dificil acceso, edificio antiguo y deteriorado. Precio muy alto para lo que ofrece

2026-01-30 • via Nuitee
J
Juan • couple • es
10
Lugar con encanto y mucha tranquilidad
Pros:

Nos gustó mucho el encanto y tranquilidad del edificio, la amabilidad de Gennaro y su compañera y el ambiente familiar y cercano con el que te acogen. La habitación tenía encanto y estaba muy limpia.

2026-01-30 • via Nuitee
M
Markus • couple • de
10
2026-01-25 • via Nuitee
Y
YU • extended_group • cn
10
Recommend this hotel! Location is good, just 5mins by walk frome piano station. There’s a big garden at the front door.
2026-01-19 • via Nuitee
B
Brittany • extended_group • us
10
2026-01-19 • via Nuitee
S
sooyeon • family_with_children • kr
10
Pros:

편안하고 예쁜 집이예요 프라이빗 한 느낌이 들고, 옥상이나 테라스도 쓸 수 있습니다 방도 넓고 깨끗해요 엄마가 마음에 들어하셨어요

Cons:

아침식사가 맛있고 배부른 편은 아닙니다 그리고 저는 와이파이 연결이 안됐어요ㅠ 직원분 휴대폰은 연결되던데 저랑 엄마꺼는 안되더라고요..

2026-01-19 • via Nuitee
Y
Yuanyuan • extended_group • nl
10
Pros:

Everything!

Cons:

No

2026-01-19 • via Nuitee
A
Alexandra • couple • au
10
2026-01-19 • via Nuitee
M
Marleen • couple • be
8
wij hebben een fantastische vakantie gehad
Pros:

De gastheer was zeer vriendelijk en altijd bereidt om op onze vragen een antwoord te geven..
Ontbijt werd aan tafel gebracht en was zeer verzorgd, ook het buitenterras was zeer aangenaam om te ontbijten.
De ligging is in één van de vele kleine straatjes en op een kwartiertje lopen ben je in het centrum van Piano di Sorrento, wat zeer aangenaam was met tal van goede restaurantjes en bars.

Cons:

spijtig dat de accommodatie geen zwembad had en de ligging van de kamers zijn op de 2 bovenste verdiepingen van het pand, er is geen lift zodat je een 50-tal trappen op moet om de kamers te bereiken. Sanitair in de badkamer is ook aan vernieuwing toe zou ook al eens vernieuwd mogen worden.

2026-01-19 • via Nuitee
C
Charles • extended_group • au
8
2026-01-19 • via Nuitee
M
Mary • extended_group • us
9
Pros:

The property was very nice and clean. The room was spacious and it was nice they made up the room each day. The daily spread of breakfast and access to the terrace was a highlight.

Cons:

It is a bit of a distance from the center of town, but luckily there is the local train that runs that way fairly frequently.

2026-01-19 • via Nuitee
S
Sammut • couple • mt
10
Pros:

The warm welcome from the host. The beautiful garden and the building. The room was very clean and comfortable. The host's recommendations were very good; the breakfast was tasty. This was a really positive experience.

2026-01-19 • via Nuitee
L
Lucía • couple • es
9
2026-01-10 • via Nuitee
N
Nicolas • couple • es
7
2026-01-10 • via Nuitee
E
Emanuel • family_with_children • us
8
Nice Owners.
Pros:

Location

Cons:

Older place. Not up to date or modern

2026-01-06 • via Nuitee
A
Antonino • couple • it
8
Pros:

Il contesto della posizione della camera

Cons:

Alcuni prodotti confezionati per colazione
Parcheggio e conseguente distanza per lo spostamento dei bagagli

2025-12-31 • via Nuitee
A
Andrea • extended_group • it
8
Buon soggiorno struttura vicina alla stazione di Piano (500 metri)
Pros:

Struttura pulita
Buona colazione
Si tratta di un b&b

Cons:

Mancanza del garage ( ce n’è uno a pagamento a 250 metri)
Non raggiungibile in auto

2025-12-08 • via Nuitee
E
emilio • couple • it
10
Pros:

Tutto buono

2025-11-22 • via Nuitee
F
Felix • extended_group • it
6
2025-11-20 • via Nuitee