Candlewood Suites Lake Jackson Clute by IHG

Location

Room was so clean and nice. Staff was friendly, competent and aware. I traveled alone and I felt so safe there.

I stayed here for three days and want to call out three staff members who genuinely made my stay better: Nathan, Laura, and Christina.

Nathan came across as the calm, no-nonsense professional who clearly knows how to run the place. Very direct, very efficient, and exactly the person you want when you have a question or need something handled correctly the first time. He struck me as a manager type—serious in the best way—and I always felt like things were under control when he was around.

Laura was simply sweet and kind every time I interacted with her. No attitude, no rush—just genuinely pleasant and helpful. Sometimes that alone makes a hotel feel welcoming, and she nailed that.

And then there’s Christina. Her smile could honestly turn around a rough travel day. Every interaction with her felt upbeat and positive, like you were being helped by someone who actually enjoys what they do. Seeing her at the desk was a little daily boost—sounds small, but it matters.

Hotels are buildings. People make the experience. These three absolutely did. Because of them, I’d stay here again without hesitation.

We booked a suite with a king bed, and we were very happy with the comfort of the bed, the size of the suite, the blackout curtains, the air temperature, the amenities provided in the kitchen and the comfort of the furniture.

Clean Friendly Staff

I have to say that when i first came i felt like royalty i was acknoledged as i walked in the door and quick check in Annette let me know all about hotel and said if i need anything just let me know then she called my room and asked if all was as expected and i had to say it was way more than expected love this place and recommend it to all i was even acknoledged as a IHG member

Great staff and rooms .!

Great hotel and staff

Great property and wonderful staff. Annette at the front desk is amazing!! Thank you so much.

DO NOT STAY HERE! This place charged me a 500$ smoking fee and I DID NOT SMOKE! They didn't tell me when I checked out either! I found out a few days later when checking my bank statement. I tried to call and figure out the charge, dispute it, went up the chain and got nowhere! DO NOT STAY HERE!

We had a great stay, very friendly staff, clean room bed was a little soft but we slept good, they put us on 3rd floor she said it would be more quiet and it was, we loved it, its hard to find good hotels now days for a decent price

Good customer service. Clean room with available luggage carts.

First time vivising this establishment. I will definately use this hotel again.