DoubleTree by Hilton Hotel New York City - Chelsea

Hotels
•
Doubletree by Hilton
7.3 (5431 reviews)
128 West 29th Street , New York , us
+12125640994

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
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Review Highlights

Pros:
Friendly staff
Great location
Cons:
Small rooms
Needs renovation

Categories

Cleanliness
6.88
While the hotel was generally clean, there were issues with maintenance and updating that impacted the overall perception.
Service
8.35
The staff, particularly Romaine, were frequently noted as friendly and helpful.
Location
8.89
Numerous reviews highlighted the excellent location, close to major attractions and transport.
Room Quality
6.34
Rooms were reported as small and old, with some issues related to comfort.
Amenities
6.87
Limited amenities noted, with some guests suggesting a need for improvement in common areas.
Value for Money
6.83
Guests felt that the price was high considering the condition of the hotel and amenities.
Food and Beverage
6.88
Breakfast area and food services were critiqued for lacking a hotel-like atmosphere.
Overall Experience
7.35
The overall stay was positive, despite some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:45

Property Description

Convenient Location
Situated just steps away from Madison Square Garden and close to the 28th Street subway station, DoubleTree by Hilton Hotel New York City - Chelsea offers easy access to popular attractions in Manhattan.

Modern Amenities
Experience comfort and convenience in every room with a flat-screen TV, work desk, and complimentary toiletries. Stay connected with free WiFi and enjoy a workout at the fitness center or catch up on work at the business center.

Dining and Relaxation
Indulge in American cuisine at Chelton's Bar and Grille, open for breakfast, lunch, and dinner. Unwind with a cocktail at the lounge or opt for in-room dining. After a day of exploring the city, retreat to your cozy room for a relaxing evening.

Book your stay at DoubleTree by Hilton Hotel New York City - Chelsea for a memorable experience in the heart of the city.

Important information:

Guests must be 21 years or older to check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 50 per day.

Location

Guest Reviews

7.3
Based on 5431 reviews
Cleanliness: 6.88
Service: 8.35
Location: 8.89
Room Quality: 6.34
Amenities: 6.87
Value for Money: 6.83
Food and Beverage: 6.88
Overall Experience: 7.35
S
Steve • couple • us
7
Pros:

Friendliness of front desk staff

Cons:

Elevator wait times and small bathroom.

2026-07-04 • via Nuitee
C
Christine • couple • us
9
2026-07-04 • via Nuitee
L
liufen • couple • us
7
2026-07-04 • via Nuitee
A
Aarti • family_with_children • pr
4
Pros:

Room was very congested with 2 queen beds in it . Hardly can move around . Although staff wa sokay and non bothered .. they gave us early check in by 1 hr which is fine

Cons:

Only key problem is their newly introduced concierge service per them for airport drop . We paid money in advance .. and down on time . Driver was very aggressive in asking TIP money before even trip started .. it was really awkward throughout that journey back . Then he drop us to different floor where we all had to shift us to departure gate , I will separate to hotel on this too

2026-07-04 • via Nuitee
K
Kate • family_with_children • ae
10
2026-07-04 • via Nuitee
E
Elena • family_with_children • it
7
Giudizio positivo ma la struttura non è’ bellissima
Pros:

Posizione

Cons:

Reception e locale colazione brutti

2026-07-03 • via Nuitee
D
David • couple • gb
7
Hotel in excellent location but some small changes would have made a big difference. Hotel clean and staff friendly
Pros:

The location was fantastic. The room was compact and a little tired but very clean

Cons:

The AC in the room was very noisy which did hinder sleeping. Giving temps outside weee reaching 100deg it was not possible to leave AC off. Also we had dinner in the hotel one evening and felt it was not right that staff who were working and who were on their break were sitting eating their carry out meals at the same dining area. I know staff are more than entitled to a their break and a proper place to eat but did feel it was a little strange staff and guests sitting eating at the same place when the guests are paying handsomely for their dinner.

2026-07-03 • via Nuitee
T
Tyhesha • couple • us
1
2026-07-03 • via Nuitee
P
Patrick • solo_traveller • us
6
2026-07-02 • via Nuitee
L
Lopez • extended_group • us
5
Pros:

Warm complimentary cookies and water bottles during check in

Cons:

Mini refrigerator was missing in the room- there was an empty space inside the cabinet where it was supposed to be. Hair found in the bathroom sink. Conditioner bottle was empty. I asked someone at the front desk to have it replaced along with the shower gel bottle when we left for the day and when we came back to the room, they weren’t replaced.

2026-07-02 • via Nuitee
M
Mark • couple • gb
6
2026-07-02 • via Nuitee
Y
Yokoyama • couple • us
5
2026-07-01 • via Nuitee
D
Dontonio • couple • us
9
2026-07-01 • via Nuitee
K
Krystena • couple • us
10
2026-07-01 • via Nuitee
Y
Yi Hsing • couple • us
9
2026-07-01 • via Nuitee
J
Joseph • couple • us
7
Convenient but expensive.
Pros:

Close to MSG and event we were there for.

Cons:

Tight, limited space in room and lobby. Very expensive for what we got. Also the elevator was slow and one of two not working.

2026-07-01 • via Nuitee
V
Victor • couple • us
10
2026-07-01 • via Nuitee
S
Sehrish • solo_traveller • us
10
2026-06-30 • via Nuitee
S
siu chu elsa • solo_traveller • hk
7
Pros:

location is good, and place is clean and comfortable.

Cons:

I was charged for bottled water which I had never consumed and ordered. The amount is small, but it is about creditability in general.

2026-06-30 • via Nuitee
S
Stephen • extended_group • gb
8
2026-06-29 • via Nuitee