DoubleTree by Hilton Hotel New York City - Chelsea

Hotels
•
Doubletree by Hilton
7.3 (4953 reviews)
128 West 29th Street , New York , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Small rooms
Needs renovation

Categories

Cleanliness
6.88
While the hotel was generally clean, there were issues with maintenance and updating that impacted the overall perception.
Service
8.35
The staff, particularly Romaine, were frequently noted as friendly and helpful.
Location
8.89
Numerous reviews highlighted the excellent location, close to major attractions and transport.
Room Quality
6.34
Rooms were reported as small and old, with some issues related to comfort.
Amenities
6.87
Limited amenities noted, with some guests suggesting a need for improvement in common areas.
Value for Money
6.83
Guests felt that the price was high considering the condition of the hotel and amenities.
Food and Beverage
6.88
Breakfast area and food services were critiqued for lacking a hotel-like atmosphere.
Overall Experience
7.35
The overall stay was positive, despite some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:45

Property Description

Convenient Location
Situated just steps away from Madison Square Garden and close to the 28th Street subway station, DoubleTree by Hilton Hotel New York City - Chelsea offers easy access to popular attractions in Manhattan.

Modern Amenities
Experience comfort and convenience in every room with a flat-screen TV, work desk, and complimentary toiletries. Stay connected with free WiFi and enjoy a workout at the fitness center or catch up on work at the business center.

Dining and Relaxation
Indulge in American cuisine at Chelton's Bar and Grille, open for breakfast, lunch, and dinner. Unwind with a cocktail at the lounge or opt for in-room dining. After a day of exploring the city, retreat to your cozy room for a relaxing evening.

Book your stay at DoubleTree by Hilton Hotel New York City - Chelsea for a memorable experience in the heart of the city.

Important information:

Guests must be 21 years or older to check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 50 per day.

Location

Guest Reviews

7.3
Based on 4953 reviews
Cleanliness: 6.88
Service: 8.35
Location: 8.89
Room Quality: 6.34
Amenities: 6.87
Value for Money: 6.83
Food and Beverage: 6.88
Overall Experience: 7.35
O
Oksana • extended_group • us
1
2026-04-04 • via Nuitee
H
Heatherdawn • couple • us
6
2026-04-04 • via Nuitee
M
Michele • couple • in
10
2026-04-03 • via Nuitee
K
Karen • couple • us
10
2026-04-03 • via Nuitee
M
Marlon • couple • co
9
Buen hotel !
Pros:

La calidad del personal, la ubicación y comodidad de camas y baño

Cons:

Los ascensores

2026-04-02 • via Nuitee
T
Teresa • couple • pt
8
2026-04-02 • via Nuitee
M
Michele • couple • us
8
There’s a beautiful view up there in the Penthouse!
Pros:

Nice location, easy check-in, the staff were welcoming and efficient

Cons:

That food we ordered from the room menu wasn’t very tasty.

2026-04-02 • via Nuitee
A
Anna • family_with_children • us
8
2026-04-02 • via Nuitee
E
Elizabeth • family_with_children • us
10
Great place to stay.
Pros:

Great place and clean comfy beds.

Cons:

The elevator took too long.

2026-04-02 • via Nuitee
E
Elcy • family_with_children • co
9
Amable y placentera
Pros:

Agradable la estancia

Cons:

No tengo comentarios

2026-04-02 • via Nuitee
B
BRIJESH • solo_traveller • zm
10
Pros:

Every bit of my stay

2026-04-02 • via Nuitee
T
Toro Duque • couple • co
10
Pros:

El servicio y la atención fueron excelentes. Las instalaciones hermosas, cómodas y equipadas con lo necesario para una gran estadía.

2026-04-02 • via Nuitee
I
Irene Zahara • solo_traveller • es
10
Pros:

La ubicación, personal muy atento.

Cons:

Los ascensores se colapsan, son 2 para mas de 25 plantas y en ocasiones aunque querías bajar te hace subir y perder mucho tiempo.
Las vistas de la ventana son a otro edificio pegado, además que había solicitado planta alta y me pusieron en la 6.

2026-04-02 • via Nuitee
F
Farley • extended_group • gb
8
2026-04-02 • via Nuitee
N
NOÉMI • extended_group • ro
9
First New York
Pros:

Tisztaság, kedvesség, jó elhelyezkedés

Cons:

A 25.emelet, kissé szűk a szoba

2026-04-01 • via Nuitee
M
MIGUEL • extended_group • pr
2
Pros:

Location.

Cons:

Lack of space, need to be renew.

2026-04-01 • via Nuitee
A
Anke • extended_group • de
8
2026-04-01 • via Nuitee
C
Cross • couple • us
9
2026-04-01 • via Nuitee
J
Jhon Steven • solo_traveller • us
9
Pros:

Limpio ,Buena ubicación , limpian las habitaciones todos los días

Cons:

Todo estuvo bien y el personal era amable … al comienzo por alguna razón querían hacerme un cargo doble por mi reserva pero todo fue resuelto rápido.. volvería sin duda

2026-04-01 • via Nuitee
Y
Ying Ying • couple • us
3
Very expensive for this quality. Elevators very old, wall paper peeling off. And this is a HILTON!
Pros:

Bed was soft

Cons:

I stayed March 24-28 (4 nights) This is a very old building with little signs of efforts / upgrade/ repairs. You can definitely get better hotels at the same price. You can see wall peels at many places.

2026-04-01 • via Nuitee