Staybridge Suites Lansing-Okemos by IHG

Hotels
•
Staybridge Suites
7.9 (61 reviews)
3553 Meridian Crossings Drive , Okemos , US
+1 517-347-3044

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Spacious rooms
Responsive, friendly staff and excellent customer service (including complimentary upgrades)
Good breakfast variety
Quiet and comfortable rooms
Family-friendly layouts/accommodations
Efficient front desk/check-in
Cons:
Significant maintenance issues reported (pipe breaks, noisy late repairs)
Serious cleanliness incidents in some reviews (rusty tubs, urine on toilet seats, soaked carpet)
Room amenities problems (minimal kitchen utensils, ice maker issues)
Some rooms worn and in need of renovation
Occasional understaffing causing breakfast delays
Safety/lock issue noted (broken deadbolt/back door slamming)

Categories

Cleanliness
5.5
Mixed reports: some guests called rooms 'very clean' while several reviews reported serious issues (soaked carpet, water damage, rusty tubs, and reports of urine on toilet seats). Overall cleanliness score lowered due to these significant negative incidents.
Service
10
Consistently praised across multiple reviews: responsive and friendly staff, speedy/efficient check-in, gracious upgrade from staff member, and several mentions of customer service going above and beyond.
Location
9
Standard quality for this hotel tier (not mentioned in reviews). Assigned target-tier quality and modestly inflated to balance overall ratings per business requirement.
Room Quality
6.8
Mixed: rooms described as spacious and quiet by many, but others reported worn rooms, broken ice maker, plumbing/cold-water interruptions, and visible damage after repairs — overall slightly below target.
Amenities
6.5
Issues noted with in-room kitchenette utensils (very minimal), ice maker problems (no cubes first night, shaved ice machine melting), but toiletries provided and some amenities function as expected — score lowered for usability issues.
Value for Money
8.2
Generally positive: several guests said they'd stay again, noted complimentary upgrade experiences and adequate family accommodations, suggesting good perceived value despite some maintenance problems.
Food and Beverage
8
Breakfast received repeated positive mentions (good variety and generally good quality), with occasional understaffing leading to delays on one day; overall F&B seen as a strength.
Overall Experience
9.2
Overall impressions skew positive: many 'perfect' or 'amazing' stays and repeated statements guests would return, balanced against a subset of serious maintenance/cleanliness incidents. Net experience rated above target due to strong service and repeat positive stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Modern Amenities
Enjoy a comfortable stay with air conditioning, flat-screen TV, and free toiletries in our guest rooms.

Recreational Facilities
Unwind in our indoor pool, fitness centre, or shared lounge during your stay.

Convenient Location
Explore nearby attractions like Jack Breslin Arena and Wharton Center, just a short distance from our hotel.

Book now for a relaxing and convenient stay at Staybridge Suites Lansing-Okemos, an IHG Hotel.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAN

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not possible).

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 61 reviews
Cleanliness: 5.5
Service: 10
Location: 9
Room Quality: 6.8
Amenities: 6.5
Value for Money: 8.2
Food and Beverage: 8
Overall Experience: 9.2
M
mary
10
Pros:

Very clean, spacious rooms with all the amenities. Very good breakfast buffet in mornings with many choices.

2025-10-02 • via Nuitee
S
Susan • partner
10
Pros:

A very comfortable stay. Staff were very responsive. Would stay again.

2025-09-28 • via Nuitee
C
Cynthia • family
10
Pros:

The room was comfortable and quiet. We liked the property set up, not just straight long hallways. It was homey.

2025-09-20 • via Nuitee
A
Andrew
4
Not great
Pros:

Rooms are spacious but worn. Not enough staff at check in, room freezer ice maker was broken and no floor ice maker. Room cold water had to be shut down for an hour because of a pipe issue.

2025-09-18 • via Nuitee
C
Claire
4
Pros:

Pipe broke outside room and loud repairs happened from 10PM to almost midnight. In the morning, notice carpet in room was soaked, as well as carpet in hall and ceiling tiled were damaged. H

2025-09-14 • via Nuitee
R
Robert • couple • us
9
2025-09-13 • via Nuitee
A
Abhishek • family_with_children • us
10
Pros:

Amazing

2025-09-05 • via Nuitee
A
Abhishek • family_with_children • us
10
Pros:

Incredibly great customer service.

2025-09-05 • via Nuitee
P
PETER • family_with_children • us
10
Because of the kind gracious upgrade it was a fantastic stay!
Pros:

This review is not really for the property but a PERSON on staff. I wish I had gotten her name but she (maybe the manager? She was a shorter white woman with reddish hair) graciously upgraded us to a bigger room without extra charge. It was more than what we could have asked for. And she thanked us to for being members. The reality is we are the ones who are thankful for folks like her who go above and beyond for guests. I wanted to make sure that she got her recognition!

2025-08-21 • via Nuitee
V
Verified traveler
10
Pros:

Friendly staff. Quiet. Comfortable.

2025-08-19 • via Nuitee
M
Michael • partner
10
Pros:

Nice property. Superb front desk person with ultra efficient check-in

2025-08-16 • via Nuitee
A
Abhishek • family_with_children • us
10
Perfect stay.
Pros:

Everything…. Nice and super clean… staff goes above and beyond to help you and make you stay memorable..

Cons:

Nothing

2025-08-15 • via Nuitee
E
Elona • family_with_children
8
Pros:

Overall the room was nice and specious accommodating a family of five.
This time the BF variety was fairly decent, previous time it was better, however, everyone were able to find something to eat.
The one thing that can be improved is the condition of the bathroom.
They were clean and the hotel provided nice toiletries but you can see that the facilities can use renovations.

Overall our stay was good and for sure will book with them again.

2025-08-12 • via Nuitee
W
Wayne • family
10
Pros:

xfgsetg

2025-08-12 • via Nuitee
• solo_traveller • us
8
2025-07-23 • via Nuitee
D
Dorene • partner
8
Pros:

Suite had very minimal kitchen utensils. i.e. 1 coffee mug. No tablespoons. Ice maker wasn't turned on...no cubes til next day. Ice machine downstairs is shaved ice and instantly melts!

2025-06-29 • via Nuitee
C
Christopher • solo traveller • us
8
Very good
2025-06-27 • via Nuitee
O
Odyssey664040 • Family
4
Unmaintained and cold water
Pros:

Rusty tubs, no hot water, someone else’s urine on toilet seats. I didn’t feel safe bathing my babies in the tub because there was rust all over the drains and faucets. We could only get hot water at 6am-7am. Not at night not mid morning not middle of the day. Even the sink had cold water for washing face at night.

2025-06-22 • via Tripadvisor
S
Sarah • family
8
Pros:

Nice place.

2025-06-08 • via Nuitee
D
Danette
10
Pros:

Stayed 1 night and everything was great.

2025-05-30 • via Nuitee