Hilton Garden Inn Hanover Arundel Mills, MD

Hotels
•
Hilton Garden Inn
8.4 (443 reviews)
7491 New Ridge Road , Hanover , us
+1 410-694-9450

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Clean Facilities
Friendly Staff
Good location
Cons:
Poor Quality Breakfast
High Value for Money
Uncomfortable Beds

Categories

Cleanliness
8.45
Multiple reviews noted the cleanliness of rooms, but mentioned issues with damp carpets.
Service
9.25
Guests praised the staff as nice and helpful consistently throughout the reviews.
Location
8.75
The location was appreciated, with some mentioning it was slightly far but acceptable.
Room Quality
8.25
Rooms were generally good but noted issues with bed comfort.
Amenities
8.75
Many amenities were appreciated, including the indoor pool and gym.
Value for Money
7.75
Complaints about additional charges for food and overall perceived value.
Food and Beverage
7.25
Breakfast quality received several negative comments; improvements needed.
Overall Experience
8.75
Overall experience was good with some dissatisfaction regarding certain aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:33

Property Description

Convenient Location

Located near major cities and attractions, Hilton Garden Inn Hanover Arundel Mills, MD offers easy access to a variety of destinations including Baltimore, Annapolis, and Washington, DC.

Modern Amenities

With 250 rooms equipped with HD LCD televisions, MP3 alarm clocks, complimentary WiFi, and a 24-hour business center, guests can stay connected and productive throughout their stay.

Relaxation and Dining Options

Guests can unwind at the fitness center, heated indoor pool, or jet spa, and enjoy delicious meals at the on-site Grill or grab snacks at "The Pantry." The complimentary shuttle service to nearby locations adds extra convenience to your stay.

Experience comfort and convenience at Hilton Garden Inn Hanover Arundel Mills, MD - book your stay now!

Important information:

No pets allowed, only service animals are welcomed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BWI

Location

Guest Reviews

8.4
Based on 443 reviews
Cleanliness: 8.45
Service: 9.25
Location: 8.75
Room Quality: 8.25
Amenities: 8.75
Value for Money: 7.75
Food and Beverage: 7.25
Overall Experience: 8.75
Y
Yolanda • couple • us
1
Cons:

Dear Customer Service Team,

I am writing to formally file a complaint and request a full refund of $204.06 due to a complete failure to deliver the service I purchased.

I booked a reservation at the Hilton through your portal. Your website states that funds are not deducted until check-in, but the money was taken from my account prior to my arrival. Furthermore, when I arrived to check in, the hotel had no record of my reservation.

I spent nearly two hours trying to resolve this, including 45 minutes on the phone with one of your representatives who assured me the confirmation would be sent. It never was. As a result of this error, I was forced to pay the hotel directly an additional $287, plus a $100 holding fee, to secure a room.

This situation caused significant distress and inconvenience, particularly for my husband, who is diabetic and was already exhausted from driving. The lack of assistance from your team under these circumstances was entirely unacceptable.

Given that the service was never provided, I expect a prompt refund of the $204.06. I look forward to your immediate response and confirmation of the reimbursement.

Sincerely,

Yolanda White

2026-08-03 • via Nuitee
A
Adam • extended_group • us
8
Cons:

Had to pay for parking in addition to the room

2026-07-21 • via Nuitee
L
Loria • solo_traveller • us
9
2026-07-17 • via Nuitee
M
Marvin • couple • us
10
2026-07-17 • via Nuitee
F
Francisco • family_with_children • us
10
Pros:

Limpieza piscina y recibimiento amable y cordial

Cons:

Nada

2026-07-15 • via Nuitee
S
Sarah • solo_traveller • us
10
Loved our stay here!
Pros:

I love the easy check in and check out, the texts from customer service, the electronic key, and the clean and comfy room.

Cons:

N/A

2026-07-14 • via Nuitee
J
James • solo_traveller • us
10
Pros:

Friendly staff. Located by casino and so many stores and restaurants

Cons:

Wished they would list taxes and full price in costing

2026-07-13 • via Nuitee
A
Ayodele • solo_traveller • us
10
Pros:

The hotel is clean and good.

Cons:

No breakfast.

2026-07-07 • via Nuitee
A
Ayodele • solo_traveller • us
10
Pros:

The staff are exceptional friendly and respectful. They are ready to assist and explain things in details. I think the present price tag should come with free breakfast.

Cons:

No free breakfast. Is not too good.

2026-07-07 • via Nuitee
D
Darrell • solo_traveller • us
9
2026-07-06 • via Nuitee
J
Jessica • couple • us
10
2026-07-05 • via Nuitee
B
Bradley • solo_traveller • us
2
Pros:

Pay for free breakfast also pay for parking.
No value here.

Cons:

Poor breakfast
Parking

2026-07-04 • via Nuitee
A
Ann • solo_traveller • us
6
Not worth it.
Pros:

Clean room

Cons:

I reserved the room through Booking.com which included breakfast. The clerk who checked me in denied that my reservation included breakfast so I had to go out to get something. The in-room coffee was undrinkable, terrible plastic taste. I won't rent this hotel next time I'm at BWI.

2026-07-03 • via Nuitee
J
Jason • solo_traveller • us
8
2026-07-01 • via Nuitee
D
Dean • couple • us
10
Awesome
Pros:

Ok

Cons:

It was great

2026-06-27 • via Nuitee
T
Thalia • solo_traveller • us
9
2026-06-19 • via Nuitee
T
Ted • solo_traveller • us
10
Pros:

The comfort

Cons:

The hot tub is gone

2026-06-17 • via Nuitee
J
Julius • couple • us
10
2026-06-07 • via Nuitee
G
Gerardo • solo_traveller • us
10
2026-06-05 • via Nuitee
I
Ibrahim • solo_traveller • us
9
Pros:

Good service 👍

2026-06-04 • via Nuitee