Holiday Inn Express San Jose Costa Rica Airport by IHG

Hotels
•
Holiday Inn Express
8.6 (2710 reviews)
1 Kilometer East Of Juan Santamaria Airport , Alajuela City , cr

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Free
Children allowed

Facilities

Meeting rooms
Fitness facilities
Express check-out
Electric car charging station
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Close to airport
Good breakfast
Comfortable beds
Cons:
Missing fridge and microwave
Noisy air conditioning
High price for amenities

Categories

Cleanliness
8.33
Most reviews indicate the rooms were clean, though some concerns about noise and minor issues are noted.
Service
9.11
Positive remarks about the staff's friendliness and helpfulness, especially noted in birthday surprise and breakfast service.
Location
9.15
Many reviews appreciate the proximity to the airport and shuttle service, making it ideal for transit travelers.
Room Quality
8.1
General satisfaction with room comfort and cleanliness, though several reviews noted missing amenities like a fridge.
Amenities
8.63
Amenities such as the shuttle service and pool received positive mentions, but some concerns about additional costs.
Value for Money
8.09
Some mentions of the hotel being a bit expensive for what is offered, which slightly affects the perceived value.
Food and Beverage
8.65
Breakfast was frequently praised, though some feel it could be improved in terms of cost or options.
Overall Experience
8.71
Overall, a satisfying experience for many, with particular praise for convenience and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:07

Property Description

Experience comfort and convenience at the Holiday Inn Express San Jose Airport, your perfect getaway just 1.5 km from the airport.

24-Hour Shuttle Service
Take the stress out of travel with our complimentary 24-hour airport shuttle, ensuring you arrive at your destination with ease.

Relax and Recharge
Unwind in our inviting outdoor pool or maintain your fitness routine in our well-equipped gym, designed with your leisure in mind.

Delicious Complimentary Breakfast
Start your day right with our hearty breakfast buffet featuring eggs, bacon, cereals, and delectable cinnamon rolls – perfect for on-the-go convenience.

Book your stay at the Holiday Inn Express San Jose Airport today for an unforgettable travel experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.6
Based on 2710 reviews
Cleanliness: 8.33
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.63
Value for Money: 8.09
Food and Beverage: 8.65
Overall Experience: 8.71
M
Mariana • extended_group • pe
9
Bien
Pros:

Señor que atendía en el desayuno fue súper amable, nos dio buenas recomendaciones.

2026-05-23 • via Nuitee
L
Lena • solo_traveller • fr
10
2026-05-22 • via Nuitee
S
Susan • couple • us
10
Wonderful stay every time. Staff goes above and beyond to make you comfortable. Very clean and quiet. Many stays in this
Pros:

Proximity to airport, staff, breakfast staff especially, cleanliness, short term parking available

Cons:

Nothing

2026-05-20 • via Nuitee
R
Rebecca • couple • us
10
Pros:

Breakfast and the wonderful staff.

Cons:

Little pricey

2026-05-19 • via Nuitee
A
Anup • family_with_children • us
10
2026-05-19 • via Nuitee
S
Suzette • couple • au
7
There must be Much better and cheaper choices
Pros:

Super boring but convenient. Could have been anywhere in the world . No particular Costa Rica personality . In fact girls on the front desk were barely giving any service and looked bored. I had to ask all the questions about where and when. Shuttle bus driver was the highlight - David is a legend

Cons:

So bland
Breakfast in a bad was just full of chemicals dressed up as real food . Very disappointing

2026-05-19 • via Nuitee
E
Eugen • family_with_children • de
9
Super Hotel für An-oder Abreise
Pros:

Die Nähe zum Flughafen und zum Mietwagenverleih. Kostenloser Shuttle vom Flughafen zum Hotel. Sehr gutes Frühstück und sehr freundliches Personal. Vor allem der Herr beim Frühstücksbuffet hat unsere beiden Kinder sehr herzlich unterhalten👍

Cons:

Aufgrund der Nähe zum Flughafen ist mit Fluglärm zu rechnen, aber das weiß man erstens vorher und zweitens hielt es sich in Grenzen. Wir konnten dennoch super schlafen!

2026-05-18 • via Nuitee
E
Eva • solo_traveller • es
10
Recomendable 100%
Pros:

El hotel es perfecto, las habitaciones muy amplias y las camas enormes y cómodas las almohadas son increíbles. El desayuno perfecto y el personal súper amable. Tienen servicio de transporte gratis al aeropuerto que aunque está súper cerca en coche, para ir andando sería muy complicado.
Está al lado de dos restaurantes qué vienen genial.

2026-05-18 • via Nuitee
M
Migle • solo_traveller • es
9
Pros:

Really close to the airport and the free shuttle bus is fast and easy, very helpful & friendly drivers.
Our room was spacious & exceptionally clean, compliments for that. Big bright bathroom. Great bed, bedding & pillows - choice of softer & firmer, very comfortable.
Great tasty local fruit selection at breakfast, in general breakfast buffet is nice & tasty.

Cons:

Only a very minor negative is plastic cutlery and paper cups/ plates at breakfast. I get it is probably usual around these locations, but makes you feel a bit like eating in kids' campsite, deducts a bit from hotel breakfast restaurant experience.
Also I would have preffered much stronger coffee as it was pretty watery.
But these are just minor thing, in general we enjoyed breakfast.

2026-05-16 • via Nuitee
B
Brett • solo_traveller • ca
9
2026-05-16 • via Nuitee
M
Mary • solo_traveller • gb
9
Pros:

English speaking helpful staff.
Clean, well appointed rooms.
Shuttle bus a big plus.
Buffet breakfast - plenty of options.

Cons:

The over whelming amount of time taken to process vouchers for the casino and Dennys.

No bar.

No restaurant.

No atmosphere

Whilst this is evident from the website a facility of this nature would benefit from these.

Hampton at Hilton trumps them on these fronts.

2026-05-16 • via Nuitee
V
Vered • solo_traveller • il
10
2026-05-16 • via Nuitee
B
Barbara • solo_traveller • cr
8
Pros:

Close to airport, great shuttle service, friendly and helpful staff.

Cons:

A small cafe or bar on site. The room had an unusual odour but with the AC on it was tolerable.

2026-05-16 • via Nuitee
K
Kellie • solo_traveller • gb
9
Pros:

N/a

Cons:

N/a

2026-05-14 • via Nuitee
F
FERNANDOJORGE • couple • ar
8
Buena
Pros:

La atención

Cons:

No tienen un buen gimnasio

2026-05-14 • via Nuitee
Кристина • couple • bg
10
2026-05-14 • via Nuitee
N
Nelson • solo_traveller • us
10
2026-05-14 • via Nuitee
L
Lea • solo_traveller • de
7
Pros:

Große bequeme Betten. Nähe zum Flughafen und trotzdem leise. Nettes Personal. Zweckmäßiges, sauberes und großes Zimmer. Inbegriffener Shuttleservice. Toll ist es dass es eine Frühstückstüte gibt für Personen die vor dem Frühstücksbeginn das Hotel verlassen. Jedoch ist dieses nicht sehr nahrhaft (Fertigmuffins, Trinktütchen, Apfel, Müsliriegel, Snacks). Ein Sandwich etc. wäre super gewesen, ist aber meckern auf hohem Niveau ☺️

Cons:

Hotelzimmer sind etwas in die Jahre gekommen aber völlig in Ordnung. Teppichboden und laute Klimaanlage haben mir nicht so sehr gefallen.

2026-05-14 • via Nuitee
B
Byron • solo_traveller • za
10
2026-05-14 • via Nuitee
D
domenico • solo_traveller • ch
6
2026-05-13 • via Nuitee