Mercure Melbourne Therry Street

Hotels
•
Mercure
7.5 (783 reviews)
43 Therry Street , Melbourne , AU
+61 3 9637 6666

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Laundry
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Dated rooms
Poor food options

Categories

Cleanliness
7.46
While cleanliness is generally mentioned as satisfactory, issues related to dated facilities and dirty areas in some reviews lower the score.
Service
8.43
Staff were consistently praised as friendly and helpful, contributing positively to the overall experience.
Location
8.97
The hotel is conveniently located near major attractions and public transportation, highly valued by guests.
Room Quality
6.92
Many reviews indicated that rooms were dated and had uncomfortable beds, negatively impacting the rating.
Amenities
7.95
Some amenities were appreciated, but lack of sufficient kitchen equipment and poor towel quality were noted.
Value for Money
7.41
Guests found the hotel to be overpriced compared to the quality of facilities and services offered.
Food and Beverage
5.46
Breakfast options were poorly rated, and in some cases, there was a lack of available food services.
Overall Experience
7.43
The overall sentiment was mixed: positive experiences with staff and location but many complaints about the facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:58

Property Description

Convenient Location
Situated in Melbourne CBD, Mercure Melbourne Therry Street is surrounded by vibrant attractions including Queen Victoria Market and top-notch dining options, all easily accessible within the Free Tram Zone.

Modern Amenities
The air-conditioned studios boast well-equipped kitchenettes and sleek bathrooms, while some rooms offer stunning city views. Enjoy the convenience of an on-site restaurant and airport shuttle services for a seamless stay.

Nearby Attractions
Explore Melbourne's iconic landmarks with ease, as the hotel is a short drive from key venues like Rod Laver Arena and iconic streets like Bourke Street Mall. Plus, with tour buses and hospitals nearby, everything you need is within reach.

Book now to experience the perfect blend of comfort and convenience at Mercure Melbourne Therry Street.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note the parking lot entrance for the property is on 58 Franklin Street (CBD Park). Charges apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Guest Reviews

7.5
Based on 783 reviews
Cleanliness: 7.46
Service: 8.43
Location: 8.97
Room Quality: 6.92
Amenities: 7.95
Value for Money: 7.41
Food and Beverage: 5.46
Overall Experience: 7.43
J
Janet • couple • au
7
If you don’t mind the cosmetic side of the hotel, it’s a clean hotel at good location.
Pros:

Central location. Clean room.

Cons:

It’s a bit tired - lobby and the lift. Patches of paint on the wall, it would be nice if the entire wall gets a fresh coat of paint instead of just a smear. Bathroom door handle was not fitted properly.

2026-10-14 • via Nuitee
V
Veronica • solo_traveller • au
7
2026-10-13 • via Nuitee
C
Christina • solo_traveller • au
6
2026-10-12 • via Nuitee
C
colin • solo_traveller • au
10
good
Pros:

very good

2026-09-15 • via Nuitee
J
Jordan • solo_traveller • au
9
Pros:

Good location. Helpful staff. Allowed me to check in early and leave my bag all day whilst I was working which made my day a lot easier. Clean comfortable rooms

2026-09-14 • via Nuitee
G
Glen • extended_group • au
7
Night market getaway
Pros:

Spacious and clean room, the lounge chair is comfy. The location was very convenient for me as I was visiting Queen Victoria Night Market, in addition close to several public transport options for train/tram journey. My friends stayed in an apartment which was just a short walk away. After check-out I did store my backpack in reception so that I could make the most of shopping, activities, lunch, etc. without carrying my backpack. I thought the price was reasonable.

Cons:

It look longer than expected from what two different staff advised for the bond to be returned to my account. I was surprised with the noise level overnight compared to other CBD hotels I have stayed in. The online description of the hotel does not match what is offered for instance 24 hour front desk compared to receiving a message to advise reception closes at 11pm also the TV had poor signal, standard channels only without option to login to your own subscriptions instead a high price in-house movie option without being able to view movie list.

2026-09-14 • via Nuitee
B
Bruce • couple • au
6
Was fine, but not worth the money paid for it.
Pros:

Location and comfortable bed

Cons:

Run down and no lounge or restaurant

2026-09-14 • via Nuitee
S
sio • couple • nz
7
Pros:

Close to Victoria markets

Cons:

Noise banging from upper levels

2026-09-12 • via Nuitee
L
Loic • couple • au
7
2026-09-07 • via Nuitee
P
Paige • family_with_children • au
5
Don't want to complain too much because it was cheap
Pros:

The price was good for the location.

Cons:

The room was not made up on 2 of the 4 days we stayed. We booked for 3 people, but were only ever given 2 towels. No matter how many times we told reception that the room hadn’t been cleaned or that we didn’t have enough towels, nothing changed.

2026-09-07 • via Nuitee
T
Toby • couple • au
7
2026-08-31 • via Nuitee
D
Darlene • family_with_children • ph
9
Really comfortable
Pros:

Location is really good

Cons:

Slippers, toothbrush and toothpaste

2026-08-20 • via Nuitee
R
Roxie • solo_traveller • au
8
it met my needs completely
Pros:

The room was comfortable and really convenient for my work, plus it was an easy walk and close to great places to eat. I was very happy with it.

2026-08-16 • via Nuitee
G
Gary • couple • au
7
2026-08-12 • via Nuitee
B
Biraj Bandhu • family_with_children • au
9
2026-08-11 • via Nuitee
L
leguizamon murcia • couple • co
8
2026-08-11 • via Nuitee
A
Andrew • couple • au
9
Pros:

Location and staff were very friendly

Cons:

A little noisy

2026-08-10 • via Nuitee
D
Danielle • couple • au
1
Terrible
Pros:

Location

Cons:

Was accused of breaking tv when it didn’t turn on when I checked into room . It was already not working and then trying to charge me $600 when I did the right thing and callled housekeeping. My daughter is a witness so I will never use your hotel again as I’m an honest person and was bullied about this . You may need to check the staff

2026-08-07 • via Nuitee
E
Edward • solo_traveller • au
7
Overall good experience but there are areas that can be improved.
Pros:

Good location, close to many shops, Queen Victoria Markets, and tram line. Walking distance to CBD, department stores and food options. Reasonable price when on special. Having a small kitchenette was convenient eventhough mostly eating out. Nice size room. Quick check in and check out.

Cons:

The bed mattress was rather old and very used. There was a big sink in the middle of bed, visible even when no one is on it. It does effect the quality of sleep considering its the most important function of the room.
Although the hotel is modern, it is showing its age, bathroom could do with regrouting. Scruff marks and damage to furniture, walls etc. TV was old, remote wasn't responsive.
Soundproofing between rooms is not the best. Can get woken by the noise of people moving luggage and walking around before sunrise.

2026-08-06 • via Nuitee
M
Mark • solo_traveller • au
7
2026-08-05 • via Nuitee