Mercure Melbourne Therry Street

Hotels
•
Mercure
7.5 (777 reviews)
43 Therry Street , Melbourne , au
+61 3 9637 6666

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Laundry
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Dated rooms
Poor food options

Categories

Cleanliness
7.46
While cleanliness is generally mentioned as satisfactory, issues related to dated facilities and dirty areas in some reviews lower the score.
Service
8.43
Staff were consistently praised as friendly and helpful, contributing positively to the overall experience.
Location
8.97
The hotel is conveniently located near major attractions and public transportation, highly valued by guests.
Room Quality
6.92
Many reviews indicated that rooms were dated and had uncomfortable beds, negatively impacting the rating.
Amenities
7.95
Some amenities were appreciated, but lack of sufficient kitchen equipment and poor towel quality were noted.
Value for Money
7.41
Guests found the hotel to be overpriced compared to the quality of facilities and services offered.
Food and Beverage
5.46
Breakfast options were poorly rated, and in some cases, there was a lack of available food services.
Overall Experience
7.43
The overall sentiment was mixed: positive experiences with staff and location but many complaints about the facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:58

Property Description

Convenient Location
Situated in Melbourne CBD, Mercure Melbourne Therry Street is surrounded by vibrant attractions including Queen Victoria Market and top-notch dining options, all easily accessible within the Free Tram Zone.

Modern Amenities
The air-conditioned studios boast well-equipped kitchenettes and sleek bathrooms, while some rooms offer stunning city views. Enjoy the convenience of an on-site restaurant and airport shuttle services for a seamless stay.

Nearby Attractions
Explore Melbourne's iconic landmarks with ease, as the hotel is a short drive from key venues like Rod Laver Arena and iconic streets like Bourke Street Mall. Plus, with tour buses and hospitals nearby, everything you need is within reach.

Book now to experience the perfect blend of comfort and convenience at Mercure Melbourne Therry Street.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note the parking lot entrance for the property is on 58 Franklin Street (CBD Park). Charges apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Guest Reviews

7.5
Based on 777 reviews
Cleanliness: 7.46
Service: 8.43
Location: 8.97
Room Quality: 6.92
Amenities: 7.95
Value for Money: 7.41
Food and Beverage: 5.46
Overall Experience: 7.43
D
Danielle • couple • au
1
Terrible
Pros:

Location

Cons:

Was accused of breaking tv when it didn’t turn on when I checked into room . It was already not working and then trying to charge me $600 when I did the right thing and callled housekeeping. My daughter is a witness so I will never use your hotel again as I’m an honest person and was bullied about this . You may need to check the staff

2026-08-07 • via Nuitee
E
Edward • solo_traveller • au
7
Overall good experience but there are areas that can be improved.
Pros:

Good location, close to many shops, Queen Victoria Markets, and tram line. Walking distance to CBD, department stores and food options. Reasonable price when on special. Having a small kitchenette was convenient eventhough mostly eating out. Nice size room. Quick check in and check out.

Cons:

The bed mattress was rather old and very used. There was a big sink in the middle of bed, visible even when no one is on it. It does effect the quality of sleep considering its the most important function of the room.
Although the hotel is modern, it is showing its age, bathroom could do with regrouting. Scruff marks and damage to furniture, walls etc. TV was old, remote wasn't responsive.
Soundproofing between rooms is not the best. Can get woken by the noise of people moving luggage and walking around before sunrise.

2026-08-06 • via Nuitee
M
Mark • solo_traveller • au
7
2026-08-05 • via Nuitee
A
Anbuselvan • couple • in
4
Pros -Location and room services, cons- WiFi and availability of reception services
Pros:

Location , room services were good

Cons:

Reception was not 24x7, access card was not working and there was no help and my situation was pathetic for the whole night. WiFi was horrible

2026-08-03 • via Nuitee
L
Lynore • family_with_children • au
4
loved Melbourne and all it had to offer except the hotel accommodation.
Pros:

The cleaning staff were great the room was serviced every day.
The location was great close to the markets and trams.
No meals were available.

Cons:

The outside appearance was quite dirty and not very well signed.
The reception staff were quite rude not at all helpful.
asked reception to order a taxi for our early departure this could not be done because reception finished at 12 I have travelled quite a lot and never had this problem.
I will never stay there again and will never recommend this hotel.

2026-07-25 • via Nuitee
L
Leon • couple • au
9
2026-07-25 • via Nuitee
R
Robert • solo_traveller • au
8
Ideal short stay for nth end Mlb CBD
Pros:

Neat and tidy room with basic kitchen. Location ideal ( visiting Mlb Uni) and st top end of town. 10 min walk to China town

Cons:

Some things needed attention - flickering light, dripping tap

2026-07-25 • via Nuitee
P
Precious Joy • family_with_children • au
6
2026-07-20 • via Nuitee
T
Taona • solo_traveller • zw
7
It was descend
Pros:

No breakfast was provided

Cons:

Bed and breakfast included on accomidation

2026-07-19 • via Nuitee
Y
Yoke Mooi • couple • sg
8
Overall happy with the stay.
Pros:

Near victoria market and at cbd. Very good location and discounted parking.

Cons:

No facilities

2026-07-17 • via Nuitee
F
Fangyu • couple • tw
10
2026-07-13 • via Nuitee
M
Meng • couple • au
9
2026-07-11 • via Nuitee
J
Jarrod • solo_traveller • au
1
2026-07-06 • via Nuitee
A
Alex • solo_traveller • au
9
2026-07-06 • via Nuitee
J
Jeyan • family_with_children • au
10
Excellent
Pros:

It is located in the central of the city. So All the places are quickly accessible.

Cons:

Nothing

2026-07-05 • via Nuitee
N
Natalie • solo_traveller • au
8
Pros:

Close to transport, clean and tidy, comfortable bed and pillows.

Cons:

A little noisy - lots of guests moving around late in the evening.

2026-07-05 • via Nuitee
I
Ian • couple • au
8
2026-07-05 • via Nuitee
A
Andrew • couple • au
8
Nice clean and good value
Pros:

Clean and comfortable bed with good facilities for tea etc

Cons:

Nothing In particular negative

2026-06-29 • via Nuitee
Y
Yingzhou • solo_traveller • au
1
Pros:

1

Cons:

1

2026-06-26 • via Nuitee
C
Conlan • couple • au
8
2026-06-23 • via Nuitee