Hampton Inn & Suites Cleveland-Mentor

Hotels
•
Hampton Inn
9 (352 reviews)
5675 Emerald Court , Mentor , US
+1 440-358-1441

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and spacious rooms
Cons:
Issues with housekeeping
No pool or hot tub

Categories

Cleanliness
8.5
Several reviews mentioned cleanliness positively, but there were complaints about housekeeping service.
Service
9.5
Numerous reviews highlighted friendly and accommodating staff.
Location
9.5
Guests appreciated the proximity to restaurants and other amenities.
Room Quality
9
Rooms were described as spacious and pleasant, although some guests mentioned minor issues.
Amenities
8.5
Lack of pool and hot tub was a disappointment for some guests.
Value for Money
9
General sentiment about the value received for the price paid.
Food and Beverage
8.5
Breakfast was often mentioned positively, but some reviews criticized the quality.
Overall Experience
9.5
Guests enjoyed their stay overall, aside from minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:26

Property Description

Well-Equipped Fitness Room
Enjoy staying fit during your travels at our 3-star hotel's top-notch fitness room. Keep up with your workout routine while away from home.

Convenient Amenities
Relax in our Hampton rooms equipped with LCD TVs, free high-speed internet, and private tea-and-coffee-making facilities. Stay connected with work desk and cable TV in each room.

Nearby Attractions
Explore world-class dining options, local pubs, and vending machines on-site for quick snacks. Don't forget to visit the mile-long white sand beach by Lake Erie and Headlands Beach State Park nearby.

Book your stay at Hampton Inn & Suites Cleveland-Mentor now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Location

Guest Reviews

9
Based on 352 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.5
Room Quality: 9
Amenities: 8.5
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 9.5
A
Amy • family_with_children • us
3
Pros:

Breakfast was good the egg white fretatas were good

Cons:

The bed in the handicapped room was terrible, too low to the ground and the mattress was sagging and needed replacing
Outdoor lighting not working by my car

2026-10-25 • via Nuitee
A
Alphonso • family_with_children • us
10
2026-10-21 • via Nuitee
M
Michael • extended_group • us
9
2026-10-19 • via Nuitee
T
Tarra • family_with_children • us
10
2026-10-14 • via Nuitee
T
Tracy • solo_traveller • us
10
Pros:

Clean and close to everything

2026-10-13 • via Nuitee
J
James • solo_traveller • us
9
Pros:

Very Convenient

Cons:

Loud noises coming from TV in room next door

2026-10-10 • via Nuitee
A
andres • solo_traveller • cl
8
Confortable Hotel y bien ubicado
Pros:

la comodidad del hotel y la habitación

Cons:

desayuno poco variado y caro relación precio-calidad

2026-09-17 • via Nuitee
J
John • family_with_children • us
10
2026-09-16 • via Nuitee
A
Antonio • family_with_children • es
10
2026-08-30 • via Nuitee
K
Kathy • solo_traveller • us
9
Cons:

When I arrived they did not have my reservation. I had to reserve a completely new room. I had already paid through your website. I ended up paying double. I have tried to resolve it with your company and have not been successful. I am very disappointed with your service.

2026-08-28 • via Nuitee
B
brad • couple • us
10
2026-08-27 • via Nuitee
B
brad • couple • us
10
2026-08-27 • via Nuitee
S
Sharon • couple • us
9
Clean, comfy and convenient
Pros:

Very clean and quiet. Super comfortable bed w lots of pillows

2026-08-06 • via Nuitee
J
Judith • solo_traveller • us
2
Beware of booking.com . I was screwed over.
Pros:

The staff was amazing please. Hotel is clean and my bed was comfortable.

Cons:

I did not like that. Booking.com booked the room for me. They overbooked it and then I couldn't get a hold of them and I was stuck in another city. I don't live in and had no choice but to take the room but paid the higher price of the better room that I booked through booking.com in the first place. I called. Got AI. I went to booking.com help got AI requested them to contact The Hampton inn they did not. I had no choice but to stay in a room pay a higher premium for a lesser room because I had nowhere else to go. I needed an ADA room. It was not available. Shame on booking.com they gave me no help and no support. It was completely their fault. They ruined my boyfriend's birthday. They ruined hours of my day trying to contact them yesterday so we did not get to do the activities that we planned. The survey is full of loaded questions because I don't have the chance to say N/A
I have two complaints about the room one. The toilet is so small. I am so short but disabled so it was hard for me to in the shower is weak.

2026-08-03 • via Nuitee
J
Jennifer • couple • us
9
Hotel was beyond expectation and would gladly stay again.
Pros:

Breakfast was excellent, room was clean, staff was friendly, parking was ample - overall a good stay.

Cons:

Bed was a little firm for my liking. Would have liked a couple more pillows.

2026-07-20 • via Nuitee
L
Laura • solo_traveller • us
8
Decent.
Pros:

Nice area around the facility, but a little too much traffic

Cons:

I didn’t like the fridge. It was noisy, outside a cabinet(which would have helped with the noise), and didn’t have a freezer.

2026-07-13 • via Nuitee
S
silvia • extended_group • br
10
Perfeita.
Pros:

A limpeza é o perfume do lugar. Os corredores são extremamente perfumados.

Cons:

Não tenho nenhuma reclamação.

2026-07-07 • via Nuitee
D
Donna • extended_group • us
10
Very pleasant staff
Pros:

Excellent

2026-07-03 • via Nuitee
F
FamilyFun06 • solo_traveller • us
6
The staff was great, the water temperature not so much...
Pros:

The staff was very nice. Lilly, Vinny and Jessica all listened to our concerns with the broken hot water tank and did what they could to help at the moment.

Cons:

We booked 3 nights, but left early due to there being no hot water.

2026-06-30 • via Nuitee
R
Rackley • solo_traveller • us
6
Pros:

Clean and comfortable

Cons:

Got up Sunday morning and the shower was ice cold.

2026-06-29 • via Nuitee