Royal Benja Hotel - Big Room Family-Friendly

Hotels
7.3 (1392 reviews)
39 Sukhumvit Rd, Sukhumvit Soi 5 , Bangkok , th

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Spacious rooms
Great location
Friendly staff
Cons:
Poor cleanliness
Limited food options
Rude service

Categories

Cleanliness
5.44
Multiple mentions of bad cleanliness, strong smells, and the need for air fresheners.
Service
7.91
Great staff mentioned but one significant complaint about rude concierge.
Location
7.95
Good location references, but some complaints about the cleanliness of surrounding areas.
Room Quality
8.4
Spacious rooms with great views mentioned positively.
Amenities
7.93
Facilities were generally well-received, though limited breakfast options noted.
Value for Money
6.89
Mixed reviews about breakfast quality and overall value.
Food and Beverage
6.44
Limited breakfast options and complaints about food quality.
Overall Experience
7.41
General sentiment suggests a fair experience with highlighted pros and cons.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:31

Property Description

Luxurious Accommodation
Royal Benja Hotel, located on Sukhumvit Road, offers homely accommodation just a short walk from Nana BTS Skytrain Station. The spacious and air-conditioned rooms are equipped with modern amenities including a flat-screen TV and minibar, ensuring a comfortable stay.

Fantastic Facilities
Guests can take advantage of the fitness centre, large outdoor pool, and sauna room for relaxation and recreation. The hotel also features billiard tables for entertainment and a well-equipped fitness centre for those looking to stay active during their visit.

Convenient Location
Situated near major hospitals and shopping centers, Royal Benja Hotel is the ideal choice for both leisure and business travelers. With easy access to transportation and various attractions nearby, guests can explore the vibrant city of Bangkok effortlessly.

Book your stay at Royal Benja Hotel now for a memorable and convenient experience!

Important information:

Please send e-mail of client for all booking.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKK

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 11 years old stay for THB 500 per person per night when using an existing bed.
    Children from 5 years old to 12 years old stay for THB 600 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.3
Based on 1392 reviews
Cleanliness: 5.44
Service: 7.91
Location: 7.95
Room Quality: 8.4
Amenities: 7.93
Value for Money: 6.89
Food and Beverage: 6.44
Overall Experience: 7.41
U
Ugne family_with_children no
8
Rekomenduoju
Pros:

Švaru, gera vieta, personalas begalo paslaugus, reaguoja i nusiskundimus nedelsiant

Cons:

Pelėsis, bet kambarys pasakius buvo tuoj pas pakeistas👌🙏

2026-03-13 via Nuitee
U
Ugne family_with_children no
8
Pros:

Very friendly and helpful staff — they respond to requests sensitively and quickly 👌 Very clean.

Cons:

The air conditioner works very loudly, and there is clearly no possibility to open the window (which is understandable). The room had a strong mold smell, but it was later changed to a better one. The breakfast was so-so. Also, some of the rules felt like a tragicomedy — for example, when I asked to borrow a knife for 5 minutes, they asked for a fee 😄

2026-03-13 via Nuitee
A
Asif Akhtar family_with_children pk
10
Pros:

Everything was perfect, breakfast was very good. Also, plenty of Halal food options were available nearby. It was very easy to get a Grab and Tuk Tuk for the commute.

Cons:

1 minor issue was the see through window between the room and the attached bathroom. There was a blind to conceal but I had to make rolls of towels to completely hide at the bottom. As we were 4 in the room including 2 kids.

2026-03-12 via Nuitee
A
Asif Akhtar family_with_children pk
10
2026-03-11 via Nuitee
S
Samuele extended_group it
9
Pros:

all

Cons:

i paied 800bath for other person but the room was for 3…

2026-03-10 via Nuitee
لطيفة البلوشي family_with_children ae
8
Pros:

قربه من شارع العرب

Cons:

لا يوجد

2026-03-10 via Nuitee
S
Sandrine91 family_with_children fr
7
Pros:

Emplacement, accueil, piscine, PDJ, chambre spacieuse avec salle de bain comprenant (douche et baignoire)

Cons:

Moquette au sol dans hôtel et chambre. Chambre peu insonorisée à désinfecter et à rénover

2026-03-09 via Nuitee
L
Labeeq Mohamed family_with_children mv
7
staff was kind and nice. food was extremly good
Pros:

the clean and tidy rooms

Cons:

too much chlorine in the swimming pool

2026-03-09 via Nuitee
S
Sandrine family_with_children fr
7
2026-03-09 via Nuitee
H
HongSonV Family
2
BEWARE OF THE SNEAKY CHARGES LIKE A SCAM!!!!!
Pros:

BEWARE OF THE SNEAKY CHARGES LIKE A SCAM!!!!!

When we booked the room through Agoda, we did not request an extra bed. However, the system somehow added an extra bed charge without us noticing during the booking process. We only realized something was wrong when the amount charged to our bank was higher than the price we originally booked.

During our entire stay, we never received any extra bed. Not a single one. Yet we were still charged for it.

When we contacted Agoda, they gave us different and inconsistent explanations.

First, they said the charge was because we had children staying with us. However, the hotel’s own policy clearly states that children under 12 who share the existing bed with parents stay free of charge.

When we pointed out this policy, they changed their explanation and claimed that the hotel had “upgraded” our room, which supposedly included the extra charge.

This makes even less sense.

We never requested an upgrade, and no one informed us that our room had been upgraded at any point during check-in or during the stay. Only after we complained did this “upgrade” suddenly appear as a justification for the charge.

In short:

• We did not request an extra bed.
• We did not receive any extra bed.
• We did not request an upgrade.
• We were never informed of any upgrade.

Yet we were still charged for it.

Instead of resolving the issue, Agoda and the hotel kept providing different explanations that contradict both the booking details and the hotel’s own policy.

This experience seriously damages trust in the booking platform. I strongly recommend that other travelers carefully double-check their final payment details, because extra charges can apparently be added without clear notice.

2026-03-07 via Tripadvisor
P
paloba family_with_children pk
8
2026-03-07 via Nuitee
B
Benjamin extended_group fr
7
2026-03-07 via Nuitee
G
Gurkirat extended_group au
5
Can be better
Pros:

Big rooms

Cons:

Pool not accessible for everyone, snooker room not accessible, need more vegetarian food option in breakfast or meal menu ,

2026-03-07 via Nuitee
G
Govind extended_group in
10
Nice
Pros:

Very Good

Cons:

Gym and other areas were not accessible

2026-03-07 via Nuitee
H
Hyunsuk couple ca
7
Pros:

The location was very convenient and they upgraded our room.

Cons:

Food was same every day and too many people at the same time in the restaurant .
At night the noise from the next room bothered me a lot.

2026-03-07 via Nuitee
F
Farrelly family_with_children gb
9
Pros:

Nice big room with a great view
Pool area was lovely

2026-03-06 via Nuitee
N
Nikolaus family_with_children de
9
Günstiges gut gelegenes Hotel
Pros:

Das Hotel entspricht den angekündigten 4 Sternen, zumindest für die dortigen Verhältnisse. Die Reisebüros in Deutschland drehen uns sowas auf Mallorca als 5 Sterne. Dazu muss man ssagen, egal, wo Sie in Bangkok sind, sind Sie auf Transportmittel angewiesen, ob das Taxi oder Metro sind. Für eine oder zwei Nächte vollkommen in Ordnung, Preisleistung TOP, Frühstück sehr gut, Personal freundlich.

Cons:

Es ist natürlich in die Jahre gekommen, daher der günstige Preis. Aber vollkommen OK.

2026-03-06 via Nuitee
T
Tomas extended_group cz
9
2026-03-05 via Nuitee
C
Celine extended_group fr
5
Pros:

Les photos ne correspondent pas à la réalité. Les personnes se baignent habillé dans la piscine la propreté laisse à désiré. L’hôtel est vieillissant

2026-03-04 via Nuitee
E
EMILIA family_with_children pl
4
2026-03-04 via Nuitee