Best Western Plus Hotel De Capuleti

Hotels
•
Best Western Plus
8.7 (1266 reviews)
Via del Pontiere 26 , Verona , IT
+39 045 800 0154

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Immaculate cleanliness
Friendly and helpful staff
Excellent central location near historic centre and train station
Comfortable beds and good showers
Varied and abundant breakfast (many positive mentions)
Quiet rooms in many cases
Well-decorated, tidy rooms
In-room domotics and adjustable A/C
Cons:
Some rooms and bathrooms are small; tiny shower boxes
Poor or mixed soundproofing between rooms
Breakfast service/quality inconsistent for some guests
Breakfast start time and lack of self-service coffee criticized
Very small elevator in one wing
Limited space to hang towels/linen in some rooms

Categories

Cleanliness
9.3
Multiple reviews consistently mention spotless, immaculately clean rooms and bathrooms.
Service
9.1
Staff repeatedly described as friendly, welcoming and helpful; a few comments note occasional confusion during breakfast service.
Location
9.4
Frequently praised for excellent location next to the city gates, historic centre and close to the train station.
Room Quality
8
Beds and showers described as comfortable, but several guests reported small rooms/bathrooms, tiny shower boxes and some noise/soundproofing issues.
Amenities
8.5
In-room domotic features and adjustable A/C noted positively; however small elevator and limited self-service coffee options were mentioned.
Value for Money
8.8
Breakfast and location cited as good value by multiple guests; overall experience perceived as worth the price.
Food and Beverage
8.2
Many guests praise a varied, abundant breakfast, though several reviews mention inconsistent quality/service and that breakfast timing/options could improve.
Overall Experience
8.3
Overall very positive sentiment with guests saying they'd return; minor issues (room size, breakfast/service details) temper a perfect score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Luxurious Accommodation in Verona's Historic Centre

Convenient Location: Nestled in Verona's historic center, our hotel is a stone's throw away from iconic landmarks like the Verona Arena and Scaliger Tombs, ensuring you experience the city's charm effortlessly.

Relaxation and Wellness: Unwind in style with our well-equipped rooms featuring air conditioning and flat-screen TVs. Indulge in a rejuvenating experience at our spa and wellness center, complete with a hot tub and sauna, perfect for unwinding after a day of exploration.

Unique Experiences: Enjoy a pre-theatre drink at our lounge bar or immerse yourself in Verona's vibrant nightlife. With proximity to Juliet Capulet’s tomb and transportation hubs, your stay at Best Western Plus Hotel De Capuleti promises convenience and luxury. Book now for an unforgettable Verona getaway!

Important information:

Please note that a 90-minute access to the wellness area costs extra EUR 35 per person per day. Reservation is needed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: VRN

Location

Guest Reviews

8.7
Based on 1266 reviews
Cleanliness: 9.3
Service: 9.1
Location: 9.4
Room Quality: 8
Amenities: 8.5
Value for Money: 8.8
Food and Beverage: 8.2
Overall Experience: 8.3
G
Giovanna • couple • br
10
Ótimo padrão de conforto.
Pros:

Conforto, limpeza, toalhas e lençóis super confortáveis. silêncio, proximidade da estação de trem e do centro histórico.

Cons:

Quarto pequeno para quem está com duas malas de mão e duas de 23kg. Box do banheiro minúsculo, não cabe alguém grande. Aliás banheiro não cabe duas pessoas ao mesmo tempo. Horário para servir café somente após 7:30.

2026-10-28 • via Nuitee
V
Valeria • family_with_children • it
7
2026-10-25 • via Nuitee
D
Del Balzo • solo_traveller • it
9
Tornerei volentieri al De Capuleti in caso di altro soggiorno
Pros:

Accogliente, luminosa, molto pulita, posizione ottima e staff molto gentile e disponibile. Bagno e doccia molto comodi. Disponevo di ben tre finestre (la più grande su Via del Pontiere)tutte ribaltabili ed un balconcino che affaccia su Via del Pontiere. Ben insonorizzata e climatizzata (comandi regolabili).

Cons:

Migliorerei l'illuminazione della stanza e aggiungerei un appendiabiti all'ingresso

2026-10-23 • via Nuitee
G
Gíslína • family_with_children • is
7
2026-10-19 • via Nuitee
R
rebdematt • family_with_children • it
8
Pros:

Colazione ottima e varia.
Personale molto accogliente, gentile e disponibile.
Piacevole la domotica nella stanza.
Posizione molto comoda in quanto subito accanto alle mura di ingresso alla città.

Cons:

L'unica pecca è la poca insonorizzazione delle camere, che permette di sentire tutto quello che viene detto dalla stanza vicina.

2026-10-19 • via Nuitee
C
Carolina • extended_group • co
10
El mejor hotel de todos los q me he quedado en Europa
Pros:

Hermoso el hotel, muy amables en recepción. Amplia la habitación, todo súper limpio! Volvería siempre!

Cons:

Todo perfecto!

2026-10-14 • via Nuitee
יהודה אבני • family_with_children • il
8
Pros:

הצוות מאד מסביר פנים.
לאגף שלנו היתה מעלית בגודל של קופסת נעליים...🤪

Cons:

חדר האוכל לא סימפטי, ורמת ארוחת הבוקר בינונית..אין אפשרות להכין קפה /תה בצורה עצמאית אלא לבקש ולעיתים הצוות לא מבין מה את מבקש ...חבל שכך !!!

2026-10-13 • via Nuitee
A
Auður Inga • family_with_children • is
10
Pros:

Very good shower and comfortable bed

2026-10-13 • via Nuitee
H
Helen • solo_traveller • gb
7
Review title What an I meant to put here?
Pros:

We were 2 older ladies travelling together and initially disappointed that we were on different floors. The single rooms however were very spacious and had everything we needed. The breakfast was very good value. The staff were very friendly, knowledgeable and willing to help.

The location was super - very handy for the tourist areas, specially the Arena and surroundings.

Cons:

Not suitable if you want to travel to other towns by train

2026-10-12 • via Nuitee
E
Eva • solo_traveller • de
7
2026-10-11 • via Nuitee
M
Mylène • couple • fr
9
Hôtel très confortable et entretenu
Pros:

La taille de la chambre! Propre, bien décorée, petit déjeuner parfait avec du choix et des produits frais.

Cons:

Rien

2026-10-10 • via Nuitee
M
Mary • extended_group • us
10
Great location and accomodations!
Pros:

Loved the location and our room was tidy and quiet.

Cons:

Did not like the breakfast.

2026-10-10 • via Nuitee
R
REZZA • solo_traveller • fr
8
2026-10-08 • via Nuitee
B
Bertoncelli • extended_group • it
9
2026-10-07 • via Nuitee
F
Faustino54 • couple • ar
10
Muy satisfactoria.
Pros:

El desayuno es excelente, variado y abundante. La ubicación muy buena.

Cons:

Se puede colocar una barra de agarre en el receptáculo de la ducha por seguridad .

2026-10-07 • via Nuitee
R
Ramakrishnan • solo_traveller • gb
9
Excellent!!
Pros:

We stayed here for 2 nights.The hotel is in an excellent location close to the city centre and about 10 minutes from the train station. The staff are extremely friendly, the room was very clean. The breakfast options are good.

Cons:

None.

2026-09-14 • via Nuitee
C
Christoffel jacobus • couple • za
9
WELL SURPRISED MET ALL EXPECTATIONS
Cons:

BREAKFAST COULD BE BETTER

2026-09-14 • via Nuitee
V
VASILEIOS • couple • gr
10
2026-09-14 • via Nuitee
C
Carol • couple • gb
9
Great base in a beautiful little city
Pros:

Just 5 minutes brisk walk from the gates to the old town. Immaculately clean. Friendly helpful staff. Everything you’d need for a lovely stay.

2026-09-13 • via Nuitee
P
Pierre • couple • ch
5
Content de notre séjour car l’hôtel est super bien placé
Pros:

Déjeuner bien

Cons:

Notre chambre 106 nul trop petite salle de bain surtout pas pratique pas de place pas de possibilité de suspendre le linge de bain

2026-09-12 • via Nuitee