Business Resort Parkhotel Werth

Hotels
7.8 (2982 reviews)
Pfarrhofstrasse 19 , Bolzano , IT
+39 0471 250103
[email protected]

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Free
Children allowed

Facilities

Indoor/outdoor pool
Free WiFi
Free Parking
Air conditioning
Fitness center
Heating
Terrace
Garden
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly, helpful staff mentioned by multiple guests
Breakfast buffet frequently praised (varied options, cosy restaurant)
Good amenities: large parking, pool, bar service (limoncello), complimentary water
Quiet location with pleasant landscape and proximity to conference centre
Generally clean rooms reported by several guests
Cons:
Unresponsive phone/reception reported by multiple guests
At least one severe incident (live scorpion) and unacceptable complaint handling
Distance from town centre / limited nearby restaurant options
Some cleanliness concerns (mattress issues) and occasional minimal breakfast offerings
Noisy bed reported by at least one guest

Categories

Cleanliness
7.2
Mixed feedback: some guests reported rooms were clean, while others noted cleanliness issues (stains/mattress concerns) and at least one report suggesting pest-related problems.
Service
7
Staff are often described as friendly and helpful, but there are repeated reports of an unresponsive phone/reception and very poor complaint handling in at least one serious incident.
Location
8.5
Quiet, scenic and convenient for a conference centre but somewhat decentralised; several guests noted distance from the town centre and limited nearby dining options.
Room Quality
6.5
Rooms are generally acceptable, but issues included a noisy bed and a severe safety/pest incident (live scorpion) that negatively affected perceptions of room quality.
Amenities
9
Strong amenities: large useful parking, pool (well-presented), complimentary water, bar service praised (limoncello), and a cosy restaurant/breakfast area.
Value for Money
7
Mixed value: good facilities and breakfast for many guests, but intermittent minimal breakfast offerings and very poor handling of serious incidents reduced perceived value.
Food and Beverage
8.5
Breakfast buffet is frequently praised (lots of options, cosy restaurant); a few guests experienced minimal/poor breakfast service on occasions.
Overall Experience
8.7
Overall mixed-to-positive: many guests enjoyed friendly staff, breakfast and amenities in a quiet setting, but serious service failures (unresponsive reception, poor complaint handling after a scorpion incident) tempered some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Indulge in relaxation at Parkhotel Werth's wellness center, complete with indoor and outdoor pools, hydromassage areas, Finnish sauna, and fitness room. Escape to the serene Mediterranean gardens surrounding the hotel, where a seasonal outdoor pool awaits with a hydromassage area. Enjoy a refreshing drink at the bar or unwind on the sun terrace. Experience comfort in the bright, en suite rooms featuring satellite TV, modern furniture, and some with private saunas or hydromassage baths.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Nov 11, 2026 until Mon, Apr 12, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BZO

Property Policies

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed. An extra bed for children 3+ years costs 20 EUR per night. A cot for children up to 2 years costs 10 EUR per night.

  • Age restriction

    Guests must be at least 18 years old to check in.

  • Parking

    Free parking is available on site.

  • Internet

    WiFi is available and is free of charge.

See all policies

Location

Guest Reviews

7.8
Based on 2982 reviews
Cleanliness: 7.2
Service: 7
Location: 8.5
Room Quality: 6.5
Amenities: 9
Value for Money: 7
Food and Beverage: 8.5
Overall Experience: 8.7
P
Patrik • solo_traveller • se
10
Pros:

The staff was very friendly and helpful. Felt really warmly welcome and good information. Also quick response when I contacted them before arrival. The breakfast buffet was really nice, lots of options and a cozy restaurant.

2026-10-28 • via Nuitee
G
Gerald • solo_traveller • nl
7
2026-10-27 • via Nuitee
P
Philipp • solo_traveller • at
1
2026-10-27 • via Nuitee
R
roberto • solo_traveller • it
8
2026-10-27 • via Nuitee
A
Andreas • solo_traveller • de
9
Pros:

Ausstattung und Sauberkeit

Cons:

Entfernung zum Zentrum

2026-10-22 • via Nuitee
R
Roberto • solo_traveller • it
8
2026-10-20 • via Nuitee
P
Paola Roma • solo_traveller • it
6
hotel tranquillo
Pros:

decentrato posto tranquillo

Cons:

non siamo riusciti a contattare la struttura nessuno rispondeva al telefono personale non molto accogliente

2026-10-19 • via Nuitee
V
Vierung • couple • de
7
Für ein oder zwei Nächte
Pros:

Alles in Allem ein angenehmer Aufenthalt aber für ein 4 Sterne Hotel war das Frühstück nur guter Standard. Da hatten wir schon mehr erwartet.

2026-10-18 • via Nuitee
J
Jens • solo_traveller • de
6
2026-10-17 • via Nuitee
R
Roland • solo_traveller • at
9
Pros:

Alles super

2026-10-15 • via Nuitee
S
Suman • solo_traveller • ae
10
Pros:

It was clean and the landscape around it was great

Cons:

Breakfast

2026-10-14 • via Nuitee
M
Michael • solo_traveller • cz
8
2026-10-13 • via Nuitee
Y
Yarden • couple • il
9
2026-10-13 • via Nuitee
S
Stefano • solo_traveller • it
5
Inutile telefonare qui non risponderà nessuno, ...
Pros:

Pare essere una bella struttura con tanta luce e parco. Non molto lontano dal centro congressi. Una bottiglia di acqua in omaggio in camera. Ho passato una sola notte, non ho verificato gli eventuali servizzi.

Cons:

Inutile telefonare qui non risponderà nessuno, ... mi recavo in albergo in auto da un lungo viaggio e sarei arrivato in tarda ora, tentativi di contattare la reception per sapere a che ora chiude il check-in caduti nel vuoto. Fortunatamente arrivato alle 20:00 in tempo perchè check-in chiude alla 22:00. Cosa incredibile prova a telefonare di fronte alla reception e non sento suonar il telefono, da una verifica il numero era corretto, chiedo spiegazioni e il magicamente il telefono riprende a suonare e trova la scusa di essere solo, ma la sensazione è che non ci sia molto da fare.
Colazione il minimo indispensabile, un te con fette biscottate e miele.

2026-10-12 • via Nuitee
C
Christian • solo_traveller • de
3
Wenn‘s zur Not sein muss
Pros:

Für die eine Nacht ist es ausreichend, gleichwohl die Sauberkeit zu bemängeln ist und ich mir nicht sicher bin, ob es ein unliebsames Souvenir aus der Matratze gab.

Cons:

Die Sauberkeit ließ zu wünschen übrig. Bei der Matratze weiß ich nicht, ob ich da wirklich alleine gewesen bin…

2026-10-10 • via Nuitee
H
Huseyin Yıldıray • couple • tr
7
Pros:

Bar hizmeti ve limonçellosu şahane. Otoparkı büyük ve kullanışlı. Odalar otel gayet iyi. Havuz da iyi görünüyor ama ben kullanamadım.

Cons:

Otelin çevremi pek iyi değil, malesef çevrede tek restoran pizzacı, pizzaları da orta seviyede. Onun harici restoran yok.

2026-10-09 • via Nuitee
L
Ladislav • family_with_children • cz
8
2026-10-09 • via Nuitee
C
Cristina • solo_traveller • ch
6
Für eine Nacht in Ordnung
Pros:

Das Personal war sehr höflich.
Das Frühstück war sehr gut

Cons:

Ich hatte einen « lauten  » Bett. Jedes Mal dass ich mich bewegt habe, ich habe mit Sicherheit die Nachbarn geweckt.

2026-10-08 • via Nuitee
C
chen • solo_traveller • it
8
2026-10-08 • via Nuitee
M
Marko • solo_traveller • de
1
Live scorpion in the bathroom, no effective assistance and unacceptable complaint handling afterward
Pros:

The first part of my stay was uneventful. Unfortunately, the incident on the final evening and the hotel’s subsequent handling of my complaint completely overshadowed this.

Cons:

On my final evening, I found a live scorpion in the bathroom. I reported it immediately and waited at reception for approximately 30 minutes. The receptionist was unable to reach the management, no alternative room was available, and nobody offered to remove the animal or inspect the room. I was left without any practical solution and had to leave the hotel early and book alternative accommodation at short notice for EUR 180.

What I find particularly unacceptable is the hotel’s response afterwards. Instead of acknowledging the complete lack of assistance that evening, the management repeatedly downplayed the incident by stating that the scorpion was harmless and that such animals can enter the hotel because it is located near a mountain. The hotel offered only EUR 60 and has not paid even this amount to date, despite extensive written correspondence.

As a frequent traveller and Booking.com Genius Level 3 member, I have rarely experienced such dismissive and unprofessional complaint handling. I will not stay at this hotel again.

2026-10-08 • via Nuitee