Alpenheim Charming & Spa Hotel

Hotels
9.2 (145 reviews)
Via Grohmann 54 , Ortisei , IT

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent service
Beautiful location
Cons:
High price
Inconsistent room placements

Categories

Cleanliness
8.68
The room was clean, but one review mentioned a torn sofa, indicating a need for better maintenance.
Service
9.99
Staff were friendly and accommodating, providing excellent service based on multiple reviews.
Location
9.69
Fantastic location with views of the Dolomites and proximity to the village and gondola.
Room Quality
8.64
Spacious rooms with great views, but mentioned need for a bit of modernization.
Amenities
9.17
Great pool and spa area, but some reviews indicated a need for improvements on specific features.
Value for Money
8.13
Some guests felt the hotel didn't offer good value for money, particularly regarding room placement.
Food and Beverage
9.68
Breakfast was described as rich and delicious with a wide variety of choices.
Overall Experience
9.65
Overall stay was wonderful with many positive aspects, despite a few drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 18:16

Property Description

Luxurious Spa and Wellness Center

Indulge in relaxation at Alpenheim Charming & Spa Hotel's spa and wellness center, offering hydromassage pools, a relaxation area, massages, and beauty treatments. Enjoy free access to indoor and outdoor pools, ensuring a rejuvenating stay.

Convenient Location and Transportation

Located just a 5-minute walk from the city center, with easy access to public transport and a nearby ski bus, Alpenheim Charming & Spa Hotel offers convenience for exploring the area. Benefit from the winter shuttle service to reach the ski slopes hassle-free.

Comfortable Accommodation with Stunning Views

Experience comfort in bright rooms and suites, many featuring balconies with breathtaking mountain views. Unwind in a welcoming atmosphere with in-room amenities including satellite TV, ensuring a pleasant stay.

Experience luxury, convenience, and comfort at Alpenheim Charming & Spa Hotel. Book now for an unforgettable stay amidst the beauty of Ortisei.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BZO

Location

Guest Reviews

9.2
Based on 145 reviews
Cleanliness: 8.68
Service: 9.99
Location: 9.69
Room Quality: 8.64
Amenities: 9.17
Value for Money: 8.13
Food and Beverage: 9.68
Overall Experience: 9.65
J
Julie • couple • us
10
This was one of our most memorable stays. To Carol welcoming us and attending to our every need to Christina making ever
Pros:

We enjoyed everything about it. They thought of everything!

Cons:

Nothing. It was perfect

2026-11-07 • via Nuitee
A
Alana • couple • us
9
A great spa location after hiking. Highly Recommend.
Pros:

Loved our stay here. We had two porches and a large sized room. After a day of hiking we enjoyed the sauna, pool, and outdoor lounge chairs. Breakfast was extensive. Staff friendly. The parking is a little tight squeezing in and out of the street and garage but I think that is to be expected in this area.

2026-10-19 • via Nuitee
R
Ribon • couple • us
9
Breakfast and dinner were the best in this area. You don’t have to go find restaurants in this area but just eat breakfa
Pros:

Breakfast and dinner were the best in this area. Sauna and bathtub were also amazing and I was able to relax. The view from the room was also amazing. The reception and restaurant service were also excellent too.

Cons:

It’s not really the hotel’s fault but the previous customer who stayed at this room had a really strong perfume and the smell was everywhere in the room so I had to leave the window open for a while. It’d have been nice if there was a portable fan.

2026-10-17 • via Nuitee
B
Benjamin • couple • pt
9
Overall a good experience, good service, good location.
Pros:

Great location, good service, spacious room.

Cons:

It was stated on Booking that the room includes a bathtub, but there wasn't one. There was also no food room service available. Since everything in the surrounding area closes after 9:00 PM, it is crucial for the hotel to provide some alternative solution or food options, which they failed to do.

2026-10-16 • via Nuitee
L
Luca • couple • ch
8
2026-10-13 • via Nuitee
Y
Yen Ee Amy • couple • au
10
Excellent!
Pros:

Very new, big and comfortable! Loved our stay here!

Cons:

Nil

2026-10-12 • via Nuitee
A
Anne • couple • us
9
A wonderful family run hotel, with views, style, and comfort!
Pros:

We liked being a little removed from the hustle and bustle of the town. We also loved the quiet! We loved the daughter of the owners of this hotel. She is a wonderful bright light!! She is helpful, caring and very informative! We LOVED breakfast!! IT was top notch! The rooms were large and comfortable! They had hiking poles for us, electric bikes, a wonderful massage! IT was a wonderful stay!

Cons:

They need pillow options. I asked for another type of pillow and they only had more formed, hard pillows. Having neck issues, it's nice to have options for pillow styles (soft and squishy). No other complaints!

2026-10-12 • via Nuitee
F
Frankie1962 • couple • it
10
Ottima struttura
Pros:

Soggiorno perfetto.
Superiore alle aspettative.
Consigliato

2026-10-12 • via Nuitee
I
Iolo Llewelyn • solo_traveller • gb
10
A truly special hotel in a stunning location, with incredible attention to detail and the loveliest people. Can’t wait t
Pros:

An absolutely incredible stay in the most beautiful location. The hotel is truly something special, with exceptional design, quality and attention to detail throughout. Every fixture, fitting and finish has been thought through so carefully.

But what really made the stay was the people. Everyone was so warm, welcoming and genuine. I’ve honestly never felt so at home in a hotel before.

A truly special place with an amazing team. I’ll absolutely be back. Thank you for such a memorable stay!

Cons:

Nothing negative, whatsoever

2026-10-11 • via Nuitee
N
Naina • solo_traveller • gb
9
Beautiful stay close to hikes and town!
Pros:

Beautiful hotel on the hilltop, only a 10min walk into town and great base for western dolomites hiking. Loved the breakfast, so much was included for free and lots of choice from savoury to sweet! The pool/spa area was clean and relaxing, perfect after long hikes. The room was great, they had a hiking backpack with could be used and even had hiking poles at the front desk. The views from the balconies were incredible! The staff were all so friendly and welcoming also!

Cons:

Wish the pool area was open slightly later.

2026-10-11 • via Nuitee
S
Shur • couple • il
10
נשמח לחזור שוב 🩷
Pros:

המיקום,העיצוב,הניקיון,הספא.
הכול עם חשיבה על הפרטים הקטנים ביותר.
שרות נהדר.
מומלץ ביותר,לא תתחרטו.

2026-10-08 • via Nuitee
R
Raissa • couple • gb
10
Exceptional in every sense !
Pros:

This is a real gem! Alpenheim family owned 4-star hotel deserves all 5 stars! Everything is designed to provide maximum comfort to the guests at all times. Attention to detail is second to none. Very warm, welcoming, professional and caring team is there always to help. Fantastic facilities, perfect location , delicious food, indoor and outdoor pool and spa together with very comfortable rooms and beautiful views made our visit just perfect . Special thanks to Carol and Juliana who made sure we had everything we needed during our stay . Would love to come back !

Cons:

None

2026-09-17 • via Nuitee
J
Jennifer • couple • us
10
Absolutely amazing!
Pros:

Absolutely beautiful! Wonderful location! Impeccably clean! A+ pool area! Wonderful dining!

2026-09-15 • via Nuitee
B
Belle • couple • ca
9
Good food and very clean hotel.
Pros:

Very modern and clean

Cons:

We had free parking but if we didn't, I wouldn't have liked that

2026-09-13 • via Nuitee
S
Saul • couple • gb
9
Perfect hotel to relax in after hiking
Pros:

We loved the location, walking distance to town. The staff were very helpful. The hotel has a charming feel to it.

Cons:

The hills back from town after a long day hiking - but that’s not the hotels fault :)

2026-09-13 • via Nuitee
M
Michelle • couple • us
10
Quaint upscale gem with a superior staff! 💎
Pros:

What a lovely hotel! From check-in to dinner and anything you needed in between the staff was amazing and the rooms are lovely and spacious. We had two balconies to enjoy the view over the town. Spa services and the pre-fix dinner menus are great! My husband and I both had facials and massages. Hotel is short 10-15 minute walk to the gondolas. We will be back! 🤩💕

Cons:

Nothing. I loved this place. We will be back!

2026-09-09 • via Nuitee
F
Fiona • couple • au
10
A fantastic stay with beautiful mountain views, excellent wellness facilities
Pros:

The scenery was breathtaking and the wellness features added to the experience. Beautiful rooms and excellent staff.

2026-09-05 • via Nuitee
A
Ashley • couple • au
10
We loved every moment at this resort
Pros:

We loved every moment at the resort. We were very sad to leave. The location is fantastic, the space is really beautiful and inviting. Our room was brand new, beautiful and with a great view. The staff were extremely helpful and knowledgeable. They arranged anything we asked for, even helped me book a haircut in town

2026-09-02 • via Nuitee
A
Abdulaziz • solo_traveller • kw
10
Excellent stay
Pros:

everything from hospitality to house keeping, i enjoyed the hotel facilities and amazing views from the pool area, kind staff and excellent stay.
one thing i have to mention location is little difficult to reach by walking from city center

Cons:

nothing

2026-09-02 • via Nuitee
9
974vanm • Family • North Carolina
10
Excellence in hospitality. Wonderful stay.
Pros:

Excellent boutique hotel. Yes, it is Charming. Staff very attentive, friendly and helpful. Room is very comfortable and well apportioned. Spa pool area is fantastic. Location is great, it spills out on to a walkway that goes into town (with an escalator if you don't want to walk the whole way). Walk to the cable car. The views from the hotel are excellent -- try and stay facing the mountain, but if not walk the walkway at dusk. Really clean, well maintained, friendly place within walking distance of the cable car.

2026-08-24 • via Tripadvisor