Best Western Plus Hotel Universo

Hotels
•
Best Western Plus
8.7 (5445 reviews)
Via Principe Amedeo 5B , Rome , it

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Good breakfast options
Cons:
Service inconsistencies
Unexpected fees

Categories

Cleanliness
7.91
Some concerns regarding the timeliness of room cleaning.
Service
8.88
Service was friendly but had issues related to room readiness and unexpected fees.
Location
9.92
Conveniently located near Termini and main attractions.
Room Quality
9.37
Rooms were spacious and well-equipped.
Amenities
8.9
Good amenities including breakfast buffet and room facilities.
Value for Money
6.86
Concerns over extra tipping charges affecting perceived value.
Food and Beverage
8.91
Breakfast options were well-received and comprehensive.
Overall Experience
8.88
Overall a pleasant stay despite a few service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:36

Property Description

Design Interiors in a 19th-Century Building
Experience the charm of a 19th-century building with modern design interiors at Best Western Plus Hotel Universo. Located near Rome's Termini Station, our rooms offer free WiFi and satellite TV for your entertainment.

Wellness Center and Gym
Unwind at our well-equipped gym or relax at the rooftop on the 8th floor. Enjoy complimentary access to our wellness center featuring a sauna and Turkish bath for a rejuvenating experience.

Delicious Dining Options
Start your day with a varied breakfast buffet including Italian coffee and indulge in Roman and international cuisine at our Quattro Stagioni restaurant. Special diet menus are also available upon request.

Book now to enjoy a luxurious stay at Best Western Plus Hotel Universo in the heart of Rome.

Important information:

When booking 5 rooms or more, different policies and additional supplements may apply.

When traveling with dogs, please note that an extra charge of EUR 30.00 per dog, per stay applies. Please note that a maximum of 2 dogs are allowed per room. Please note that the property can only allow dogs with a maximum weight of 20 kilos. Please contact the property before arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FCO

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.7
Based on 5445 reviews
Cleanliness: 7.91
Service: 8.88
Location: 9.92
Room Quality: 9.37
Amenities: 8.9
Value for Money: 6.86
Food and Beverage: 8.91
Overall Experience: 8.88
S
Susan • couple • us
9
Pros:

Location is great!

Cons:

We had a really weird room. The bed was in a loft on the second floor and the bathroom was on the first floor. That meant that in the middle of the night one had to go down a narrow, winding, dark
Set of stairs to use the bathroom. Not very convenient.
This was the third time I’ve stayed here and will stay here again. The location is great; the neighborhood has many restaurants, shops, and it’s very close to the train station. Overall it’s a great place to stay in Rome.

2026-05-09 • via Nuitee
E
Edward • family_with_children • us
9
Great location and price for a location near Rome Termini
Pros:

Very friendly staff. Room was spacious and clean

2026-05-09 • via Nuitee
E
Erika • couple • us
10
We loved everything there. We look forward to visiting again.
Pros:

Everything was great! When we needed extra pillows, they were delivered within 30 minutes. Everything was within walking distance. We felt safe in this area of the city.

Cons:

The breakfast was expensive. We only used it once after hour long travel to Rome. For the price, the breakfast was very good.

2026-05-08 • via Nuitee
A
Angela • couple • gb
7
Great location but very overpriced.
Pros:

We had a room with a balcony. The room was a good space and the bathroom was also a good size.

Cons:

The wardrobe was not suitable for dresses. The desk/ dressing table was very cluttered leaving no room to enjoy a coffee etc. The tea/ coffee/ sugar was not replaced on any day we stayed. Tried to add an extra tax for services.

2026-05-08 • via Nuitee
D
Daniela Dazzani • couple • it
9
vacanze romane
Pros:

la vicinanza alla stazione, la colazione varia e abbondante, la gentilezza dello staff, la disponibilità dello chef a venire incontro alle ns. esigenze, la terrazza panoramica

Cons:

migliorerei il servizio ristorante, riduttivo il menù esclusivamente romano

2026-05-08 • via Nuitee
A
Armando • solo_traveller • it
8
2026-05-08 • via Nuitee
M
Mahesh Kumar • family_with_children • in
3
2026-05-08 • via Nuitee
M
Mihran • solo_traveller • am
9
2026-05-07 • via Nuitee
T
Tory • family_with_children • je
10
2026-05-07 • via Nuitee
M
Moshe Fink • solo_traveller • us
6
2026-05-07 • via Nuitee
K
kazuya • solo_traveller • jp
10
2026-05-07 • via Nuitee
P
Paul • couple • us
9
2026-05-06 • via Nuitee
M
Mariane • solo_traveller • cl
8
2026-05-06 • via Nuitee
R
reda • couple • fr
8
2026-05-06 • via Nuitee
U
Ursula • solo_traveller • at
10
Pros:

Freundlichkeit aller Mtarbeiter:innen, Wasserspender für Trinkwasser, gute Zimmerausstattung, Lage, viele Lokale in der Nähe, alles gut zu Fuß erreichbar.

2026-05-06 • via Nuitee
F
Frank • couple • au
10
Great hotel in the heart of Rome
Pros:

Friendly, helpful staff, great breakfast, very comfortable room. We really enjoyed our stay

2026-05-05 • via Nuitee
D
DiaVolina • solo_traveller • ch
7
Pros:

Super Lage, nur wenige Minuten zu Fuss zum Bahnhof Termini. Innenstadt und Restaurant dind auch Fußläufig und ich fand es toll das es ein Trinkwasserspender gab um die Wasserflaschen aufzufüllen und wir am letzten Tag unser Gepäck einstellen konnten.

Cons:

Könnte etwas ruhiger sein, und im Bad evtl. Mal das eine oder andere Renoviert werden.

2026-05-05 • via Nuitee
J
Joan • couple • gb
9
2026-05-05 • via Nuitee
T
Terri • solo_traveller • us
10
Pros:

How close it is to venues and restaurant

2026-05-05 • via Nuitee
J
Jerzy • couple • pl
10
Wielkanoc w sercu Rzymu - niezapomniane przeżycia
Pros:

Super śniadania. Bardzo wygodne łóżko. Świetna lokalizacja do zwiedzania miasta.

2026-05-04 • via Nuitee