Hotel Pace Helvezia

It was clean and modern

Colazione

The accommodation is in a great location. The rooms are well-equipped and clean. Breakfast was sufficient. The staff were very kind and helpful. We really enjoyed our stay at this hotel.

Breakfast was great, room was clean, and location was great.

La posizione era ottima , vicino il centro

Recepcioner je bio prilagodljiv mojim argumentima,i uspjeli smo riješiti nesuglasice.
Direktor nije bio logičan i realan....

I did my research & booked The Pace Helvizia Hotel.

I wanted a central location, close to all of the iconic landmarks at a price that I was happy with.

This hotel did not disappoint, we could not have chosen a better place.

I did read past reviews & my take on it is simply that I was not expecting a modern contemporary feel with sharp decor. What we got was ornate ceilings, draped curtains & traditional inlaid wooden furniture- it all added to the experience.

The staff were friendly & welcoming, the breakfast was very good & the hotel was clean.

There is a roof top terrace with amazing views across the city, we could see St Peter’s Basilica which looks stunning at night.

I would definitely go back & would recommend Pace Helvizia without hesitation.

Buen desayuno
Buena ubicación

Ubicación

Cleanliness and facilities are unacceptable:
– Extremely low water pressure and very slow drainage, causing flooding during showers
– Broken water pipes in the room, never repaired
– Visible dust and black debris on the bed
– Skin itching after sleeping
– Breakfast plates not properly cleaned

If these alone don’t make you leave, read carefully what happened next.

I paid for multiple nights and was already staying in the room, but the hotel sold my room to another guest while my stay was still ongoing.

Because my reservation was split into several bookings due to a flight cancellation, the hotel used this as an excuse to manipulate the situation:
• On the first day, night staff told me I must change rooms the next day.
• The next morning, the manager said I did not need to change rooms.
• That same evening, I returned to find my room door blocked with a note telling me to go to the front desk.

At the front desk, the night staff openly admitted that my room had already been sold to someone else. I was told I “had to move.”

I asked to change rooms immediately.
They said the hotel was full and told me to move the next day instead, meaning I was expected to accept being displaced because of their mistake.

Then it got worse.

I was told that if I wanted to continue staying, I needed to pay extra starting that very night — even though:
1. I had already paid for my stay
2. The hotel had already resold my room

So the room was sold twice, and I was asked to pay more for it.

Communication was hostile and unprofessional. The night front desk refused to answer calls, hung up directly, and repeatedly said “I’m busy.” Management kept changing their statements and offered only one type of “solution”: whatever was easiest for the hotel, not the guest — including asking me to leave my luggage at the front desk during the day with no room provided, despite payment.

This is not a misunderstanding.
This is mismanagement, overbooking, and pressure placed entirely on the guest to absorb the consequences.

By the way, I stayed for three full nights, and no one ever came to fix the broken water pipe — not once, all the way until checkout.

This is absolutely not a four-star hotel.
There are many better options nearby. Avoid this place.

The location not bad ( but not the best)

Location excellent. Concierge great. Value for money excellent. Close for a lot of major sites, felt safe as a sole female at all times. Room better than expected from pictures when I booked I think my room was upgraded to a double. Hearing was set too high for me especially the underfloor in the bathroom so had windows permanently open as unable to alter the temp. The hotel is on a very busy road in the mornings but not unbearable. The good out weighed this. Breakfast simple but I’m happy with a good coffee so was fine. The beds are not the best but I still slept due to exhaustion from all the walking. Fridge with mini bar in room which was reasonably priced. plus kettle with tea and coffee. Great. My only criticism is although room was clean I think a deep clean would make a difference ie around basin taps were needing a scrub , tv very dusty and remotes dirty. Tv didn’t seem to be working. But these issues are minor would definitely stay here again.

מקום המלון ממש במרכז חוצים את הכביש שמונה דקות הליכה אנחנו במזרקה מקום המלון מעולה אפשר לשפץ אותו כי הוא ישן יחסית למקום שלו והרופ טופ מהםם עם נוף לעיר חבל שאין קפיטיריה לשתות קפה עם רוגע כזה ,,המלון נקי אבל שמו שתי בקבוקי שמפו ממש קטנים ביום ראשון ולא השאירו עוד,,,בגדול אהבתיי מספיק לי תמונת מרי. הקדושה מעל המיטה🙏♥️

Gångavstånd till det mesta. Härlig takterrass med fin utsikt över Rom.

Venligt personale og god beliggenhed - en fantastisk tagterrasse

Location

Excellent position to explore Rome a reasonable walk to all the major sights.