Hotel Serena srl

Hotels
7.7 (5837 reviews)
Via Principe Amedeo 64 , Rome , it

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Value for money
Cons:
Cleanliness issues
Some outdated facilities

Categories

Cleanliness
6.35
Multiple comments highlighted issues with cleanliness including odors and dirty mirrors.
Service
8.31
Most reviews noted staff as friendly and helpful, although some inconsistencies were mentioned.
Location
9.35
Numerous reviews praised the great central location, close to Termini station.
Room Quality
7.31
Mixed sentiments towards room size and condition, with some receiving recent upgrades.
Amenities
7.34
General sentiment on basic amenities; however, some mentioned them being outdated.
Value for Money
7.3
The hotel offers competitive pricing, but there are concerns about some aspects of quality.
Food and Beverage
7.35
Comments noted that breakfast was satisfactory but lacked variety.
Overall Experience
8.31
Overall feedback was positive, with location being a strong point, despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 11:36

Property Description

Convenient Location
Hotel Serena is conveniently located within walking distance of Termini Railway Station, making it easily accessible for travelers. The surrounding area boasts a variety of typical restaurants, perfect for experiencing local cuisine.

Helpful Staff and Services
The friendly staff at Hotel Serena are always ready to assist guests with information about Rome, city tours, and arranging private shuttles to popular landmarks. Their dedication to guest satisfaction ensures a pleasant and stress-free stay.

Elegant Rooms and Delicious Breakfast
Each room at Hotel Serena exudes elegance and style, providing a comfortable retreat for guests. Start your day with a delicious continental buffet breakfast served daily in the hotel bar from 07:30 to 10:00.

Experience the charm of Rome with a stay at Hotel Serena. Book now for an unforgettable stay!

Important information:

Payment must be made upon check-in. Checks are not accepted as a form of payment.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FCO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.7
Based on 5837 reviews
Cleanliness: 6.35
Service: 8.31
Location: 9.35
Room Quality: 7.31
Amenities: 7.34
Value for Money: 7.3
Food and Beverage: 7.35
Overall Experience: 8.31
A
Antonio • solo_traveller • es
8
Pros:

La ubicación,el desayuno muy bien las habitaciones muy limpias todo correcto Y el señor Marco de recepción muy amable,simpático y agradable

Cons:

Por decir algo,que todos deberían seguir un poco la linea de Marco,que parece que les cuesta dar los buenos días o las buenas noches

2026-04-11 • via Nuitee
T
Thayna • couple • br
1
2026-04-10 • via Nuitee
S
Serkan • family_with_children • tr
7
Pros:

Personel güler yüzlü ve yardım sever

Cons:

Kahvaltı daha iyi olabilirdi.

2026-04-09 • via Nuitee
M
Mohammdali • couple • gb
10
2026-04-09 • via Nuitee
H
Hanna • family_with_children • by
7
2026-04-09 • via Nuitee
I
Irfan • family_with_children • ch
8
2026-04-09 • via Nuitee
M
Marcello Maria • solo_traveller • at
9
Pulizia ed accoglienza anche in zona Stazione
Pros:

Rara Oasi di nitore in una zona, quella della stazione, che di regola, nelle grandi città, è quanto meno polverosa.
Disponibilità del personale nel venire incontro alle piccole esigenze e nell'aprire la colazione prima dell'orario previsto.

Cons:

Non ho trovato difetti particolari.

2026-04-08 • via Nuitee
R
Regina Sal • couple • pt
5
DECECIONANTE
Pros:

A localização é excelente, o quarto confortável pequeno almoço aceitável

Cons:

Tinha tudo para ser excelente, mas não a partir do momento precisamente no checkout em que damos a informação de ter desaparecido o carregador da Samsung e o respetivo cabo, no último dia, o Sr. da receção disse-nos que ia averiguar e nada nem mensagem como disse que faria nada (quarto 526). De chegar a casa e enviar um mail diretamente para o hotel a perguntar se a situação estava resolvida.... nada até ao dia de hoje (08.04.2026) em que resolvi fazer a avaliação..
Por isso as notas de avaliação não são simpáticas, podiam ter dado alguma justificação, se calhar o erro foi nosso de deixar os cabos à vista, mas sempre o fizemos e nunca tivemos problemas tanto a dois como quando vamos em família sempre deixamos os carregadores e cabos, mesmo em cidades e hotéis mais fracos e duvidosos e nunca tivemos qualquer tipo de problema.
Só alerto para quem ficar hospedado, mesmo que cheguem muito cansados ao quarto verifiquem se não lhes falta nada, para não terem nenhuma desilusão.

2026-04-08 • via Nuitee
L
laetitia • family_with_children • fr
9
Pros:

L'emplacement
L'amabilité du personnel mention spéciale pour le monsieur en costume de mardi apres midi ADORABLE !

Cons:

Salle de bain un peu vieille

2026-04-08 • via Nuitee
P
Pascal • family_with_children • fr
9
Pros:

Hôtel très bien situé, l'amabilité du personnel.

Cons:

Le bruit extérieur, petit déjeuner moyen.

2026-04-08 • via Nuitee
L
La • family_with_children • lu
5
2026-04-08 • via Nuitee
D
Daniela Soledad • couple • ar
7
Mi paso fugaz por Romaa para hacer conexión en tren
Pros:

Buscamos un hotel que quedara próximo a Termini y estaba a 2,5 cuadras. Es un hotel viejo, bien mantenido

Cons:

El entorno es complicado

2026-04-08 • via Nuitee
A
Ani • family_with_children • am
8
2026-04-07 • via Nuitee
B
Bertrand • solo_traveller • lu
8
Pros:

Accueil irréprochable et sympathique. Lit confortable. À deux pas de la gare de Termini. Proche de tout.

Cons:

La chambre individuelle pourrait être un peu plus spacieuse

2026-04-07 • via Nuitee
R
Robert • solo_traveller • it
9
Pros:

The Serena was clean, quiet, and good value for money. Moreover, the staff were friendly, and the breakfast was excellent. I shall be booking here again on my next trip to Rome.

2026-04-07 • via Nuitee
F
Franziska • solo_traveller • at
9
Pros:

Die gute Lage sehr freundliches Personal und alles sauber und gepflegt!

2026-04-07 • via Nuitee
J
Jacek • solo_traveller • de
9
2026-04-07 • via Nuitee
F
Francesca • couple • it
6
2026-04-07 • via Nuitee
C
Carlos Vitor • family_with_children • br
10
Pros:

Localização, atendimento, excelente café da manhã, limpeza e organização.
O atendimento do Marco da recepção é muito boa e atencioso.

Cons:

Quarto 522 precisa consertar a vedação do box.

2026-04-06 • via Nuitee
F
F. Xavier • family_with_children • es
4
No tornarem
Cons:

Antic, sense manteniment. El personal desagradable i amb poques ganes de treballar. El buffet escàs, tot fred, sense torradora ni llet calenta.

2026-04-06 • via Nuitee