Hotel Serena srl

Hotels
7.7 (6349 reviews)
Via Principe Amedeo 64 , Rome , IT
+39 06 481 8214

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Value for money
Cons:
Cleanliness issues
Some outdated facilities

Categories

Cleanliness
6.35
Multiple comments highlighted issues with cleanliness including odors and dirty mirrors.
Service
8.31
Most reviews noted staff as friendly and helpful, although some inconsistencies were mentioned.
Location
9.35
Numerous reviews praised the great central location, close to Termini station.
Room Quality
7.31
Mixed sentiments towards room size and condition, with some receiving recent upgrades.
Amenities
7.34
General sentiment on basic amenities; however, some mentioned them being outdated.
Value for Money
7.3
The hotel offers competitive pricing, but there are concerns about some aspects of quality.
Food and Beverage
7.35
Comments noted that breakfast was satisfactory but lacked variety.
Overall Experience
8.31
Overall feedback was positive, with location being a strong point, despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 11:36

Property Description

Convenient Location
Hotel Serena is conveniently located within walking distance of Termini Railway Station, making it easily accessible for travelers. The surrounding area boasts a variety of typical restaurants, perfect for experiencing local cuisine.

Helpful Staff and Services
The friendly staff at Hotel Serena are always ready to assist guests with information about Rome, city tours, and arranging private shuttles to popular landmarks. Their dedication to guest satisfaction ensures a pleasant and stress-free stay.

Elegant Rooms and Delicious Breakfast
Each room at Hotel Serena exudes elegance and style, providing a comfortable retreat for guests. Start your day with a delicious continental buffet breakfast served daily in the hotel bar from 07:30 to 10:00.

Experience the charm of Rome with a stay at Hotel Serena. Book now for an unforgettable stay!

Important information:

Payment must be made upon check-in. Checks are not accepted as a form of payment.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FCO

Location

Guest Reviews

7.7
Based on 6349 reviews
Cleanliness: 6.35
Service: 8.31
Location: 9.35
Room Quality: 7.31
Amenities: 7.34
Value for Money: 7.3
Food and Beverage: 7.35
Overall Experience: 8.31
A
ALBERTO • solo_traveller • it
9
2026-11-07 • via Nuitee
G
graeme • solo_traveller • au
8
I liked the stay
Pros:

Location

Cons:

All good

2026-11-07 • via Nuitee
S
Sophie • family_with_children • fr
5
Très bof 😆
Pros:

La chambre était propre , bravo aux femmes de ménage .
Bien pour l'emplacement car près des arrivées et départs pour l'aéroport en bus

Cons:

Le petit déjeuner n'etait pas bon et le personnel très froid !
Il fallait taper un moment sur la chasse d'eau pour qu'elle s' arrête de couler ( pas tres écolo) pourtant on l'a signalé mais pas réparée !
Le rideau de douche rigide ne tennait pas , il fallait le remettre souvent dans ses rails 😬
L'étagère penchait donc impossible de faire tenir la trousse de toilette dessus ....bref
Franchement c'etait cher pour un 3 étoiles avec de si mauvaises prestations 😟

2026-11-06 • via Nuitee
C
César Blanco • family_with_children • es
8
Pros:

Excelente ubicación a dos manzanas de la estación Termini y tres de Santa Maria la Mayor.
Un hotel correcto para los estandares de la ciudad en edificio compartido.
El desayuno correcto y la atención adecuada.
La decoración demasiado clásica para mi gusto.

2026-11-06 • via Nuitee
S
Shy • solo_traveller • sa
6
Pros:

It’s very close to the train station Termoni

Cons:

The size of the room compared to the price ,, and there was no kettle not even a public one

2026-11-06 • via Nuitee
S
Stephan • family_with_children • de
1
Grauenvoll
Pros:

Die direkte Nähe zum Bahnhof

Cons:

Absolut Grauenhaft
Habe noch nie in so einem Zimmer übernachtet.
Tapete kommt von den Wänden, einfach andere Tapete drüber geklebt, Schimmel und der Gestank nach altem Zigaretten - Qualm.
Hatte vorab gebeten ob ich ein Nichtraucherzimmer zur Straße haben kann, keine Antwort und Zimmer zum Hinterhof mit ein Zigaretten-Gestank der einem Nichtraucher die Luft zum Atmen nimmt bekommen, ob der Geruch von dem Vorbesucher oder von der darunter liegende Terrasse kam war nicht direkt auszumachen.Das Badezimmer hatte seine besten Jahre hinter sich , Duschschlauch defekt das beim Duschen das ganze Badezimmer unter Wasser stand.
Schimmel an den Wänden und der Ablage. Ebenso der Holzboden vor dem Badezimmer muss wohl auch schon öfters nass geworden sein und löste sich auf. Also Zimmer 206 hat Null Sterne verdient.
Beim Frühstück hatte ich direkt ein Haar im Kuchen, was mal Zufall sein kann. Aber am zweiten Tag hatte die Tischnachbarin auch ein Haar in dem Kuchen und spuckte ihn direkt aus und ging ohne weiteres Frühstück.
Für

2026-11-06 • via Nuitee
I
Inna • couple • nl
4
2026-11-06 • via Nuitee
G
Graziana • solo_traveller • it
7
2026-11-05 • via Nuitee
A
anilcem • family_with_children • tr
1
Sakın bu otel de kalmayın
Pros:

Otelin temizlik ve imkanları Berbat klimayı çalıştırmıyorlar yazan özellikler olmadığı gibi odalar kesınlıkle göründüğü gibi değil oda penceresinden inanılmaz hava giriyor dışarı 5 derece olmasına rağmen havanın soğuk olmadığını iddia edip klimayı açmıyorlar bunu okuyan herkese ricam sakın bu otele gelmeyin

Cons:

Otelin temizlik ve imkanları Berbat klimayı çalıştırmıyorlar yazan özellikler olmadığı gibi odalar kesınlıkle göründüğü gibi değil oda penceresinden inanılmaz hava giriyor dışarı 5 derece olmasına rağmen havanın soğuk olmadığını iddia edip klimayı açmıyorlar bunu okuyan herkese ricam sakın bu otele gelmeyin

2026-11-04 • via Nuitee
C
Cristina • couple • es
5
2026-11-04 • via Nuitee
G
Guendalina • family_with_children • it
8
Pros:

Personale accogliente e posizione ottima

Cons:

Pochi tavoli disponibili per la colazione, non adeguato al numero di ospiti

2026-11-03 • via Nuitee
R
Roberto Ernesto • family_with_children • es
10
Acogedor
Pros:

Nos gustó todo, pero lo más importante fue el trato del recepcionista Marcos, genial la atención.

2026-11-03 • via Nuitee
A
Amaya • family_with_children • es
10
2026-11-03 • via Nuitee
B
Brigitte • couple • fr
8
2026-11-02 • via Nuitee
W
Wayne • family_with_children • au
8
Pros:

Great location and good value

2026-11-02 • via Nuitee
M
Michela • solo_traveller • it
7
Pros:

Centralità

Cons:

Cameriera colazione maleducata

2026-11-02 • via Nuitee
V
Vladimir • family_with_children • ro
7
2026-11-02 • via Nuitee
Весела • family_with_children • bg
6
2026-11-02 • via Nuitee
L
Loreto • solo_traveller • es
8
2026-11-01 • via Nuitee
S
Sławomir • family_with_children • pl
8
Pros:

Wszystko

Cons:

Fatalne śniadanka- jedynie kawa na plusie - monotonia- 6 dni to samo

2026-11-01 • via Nuitee