Mediterraneo Suisse

The hotel is very close to the train station and the cruise port. Lots of good places to eat.

The check in process was somewhat pleasant. I didn’t like the fact that my credit card was charged a pre-authorization when I paid extra for reserve now and pay later at hotel. Upon arrival, the clerk advised that the credit card used to reserved the rooms were charged a pre-authorization charge when that should not have happened. The clerk named Ana was unpleasant, unfriendly and lack customer service and interpersonal skills. When asked her name to address her by name, she responded with “why do you want to know my name?” To which I responded, I would like to address you by name as courtesy while having a conversation about getting an item from the kitchen. The hotel rooms were clean, modern rooms, but there were no complimentary hygiene products provided or kitchenette items.

Unfortunately, only spent one night, so I cannot elaborate on certain facilities factors, but the hotel is located in a wonderful area close to the port. Ideal spot close to a few mini shops and boutique shops.

The bathroom had a leak in the ceiling which caused my daughter to slip and fall.
She did not feeling comfortable notifying the front desk to report the leak because the night time attendant was asking her was she alone. She said he was acting strange which made her feel unsafe, so she put a chair against her door for protection.
We never made it to the hotel because of a flight delay.

My daughter said the hotel was noisey late at night.

When we arrived the next morning, I spoke to manager or daytime front desk attendant and he was rude and asked why we did not report the leak the night before. He said there was nothing they could do for us.

Expedia said they could not reimburse the hotel because they could not get a response from the hotel.

I will never book with Expedia again.

The best view.

Very convenient for cruises. Nice room on the water. Location is great

Great value for the price

Great location but hotel needs some tlc

The only positive aspect for this hotel is that it's about a 10 minute walk from the train station and bus stop. We were forced to this hotel after the San Georgio Hotel (next door) did not honor our pre-booked, pre-payed reservation. They canceled our reservation 2 days before we arrived.

Much better than we were expecting. Lovely white sheets and pillowcases. Nice white towels in the bathroom. We slept really well.

Room was good but no view
Desk clerk was not very helpful had difficulty charging our rooms.
My credit card was billed three times for two rooms
I stlll have not been refunded

Private parking which is important in Civitavecchia.

Room was clean. Bathroom needed updating.

Very close to the train station. Nice property! Showers are Very very small. Rest of the room is oerfect

Balcony view was nice, but the entire hotel was grotty, uncomfortable and very dated, breakfast was shockingly bad!

Authentic Italian hotel. Very comfortable feel and nice location for our travels.

The staff from reception, housekeeping and breakfast were very friendly.
Reception were really helpful and Gianni really helped us out.
Our balcony had a really nice view over the promanade and sea.

The hotel has a great location close to multiple dinning options and transportation is easy as the shuttle, taxi and train terminal are one block away.The room is comfortable and you get what you pay. Make sure to read the small print as breakfast is not included.

Great location

We only used this place for 1 night as we were on a cruise the following day. Firstly 1 major plus about this place is the location. It was excellent. Just a short walk from the train station. The beds were good but a slight issue with the bathroom as it was very dated and could do with a few repairs like the toilet and shower door.

The air-conditioning was great and a god send when comong out of the heat outside.

The views from the hotel were also top notch.

Just a few repairs and a slightly higher level of cleanliness would of made it a more enjoyable stay.

close to port