Best Western Hotel Metropoli

Hotels
•
Best Western
8.8 (1896 reviews)
Piazza Fontane Marose , Genova , it

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Ironing service
See all facilities

Review Highlights

Pros:
Great service
Convenient location
Good value for money
Cons:
Cleanliness issues
Room size limitations
Breakfast quality mixed

Categories

Cleanliness
8.28
Some reviews mention issues like stains and a need for maintenance, which impact cleanliness.
Service
9.75
Consistently highlighted as friendly and helpful with great local tips.
Location
9.29
Many reviews rave about the central location and convenience.
Room Quality
8.24
Some reviews point out room size issues and varying comfort levels.
Amenities
8.77
Amenities are decent, but a few reviews suggest additional items would be beneficial.
Value for Money
8.73
Generally perceived as good value, especially considering breakfast offerings.
Food and Beverage
8.28
Mixed reactions on breakfast quality; some mentioned it could be improved.
Overall Experience
9.05
Overall a positive experience with some areas for improvement mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:15

Property Description

Central Location in Historic Genoa
Situated in the heart of Genoa's historic center, the Best Western Hotel Metropoli offers proximity to iconic landmarks like Via Garibaldi and the Genoa Aquarium.

Modern and Elegant Rooms
Experience comfort and style in the hotel's completely renovated, air-conditioned rooms featuring refined wood floors, free Wi-Fi, and 32” LCD TVs.

Exceptional Services and Amenities
Enjoy a rich breakfast buffet, 24-hour staff assistance, and a lobby adorned with contemporary Italian art. Benefit from the Special Protection Program ensuring a safe stay for guests and staff.

Book now for an unforgettable stay in Genoa!

Important information:

When booking more than 4 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GOA

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    No parking available.

Location

Guest Reviews

8.8
Based on 1896 reviews
Cleanliness: 8.28
Service: 9.75
Location: 9.29
Room Quality: 8.24
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 8.28
Overall Experience: 9.05
K
kuesa • solo_traveller • de
7
2026-06-06 • via Nuitee
E
EWA • couple • pl
10
Pros:

Idealna lokalizacja
Czyściutko
Bardzo wygodne łóżko

2026-06-06 • via Nuitee
C
Cosimo Marco • solo_traveller • it
9
2026-06-05 • via Nuitee
A
Anita • extended_group • it
8
2026-06-04 • via Nuitee
F
Francesco Filippo • solo_traveller • it
9
2026-06-02 • via Nuitee
H
Hernan Dario • couple • ar
10
Pros:

Lo que más me gustó fue la ubicación, a pasos de Vía Garibaldi.

2026-06-02 • via Nuitee
S
silvia • family_with_children • it
9
Tutto perfetto
Pros:

La struttura era centralissima, a piedi abbiamo potuto raggiungere tutte le principali attrazioni di Genova

Cons:

Nulla

2026-06-02 • via Nuitee
A
Agata • solo_traveller • it
9
Pros:

Gentilezza del personale e posizione centralissima. La stanza nuova appena ristrutturata e ampia.

Cons:

La pulizia non era eccellente, molta polvere in camera.

2026-06-02 • via Nuitee
E
Eva • solo_traveller • de
9
Pros:

Sehr gutes Frühstück, perfekte Lage

2026-05-31 • via Nuitee
S
Sara • couple • it
10
2026-05-30 • via Nuitee
D
DONGBIN • solo_traveller • kr
6
Cons:

에어컨이 너무 안시원함...

2026-05-29 • via Nuitee
T
TB77 • family_with_children • hu
10
2026-05-29 • via Nuitee
M
Marcelo Alfredo • solo_traveller • ar
10
Pros:

Ubicación, amabilidad del personal, limpieza, excelente hotel para disfrutar a pleno

Cons:

Nada, un lugar preferencial para disfrutar

2026-05-29 • via Nuitee
C
Céline • family_with_children • fr
8
On reviendra !
Pros:

L'accueil au top, la gentillesse du personnel, sur demande j'ai pu avoir un petit déj sans gluten. La situation de l'hôtel au top !

Cons:

Le confort de la literie, matelas et oreillers un peu comme dans tous les hôtels.

2026-05-25 • via Nuitee
G
Garth • solo_traveller • au
9
Please, great staff and good breakfast and coffee
Pros:

Friendly staff

Cons:

Was cold ( no heating allowed by State) as air con heating turned off.

2026-05-25 • via Nuitee
F
Fabrizio • solo_traveller • it
7
Pros:

Posizione centrale ,vicinissima al centro storico

Cons:

La dimensione della camera, e il rapporto tra offerta e prezzo pagato.

2026-05-24 • via Nuitee
S
Sam & Claudia • solo_traveller • it
5
Pros:

Il punto dove si trova è molto centrale, anche se le camere risultano rumorose se danno sulla strada.

Cons:

L'arredo della camera è datato e meriterebbe un cambio o una ristrutturazione. Per essere un tre stelle onestamente costa troppo.

2026-05-24 • via Nuitee
P
Paolo • extended_group • it
8
Week end con amici
Pros:

Viaggio con amici, posizione ottimale per visitare il centro di Genova. Ottima colazione, dolce e salata con molta varietà di prodotti. Hotel pulito, personale cordiale e disponibile per qualsiasi esigenza. Rapporto qualità prezzo leggermente alto.

Cons:

Nel bagno toglierei la vasca / doccia e metterei una doccia grande.

2026-05-24 • via Nuitee
P
PABLO • solo_traveller • br
9
Ótima localização e custo-benefício.
Pros:

Ótima localização, equipe muito proativa e com bom serviço.
Permitiram late check-out por causa do horário de meu voo.
Cama muito confortável.

2026-05-24 • via Nuitee
C
Chris • couple • gb
8
A good, solid choice for a tourist stay.
Pros:

It's a chain hotel, but everything was fine with no weakness/problem. The area is pleasant enough and just on the edge of the 'tourist centre' with easy walks to highlights and buses stopping right outside. The plaza in front is pleasanr and not noisy.

Cons:

Nothing other than the tiny, two person, lift!

2026-05-24 • via Nuitee