Best Western Hotel Metropoli

Hotels
•
Best Western
8.8 (1756 reviews)
Piazza Fontane Marose , Genova , it

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Ironing service
See all facilities

Review Highlights

Pros:
Great service
Convenient location
Good value for money
Cons:
Cleanliness issues
Room size limitations
Breakfast quality mixed

Categories

Cleanliness
8.28
Some reviews mention issues like stains and a need for maintenance, which impact cleanliness.
Service
9.75
Consistently highlighted as friendly and helpful with great local tips.
Location
9.29
Many reviews rave about the central location and convenience.
Room Quality
8.24
Some reviews point out room size issues and varying comfort levels.
Amenities
8.77
Amenities are decent, but a few reviews suggest additional items would be beneficial.
Value for Money
8.73
Generally perceived as good value, especially considering breakfast offerings.
Food and Beverage
8.28
Mixed reactions on breakfast quality; some mentioned it could be improved.
Overall Experience
9.05
Overall a positive experience with some areas for improvement mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:15

Property Description

Central Location in Historic Genoa
Situated in the heart of Genoa's historic center, the Best Western Hotel Metropoli offers proximity to iconic landmarks like Via Garibaldi and the Genoa Aquarium.

Modern and Elegant Rooms
Experience comfort and style in the hotel's completely renovated, air-conditioned rooms featuring refined wood floors, free Wi-Fi, and 32” LCD TVs.

Exceptional Services and Amenities
Enjoy a rich breakfast buffet, 24-hour staff assistance, and a lobby adorned with contemporary Italian art. Benefit from the Special Protection Program ensuring a safe stay for guests and staff.

Book now for an unforgettable stay in Genoa!

Important information:

When booking more than 4 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GOA

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    No parking available.

Location

Guest Reviews

8.8
Based on 1756 reviews
Cleanliness: 8.28
Service: 9.75
Location: 9.29
Room Quality: 8.24
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 8.28
Overall Experience: 9.05
H
Herve • solo_traveller • ch
8
2026-02-14 • via Nuitee
P
Paola • extended_group • it
8
2026-02-14 • via Nuitee
G
Giuseppe • couple • it
9
2026-02-14 • via Nuitee
I
Iris • solo_traveller • it
10
2026-02-13 • via Nuitee
A
ANGELICA • family_with_children • br
8
Ótima localização!
Pros:

Ótima localização. Tamanho do quarto muito bom., confortável. Banheiro grande.

Cons:

Poderiam melhorar um pouco a limpeza do quarto que deixava a desejar quando a gente olhava nos cantos. Precisei afastar a cama de solteiro p/ o meu filho e embaixo estava muito empoeirado a até com caco de vidro.

2026-02-13 • via Nuitee
V
Valentina Avellone • family_with_children • it
10
Pros:

Personale gentilissimo , posizione comodissima per scoprire il centro di Genova e colazione ottima.

2026-02-12 • via Nuitee
A
Andrea • solo_traveller • us
9
Great location in Genoa with helpful front desk staff
Pros:

The hotel was in a central location and the city was very walkable from here. It's a standard type of hotel with a good breakfast but what made it exceptional were the very helpful young women who staffed the front desk. Every shift had two staff who were friendly, helpful, efficient and overall very pleasant in their interactions and recommendations.

Cons:

Staff in breakfast room seemed a bit distracted and getting coffee required more effort than you'd expect.

2026-02-11 • via Nuitee
Z
Zane • solo_traveller • fr
10
Pros:

Location

Cons:

Propreté

2026-02-10 • via Nuitee
S
Sergio • family_with_children • it
9
2026-02-10 • via Nuitee
B
BRUNA • solo_traveller • it
8
2026-02-09 • via Nuitee
G
Garnham • couple • it
7
Good location for visiting the city
Pros:

This is a reasonably priced hotel in an excellent location, walkable to most places you would like to visit. Close to great cafes, restaurants etc. The room and bathroom were spotlessly clean.

Cons:

WiFi did not work in our room on 4th floor. When we brought this to the attention of the man on reception, he just replied “WiFi is working”. It’s a bit old and tired but ok for a city visit.

2026-02-09 • via Nuitee
P
Pietro • solo_traveller • it
8
Pros:

Ottima posizione, personale piacevole e accogliente

Cons:

Camera piuttosto piccola e aria condizionata rumorosa

2026-02-09 • via Nuitee
C
cipriano • solo_traveller • it
8
2026-01-31 • via Nuitee
S
Saša • solo_traveller • si
10
2026-01-30 • via Nuitee
M
Moreno Vehi • solo_traveller • es
10
Pros:

La comodidad y el silencio

Cons:

Me faltó gorro de ducha 😅

2026-01-29 • via Nuitee
W
Wolfgang • couple • de
9
2026-01-29 • via Nuitee
A
alorenzoni • solo_traveller • br
10
Bela e acolhedora
Pros:

A localização é excelente, no coração de Genova. As acomodações são confortáveis e silenciosas, não obstante se encontrem em uma região movimentada da cidade. Café da manhã abundante e com muitas opções de comidas e bebidas. O pessoal da recepção é disponível e acolhedor.

2026-01-28 • via Nuitee
L
Lorenza • solo_traveller • it
10
Raccomando.
Pros:

Hotel in posizione eccellente, personale estremamente gentile e premuroso.
La signorina al desk, professionale ma amichevole come accade raramente.
Ottime camere, colazione buona e varia.
Tornerò sicuramente.

Cons:

Nulla.

2026-01-27 • via Nuitee
S
simona • couple • it
8
Consigliata
Pros:

Bella location pulita e accogliente

2026-01-26 • via Nuitee
S
Silvana • couple • it
10
Pros:

Era completa di quanto descritto

Cons:

La chiave

2026-01-24 • via Nuitee