Best Western Hotel Acqua Novella

Hotels
•
Best Western
8 (1213 reviews)
Via Acqua Novella 1 , Spotorno , IT
+39 019 741665

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent sea views and location
Elevator/lift providing easy access to the beach
Sea-view pool and pleasant outdoor areas
Generally friendly and attentive staff (many mentions)
Good parking availability in several reviews
Comfortable beds / good room size in newer building
Cons:
Serious cleanliness issue reported (stained bed linens)
Rooms dated and in need of renovation; small showers and some rooms without balconies
Perceived poor value: high price, parking and breakfast often extra
Occasional unfriendly or careless service reported
Crowded breakfast and weak coffee
Limited toiletries provided and lack of on-site vending/automatic sales

Categories

Cleanliness
6
Mixed to negative: at least one report of stained bed linens and a customer complaint about hygiene supplies; cleanliness issues lowered this score.
Service
9.5
Overall service generally described as friendly and attentive in several reviews (helpful staff, attentive personnel), but isolated reports of unfriendly or careless behaviour and a disappointing manager phone response—score raised to reflect predominantly positive mentions with a few negative incidents.
Location
9.5
Very strong positive sentiment: repeatedly praised for excellent sea views, direct beach access (lift), proximity to the shore and an overall superb location.
Room Quality
6.5
Mixed to negative: multiple comments that rooms are dated, need renovation, small showers and some rooms without balconies; a few mentions of good-sized rooms in newer buildings.
Amenities
9
Positive mentions: sea-view pool, elevator access to the beach, parking availability. Some minor complaints about lack of vending machines and small toiletries but overall amenities (pool, lift) are strong.
Value for Money
6.5
Negative: several guests considered the price high for the off-season and for the level of service/offerings; additional costs (parking, breakfast) contributed to poor value perception.
Food and Beverage
8
Generally adequate breakfast frequently mentioned but with complaints about crowded breakfast areas and poor coffee; overall satisfactory but not exceptional.
Overall Experience
9
Generally positive overall: many guests highlight relaxing stays, stunning views and pleasant facilities despite some issues (dated rooms, small showers, isolated service/cleanliness problems).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Panoramic Views and Beach Access
Enjoy breathtaking views of the Gulf of Spotorno from the comfort of your room at Acqua Novella. Take advantage of the private beach with a bar, restaurant, and sun lounger hire right in front of the hotel.

Elegant Rooms with Modern Amenities
Relax in rooms adorned with Vietri ceramic tiles and equipped with free Wi-Fi, SKY TV, and air conditioning. Upgrade to a room with a private sea-view balcony for the ultimate luxury experience.

Convenient Location and Special Protection Program
Benefit from easy access to nearby attractions such as ferries to Corsica and the A10 Motorway. Rest assured with our Special Protection Program in place, ensuring a safe and secure stay for both guests and staff.

Book your stay at Best Western Hotel Acqua Novella now to experience the perfect blend of luxury and tranquility.

Important information:

Please note that access to the private beach and use of the beach equipment comes at extra charge. The private beach is not reserved to hotel guests, reservation is required.

Please note the beach is available from 1st June, 2025 to 15th September, 2025.

Please note that car parking is limited and subject to availability due to limited spaces.

Please note that the swimming pool is available from 15th May, 2025 to 15th September, 2025.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Thu, Oct 1, 2026 until Thu, Apr 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: GOA

Location

Guest Reviews

8
Based on 1213 reviews
Cleanliness: 6
Service: 9.5
Location: 9.5
Room Quality: 6.5
Amenities: 9
Value for Money: 6.5
Food and Beverage: 8
Overall Experience: 9
R
ROBERTO • solo_traveller • it
8
2026-10-24 • via Nuitee
N
Nadia • family_with_children • fr
8
2026-10-24 • via Nuitee
G
gabriele • solo_traveller • it
5
2026-10-22 • via Nuitee
M
Marina • family_with_children • it
7
Pros:

Posizione e letti

2026-10-21 • via Nuitee
S
Sandro • solo_traveller • ch
3
Cons:

Les draps de lit étaient tachés à plusieurs endroits de taches rouges…
La personne responsable à la réception de m’a accordé que 18.— de réduction pour ce problème
Je suis arrivé tard en chambre et j’ai fait part de ce problème que le lendemain matin…
Je déconseille cet établissement pour la désinvolture du personnel et même du Directeur au téléphone

2026-10-18 • via Nuitee
P
Paola Corsico • solo_traveller • it
7
2026-10-16 • via Nuitee
A
Anette • couple • no
10
Den vakreste utsikten
Pros:

Stort rom med veldig god seng. Nydelig utsikt og ett vennlig personalet

2026-10-14 • via Nuitee
B
Bassetto • solo_traveller • it
6
Pros:

La posizione e lo staff.

Cons:

Un prezzo troppo alto per un periodo fuori stagione e non era incluso il parcheggio e la colazione.
Per un albergo 4 stelle io mi aspettavo molto di più per essere sincero. L'abbigliamento è vecchio, la colazione era un po' affollata e per prendere un caffè ci serviva 10 Min...

2026-10-09 • via Nuitee
G
Giorgio • couple • it
9
2026-10-07 • via Nuitee
A
ALEXIS • solo_traveller • fr
10
2026-09-18 • via Nuitee
E
Elena • couple • ch
4
Proceed further - there are much better options further down.
Pros:

Only the view from the room. All the rest was only passable.

Cons:

First of all, the property is truly dated - design, furniture, towels. The hotel sits on a steep hill across from the sea shore. There is an elevator to help one get down to the beach level but then you have to walk around to reach a pedestrian crossing over a busy national road. The general feeling we've had could be summed up by the word "unfriendly" or "careless". The breakfast was adequate except for coffee.

2026-09-17 • via Nuitee
C
Clemens • couple • at
7
2026-09-17 • via Nuitee
A
Alberto • solo_traveller • it
8
2026-09-15 • via Nuitee
B
Bettina • couple • de
8
Pros:

Sehr gute Lage, überwiegend freundliche Mitarbeiter

2026-09-15 • via Nuitee
B
Brunella • solo_traveller • it
10
Ottimo
Pros:

Vista mare ottima

2026-09-14 • via Nuitee
N
Nicolangelo • couple • it
10
Piacevole relax con panorama mozzafiato
Pros:

Il panorama e i servizi tra cui l’ascensore per la spiaggia e la piscina vista mare.

Cons:

Nulla

2026-09-14 • via Nuitee
R
rosanna • solo_traveller • it
9
2026-09-14 • via Nuitee
C
Claudio • couple • it
9
2026-09-14 • via Nuitee
M
Matteo • couple • it
7
Soggiorno di relax
Pros:

La posizione e’ perfetta

Cons:

Il box doccia troppo piccolo e il balcone condiviso perché non permetteva di lasciare le tende aperte.

2026-09-13 • via Nuitee
P
Patrizio • couple • ch
7
Aufgrund des Preis/Leistungsverhältnis würde ich das Hotel nicht unbedingt empfehlen.
Pros:

Tolle Lage direkt beim Strand, Zugang mit Lift sehr bequem. Das Zimmer (neues Gebäude) funktionell und gute Grösse. Gute Parkierungsmöglichkeiten.

Cons:

Die Vorfahrt für das Checkin ist gleichzeitig auch ein Parkplatz. Das ist sehr schlecht gelöst, wenn man Pech hat, ist man nach dem Checkin durch Neuangekommene gesperrt und kann nicht wegfahren. Wir mussten ein Stunde (keine Übertreibung) warten. Das muss das Hotel anders lösen, für ein 4* Hotel ist das sehr schlecht!!!
Der Preis für das Zimmer ist für ein 4* Hotel eher hoch, da es sonst kein Service bietet. Es hat zwar z.B. ein Pool, aber nicht mal ein Automat um ein Wasser usw. zu kaufen. Das Frühstück ist eher teuer.

2026-09-13 • via Nuitee