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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Dry cleaning
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Babysitting/child services
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Sun terrace
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Daily housekeeping
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Shared lounge/TV area
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Concierge service
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Wheelchair accessible
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Wine/champagne
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Screens / Barriers between staff and guests for safety
Review Highlights
Categories
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Property Description
Luxurious Accommodation with Stunning Views
Hotel Excelsior, with its breathtaking views of the Bay of Naples, offers elegant rooms with modern amenities. Enjoy the comfort of air-conditioned rooms, free WiFi, and sea views in select accommodations.
Culinary Delights and Dining Options
Indulge in a delightful continental buffet breakfast with a variety of fresh, locally sourced items at Ristorante La Terrazza. Experience Mediterranean and international cuisine while taking in panoramic views at the rooftop restaurant.
Convenience and Leisure Facilities
Stay active at the fitness centre, unwind at the on-site bar, or host events with ease using the conference facilities. With its central location near Piazza del Plebiscito and Maschio Angioino, Hotel Excelsior is the perfect choice for both leisure and business travelers.
Ready to experience luxury and convenience in Naples? Book your stay at Hotel Excelsior now!
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Children and extra bed policy
Children of any age are allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
Location
Guest Reviews
We chose the property because of views, location and recommendations and couldn’t have been a better choice. The views from our room and the whole hotel were just like the movies.. well worth the price. Giuseppe from reception was amazing as well as all the rest of the reception and baggage staff.
Nothing really
7 Dachstock fuer Apero,Frühstück etc wunderschön.
Frühstück war chaotisch,Personal genug aber kein coordination.
Portiers sehr freundlich und hilfsbereit.
Zimmer dunkel
Zuviel diverse lichtschalten,waren auch wachelig.
Bad altmodisch und wenig gutes Licht.
Rutchig Bad lieber grosse Dusche
Sehr scwache Haarföhn
Wasser druck in Dusche auch schwach
Duschekopf entkalken oder putzen auch.
Oft war Auskunft von Reception personnal falsch oder keine Ahnung! Portier von nachbar 5 stern hotel hat mehr gewusst!!!!
room ,staff all were great
Tutto
The staff - exceptional service, from the moment we arrived to the time we checkout out.
This hotel has for me a 5 star rating.
The Reception Staff - excellent 10/10
The Breakfast/Restaurant Staff - excellent 10/10
The Porters - excellent 10/10
The Chambermaid - excellent 10/10
Nothing - the hotel is located in the best part of lungomare.
The location is wonderful right on the waterfront promenade and near several nice restaurants - a couple of these where the prices were not 'adjusted' for tourists. It is a nice but long walk to other nearby attractions in the city; taxis are readily available, a block away. Room was a nice size and had comfortable chairs and a writing desk. We spent several days with the city view room but could still see Vesuvius from the balcony. Front desk staff friendly and efficient as were the bellmen.
The housekeeping was hit and miss. They made up the room sometimes very late in the day and other times early. It took a special call to get the shampoo container refilled in the room. Everything else was great!
La posizione
È vecchia e non tenuta ha bisogno di una ristrutturazione completa internamente
Location and views
Nothing
The location was perfect, being at the end of the row of hotels, it had the best view. The room we had was huge and pure luxury. The view from our room and our adult daughters' room was breathtaking. The terrace was large and private. The bed was the best we slept on while we were away. We were there for just one night, on our final night of a two-week tour of Italy before we flew out of Naples in the morning. It was a great location for getting to the airport and topping off our trip in a luxurious and memorable location. We also really enjoyed walking along the main strip by the sea at night. There are a ton of restaurants and just people out walking around enjoying the view and the weather on a Saturday night.
We found it difficult to find the hotel. Directions could have been made much clearer. It was very difficult to find where to pull up. The front entrance is not obvious, and we didn't know it was the very last building on the road. That would have made it much easier. We ended up driving in a circle at first. When we called the hotel for help, they really couldn't direct us, although they were very nice. When we got there, the doorman and the staff in the lobby were fabulous.
We arrived around 4 pm and hadn't eaten, so we went to the rooftop bar where they were still serving a small menu. It was hard to get service. We had to ask if they were serving, and then we continued to wait for a long time for someone to come. The same with the check. The drinks were good, but the food was mediocre at best. There was also a very loud hotel guest repeatedly swearing, and the staff never intervened.
I thought breakfast was included in our reservation, especially at the price level of the hotel, but it wasn't. The eggs, sausage, and bacon were not good, but the pastries were, and so was the coffee. For the selection and quality, it was highly overpriced for the experience. You don't stay at this location based on price, but then you expect to get certain things for what you are paying, with service, quality, and amenities. Our previous luxury hotel included a fantastic breakfast, and its level of service was spectacular.
All that being said, the rooms, the view, the bellman, and the lobby staff made it the perfect place to be for one last night of a very memorable trip.
Lokalizacja
Czystosc lazienki
Location, sea view.
Nothing
Previously we had stayed at the royal continental next door but they were full so we stumbled on the excelsior. What a great score. Super friendly staff. Amazing roof top bar. Excellent breakfast. They upgraded us a a beautiful sea view room. The rooms were very romantic even though this was not a romantic vacation. Definitely five stars. Ed would very much stay here again.
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