Eurostars Hotel Excelsior

Hotels
•
Eurostars Hotels
8.8 (3992 reviews)
Via Partenope 48 , Naples , IT
+39 081 764 0111

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great Location
Friendly Staff
Beautiful Views
Cons:
Cleanliness Issues
Underwhelming Breakfast
Somewhat Dated Rooms

Categories

Cleanliness
8.01
Mixed sentiment; several reviews highlighted issues with cleanliness.
Service
9.48
Positive sentiment; staff friendliness was frequently praised.
Location
9.52
Consistently mentioned as a strong point across multiple reviews.
Room Quality
8.47
Good quality but noted issues with some rooms being dated.
Amenities
8.5
Adequate amenities mentioned, but some guests noted missing items.
Value for Money
8.96
General sentiment; most reviews indicate good value for the location.
Food and Beverage
8.01
Varied feedback; breakfast quality seen as lacking by some.
Overall Experience
9.48
Overall positive experience highlighted in multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:38

Property Description

Luxurious Accommodation with Stunning Views
Hotel Excelsior, with its breathtaking views of the Bay of Naples, offers elegant rooms with modern amenities. Enjoy the comfort of air-conditioned rooms, free WiFi, and sea views in select accommodations.

Culinary Delights and Dining Options
Indulge in a delightful continental buffet breakfast with a variety of fresh, locally sourced items at Ristorante La Terrazza. Experience Mediterranean and international cuisine while taking in panoramic views at the rooftop restaurant.

Convenience and Leisure Facilities
Stay active at the fitness centre, unwind at the on-site bar, or host events with ease using the conference facilities. With its central location near Piazza del Plebiscito and Maschio Angioino, Hotel Excelsior is the perfect choice for both leisure and business travelers.

Ready to experience luxury and convenience in Naples? Book your stay at Hotel Excelsior now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NAP

Location

Guest Reviews

8.8
Based on 3992 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 8.47
Amenities: 8.5
Value for Money: 8.96
Food and Beverage: 8.01
Overall Experience: 9.48
K
Kathleen • couple • us
10
Lovely staff. Great location.
Pros:

Beautiful room. Outstanding view.
Fantastic front of house staff at check in

Cons:

The hotel was struggling with towel service so we went 4 days without fresh bath towels

2026-10-24 • via Nuitee
L
Lukas • couple • ch
8
Gut gelegen an der Promenade, schöne Unterkunft
Pros:

Tolle Lage, schönes Frühstücksbuffet.
sehr grosses, helles Zimmer, ebenso grosszügiges Bad mit Meerblick.
Wir hatten die Junior Suite mit tollem Meerblick

Cons:

sehr grosses, geräumiges Zimmer, leider ohne Couch oder Sessel. Leselampen am Bett wären sehr nützlich gewesen.

2026-10-24 • via Nuitee
A
Andrea • couple • de
9
Wir haben uns sehr wohl gefühlt!
Pros:

Super Lage, schönes Zimmer und extrem freundliches Personal

2026-10-23 • via Nuitee
T
Teresa • couple • es
9
Un hotel magnífico con esencia
Pros:

Ubicación y vistas excepcionales, desayuno bueno. Terraza increible, una experiencia, por vistas, trato, y comodidad

Cons:

Calidad pescado en la cena

2026-10-22 • via Nuitee
C
Claes • solo_traveller • no
9
Excellent location and lovely view over the local boat harbour.
Pros:

Excellent location and lovely view over the local boat harbour.

2026-10-21 • via Nuitee
B
Basyouni • extended_group • sa
7
Good place to stay in Napoli could be better
Pros:

The location near everything by the beach and to city center the were so professional and supportive

Cons:

The hotel is due for renovation lighting bottoms not visible some not working plumbing is required for bathtub water drain is very slow

2026-10-21 • via Nuitee
C
Chiara • family_with_children • ch
10
2026-10-21 • via Nuitee
D
degtyareva • extended_group • it
8
molto bene
2026-10-21 • via Nuitee
F
Fernando • extended_group • es
8
2026-10-19 • via Nuitee
L
Luca • couple • us
7
Elegant hotel, old world charm on the bay of Naples, location perfect-rooms need refresh, attention.
Pros:

We have stayed here many times over the past 35 years. The location, view and breakfast are unbeatable! Even with current street construction underway directly in front of hotel, staff makes every effort to accommodate access to and from hotel.

Cons:

The property is in need of a discerning eye, updates, touch up's in room, chips on furniture, nicks, poor grout work in our bathroom. Marble tub high, hard to enter & exit without concern of slipping.

2026-10-18 • via Nuitee
D
Donatella • solo_traveller • it
8
2026-10-17 • via Nuitee
R
Randall L • solo_traveller • us
10
2026-10-15 • via Nuitee
E
Emanuela • extended_group • it
10
2026-10-15 • via Nuitee
C
Constantino • couple • es
9
Muy buena opción en Nápoles.
Pros:

Ubicación excelente y muy amables todas las personas.

2026-10-14 • via Nuitee
A
Almq • family_with_children • ph
10
2026-10-14 • via Nuitee
S
silvia • solo_traveller • it
8
2026-10-14 • via Nuitee
B
Bart • couple • nl
10
Pros:

Het uitzicht over zee is adembenemend

Cons:

De suite was qua inrichting heel klassiek, misschien voor deze tijd ietwat gedateerd.

2026-10-13 • via Nuitee
M
MICHAL MIRELA • couple • il
8
סבירה מאוד. מלון טוב מיקום מצוין דורש שיפור קל
Pros:

השרות ההקשבה הרצון לסייע

Cons:

שמו אותנו בהתחלה בחדר של נכים ולא ציינו זאת דברים קטנים מקולקלים ודורשים תיקון תוך כדי שהיה

2026-10-13 • via Nuitee
T
Tatiana • couple • ru
9
2026-10-13 • via Nuitee
K
Katrina • couple • us
4
Would stay somewhere else next time
Pros:

Convenient

Cons:

None of the outlets worked in my room, the hair dryer didn’t work and I could never get a hold of room service

2026-10-12 • via Nuitee