Bob W Florence Santa Croce

Hotels
8.9 (630 reviews)
26, Lungarno della Zecca Vecchia , Florence , IT
+39 396 322 4371

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Express check-in/check-out
Safety deposit box
Non-smoking throughout
Private check-in/check-out
Outdoor furniture
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Nice breakfast
Cons:
Room differences from booking
Small shower
Noise issues

Categories

Cleanliness
8.73
Clean and tidy rooms mentioned, but some complaints about room matching images.
Service
9.5
Staff described as friendly and helpful by multiple reviews.
Location
9.34
Convenient location near attractions with good views.
Room Quality
8.39
Mixed reviews - some rooms not as described or different from expectations.
Amenities
8.32
Basic amenities provided but some issues with shower size.
Value for Money
8.88
Overall value seemed good despite some room quality concerns.
Food and Beverage
8.83
Breakfast met expectations and was well-received.
Overall Experience
9.2
General positive sentiment with a few notable negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:24

Property Description

Modern Amenities
Experience comfort and convenience with air conditioning, flat-screen TV, and free WiFi in every room.

Central Location
Explore Florence's iconic landmarks such as Palazzo Vecchio and Ponte Vecchio just a short walk away from the hotel.

Complimentary Breakfast
Start your day off right with a delicious buffet breakfast included during your stay.

To secure your stay at The Sonetto powered by Sonder for an unforgettable experience in Florence, book now!

Important information:

Complimentary cleaning service is offered weekly for stays of more than 6 nights.

Please note that breakfast will be open Monday to Sunday, from 08:00 to 11:00Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FLR

Location

Guest Reviews

8.9
Based on 630 reviews
Cleanliness: 8.73
Service: 9.5
Location: 9.34
Room Quality: 8.39
Amenities: 8.32
Value for Money: 8.88
Food and Beverage: 8.83
Overall Experience: 9.2
G
Gurgin • couple • de
9
Gerne wieder.
Pros:

So gut wie alles! Frühstücksbuffet und der enthaltene Service war topp.

Cons:

Störend war, dass im Bad der Wifi-Empfang sehr gut war. Luftlinie 1 m - also im Bett - kein Empfang. War nervig, aber nicht schlimm.

2026-11-07 • via Nuitee
D
Daniel • couple • es
8
2026-11-07 • via Nuitee
W
Wisam • family_with_children • qa
10
Excellent hotel
Pros:

Very nice hotel with very nice view of the river . It was clean and spacious. Would book again if I come to florence

Cons:

Nothing

2026-11-06 • via Nuitee
A
AJ • couple • es
8
PERFECTO PARA COMENZAR A EXPLORAR FLORENCIA
Pros:

Personal amable, mención especial a la persona que estaba cada mañana en el desayuno, muy amable y agradable, gracias por su atención cada día, en un desayuno variado y rico, nos sorprendió gratamente. Ubicación fantástica. Tenía un poco de dudas con el check-in, al no exisitir recepción 24 horas. Todo fue perfecto al enviar los códigos y las instrucciones, muy fluido.

2026-11-05 • via Nuitee
P
Paulo Marcelo • couple • br
10
2026-11-03 • via Nuitee
P
Paul-Antoine • couple • fr
8
2026-10-31 • via Nuitee
M
Michel • couple • ca
9
Un beau moment dans mon voyage
Pros:

Un beau séjour sans anicroche.

2026-10-30 • via Nuitee
C
CHRISTELLE • couple • fr
9
Pros:

L'emplacement et le côté cosy de la chambre. Le petit déjeuner est très varié et de bonne qualité.

Cons:

Le code et le numéro de la chambre envoyés au dernier moment.

2026-10-26 • via Nuitee
M
Manal • solo_traveller • sa
8
Pros:

Location
Friendly staff
Felt safe

Cons:

Getting old and run down despite the cleanliness
Needs an update

2026-10-26 • via Nuitee
S
sabrina • solo_traveller • it
10
Confortevole, moderno e in ottima posizione
Pros:

Il sistema online, lo staff molto gentile e accogliente. La camera essenziale e curata

Cons:

Lo scarico del lavabo non era efficiente

2026-10-25 • via Nuitee
K
Kyra • couple • ca
10
Amazing accommodation in Florence
Pros:

Great location, helpful staff and great facilities.

Cons:

Everything was great, nothing negative stuck out to me.

2026-10-22 • via Nuitee
T
Thomas • couple • us
7
Great location, good front desk staff, rooms need deep cleaning.
Pros:

The staff was great! Location was great

Cons:

The floor in the room was very dirty. I even foot mopped the hardwood with a hand towel. I show management the black towel and they were disappointed. They stated they would talk to the staff, but where I did not foot mopped was still filthy. Maybe is it a cultural thing I don’t understand

2026-10-22 • via Nuitee
F
FLORENCE • solo_traveller • fr
7
Bon rapport qualité prix
Pros:

La situation géographique - la propreté de la chambre - l'accès au wifi très facile - petit déjeuner équilibré, de bon goût et copieux

Cons:

Le déclenchement de l'alarme incendie à 22h50 - le bruit du frigidaire la nuit - rester enfermée à l'extérieur de la chambre en remontant du petit déjeuner à 8:25

2026-10-20 • via Nuitee
C
Constance • couple • fr
8
2026-10-20 • via Nuitee
K
khalid • extended_group • sa
10
It was amazing and unforgettable
Pros:

The location was so close to the heart of the centre.

2026-10-18 • via Nuitee
K
Keila • extended_group • us
6
Great location, easy to navigate, good communication, not the cleanest place.
Pros:

Great location, staff was friendly, and made it easy to go in and out with codes.

Cons:

Didn’t look anything like the photos. Walls were dirty, rug was overly dirty, and restroom had areas of mold. Place was in an old building. Everything else was great except the conditions of the room.

2026-10-15 • via Nuitee
B
Brielle • couple • us
7
Great location! Clean! Evrything good except bed was not comfortable
Pros:

Everything was great except the bed was very very hard. Staff great, very clean, easy to get more water and towels. Location great.

Cons:

The bed was sooooo hard

2026-10-12 • via Nuitee
B
Bobby • solo_traveller • us
10
2026-10-11 • via Nuitee
T
Tatiana • couple • ru
10
Pros:

Потрясающий номер, отличное расположение, завтраки замечальные!

2026-10-10 • via Nuitee
A
Aspasia • family_with_children • us
10
1st time customer. Now I am looking for Bob W hotels every where I travel before looking elsewhere.
Pros:

This was a perfect location. The room was fantastic. They thought of everything the traveler could want or need. The room was extremely comfy. The staff was genuine and exceptional. Really fantastic in setting taxis and reservations up.

2026-10-09 • via Nuitee