Hotel San Marco

Hotels
Independent
9.4 (127 reviews)
Via San Marco 368, Lucca, LU, 55100 , Lucca , IT

Pets allowed

Facilities

Free breakfast
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Wheelchair accessible
Outdoor pool - seasonal
Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and helpful staff
Cons:
Thin walls
Noisy adjacent property construction

Categories

Cleanliness
9.29
The hotel was very clean and well maintained with excellent linens and towels.
Service
9.76
Staff was friendly, knowledgeable, and helpful, providing exceptional service throughout the stay.
Location
9.8
Very convenient for exploring Lucca, close to the city wall while being quiet and secluded.
Room Quality
9.25
Rooms were clean and modern, providing a comfortable stay.
Amenities
9.28
Nice pool area and lovely garden for relaxation.
Value for Money
9.24
Given the quality of service and amenities, the value is great for location and experience.
Food and Beverage
9.29
Breakfast service was thoughtful with great options, contributing to a delightful start of the day.
Overall Experience
9.26
A thoroughly enjoyable stay with outstanding hospitality and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:03

Property Description

Centrally nestled in the heart of Lucca, Hotel San Marco offers an unforgettable escape with charm and modern comforts.

Recreational Amenities
Dive into relaxation at our seasonal outdoor pool or explore the scenic surroundings with our bicycle rentals. Enjoy the perfect blend of leisure and adventure amidst serene settings.

Culinary Delights
Savor delectable meals at our on-site café, or indulge in the convenience of room service during designated hours. Join us for a complimentary buffet breakfast on weekends to fuel your day of exploration.

Ultimate Comfort
Retreat to one of our 42 air-conditioned rooms, featuring Select Comfort beds with premium bedding, minibars, and complimentary Wi-Fi. Enjoy the luxury of private bathrooms equipped with complimentary toiletries and bidets.

Book your stay at Hotel San Marco today for an extraordinary experience in Lucca!

Important information:

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
  • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from April to October.
  • Pool access available from 9:00 AM to 8 PM.
  • Only registered guests are allowed in the guestrooms.
  • In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 March to 31 March.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PSA

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

9.4
Based on 127 reviews
Cleanliness: 9.29
Service: 9.76
Location: 9.8
Room Quality: 9.25
Amenities: 9.28
Value for Money: 9.24
Food and Beverage: 9.29
Overall Experience: 9.26
D
Donna partner
10
Pros:

Comfortable and quiet hotel. The staff was outstanding and very helpful.

2025-10-03 via Nuitee
E
Eduardo
10
Pros:

Breakfast was excellent. Nice staff, location. No vineyards here. But close to the city wall, and gates. 10 minutes walk to central historic district.

2025-09-29 via Nuitee
L
Lawrence family
10
Pros:

Modern hotel within easy walk of Lucca city wall and city. Very nice pool.

2025-09-25 via Nuitee
J
John partner
10
Pros:

I would recommend Hotel San Marco to anyone visiting Lucca. It was a great choice for exploring and enjoying the walled city. Staff is friendly, knowledgeable and helpful.

2025-09-24 via Nuitee
S
Sybil
10
Pros:

Thoroughly enjoyed my stay at Hotel San Marco
The staff at every level were accommodating and pleasant. The hotel was very clean and well maintained with excellent linens and towels. The garden was lovely the perfect place for a quiet drink or dinner. Would highly recommend this conveniently located property.

2025-09-23 via Nuitee
Z
Zion family
10
Pros:

With pure hospitality upon us first stepping into the property, the staff were an essential element to the overall loveliness of our stay at Hotel San Marco. Knowledgable of their area, they were always willing to provide recommendations and transportation plans for the nearest cultural experiences.

The room was clean and modern, while the pool and surrounding lobby area encouraged community between guests and the endless opportunities to take in the Tuscan sunset.

2025-09-21 via Nuitee
K
Kevin
10
Love Hotel San Marco
Pros:

From the moment we arrived the staff led by Fabio at the front desk welcomed us and offered all the assistance possible, through our entire visit until we were on our way out when Francesco helped with directions and suggestions. The property is very well kept and an excellent location.

2025-09-14 via Nuitee
M
Magda
10
September 2025
Pros:

Absolutely fantastic.close to Centro storico, yet quiet annd secluded. Everyone went out of their way to make my stay perfect. And it was, didn’t want to leave.

2025-09-14 via Nuitee
L
Lina
10
Lucca by the pool
Pros:

Easy access to Lucca, lovely garden with pool and great service. Very friendly and helpful staff. Having breakfast in the garden was great. Overall great stay

2025-09-08 via Nuitee
J
Jari
10
Pros:

Staff was extremely frendly and polite, they really take cafe of clients.

2025-09-07 via Nuitee
A
Adrian partner
10
Pros:

Lovely stay at the San Marco. Staff are superb, can’t do enough for you. 10 mins to the old town. Nice pool area that was quiet in the day even in August. Would go back

2025-08-18 via Nuitee
D
Dennis
10
Fabulus hotel and staff
Pros:

Fantastisk skønt hotel, virkelig sødt personale. Morgenmaden er fin, man kan leje cykler så man nemt på 5 min kan komme ned til byen. God placering i forhold til by muren og centrum i byen.

2025-08-18 via Nuitee
G
Girish partner
10
Pros:

Hotel San Marco was a wonderful place to stay in Lucca. The location is great—just a short walk from the beautiful walled city, making it easy to explore. The swimming pool was a nice bonus, perfect for relaxing after sightseeing.

Fabio at the front desk was outstanding—friendly, helpful, and even taught us a few phrases in Italian. He also gave us great recommendations for places to eat inside the walled city, which turned out to be some of our favorite meals in Lucca. The lady at the snack bar and breakfast service was equally delightful, always courteous and providing exceptional service that made mornings feel special.

Hotel San Marco offered both comfort and genuine hospitality, making our time in Lucca even more memorable.

2025-08-12 via Nuitee
F
Fiona
8
Great Staff
Pros:

Walls a little thin. A next door room guest was a loud snorer and kept us awake for 2 nights in a row. Guests in room above us were very noisy also. Staff were excellent particularly Alessio!
Location very good and pool was good although works on the adjacent property were loud and annoying when lounging around the pool. Breakfast buffet was good without being remarkable. Shower floor in room 207 slightly damaged and needs repairing .

2025-07-24 via Nuitee
K
Kathy
8
Lovely place to stay and a short walk to centre
Pros:

Everything was good. Breakfast, facilities, room etc all very good. Staff were great

2025-07-19 via Nuitee
E
Ethan
10
Pros:

Sensational service from a wonderful family

2025-07-17 via Nuitee
J
John
10
Fantastic
Pros:

Loved our stay and looking forward to coming back in 9 days time. Probably the friendliest and most welcoming hotel that we have ever stayed in, staff are a real credit to you.

2025-07-11 via Nuitee
L
Leo
10
Pros:

Excellent hotel in a great location with courteous and helpful staff

2025-06-25 via Nuitee
P
Paul partner
10
Pros:

Good choice at breakfast. Only downside, was no tea or coffee facilities in room. That is the only negative.

2025-06-22 via Nuitee
D
David partner
10
Pros:

Friendly meeting at reception, comfortable room, good air con, breakfast was very good, plenty choice. The pool area is well looked after and the pool although quite small is perfect for a cooling dip. All service was excellent, breakfast staff all friendly and helpful. Short walk to the city walls and some nice restaurants within 15 minutes walk. Carbone was our favourite. I definitely recommend this hotel.

2025-06-12 via Nuitee