Park Hotel ai Cappuccini

I love this hotel and everything about it. The rooms are very comfortable, the grounds, pool & gym are well maintained, the restaurant menu is delicious and the staff are all exceptionally helpful, and friendly. We return every year and it is always a delight to stay there.

Staff was not interested in guests, just doing a job.
Lobby bathroom was down a dark hallway, which led to another darker hallway which led to an even darker bathroom entranceway.
The room was adequate but the bathroom floor was very slippery. We had to put towels on the floor to prevent slipping.
Breakfast experience was not good. No friendly staff, 2 coffee pots were empty, had to flag down a server who had to brew more, card on the table said they had tea or cappuccino but no server came to our table, had to flag one down again to get a cappuccino.
When a guest went to the front desk to ask a question, front staff person did not bother to get up from her desk ( the desk was on a platform at the back of reception) to come and assist the guest She just asked, "Can I help you?" What happened to customer service where you stop what you're doing and come to the guest to help?

Di livello è molto accogliente

Beautiful property, great staff!

Really amazing hotel. I highly recommend it. Super great location and pretty views. I couldn’t get the heat to turn off, so I was very hot at night but I am sure they will adjust that as the summer closes in.

Wonderful hotel. Incredible art. Like sleeping in a museum. The staff was top notch!

This was such a beautiful hotel + setting! The grounds are so serene. We felt very well cared for while here. We were 2 adults + 1 child in a room, they even set out an extra kids robe for my son which he got such a kick out of. The pool was pretty cool, our son enjoyed playing and swimming there. My only complaint (and a very American one at that) is that the air conditioning was VERY loud, and frankly not very powerful even for all the noise it made. But this is a seasonal issue so I cant take off a star for that!

I have mixed feelings about this hotel, a bit more negative than positive. First off the hotel looks great from the outside, and the common areas are very nice as well. The hotel is a converted monastery so it definitely has character and charm. However once you scratch below the surface then you start to realize this should not be labeled a luxury hotel. If it was independent I would have less of a problem with it, but they are part of the "Small Luxury Hotel" alliance (SLH) therefore they have international hotel luxury levels to uphold but unfortunately they do not.

I am no longer top tier of the SLH loyalty program, I recently did not stay often enough with this hotel chain to renew top tier so I am now middle tier, consequently I did not expect a material room upgrade. I received a modest +1 upgrade from entry level room which was not a surprise. The room was acceptable in some ways, but the upkeep / maintenance was lacking. The towel heater was not heating and the paint was cracking and rusting. The room was very hot so we needed to open the window for some fresh air; the handle was loose and difficult to operate and will possibly fall off soon. The hairdryer was hanged and attached to the wall, which is something far more common at cheap hotels like an Ibis.

The main feature which did not meet luxury standards was breakfast. It was appalling, in Italy of all places. The only hot dish was scrambled eggs and bacon. The only vegetable available was large uncut tomatoes. Heck even lowly Hampton Inn or Holiday Inn Express hotels offer better.

Service was hit and miss - in the restaurant it was fine, and also I wanted to buy bottles of wine from their impressive cellar and someone came to unlock it and show me around. But there were other aspects where service fell short of luxury level. Upon arrival there was nobody to help at the entrance with luggage. Also every luxury hotel should have room service available all day but at this hotel it did not start until 8pm which made it impossibly late because we travel with a 2-year old. The restaurant itself also did not open until 8pm so we simply could not have dinner at the hotel.

Overall this is not a luxury hotel and does not belong in the SLH group. If it was an independent hotel and considering the complete absence of international hotel chains in the area, I would be far more lenient but if a hotel belongs in an international group then guests will judge differently. The price tag at Park Hotel Ai Cappucini was also not cheap at all - it is inflated due to benefiting from the SLH name without fully delivering on quality.

A last minute booking (as we needed to move from a less than suitable hotel nearby) and we were not disappointed! An excellent hotel with a lovely welcome and wonderful front of house service. We had a superior room which was lovely with complimentary Prosecco to celebrate my wife's birthday whilst we were there. Although we didn't use it, complimentary spa and pool use was included with our room and the breakfasts and dinners were excellent with a good choice of dishes and impeccable service throughout. Well done on an excellent two night stay albeit a bit on the expensive side.

We just stayed at the Park Hotel Ai Cappuccini for 3 nights and it was excellent. The location was perfect for us as we enjoy walking and it was just a 10-15 minute walk to “Centro Storico di Gubbio.” We also had a car and it was a great base for seeing the surrounding area. They have great parking on site. The room was spacious, clean and the bed was very comfortable. The building was beautiful. The facilities from the pool, workout room and sauna were great (to name just a few). They had a fabulous breakfast, very delicious. To top it off, you could see attention to every detail and entire staff was wonderful! Thank you so much to everyone at the Park Hotel Ai Cappucini! We’d love to return and I highly recommend!

Amazing hotel, beautiful rooms, beautiful spaces, amazing food. Great location and even possible to get out for a run in the morning. There are some beautiful buildings if you turn left out of driveway.

Slowest, rudest barman in Italy. Customers a massive inconvenience.

Albergo molto bello con un parco veramente molto grande, struttura con aree molto grandi, camere spaziose e pulite.

Ottimo servizio, personale molto preparato e gentile.

Excellent staff

Datato, andrebbe rinnovato, soprattutto le camere. Quindi rapporto qualità prezzo non adeguato. Percorso spa a pagamento (tranne piscina, gratuita) è a mio parere un errore, visto il costo elevato della camera.

Posto incantevole,stanze molto belle,spa perfetta e personale molto professionale

Lovely hotel in a splendid location. Staff couldn't have been better. Really enjoyed the spa and meals, both part of a package.

Beautiful hotel, excellent service. Breakfast was great. In general, we loved this hotel and would recommend it to anyone

Sehr schönes, ruhiges Hotel mit top Spa und Innenpool. Personal sehr freundlich und zuvorkommend. 5 Minuten Autofahrt zum Amphitheater und Dorfzentrum. Guter Ausgangspunkt um Umbrien zu entdecken.
Auch Hundie war überall willkommen

Bel soggiorno

dall'ingresso al check out il personale stento a qualsiasi esigenza. Ottima la struttura da un punto di vista logistico (stanze ampie, colazione per tutti i palati, piscina e sauna molto ben tenuti). Grande attenzione alle regole anticovid e questo è un elemento che tranquillizza l'ospite. Sono soddisfatto