Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Parking
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Hot tub/Jacuzzi
Sauna
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Central location
Cons:
Small rooms
Poor breakfast quality
Limited amenities
Unpleasant interactions with staff

Categories

Cleanliness
6.48
The rooms were clean, but small. The shower cab was extremely small and uncomfortable for use.
Service
7.95
Friendly and helpful staff, but the owner's unkind approach was disappointing.
Location
8.99
Posizione centrale, convenient location.
Room Quality
6.44
Rooms were clean but small.
Amenities
5.97
Limited amenities; no breakfast box available, and uncommunicated costs for wellness center amenities.
Value for Money
6.93
Definitely overpriced given the experience provided.
Food and Beverage
5.48
Breakfast was poor with stale bread and limited options.
Overall Experience
6.95
Some positive aspects, but overall experience marred by service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 18:11

Property Description

Charming 3-Star Hotel in Porretta Terme

Elegant Restaurant and Free Parking
Indulge in the flavors of Romagna cuisine at our elegant restaurant and enjoy the convenience of complimentary parking during your stay.

Comfortable Rooms and Wellness Center
Relax in our simple yet cozy rooms equipped with modern amenities. Unwind at our wellness center with a variety of beauty treatments for a rejuvenating experience.

Convenient Location and Personalized Service
Located just 500 meters from the spa center, Hotel Bertusi offers a prime location for relaxation. Let our friendly staff assist you with booking tickets and ensuring a memorable stay.

Experience the charm of Hotel Bertusi - book your stay now for a delightful getaway.

Important information:

Please let the property know your expected arrival time in advance. You can use the Special Requests box when booking or contact the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: BLQ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Parking

    Free private parking is possible at a location nearby (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 3 years old stay for € 12 per person per night when using an available cot.
    Children up to and including 6 years old stay for € 15 per person per night when using an existing bed.
    Children from 4 years old to 12 years old stay for € 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.9
Based on 24 reviews
Cleanliness: 6.48
Service: 7.95
Location: 8.99
Room Quality: 6.44
Amenities: 5.97
Value for Money: 6.93
Food and Beverage: 5.48
Overall Experience: 6.95
P
PIERALBERTO • couple • it
4
Cons:

L'accoglienza del titolare.
Inoltre la spa è molto piccola

2026-03-19 • via Nuitee
N
Natale • solo_traveller • it
8
2025-11-09 • via Nuitee
D
Dimitrov Yordan • solo_traveller • bg
3
Pros:

Friendly and helpful staff.

Cons:

The rooms were clean, but small. Bed is literally just 40 sm from the wass. No any amenities inside, except a safe box.
The shower cab was extreamlysmall and uncomfortable for use.
Breakfast was included in the price, but only after 7:15. So it was not OK with me, I have asked for a breakfast box, they said it was not available.
Noisy. The walls are from newspapers.
Sunday tried the breakfast. Poor.
Bread was at least two days old. Dry and hard.
Only one type of salamy. No cheese. Only cold breakfast. No eggs, no nothing.
Definitely overpriced, be adviced.

2025-11-02 • via Nuitee
F
Fabiola • solo_traveller • it
7
2025-08-18 • via Nuitee
P
paolo • solo_traveller • it
7
2025-08-07 • via Nuitee
L
Luca • couple • it
8
Pros:

Posizione, accoglienza.

2025-08-01 • via Nuitee
S
Savina • couple • it
7
Info non date sul Centro benessere
Pros:

Camera ampia. Posizione centrale

Cons:

Avevamo scelto questo hotel perché aveva un bel centro benessere, perciò all'arrivo abbiamo subito chiesto informazioni per utilizzare la vasca idromassaggio, trovando conferma e accoglienza dalla proprietaria. Invece scendendo in costume per entrare, siamo stati apostrofati in malo modo dal proprietario che ha detto che il servizio era a pagamento e non potevano usare i teli dell'albergo ma noleggiarne altri a pagamento. Nè il sito nè le persone che ci avevano fatto il check in avevano minimamente segnalato questi pagamenti aggiuntivi. Fra l'altro non c'erano altri clienti nel centro benessere, quindi non avremmo disturbato nessuno entrando con i teli della camera. Soprattutto i modi poco gentili del proprietario ci hanno disturbato molto, perciò abbiamo rinunciato. Questo episodio ci ha amareggiato e ha rovinato il nostro soggiorno. Cave Cerbero!

2025-07-19 • via Nuitee
V
Vincenzo • solo_traveller • it
7
Positivo, anche se per una sola notte
Pros:

Cortesia, colazione, servizi

Cons:

Bagno da ristrutturare

2025-07-16 • via Nuitee
A
Azin • solo traveller • gb
1
Disappointing
Cons:

The location is good but the staff, especially the receptionist who in fact maybe the owner is absolutely horrible. He was not helpful at all. He kept telling me off for speaking English which unreasonable. He asked me to check out earlier than advertised on here with a 15 minute notice and when said I wasn’t ready, he raised his voice on me. Absolutely horrible experience. Avoid this place if you can.

2024-08-25 • via Nuitee
P
Pardis • young couple • ir
6
Pleasant
2024-08-18 • via Nuitee
K
Krista • young couple • us
10
Exceptional
2024-06-16 • via Nuitee
K
Kristina • group • it
8
Very good
Pros:

Very nice stuff
It’s a bit old, but clean
Perfect location

Cons:

I would add will without lactose

2024-04-07 • via Nuitee
S
Secondo • family
4
Pros:

La camera era troppo costosa per quello che era, le fotomostrano qualcosa di più bello rispetto alla realtà. Sconsiglio enormemente

2023-05-02 • via Nuitee
N
Naqash • young couple • it
4
Disappointing
2023-02-23 • via Nuitee
M
Missale
6
Pros:

Mi lamento purtroppo della pulizia: Ho trovato le lenzuola macchiate, capelli nelle lenzuola e capelli in bagno.
Per il resto non posso dire nulla anche perchè non ho fruito nè della colazione nè del servizio ristorante.

2022-09-12 • via Nuitee
C
Claudio • partner
8
Pros:

Struttura posta in centro al paese, comodo alla terme. Stanza ampia e confortevole.

2022-09-06 • via Nuitee
M
Marco
10
Tutto ok
Pros:

Ottima esperienza

2022-01-21 • via Nuitee
T
Teresa • family
10
Pros:

Posto molto pulito, personale accogliente e disponibile

2021-09-01 • via Nuitee
F
Fabio Di • partner
8
Pros:

Posizione.niente

2021-08-29 • via Nuitee
R
riccardo
4
scortesie per gli ospiti
Pros:

Siamo. partiti subito male con il proprietario che lamentava il passaggio dalle strisce pedonali quando. mi ero fermato un secondo per scaricare i bagagli (non c'era un parcheggio) ... e si e chiuso nel peggiore dei modi con la inserviente che e entrata in camera per pulire mezz'ora prima. del check out mentre si era a letto nudi........ in mezzo nessun posto per cena per 2 nessun centro benessere perche aver avuto il covid non basta ed un pranzo non ecccelso

2021-08-24 • via Nuitee