Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Restaurant
Family rooms
Garden
Pets allowed
Hiking
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Central location
Cons:
Small rooms
Poor breakfast quality
Limited amenities
Unpleasant interactions with staff

Categories

Cleanliness
6.48
The rooms were clean, but small. The shower cab was extremely small and uncomfortable for use.
Service
7.95
Friendly and helpful staff, but the owner's unkind approach was disappointing.
Location
8.99
Posizione centrale, convenient location.
Room Quality
6.44
Rooms were clean but small.
Amenities
5.97
Limited amenities; no breakfast box available, and uncommunicated costs for wellness center amenities.
Value for Money
6.93
Definitely overpriced given the experience provided.
Food and Beverage
5.48
Breakfast was poor with stale bread and limited options.
Overall Experience
6.95
Some positive aspects, but overall experience marred by service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 18:11

Property Description

Charming 3-Star Hotel in Porretta Terme

Elegant Restaurant and Free Parking
Indulge in the flavors of Romagna cuisine at our elegant restaurant and enjoy the convenience of complimentary parking during your stay.

Comfortable Rooms and Wellness Center
Relax in our simple yet cozy rooms equipped with modern amenities. Unwind at our wellness center with a variety of beauty treatments for a rejuvenating experience.

Convenient Location and Personalized Service
Located just 500 meters from the spa center, Hotel Bertusi offers a prime location for relaxation. Let our friendly staff assist you with booking tickets and ensuring a memorable stay.

Experience the charm of Hotel Bertusi - book your stay now for a delightful getaway.

Important information:

Please let the property know your expected arrival time in advance. You can use the Special Requests box when booking or contact the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: BLQ

Location

Guest Reviews

6.9
Based on 25 reviews
Cleanliness: 6.48
Service: 7.95
Location: 8.99
Room Quality: 6.44
Amenities: 5.97
Value for Money: 6.93
Food and Beverage: 5.48
Overall Experience: 6.95
A
Annalisa • solo_traveller • it
8
2026-08-21 • via Nuitee
T
Tatiana • solo_traveller • it
10
Pros:

La pulizia

Cons:

.....

2026-08-16 • via Nuitee
A
Andrea • couple • it
7
Pensavo molto meglio
Pros:

La posizione centrale e la possibilità di parcheggiare in spazio privato.

Cons:

La colazione non è all'altezza del prezzo così come la camera dagli arredi decisamente datati.

2026-07-16 • via Nuitee
P
PIERALBERTO • couple • it
4
Cons:

L'accoglienza del titolare.
Inoltre la spa è molto piccola

2026-03-19 • via Nuitee
N
Natale • solo_traveller • it
8
2025-11-09 • via Nuitee
D
Dimitrov Yordan • solo_traveller • bg
3
Pros:

Friendly and helpful staff.

Cons:

The rooms were clean, but small. Bed is literally just 40 sm from the wass. No any amenities inside, except a safe box.
The shower cab was extreamlysmall and uncomfortable for use.
Breakfast was included in the price, but only after 7:15. So it was not OK with me, I have asked for a breakfast box, they said it was not available.
Noisy. The walls are from newspapers.
Sunday tried the breakfast. Poor.
Bread was at least two days old. Dry and hard.
Only one type of salamy. No cheese. Only cold breakfast. No eggs, no nothing.
Definitely overpriced, be adviced.

2025-11-02 • via Nuitee
F
Fabiola • solo_traveller • it
7
2025-08-18 • via Nuitee
P
paolo • solo_traveller • it
7
2025-08-07 • via Nuitee
L
Luca • couple • it
8
Pros:

Posizione, accoglienza.

2025-08-01 • via Nuitee
S
Savina • couple • it
7
Info non date sul Centro benessere
Pros:

Camera ampia. Posizione centrale

Cons:

Avevamo scelto questo hotel perché aveva un bel centro benessere, perciò all'arrivo abbiamo subito chiesto informazioni per utilizzare la vasca idromassaggio, trovando conferma e accoglienza dalla proprietaria. Invece scendendo in costume per entrare, siamo stati apostrofati in malo modo dal proprietario che ha detto che il servizio era a pagamento e non potevano usare i teli dell'albergo ma noleggiarne altri a pagamento. Nè il sito nè le persone che ci avevano fatto il check in avevano minimamente segnalato questi pagamenti aggiuntivi. Fra l'altro non c'erano altri clienti nel centro benessere, quindi non avremmo disturbato nessuno entrando con i teli della camera. Soprattutto i modi poco gentili del proprietario ci hanno disturbato molto, perciò abbiamo rinunciato. Questo episodio ci ha amareggiato e ha rovinato il nostro soggiorno. Cave Cerbero!

2025-07-19 • via Nuitee
V
Vincenzo • solo_traveller • it
7
Positivo, anche se per una sola notte
Pros:

Cortesia, colazione, servizi

Cons:

Bagno da ristrutturare

2025-07-16 • via Nuitee
A
Azin • solo traveller • gb
1
Disappointing
Cons:

The location is good but the staff, especially the receptionist who in fact maybe the owner is absolutely horrible. He was not helpful at all. He kept telling me off for speaking English which unreasonable. He asked me to check out earlier than advertised on here with a 15 minute notice and when said I wasn’t ready, he raised his voice on me. Absolutely horrible experience. Avoid this place if you can.

2024-08-25 • via Nuitee
P
Pardis • young couple • ir
6
Pleasant
2024-08-18 • via Nuitee
K
Krista • young couple • us
10
Exceptional
2024-06-16 • via Nuitee
K
Kristina • group • it
8
Very good
Pros:

Very nice stuff
It’s a bit old, but clean
Perfect location

Cons:

I would add will without lactose

2024-04-07 • via Nuitee
S
Secondo • family
4
Pros:

La camera era troppo costosa per quello che era, le fotomostrano qualcosa di più bello rispetto alla realtà. Sconsiglio enormemente

2023-05-02 • via Nuitee
N
Naqash • young couple • it
4
Disappointing
2023-02-23 • via Nuitee
M
Missale
6
Pros:

Mi lamento purtroppo della pulizia: Ho trovato le lenzuola macchiate, capelli nelle lenzuola e capelli in bagno.
Per il resto non posso dire nulla anche perchè non ho fruito nè della colazione nè del servizio ristorante.

2022-09-12 • via Nuitee
C
Claudio • partner
8
Pros:

Struttura posta in centro al paese, comodo alla terme. Stanza ampia e confortevole.

2022-09-06 • via Nuitee
M
Marco
10
Tutto ok
Pros:

Ottima esperienza

2022-01-21 • via Nuitee