Hotel Ferretti

We booked through lastminute.com website a Ferretti Hotel, we really thought it was a hotel, we paid 425€ for a disgusting place,the pictures on the website showed a simple clean room, we never thought it was a disaster. We came early to drop off our luggage nobody was in the reception, we were obliged to pay a service to keep our luggage, the pension was in the first floor and the room in the second floor, we were obliged to carry our heavy luggage 3 floors with no lift, the room was disgusting, the building is over heated, the shower is broken, there is a rusty curtain. In the morning a group of people were knocking on our door and yelling. We decided to leave we were not able to stay in such a disgusting inhuman place

It’s in a really good location, about 5 minute walk from the train station, we fount hairs in the shower, there was a massive gap at the top of the door. The double bed wasn’t actually a double bed just 2 singles pressed together which kept sliding when getting on and off the bed.

It was okay though if you aren’t fussed easily. Only real problem for me was the big gap above the door which was a privacy issue.

This place is a full
Scam no one was ever there tried all day texted every number wrote multiple emails nothing ! Was never able to get checked in at all had to book on the fly with a different hotel

While I don’t expect luxury conditions in a cheap hotel, I do expect the electricity to work: theirs didn’t. No one could tell us if or when it would be fixed. No one called me back after I called to find out if they would refund our payment or help us in some way. We left and found another place to stay before it got dark. Spare yourself and don’t stay at this place.

Only the location saves this place from getting a "0". Near the train station and all the tourist sites. Not clean, sketchy rooms, and nothing at all like the photos. It has deteriorated significantly since the photos were taken.

Everything in Positano is up a hill but the walk and climb lets you experience the beautiful city.

Upon check-in, guests are asked to send photos of their passport via email or WhatsApp. Unfortunately, their email does not function—likely due to an expired domain—leaving WhatsApp as the only option to send sensitive identification documents, which raises serious privacy concerns.

We specifically paid extra for a private bathroom. However, when using it, I noticed water dripping from the ceiling. Upon closer inspection, it became clear that this was wastewater from the toilet in the room above us. This means human waste was literally dripping onto us while using the facilities—completely unacceptable and unsanitary. The ceiling was also heavily infested with mold. The bathroom was unusable, and we ended up having to go elsewhere just to use the restroom.

We immediately contacted the property, and they replied the next day (24 hours later) saying someone would arrive within 10 minutes. When we returned, nothing had been addressed—the bathroom remained in the same horrifying condition.

We requested a full refund, but have since received no response. There is no one available at the front desk, and communication is non-existent.

The room itself had a broken sink. We were not given any blankets, just a single bed sheet.

While I can tolerate minimal service, I cannot accept paying extra for what is clearly a biohazard. The lack of hygiene, safety, and customer support is completely unacceptable.

Do not book here.

Good: close to rail station.
Bad: no toilet paper despite numerous requests, shower mixer missing so could not wash, dirty sheets on bed. There were roadworks happening outside from 11pm till 2am so could not sleep despite using earplugs. Nobody at reception in the morning to discuss our concerns. Worst hotel ever! Plus they tried to overcharge the city tax.

I was pickpocketed while checking in!
Unbelievable.

You had to use a code to get in the door at street level. The reception is upstairs. I got in the door at street level and there were two men in the hall talking. I had two large suitcases. One man immediately put out his cigarette and stated to lift the other end of my case. The other man stayed behind me and I lifted the 2nd bag upstairs. The 2nd man followed me up the narrow stairs.

When we got to Reception, both men went back downstairs. There was a delay in getting my key.

When I got to my room I discovered my pants pocket was cut open and my wallet was gone.

There was a wash hand basin in the room with a small tablet of soap and a sachet of hand cream / moisturiser. I was also provided along with towels.

However there was no outlet pipe attached to the hand basin so when I poured a bottle into the basin it splashed out on my feet.

The room I got did not look like the photos. The bathroom on my floor has no toilet paper for 1.5 days and there was no handle on the prison like shower so it only ran cold water. Overall hated my stay.

They should invest in upgrading the rooms. Overall was not bad but for Europe you expect something more.

Couldn’t check in late at night, even though I informed the hotel in advance. No reception, no staff, just rude people on the phone. Completely stranded. Avoid at all costs!

Good location. But no air conditioning made it difficult in month of August. Otherwise it was nice and comfortable stay.

Worst hotel ever
They never sent the code to get in has to call to the “emergency number” they gave it to me and the room number once I got in it was self check in there were no keys for the assigned room they told me, u call back again to the “emergency number” and they said they were en Rome so they couldn’t do anything.
There was a guy that lives there but supposedly doesn’t work for the hotel but he was wearing a shirt with the hotel logo, he had no answers neither solutions he just stood there and look us trying to call the help number. I had to take the keys available and start opening doors to check what room was available.
AVOID THIS “HOTEL”
It is so sad that Expedia can’t do anything on this cases you guys should take care or your customers and help them with solutions. -1 stars to Expedia too.

The location is great but for me that’s where it ended. The rooms are okay but without air conditioning in the hot summer it’s very hard to sleep.

If you want location this will work.but nothing else really.ceiling fan was useless in the heat and lead to £ terrible night’s sleep

This was a terrible place. There is no AC in the room. The room was dirty. The shower knob was broken. And we found cockroaches in the room. We left as soon as we seen them and got a different hotel.
Do not recommend. Find somewhere else to stay

The toilet runs continuously and randomly flushes all day and night. No handle on the shower to control the water. I had to find a bottle opener to be able to turn on the shower and control the temperature

DO NOT STAY HERE. Absolutely no front desk. We showed up and could not get our hotel room open. Dirty and poorly maintained place with absolutely awful customer service. Management would not answer the phone for us nor Expedia. Not sure why this listing isn’t removed.

No A/C was a major downside. Shower curtain was moldy, floor was disgusting, front desk was empty nearly the entire time. Worst hotel of our trip by far.