Hotel Airone

DO NOT BOOK. SCAM.
They will take a prepayment and you won’t get a refund, even if you cancel within the free cancellation period.
I wish I had read the reviews before I booked because I have spent months trying to get a refund from booking. com and it’s looking very unlikely now.

beware scam , booking made in january for september, fully paid , the hotel cancelled my booking in may and still hasn't refunded me

The worst experience I’ve ever had while traveling. Hotel Airone unilaterally cancelled my reservation on May 1st, and more than a month later I still haven’t received my refund. I contacted the hotel directly multiple times — no reply whatsoever. No explanation, no apology, no action. Just total silence.

This kind of behavior is absolutely unacceptable — zero professionalism and zero responsibility.

If you value your time, money, and peace of mind — stay far away from this place. There’s a complete lack of basic decency and customer care.

FRAUD! FRAUD!FRAUD!Hotel was cancelled three days before arrival due to maintenance and refund haven’t paid even after more than two months now! Booked through Booking.com and they as well not helpful at all for getting the money back! AVOID!

Booked with booking.com. read reviews and emailed hotel to confirm booking. No responce. recieved an email 3 days before due to arrive from booking.com, saying the hotel had cancelled the room. So we booked another the hotel. I recieved an emailed the day before we were due to say room was confirmed, I reasons to my original email sent a week earlier. We had paid our second hotel upfront as it was so close to the date of leaving. When in venice, we visited the hotel to see if they had our room, and they said they did. They said they never cancelled it, and so we would not get a refund. The took the money at time of booking. Such a bad experience. Booking. Com only got back to say the hotel is not responding to them and to contact the hotel. No help. We will keep trying with booking.com.

Do not book this hotel. It is a scam. Read all the other reviews. They cancelled the booking just a few days before the booking and then struggled to get the money back through booking.com

Thankfully paid with credit card but the stress and inconvenience was a nightmare.

The hotel cancelled our booking a couple of days before our arrival. We received a message trough Booking.com that the hotel cancelled our reservation without any reason given. After long phone calls with booking.com we finally spoke to someone and they could offer use two alternative accommodations which we rejected. Although we booked this hotel with free cancelation Booking.com didn't give us our refund back and the customer service keep ignoring use and say that the hotel is responsebly for the refund.

Very poor customer service from Booking.com. The free refund booking option means nothing. The hotel self is scam!

We booked the hotel through booking.com and the hotel canceled the day before citing construction problems. It's been a month and they haven't returned the money they charged us. They've also been dodging us every time booking contacts them, giving different excuses.

The hotel cancelled our booking 4 days before our trip was due to commence and have still not refunded the amount despite them cancelling it!

The booking was made through Booking.com and I received a generic message through the platform to tell me the booking was cancelled for renovation works, but surely this would have been known in advance. They’ve ignored my messages through Booking.com and I’m still waiting on a refund over a month later. The charge was made directly by the hotel.

I would avoid staying here to avoid the same misfortune - it feels like a scam.

Hello,

I booked a room with you in Venice for April 12 and 13. But the booking was cancelled just before we arrived. This was a big problem for us.

You wrote that I would get my money back in one or two weeks, but I did not get it. I also sent many emails, but you did not answer.

Please tell me: when will I get my money back?

I tried to call you, but you did not answer.
If you are ignoring me on purpose, I will make a complaint.

SCAM booked two rooms they cancelled one as they didn’t receive payment straight away. I tried to cancel the other ( free cancellation with booking.com) That was back in January I still haven’t got a refund for the £340 I paid. They lied to booking.com a month ago and told them they would refund that day. Still nothing do not book this place.

Scammers! Booking confirmation number: 4830.870.670
Booked a room at Hotel Airone with free calcellation. Paid ZAR1958.03 on 12 January 2025. Had to cancel booking. Emailed the hotel for a refund several times. No response. Hotel has since been removed from Booking .com. Messaged Booking.com several times. No response. Eventually get response from Booking .com. I submit my bank's proof of payment. Booking .com has a problem to validate my document. Email subject from Booking .com "Contesting charges" provides a link that i must follow before 4 March. When i click on it today(20 February) the response is "We have not received your response in time." What???.Not getting any response from the booking site or the hotel after several messages to both. This has been a long awaited, saved-for European trip with my daughter for her 21st birthday. Very, very poor service.

Great Value amd Comfortable Stay.
The rooms were clean and comfortable, and the staff was friendly and helpful. The location was convenient.
Breakfast was €10—simple but worth the price. Overall, a great budget-friendly option. Would stay again!

This hotel is scammers who have no respect for people! I booked a room for two nights with free cancelation. The next day they immediately wrote me that there was no money on my card and if I did not enter another card they would cancel the reservation. I did and they immediately charged me the entire amount. Although they had no right to do so. But then I read in the reviews that there CLOPES!!!!! There were photos. I, of course, canceled the reservation according to all the rules of free cancelation. But!!!! NO MONEY BACK TO ME!!! For the second month I am trying to get justice, but they do not answer letters, do not pick up the phone. Booking.com support service also does not help, but drags time, making me run to banks and provide new new evidence. This is some kind of thrash!

The 1 of worse hotel by planning trip. 2 weeks before trip they cncelled my reservation even booking.com was suprised and trying resolve problem without results. If you don’t want ruin your joliday don’t book this hotel!!!!!!!!!!!! They offer good price and after cancelling and ruin your plans!!!!!!!!!!

Fantastic location, old worl charm and very clean. Lisa and Jelea the beautiful friendly Receptionists went out of their way to make our stay comfortable and gave great advice regarding best places to visit and regarding our safety with regards to pickpockets. So caring and genuine

Bad experience. It never was hot water. They said they going to fix it. Never happened. TV never worked. Always said they going to fix the issues. Never happened.

The room conditions were meh at best. The door wasn’t able to be opened from the inside without the key. Meaning if you took the key with you and someone was still inside the room, they would be locked in even if the door itself wasn’t locked.
Check in was done at the hotel next door which wasn’t a problem. The staff next door was nice though. If I was able to open the door without a key from the inside I’d give it a 3/5.
Cheap room. Wasn’t able to use the TV, view was blocked by the platform ir was on. Only 1 useable outlet in the room. The other outlet was needed for the AC which couldn’t keep the room as cool as I would have liked. Location was great near the grand canal, super close to the train station. Shared bathroom wasn’t a problem for us. And the restroom was clean.
Pretty much what was expected. But hate that we couldn’t open the door from the inside without the key. Door would open from the outside no problem without the key, if unlocked.

It was hot and there was no AC. We had to open the window and had mosquitos eat us alive all night long. The sink only had hot water. The WiFi did not work at all. The place smelled and was very grungy and dirty.

Will never go Airone Hotel again.
The cleanliness was very bad, floor, desks, sheets and blankets. The WiFi is not working most of the time.
There's no thermometer for the heather, night time is too hot, my son couldn't sleep on his bed next to the radiator.
There's no telephone to contact the reception.
There's no kettle and glasses to drink a coffee, even the coffee machine in the lobby wasn't working.