The Pilgrm

Hotels
7.7 (2569 reviews)
25 London Street , London , gb

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Small rooms
Noise issues
Lift not working

Categories

Cleanliness
7.03
Clean and modern but some reports of noise and maintenance issues.
Service
8.5
Staff are friendly and responsive, with a high level of service reported.
Location
9.04
Great location near Paddington station, highly praised in multiple reviews.
Room Quality
6.49
Rooms are frequently described as small with some issues regarding noise and comfort.
Amenities
7.52
Basic amenities available; some issues with elevator functionality.
Value for Money
6.98
Perceived as low compared to room size and quality; mixed feedback.
Food and Beverage
8.53
Breakfast highly rated, with a good quality offering.
Overall Experience
7.5
General satisfaction noted, but several points of discomfort mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:19

Property Description

Charming Vintage Hotel Near Paddington Station

Enchanting Vintage Design: Step into a world of vintage charm with each room boasting unique design elements and original artwork, creating a cozy and artistic atmosphere for your stay.

Gastronomic Delights: Indulge in an à la carte breakfast or grab a coffee and pastries at the ground floor cafe. For a more substantial meal, head to the first floor lounge offering all-day dining and cocktails, ensuring your culinary desires are well catered to.

Prime Central Location: Situated less than a minute from Paddington Station, enjoy the convenience of easy access to Heathrow Airport via the Heathrow Express service. Explore the vibrant West End just a short Tube journey away, with Notting Hill and Marble Arch within a leisurely 10-minute walk.

Experience the perfect blend of convenience and charm - book your stay now!

Important information:

Please note: This property does not have a elevator on all floors, but staff will assist guests with their luggage.
Please note that air conditioning is not available in the units.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.7
Based on 2569 reviews
Cleanliness: 7.03
Service: 8.5
Location: 9.04
Room Quality: 6.49
Amenities: 7.52
Value for Money: 6.98
Food and Beverage: 8.53
Overall Experience: 7.5
L
Lyndsey • extended_group • gb
8
Lovely quirky place to stay!
Pros:

Great location. Staff were amazing!

Cons:

Bit noisy.

2026-05-16 • via Nuitee
P
Patricia • couple • ar
7
Pros:

La cercanía a Paddington Station
El trato del personal

Cons:

La habitación es mínima

2026-05-15 • via Nuitee
G
Gaia Rosa • couple • it
7
2026-05-15 • via Nuitee
I
Isabelle • family_with_children • ca
8
Pros:

Very cool, stylish old building located a few steps from Paddington station - very easy to get to from Heathrow. Bathroom was lovely, water pressure was incredible! Mattress was quite firm but comfortable. Staff were very friendly and accomodating.

Cons:

No hair dryer or face cloths in bathroom.

2026-05-15 • via Nuitee
J
Jean Francois • solo_traveller • fr
9
2026-05-15 • via Nuitee
E
eusberg • Couples • Stockholm
2
Worst night ever but lovely breakfast!
Pros:

Among my 3 worst hotel nights ever! We arrived late, the room was small (which was expected). We did not think of turning on the heat (big mistake) so we were freezing AND THE NOISE from the pubs across kept us awake AND at 6:00 am there were some construction going on. It was so LOUD that we actually laughed out loud. OMG - I have not slept this bad in years.

It’s probably super nice if you get a quiet room, and the shower was nice and the breakfast lounge was LOVELY.

2026-05-14 • via Tripadvisor
C
ClareK174 • Family • New York City, New York
6
Review before Travel
Pros:

Building work happening during my stay - extremely noisy. I was not informed of this until I arrived. Also there was no coffee offered in hotel in the evening (Tues) so you had to make your own on the general floor which was a complicated process. However, the staff were lovely and really helpful. The breakfast was excellent. Good place to stay for one night prior to flight etc…

2026-05-13 • via Tripadvisor
J
Jack • couple • au
5
2026-05-10 • via Nuitee
S
Simona • solo_traveller • it
9
2026-05-09 • via Nuitee
C
CeruleanSun • Friends getaway • Copthorne, Crawley, West Sussex, England
10
Highly recommended for breakfast
Pros:

A cosy and quirky place, who were kind enough to accommodate two of us as a walk-in for breakfast (there are rooms here that I did not realise until we arrived). The coffee is delicious, it's strong but not overly so, perfect for the morning to wake you up. We were told a 30-40 minute wait time for food, which we were fine with as we had 3hrs to kill overall, yet it showed up in about 15 minutes which was a pleasant surprise. They made two simple ingredients of eggs and avocado taste fresh and exciting, with the tabg of parmesan on top which was an excellent addition. I will absolutely be doing that at home now.
The orange juice I ordered after breakfast seemed freshly squeezed with the bits in which is always welcome.
The decor is what makes this place feel quirky; lots of art and black and white photos on display and a large wooden staircase sweeping up on entry. I would highly recommended!

2026-05-07 • via Tripadvisor
A
alexandra • solo_traveller • gb
10
Excellent. Would come back
Pros:

Immaculate

2026-05-07 • via Nuitee
M
Mark • couple • au
10
Stunning hotel. Retro and modern at the same time. You won’t regret this.
Pros:

Stunning location, brilliantly decorated. Really awesome.

Cons:

Rooms are tight, but that’s the reality of Paddington.

2026-05-06 • via Nuitee
K
Katrin • couple • de
9
2026-05-06 • via Nuitee
C
Chiara • family_with_children • it
8
2026-05-05 • via Nuitee
P
Paul • couple • us
7
Very convenient. All in all entirely satisfactory.
Pros:

Very convenient location. Clean room. Very helpful staff. Excellent breakfast.

Cons:

The lift was inoperative. Some of the furnishings were tired. The bed was a little hard.

2026-05-03 • via Nuitee
D
Danielle • solo_traveller • gb
8
2026-05-03 • via Nuitee
J
Juliana • couple • us
4
Great location, clean - noisy sleepless nights, too many stairs, and hugely lacking customer service!
Pros:

Great location being across the street from Paddington Station. Clean room. Bathroom amenities worked well - great water pressure and very hot water!

Cons:

Terrible customer service from start to finish. There’s no traditional check in desk, it’s just someone sitting in the coffee shop with a laptop. If you’re not aware of this it can be confusing. Many may steps to get your luggage to and from your room. My husband and I are both in our twenties and fit and we struggled to get all of our luggage to and from our room due to all the steps. In addition, the elevator worked only 50% of our stay. And once you go up the elevator, you still have to carry your bags up stairs. Also DO NOT plan on sleeping unless you bring eat plugs. Our room faced the street. We were kept awake nightly by noise from the rowdy club below and the routine 3AM dumpster pickup across the street. The bed is OK, but with all the noise every night, it was almost impossible to sleep. Seriously consider this before booking here!

2026-05-03 • via Nuitee
G
Giovana • couple • de
9
2026-05-02 • via Nuitee
C
Colin • solo_traveller • nz
8
2026-05-01 • via Nuitee
E
Elīza • couple • lv
8
Pros:

Room was tiny, but cute. Breakfast was amazing. Super easy to reach the property.

Cons:

We changed rooms since the first one was in the basement with no proper window. The noise from the street is quite loud.

2026-04-30 • via Nuitee