Hotel Marbella

Hotels
•
Brit Hotel
8 (1818 reviews)
11 Rue Du Port Vieux , Biarritz , fr

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Noise disturbances

Categories

Cleanliness
7.58
Some reviews mentioned issues with cleanliness, such as hygiene concerns in the shower and a musty smell in the hotel.
Service
9.05
Numerous reviews praised the staff for their friendliness and helpfulness.
Location
9.09
Many guests highlighted the excellent location, close to the beach and city center.
Room Quality
7.54
While some rooms were noted as comfortable, there were mentions of noise issues and the need for renovations.
Amenities
7.57
Amenities were described as minimal; needs improvement (like the lack of electrical outlets).
Value for Money
8.03
Several reviews noted good value for the price paid, though some found breakfast costly.
Food and Beverage
7.08
Breakfast options were critiqued for being perceived as expensive and lacking variety.
Overall Experience
8.05
Overall, guests enjoyed their stay despite some drawbacks, indicating a generally positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:26

Property Description

Convenient Location
Situated in the Old Harbour district of Biarritz, Brit Hotel Marbella is just a short stroll away from three stunning beaches, offering guests easy access to the Basque Coast and various local attractions.

Comfortable Accommodation
Each air-conditioned guest room is equipped with modern amenities including a flat-screen TV and a private bathroom. Some rooms even boast a balcony or terrace, providing a perfect spot to unwind after a day of exploration.

Exploration Made Easy
With the town center, spa, and a variety of sport and cultural facilities nearby, Brit Hotel Marbella serves as an ideal starting point for guests looking to immerse themselves in the beauty and activities of Biarritz.

Experience comfort and convenience at Brit Hotel Marbella - Book your stay now for a memorable Biarritz getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIQ

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 10 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for € 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1818 reviews
Cleanliness: 7.58
Service: 9.05
Location: 9.09
Room Quality: 7.54
Amenities: 7.57
Value for Money: 8.03
Food and Beverage: 7.08
Overall Experience: 8.05
N
Nicolas • family_with_children • fr
8
2026-07-18 • via Nuitee
J
Jennifer • family_with_children • ie
1
Disappointing customer service
Pros:

Location

Cons:

The rooms smell damp, I don’t know if it’s because of the mop they used or because of how the rooms are cleaned. My mother in law stayed in a different room and she said her towels also smelt damp, like they hadn’t fully dried before the were placed in the rooms.
The location is very good. We were due to stay in this hotel a second time, due to the location, only for a few hours as we were to fly home at 8pm so intended to use it to store our bags and so the kids could shower after the beach.
I made an error and booked the day before. This was my fault. When I realised my mistake, I contacted the hotel, before we were due to check in to ask the hotel to help us.
The hotel receptionist (one lady) who was quite rude, unhelpful and entirely disinterested, orally agreed that we could change our booking if we agreed to pay a higher price. We said we would and she said we needed to contact booking.com, which we did.
Booking.com then called the hotel to confirm. The receptionist told them that they would not agree to the change and there was no availability for the night in question, however we could see there were still rooms available on the website for that night. We paid €180 and they refused to help us. They took our money and although the receptionist gave us an email address to contact for help nobody even bothered to email us back. Although this hotel is in a good location, the attitude and customer service is diabolical. I would recommend avoiding it and staying in one of the other similar hotels on the same street.

2026-07-18 • via Nuitee
V
valérie • couple • fr
8
Court séjour agréable
Pros:

L’emplacement de l’hôtel est top
La chambre est confortable

2026-07-18 • via Nuitee
J
Jennifer • couple • ie
1
2026-07-17 • via Nuitee
P
Pamela • couple • gb
8
Great location for 2 or 3 nights but would struggle with space for longer.
Pros:

Perfectly situated for beaches, shopping and dining out. Rooms are modern, clean and bright with good air conditioning. Staff are friendly and couldn’t be more helpful.

Cons:

Lack of storage in rooms, no drawers and limited hanging space. Only paper cups were provided for coffee and any refreshments you wanted in your room.

2026-07-16 • via Nuitee
K
Katerina • solo_traveller • it
10
Pros:

Nice hotel, with cormotable rooms

2026-07-12 • via Nuitee
M
Maris • couple • be
8
2026-07-12 • via Nuitee
K
Keane • solo_traveller • ie
1
Made a mistake with booking date and was charged double. I did not get a refund.
Cons:

Lots of noise from bars late at night across the street from hotel.
Not easy to get a good nights sleep

2026-07-12 • via Nuitee
M
Mónica • solo_traveller • es
7
Perfecta ubicación a un paseo de lo más relevante de Biarritz!
Pros:

La ubicación es ideal, muy cerca de las playas y del puerto viejo, y a un paseo de las zonas comerciales. Nuestra habitación triple era muy espaciosa y cómoda. El desayuno bastante bien, sencillo pero suficiente. El personal muy atento a nuestras necesidades, muy bien.

Cons:

Creo que deberían hacer alguna reforma. La moqueta de la escalera y pasillos superiores se ve bastante vieja. Las habitaciones están reformadas, aunque el baño de la primera habitación pide una revisión, debido a la humedad. Nos tocó una ola de calor y el aire acondicionado no era capaz de bajar la temperatura de la habitación, sin embargo nos proporcionaron un ventilador y nos cambiaron de habitación a otra donde iba un poco mejor. Por lo demás, todo perfecto.

2026-07-10 • via Nuitee
J
Janie • extended_group • us
8
2026-07-09 • via Nuitee
R
Réka • couple • hu
7
Cheaper than other hotels but it comes with a cost - The location is perfect!
Pros:

This hotel has 2 advantages: the fantastic location (and the view is beautiful) and the kind staff.

Cons:

The room, the bathroom and also the terrace were unacceptably dirty. Upon arrival, I first thought that our bed was already in use as it looked like that. There was dirt everywhere and the floor was sticking.
The room was quite small despite of that we had the most expensive room on the top floor.
Another thing (although it is not the hotel's fault) is that the street's noise can be heard strongly even on the top floor, don't expect to sleep before midnight.

2026-07-08 • via Nuitee
F
Fabio • solo_traveller • us
10
2026-07-08 • via Nuitee
M
Marga • solo_traveller • nl
7
Pros:

Locatie en ontbjjt

Cons:

Parkeergelegenheid lastig

2026-07-08 • via Nuitee
F
Francisco Javier • extended_group • es
9
En recepción,Rebeca muy amable y atenta un encanto de persona
Pros:

Todo perfecto, lo único el apartamento es malo

2026-07-06 • via Nuitee
J
jagheterjenny77 • couple • se
10
2026-07-06 • via Nuitee
C
Chantal • couple • gb
8
Great location in the centre of town.
Pros:

Great location. Walkable to beach, restaurants, parking close by.

Cons:

The rooms were small but considering it’s a beach town you won’t spend much time in doors. May struggle to fit large luggages.

2026-07-06 • via Nuitee
C
Camila María • family_with_children • ar
5
Aceptable para dormir
Pros:

La ubicación. Rebeca, muy buena recepcionista.

Cons:

La habitación no estaba preparada para twin cuando llegamos. Las sábanas y las toallas no olían bien

2026-07-05 • via Nuitee
P
Pillet • solo_traveller • fr
8
2026-07-04 • via Nuitee
Y
Yves • solo_traveller • fr
9
2026-07-04 • via Nuitee
J
John • couple • ie
9
Would return
Pros:

Great location
Great helpful staff
Nice breakfast

Cons:

Nothing

2026-07-03 • via Nuitee