Albergo San Martino & Depandance

Hotels
9.1 (1372 reviews)
Via Della Dogana 9 , Lucca , it

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent breakfast
Great location
Cons:
Noise issues
Some complaints about room size

Categories

Cleanliness
9.06
General sentiment mentioned regarding cleanliness is positive and consistent across reviews.
Service
9.63
Numerous reviews highlight the staff as friendly, accommodating, and professional.
Location
9.27
Comments frequently mention excellent location within the city center.
Room Quality
8.92
Positive feedback on room quality and comfort, though some concerns about noise were noted.
Amenities
8.75
Amenities described as good, with a notable breakfast but scope for improvement on some features.
Value for Money
8.51
The value perceived is high, but some guests felt certain aspects could be improved for the price.
Food and Beverage
9.46
Breakfast received repeated praise for variety and quality.
Overall Experience
9.23
Overall sentiment is extremely positive with guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:41

Property Description

Central Location within Lucca Walls
Stay at Albergo San Martino for a cozy retreat in the heart of Lucca's historic center. Explore the town's wonders just steps away from your accommodation.

Comfortable Rooms with Modern Amenities
Relax in our well-equipped rooms featuring free Wi-Fi, TV, minibar, and elegant wood floors. Upgrade to a room with a luxurious hydromassage bath for the ultimate indulgence.

Convenient Accessibility to Key Attractions
Discover Lucca's treasures with ease as our hotel is situated near the Cathedral and other significant landmarks. Easily accessible by train or car, with the central railway station and motorway within close proximity.

Book your stay at Albergo San Martino now to experience the perfect blend of comfort and convenience during your Lucca getaway.

Important information:

Please let the property know your expected arrival time in advance. You can use the Special Requests box when booking or contact the property.

Please provide the hotel with your mobile phone number in order to arrange check-in. If you arrive by car, you are kindly requested to contact the property for further details.

For check in after 20.00, please contact the Hotel in advane to get instructions.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: FLR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs EUR 20 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 1372 reviews
Cleanliness: 9.06
Service: 9.63
Location: 9.27
Room Quality: 8.92
Amenities: 8.75
Value for Money: 8.51
Food and Beverage: 9.46
Overall Experience: 9.23
C
Cédric • extended_group • fr
8
2026-05-09 • via Nuitee
J
Joelle • couple • fr
10
Nous reviendrons. Tout était parfait
Pros:

Très classe très confortable et très bien situé

Cons:

Rien

2026-05-09 • via Nuitee
S
Sally • solo_traveller • gb
10
Lovely staff, very helpful and knowledgeable
Pros:

Lovely hotel - excellent facilities

Cons:

Nothing bad about this property

2026-05-08 • via Nuitee
M
Miriam • family_with_children • es
10
Cómodo y bonito
Pros:

Alojamiento céntrico, muy bonito y desayuno fantástico

2026-05-08 • via Nuitee
A
AnneSophie • couple • fr
8
Bon séjour
Pros:

Propreté de la chambre et joliment décoré.

Cons:

L’épaisseur des murs entre les chambres ce qui implique le bruit des voisins qui entrent et sortent de leur chambre.

2026-05-07 • via Nuitee
C
Christopher • extended_group • gb
9
Hotel staff were very helpful and friendly. Breakfast good. Location perfect to explore the city and train station only
Pros:

Lovely room and good clean bathroom

Cons:

Nothing,all good, will be going again

2026-05-06 • via Nuitee
T
Tracy • extended_group • gb
10
Lovely Hotel!
Pros:

Highly recommend. Great location. Lovely staff. Would definitely return.

Cons:

Nothing

2026-05-04 • via Nuitee
L
Laurens • family_with_children • de
9
Absolute Empfehlung
Pros:

Sehr schön, sehr nettes Personal

2026-05-03 • via Nuitee
L
Lianna • couple • ca
9
Highly recommend this hotel for location and staff
Pros:

Perfect location. Excellent staff. Clean and lovely decor

Cons:

Beds were a bit uncomfortable.

2026-05-03 • via Nuitee
R
Riccardo • couple • it
10
2026-04-30 • via Nuitee
H
Helen • family_with_children • ie
10
Very comfortable and relaxing.
Pros:

Easy to find. Cosy comfortable and bright with very friendly staff.

Cons:

There was nothing I didn’t like.

2026-04-29 • via Nuitee
C
Carlo • couple • it
8
2026-04-28 • via Nuitee
A
ARREGROS • solo_traveller • fr
10
Pros:

5 minutes à pied de la gare et des principaux sites. Dans une rue très calme. Réception parlant français. Intérieur très soigné

2026-04-27 • via Nuitee
C
caroline • family_with_children • fr
9
Pros:

L emplacement est idéal, la possibilité de parking est appréciable , le personnel est très accueillant

Cons:

Nous avions les chambres en rez de chaussée qui donnent directement dans les salles du petit déjeuner donc bruyant des 7h30

2026-04-22 • via Nuitee
D
Dymphna • extended_group • ie
10
Comfortable, cosy and central hotel with the most amazing friendly staff, nothing too much trouble.
Pros:

Great location, fabulous breakfast but best was the staff, Fabricio is the heart of the hotel and Claudia is so sweet and helpful.

Cons:

Nothing, everything is great.

2026-04-19 • via Nuitee
A
Ana • couple • pt
10
Conforto e simpatia
Pros:

O quarto é o pequeno almoço e a localização

2026-04-19 • via Nuitee
R
Roxana-Elena • couple • ro
9
Pros:

The staff was really friendly and the breakfast was delicios. The location is perfect to explore the city.

2026-04-19 • via Nuitee
E
Emma • solo_traveller • gb
9
Cosy and homey little hotel, perfect location, resident cat to cuddle. Wonderful stay.
Pros:

A cute and cosy hotel full of charm. I loved all the warm yellow colours. All the staff were so friendly and helpful. Somewhere you could really feel relaxed and at home. Room was clean and bright and perfect for what I needed. Smart and spacious bathroom. Breakfast was good, nice pastries and hot chocolate. I had an issue with the hairdryer in the room cutting out every minute but I mentioned it to reception and they brought me a new one straight away which was brilliant. Location is perfect, really quiet away from noisy bars etc but in the walled town and perfect for walking to the train station.
Resident cat who is super friendly!!! I nearly took her home. Great little hotel, loved it.

Cons:

Not a lot! A good hairdryer to start off with maybe? But I asked and got a better one so not really an issue.
There wasn’t really cooked breakfast options but didn’t bother me as I’ll happily eat pastries all day.
The sun doesn’t really come round to hotel frontage much? Would have been nice to sit on the seating area in the sun a bit but the hotel can’t do a lot about that!!

2026-04-18 • via Nuitee
M
Michael • extended_group • gb
10
Wonderful place, food and hotel
Pros:

Clean, friendly staff, great location

Cons:

Nothing

2026-04-17 • via Nuitee
I
Ingar • couple • no
8
Kommer gjerne tilbake.
Pros:

Få minutters gange fra stasjonen og til mange severdigheter. Veldig hyggelige personale. Hjelpsomme. Kommer gjerne tilbake.

2026-04-17 • via Nuitee