Sercotel Gran Hotel Conde Duque

Hotels
•
Sercotel Hoteles
8.4 (5468 reviews)
Plaza del Conde Valle Suchil, 5 , Madrid , es

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good food
Cons:
Room maintenance issues
Noise in rooms
Old furniture

Categories

Cleanliness
8.08
General cleanliness noted, but some issues reported with room maintenance.
Service
8.85
Friendly and helpful staff mentioned in multiple reviews.
Location
9.09
Consistently praised for its convenient and quiet location.
Room Quality
7.54
Some issues with room maintenance and comfort reported.
Amenities
8.57
Standard amenities for this hotel tier; some suggestions for improvement.
Value for Money
8.43
Good value for price, especially considering location.
Food and Beverage
8.58
Good quality food mentioned, particularly at breakfast.
Overall Experience
8.05
Positive experience overall, with some concerns about room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:54

Property Description

Luxurious Accommodations
Experience elegance and comfort at Sercotel Gran Hotel Conde Duque in Madrid. The air-conditioned rooms offer a range of amenities including a pillow menu, laptop-sized safe, and flat-screen TV for a relaxing stay.

Convenient Location
Situated in the heart of Madrid, our hotel is just steps away from San Bernardo Metro Station, making it easy to explore the city. Enjoy proximity to Centro Cultural Galileo Galilei and Clamores concert halls for a cultural experience.

Unique Offerings
Indulge in a variety of teas at our charming Tea Room, unwind in the onsite gym, and savor a buffet breakfast with organic options. Let our staff guide you on a tapas route to discover the local culinary scene.

Experience luxury and convenience at Sercotel Gran Hotel Conde Duque - book your stay now!

Important information:

When booking more than 4 rooms, different policies and additional supplements may apply.

When traveling with pets, please note that an extra charge of 30€/ per pet, per night applies. Please note that the property can only allow 1 pet per room and with a maximum weight of 10 kg. This is subject to confirmation by the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 20 per day.

Location

Guest Reviews

8.4
Based on 5468 reviews
Cleanliness: 8.08
Service: 8.85
Location: 9.09
Room Quality: 7.54
Amenities: 8.57
Value for Money: 8.43
Food and Beverage: 8.58
Overall Experience: 8.05
B
beatriz • solo_traveller • es
1
Horrible
Pros:

El baño estaba muy bien equipado.

Cons:

Nos hicimos 546 km para llegar al hotel. Teníamos las espectativas muy altas teniendo en cuenta el hotel que es. Solo fuimos para una noches y continuar con otros 600km.
No tiene parking, te lo cobran a parte por 35€ la noche.
Las paredes de las habitaciones son de papel, se oye absolutamente todo. No puedes descansar nada.
Carisimo y calidad pésima para ser un 4 estrellas. No volveremos.

2026-05-09 • via Nuitee
I
Ita • couple • ca
7
Nice staff
Pros:

Staff at front desk

Cons:

Elevators need to be cleaned. Location is ok

2026-05-09 • via Nuitee
E
efraim ram • solo_traveller • il
9
2026-05-08 • via Nuitee
S
Sergi • extended_group • es
8
Cons:

Cobrar parking y desayuno aparte.

2026-05-08 • via Nuitee
C
Carolina • couple • gb
6
Too noisy
Pros:

Decoration

Cons:

Extremely noisy!!! We couldn’t sleep we heard steps and noise from other rooms

2026-05-08 • via Nuitee
I
Isabel María • family_with_children • es
7
Pros:

El desayuno buffet nos gusto mucho y el personal muy amable y la ubicación del hotel genial.

2026-05-07 • via Nuitee
I
Inmaculada • solo_traveller • es
8
Pros:

La ubicación

Cons:

La tercera cama era pequeña para un adulto grande

2026-05-07 • via Nuitee
T
TOMAS • couple • ar
8
2026-05-06 • via Nuitee
A
Antonio Carlos • solo_traveller • br
10
Conforto e bem estar.
Pros:

Conforto do quarto. Roupa de cama. Limpeza. Silêncio. Localização numa área residencial e tranquila, com fácil acesso a tudo.

Cons:

Ausência de canais internacionais na TV.

2026-05-06 • via Nuitee
J
Jose Luis • solo_traveller • es
9
2026-05-06 • via Nuitee
J
Jennifer • solo_traveller • es
6
2026-05-06 • via Nuitee
M
Mercedes • solo_traveller • gb
8
Nice hotel but not very welcoming
Pros:

I have been to this hotel before as I like old style ones. Bed and pillows are very comfortable and room is nice.

Cons:

Staff at this hotel are not very professional in treating their clients. As I was checking in, the receptionist was talking to another receptionist and I find that extremely impolite, as I am the client. I already checked in online and she did not take any notice, even I was telling her. I would have expected a nicer welcoming to the hotel.

2026-05-05 • via Nuitee
M
Maricel • family_with_children • pe
9
Muy bien ubicado y con buen servicio
Pros:

La ubicación y el personal muy servicial

Cons:

Nada

2026-05-04 • via Nuitee
M
Monique • extended_group • uy
9
2026-05-04 • via Nuitee
C
Carolina • family_with_children • co
8
Estuvo espectacular gracias
Pros:

Si

Cons:

Nada

2026-05-04 • via Nuitee
K
KULUALP • solo_traveller • tr
9
Çok memnun kaldım.
Pros:

Kahvaltısı bahsedildiği gibi enfesti. Temizlikten de gayet memnun kaldım. Konumuna zaten diyecek bişey yok. Metro durağına 150-200 metre mesafedeydi. Her açıdan çok keyfi aldığım bir konaklama idi. Tek bir sorun vardı, ara boşluğa bakan odaların pencereleri açıldığında I boşluktan klimaların veya başka cihazların sesleri geliyor. Odalar kullanışlı, yatağı da rahattı. Açıkçası 9.0 puanın altını halçk etmiyorlar. Teşekkürler Sercotel.

Cons:

Otel boşluğuna bakan ara kat odalar, dış ortam sesi alıyordu.

2026-05-03 • via Nuitee
D
Diego • solo_traveller • es
9
2026-05-03 • via Nuitee
C
Claudia • family_with_children • it
9
Ottimo rapporto qualità prezzo
Pros:

Veramente molto pulito, in posizione un pochino periferica rispetto al centro ma in una zona tranquilla e vicina a localini molto carini. Colazione molto varia, letti comodissimi. Sicuramente consigliato!!!

2026-05-03 • via Nuitee
A
Alba • solo_traveller • es
10
Pros:

Buen sitio para quién quiere entrenar durante su estancia.

2026-05-03 • via Nuitee
I
Isidro • extended_group • es
10
Pros:

Muy limpio y ubicación

Cons:

Nada

2026-05-02 • via Nuitee