Sercotel Gran Hotel Conde Duque

Hotels
•
Sercotel Hoteles
8.4 (5294 reviews)
Plaza del Conde Valle Suchil, 5 , Madrid , es

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good food
Cons:
Room maintenance issues
Noise in rooms
Old furniture

Categories

Cleanliness
8.08
General cleanliness noted, but some issues reported with room maintenance.
Service
8.85
Friendly and helpful staff mentioned in multiple reviews.
Location
9.09
Consistently praised for its convenient and quiet location.
Room Quality
7.54
Some issues with room maintenance and comfort reported.
Amenities
8.57
Standard amenities for this hotel tier; some suggestions for improvement.
Value for Money
8.43
Good value for price, especially considering location.
Food and Beverage
8.58
Good quality food mentioned, particularly at breakfast.
Overall Experience
8.05
Positive experience overall, with some concerns about room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:54

Property Description

Luxurious Accommodations
Experience elegance and comfort at Sercotel Gran Hotel Conde Duque in Madrid. The air-conditioned rooms offer a range of amenities including a pillow menu, laptop-sized safe, and flat-screen TV for a relaxing stay.

Convenient Location
Situated in the heart of Madrid, our hotel is just steps away from San Bernardo Metro Station, making it easy to explore the city. Enjoy proximity to Centro Cultural Galileo Galilei and Clamores concert halls for a cultural experience.

Unique Offerings
Indulge in a variety of teas at our charming Tea Room, unwind in the onsite gym, and savor a buffet breakfast with organic options. Let our staff guide you on a tapas route to discover the local culinary scene.

Experience luxury and convenience at Sercotel Gran Hotel Conde Duque - book your stay now!

Important information:

When booking more than 4 rooms, different policies and additional supplements may apply.

When traveling with pets, please note that an extra charge of 30€/ per pet, per night applies. Please note that the property can only allow 1 pet per room and with a maximum weight of 10 kg. This is subject to confirmation by the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 20 per day.

Location

Guest Reviews

8.4
Based on 5294 reviews
Cleanliness: 8.08
Service: 8.85
Location: 9.09
Room Quality: 7.54
Amenities: 8.57
Value for Money: 8.43
Food and Beverage: 8.58
Overall Experience: 8.05
L
Luis Miguel • solo_traveller • ae
1
2026-04-18 • via Nuitee
E
ENRIQUE GABRIEL • extended_group • es
8
2026-04-18 • via Nuitee
H
Henar • solo_traveller • es
8
2026-04-18 • via Nuitee
A
Alexandre • solo_traveller • br
10
2026-04-18 • via Nuitee
M
Maria Dolores • solo_traveller • es
6
Pros:

La ubicación

Cons:

Los colchones antiguos, la nevera inexistente, el desayuno correcto pero pocas opciones para celíacos.
El pan sin gluten : pésimo

2026-04-18 • via Nuitee
E
Ernesto • extended_group • es
9
2026-04-17 • via Nuitee
Z
Zhiyong • extended_group • us
5
2026-04-17 • via Nuitee
J
JOSE LUIS • family_with_children • mx
10
MUY CONFORTABLE EL HOTEL
Pros:

LA UBICACION DEL HOTEL ES MUY BUENA, CERCA ESTACION DE METRO, PARA COMPRAS BUENA UBICACION, PARA LLEGAR EN TAXI MUY RAPIDO

Cons:

EN RELIDAD TIENEN PERSONAL MUY DEDICADO, AMABLE Y DISPUESTO A SOLUCIONAR LAS DUDAS

2026-04-16 • via Nuitee
A
Andrea • couple • at
9
Frühstücken im Hotel ist ein Ereignis!
Pros:

Das Personal war äußerst hilfsbereit und freundlich; als auch die Mitarbeiterinnen im Frühstücksraum aufmerksam und gut organisiert.
Dad Frühstück selber: gute Auswahl an vielen Produkten: reichlich, vielfältig, frisch und schön angerichtet.
Guter Kaffee; eine Seltenheit in Madrid.
Was mir noch auffiel: die Gäste wählten auch angemessene sportlich elegante Kleidung.

Die Lobby: in Bereiche geteilt; auch Bücherbereich zum Lesen.
Das Verweilen hat Spaß gemacht.

Im Badezimmer wurden die Produkte sehr liebevoll zurecht gelegt!

Beeindruckt war ich, dass mich ( als Frau) immer eine Taxista abgeholt hat.
Habe mich dadurch sehr sicher gefühlt; was der Vorbereich des Hotels zusätzlich noch unterstrich: weitläufig und schön gestaltet.
Tolle Lage!

Cons:

Das Zimmer ist für 2 Personen mit 16m2 etwas klein, obwohl gut und elegant eingerichtet.
Die Glastüre zur Badewanne ist sicher eine Herausforderung für alte Menschen.

2026-04-15 • via Nuitee
W
william • solo_traveller • us
8
Cons:

No working air conditioning for our stay, room was at 25.5 degrees Celsius

2026-04-15 • via Nuitee
M
Miren Begoña • solo_traveller • es
10
Pros:

Decoración y buen estado de las habitaciones. Y amabilidad del recepcionista que me recibió a mi llegada. La ubicación también es perfecta.

Cons:

Todo perfecto.

2026-04-15 • via Nuitee
I
Irene • solo_traveller • es
7
Pros:

Location.

Cons:

Run down. Furniture needs to be replaced. No staff at reception overnight.

2026-04-15 • via Nuitee
J
jagrif • couple • au
8
2026-04-15 • via Nuitee
S
SUSANA • solo_traveller • es
9
Pros:

Todo muy bien

2026-04-15 • via Nuitee
R
Roberto • solo_traveller • it
6
Quando termineranno i lavori…forse!
Pros:

Le dimensioni della stanza

Cons:

Struttura vetusta, trascurata.
La tenda in bagno per la doccia.
Ho dovuto richiedere pulizia accurata della stanza dopo la prima notte.
Hotel in fase di ristrutturazione ma con evidenti limiti di decoro.

2026-04-14 • via Nuitee
L
Laura • solo_traveller • es
9
2026-04-14 • via Nuitee
M
Maria Fernanda da Silva • extended_group • pt
8
Pros:

Localização e pequeno almoço

Cons:

Não ter cafeteira no quarto para fazer chá.

2026-04-14 • via Nuitee
C
Carla • family_with_children • pt
9
2026-04-14 • via Nuitee
N
Natasha • couple • mk
10
2026-04-14 • via Nuitee
R
Ribeiro • couple • br
8
2026-04-14 • via Nuitee