Sercotel Gran Hotel Conde Duque

Hotels
8.4 (5890 reviews)
Plaza del Conde Valle Suchil, 5 , Madrid , ES
+34 914 47 70 00

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good food
Cons:
Room maintenance issues
Noise in rooms
Old furniture

Categories

Cleanliness
8.08
General cleanliness noted, but some issues reported with room maintenance.
Service
8.85
Friendly and helpful staff mentioned in multiple reviews.
Location
9.09
Consistently praised for its convenient and quiet location.
Room Quality
7.54
Some issues with room maintenance and comfort reported.
Amenities
8.57
Standard amenities for this hotel tier; some suggestions for improvement.
Value for Money
8.43
Good value for price, especially considering location.
Food and Beverage
8.58
Good quality food mentioned, particularly at breakfast.
Overall Experience
8.05
Positive experience overall, with some concerns about room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:54

Property Description

Luxurious Accommodations
Experience elegance and comfort at Sercotel Gran Hotel Conde Duque in Madrid. The air-conditioned rooms offer a range of amenities including a pillow menu, laptop-sized safe, and flat-screen TV for a relaxing stay.

Convenient Location
Situated in the heart of Madrid, our hotel is just steps away from San Bernardo Metro Station, making it easy to explore the city. Enjoy proximity to Centro Cultural Galileo Galilei and Clamores concert halls for a cultural experience.

Unique Offerings
Indulge in a variety of teas at our charming Tea Room, unwind in the onsite gym, and savor a buffet breakfast with organic options. Let our staff guide you on a tapas route to discover the local culinary scene.

Experience luxury and convenience at Sercotel Gran Hotel Conde Duque - book your stay now!

Important information:

When booking more than 4 rooms, different policies and additional supplements may apply.

When traveling with pets, please note that an extra charge of 30€/ per pet, per night applies. Please note that the property can only allow 1 pet per room and with a maximum weight of 10 kg. This is subject to confirmation by the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

8.4
Based on 5890 reviews
Cleanliness: 8.08
Service: 8.85
Location: 9.09
Room Quality: 7.54
Amenities: 8.57
Value for Money: 8.43
Food and Beverage: 8.58
Overall Experience: 8.05
C
Carlo • couple • gb
7
Okay pero mejorable
Pros:

Ubicación, personal muy amable y dispuesto a ayudar, la ducha

Cons:

Algunas instalaciones son bastante viejas y no muy agradables (suelo inestable, cama que hace ruido al moverse, olor en el baño), precio muy alto por la calidad

2026-10-14 • via Nuitee
F
Fabiana • family_with_children • es
8
2026-10-13 • via Nuitee
F
Fabienne • extended_group • fr
4
En attente d'une compensation de la part de booking
Pros:

situation géographique
propreté et confort des chambres
excellent buffet de petit-déjeuner

Cons:

je suis toujours en attente d'une réponse et d'un dédommagement de la part de booking par rapport aux suppléments que l'hôtel m'a facturés (cela fait 1 semaine que je vous ai écrit et j'attends toujours !)

2026-10-12 • via Nuitee
H
Hugo Henrique • solo_traveller • br
10
2026-10-12 • via Nuitee
T
Tomislav • solo_traveller • hr
8
2026-10-12 • via Nuitee
M
Maria Del Carmen • extended_group • co
8
2026-10-12 • via Nuitee
C
Christian • family_with_children • dk
7
Okay
Pros:

No habia desayuno

Cons:

El suelo en el baño. Eataba rebaladizo cando habia agua.

2026-10-12 • via Nuitee
C
Carmen • extended_group • es
9
Pros:

Se encuentra en una buena zona, sin ruidos. Habitación cómoda.

2026-10-12 • via Nuitee
P
Per • extended_group • se
8
2026-10-12 • via Nuitee
A
Annemarie • extended_group • ie
8
Excellent stay. Will return
Pros:

Did not have breakfast. Location superb. Very comfortable beds. Great coffee shops near by and excellent restaurant next door to hotel

Cons:

Very rude man who worked in bar

2026-10-11 • via Nuitee
L
Lucia • solo_traveller • es
1
Decepcionante
Pros:

Únicamente me gustó la ubicación

Cons:

En mi caso mi habitación era diminuta,súper oscura y daba a un patio interior.Teniendo en cuenta lo que pagas pedí en cuanto llegue si podían cambiarme a una mejor y me dijeron que estaba todo lleno,no lo dudo,pero vamos no volvería ni a una habitación superior.

2026-10-11 • via Nuitee
J
Jose • solo_traveller • pr
10
2026-10-10 • via Nuitee
H
Hoda • solo_traveller • eg
8
2026-10-10 • via Nuitee
R
Rida Reguiai • solo_traveller • ma
10
2026-10-09 • via Nuitee
A
Angelina • solo_traveller • es
9
2026-10-08 • via Nuitee
M
Mª Reyes • couple • es
8
Cons:

En la ducha el agua no tenia apenas presión y caía con muy poca fuerza

2026-10-07 • via Nuitee
M
Miriam • family_with_children • es
8
2026-10-07 • via Nuitee
R
Rosa Maria • solo_traveller • es
9
Pros:

La ubicacion muy bien

Cons:

La cama muy incómoda. Cama hrande con el colchón hundido a ambos lados y el centro sobresalido. Colchón viejo que está pidiendo renovación.

2026-09-19 • via Nuitee
D
Daniel • couple • es
8
2026-09-19 • via Nuitee
N
norma • solo_traveller • pa
10
Pros:

Excelente atención del personal; desayuno muy bueno ; ubicación inmejorable cerca del Metro y encantadores restaurantes ...te hacen sentir como en casa. He ido anteriormente sola y tambien en familia .

2026-09-19 • via Nuitee