Hotel Puerta de Toledo

Hotels
8.8 (2553 reviews)
Glorieta Puerta de Toledo, 4 , Madrid , es

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good value for money
Cons:
Cleanliness issues in bathrooms
Temperature control problems
Breakfast quality varied

Categories

Cleanliness
7.95
Issues with bathroom cleanliness mentioned in reviews.
Service
9.45
Consistently positive remarks about the friendliness and helpfulness of the staff.
Location
9.45
Multiple comments on the hotel's great location near public transport and attractions.
Room Quality
8.95
General satisfaction with room comfort, though some note the temperature control issues.
Amenities
8.45
Good amenities mentioned, although some were lacking like room coffee makers.
Value for Money
9.45
Excellent value for services offered, especially noted in relation to location.
Food and Beverage
7.45
Mixed feedback on breakfast quality; some items needed improvement.
Overall Experience
9.25
Overall positive experiences reported, with minor issues highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:16

Property Description

Hearty Buffet Breakfast
Start your day right with a wide selection of hot and cold dishes in our pleasant breakfast hall, served from 07:00 until 11:00 at Hotel Puerta de Toledo.

Free Wireless Internet
Stay connected with friends and family using our complimentary wireless internet connection available throughout the hotel.

Relaxing Lounge Bar
Unwind from a day of sightseeing in our informal lounge bar from 08:00 until 23:00, where you can enjoy a refreshing drink or light snack.

Book your stay at Hotel Puerta de Toledo now for a perfect blend of comfort and convenience.

Important information:

Please note that when booking more than 3 rooms or 5 nights, different policies and additional supplements may apply.

Small parking spaces are available in the building but are subject to availability at check-in. Please ask for more information at the property.

Please note that breakfast price without prior reservation will be EUR 14.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 22 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 2553 reviews
Cleanliness: 7.95
Service: 9.45
Location: 9.45
Room Quality: 8.95
Amenities: 8.45
Value for Money: 9.45
Food and Beverage: 7.45
Overall Experience: 9.25
R
Raquel couple es
8
2026-03-14 via Nuitee
C
Carlos couple es
8
Pros:

Ubicación muy buena. La limpieza. El desayuno muy bueno.

Cons:

La iluminación bastante escasa. Por lo demás bien.

2026-03-12 via Nuitee
P
Pamela couple ar
10
It was perfect!
Pros:

The room had a perfect view of the Puerta de Toledo; location is great and convenient, very close to the metro; the staff is very nice; the bed is super comfy, also the pillows and we found little touches in our room like violetas candies (which we love). We had a great stay!

2026-03-12 via Nuitee
I
Ignacio solo_traveller es
8
2026-03-12 via Nuitee
J
Juana couple es
10
Pros:

Habitación en muy buen estado. Cerca del metro y de las calles principales

Cons:

Nada que comentar

2026-03-11 via Nuitee
J
Jose Sergio couple es
9
2026-03-10 via Nuitee
P
Preston couple ca
6
Pros:

Old hotel not suitable for elderly people as bath deep with shower hard to get into the bathroom needs walk in showers Breakfast is excellent

2026-03-09 via Nuitee
S
Svetlana couple il
10
2026-03-07 via Nuitee
L
Lyn couple gb
9
Very enjoyable with lots to visit the metro is a cheap and brilliant way to get around
Pros:

The location was fantastic,very clean and comfortable

Cons:

Only criticism was that us British like a kettle with tea and coffee in the room

2026-03-07 via Nuitee
M
Maria Dolores couple ch
10
2026-03-05 via Nuitee
M
Marco A. Álvarez couple es
8
Pros:

Relación calidad-precio

Cons:

Que dormir en Madrid es muy caro

2026-03-04 via Nuitee
A
Alexandre solo_traveller pt
1
Muito caro para o conforto e hospitalidade que apresenta
Pros:

Somo enganados com a informação do parque de estacionamento que não existe.
Os funcionários para além de poucos prestáveis não são simpáticos.
Acho demasiado caro para ficar hospedado nas águas furtadas com com apenas uma janela muito pequena no telhado!!!

Cons:

Não recomendo, demasiado caro para o serviço prestado.

2026-03-02 via Nuitee
L
Laura couple es
9
Muy bien
Pros:

Se podía descansar muy bien: silencioso y las camas cómodas.

2026-03-02 via Nuitee
E
Enrique couple es
9
2026-03-02 via Nuitee
G
González. Vasallo couple es
9
Agradable para la noche.
Pros:

Estaba en muy buena ubicación, a solo 3 paradas en metro de Gran Vía. Y las camas y almohadas eran comodísimas.

Cons:

El desayuno en relación calidad-precio no era lo esperado, ya que el café estaba aguado, había poca variedad de productos a escoger, el yogurt no era de buena calidad y el zumo no era natural ni se le asemejaba. A su favor diré que la bollería si estaba buena y el jamón serrano también.

2026-03-01 via Nuitee
B
Bjarne couple dk
8
Kommer gerne igen
2026-02-26 via Nuitee
R
Rodrigo solo_traveller pe
10
2026-02-26 via Nuitee
J
Javier couple es
7
2026-02-24 via Nuitee
V
Victor couple es
9
2026-02-23 via Nuitee
A
Aurora family_with_children es
8
2026-02-23 via Nuitee