Hotel Puerta de Toledo

Hotels
8.8 (2767 reviews)
Glorieta Puerta de Toledo, 4 , Madrid , es

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good value for money
Cons:
Cleanliness issues in bathrooms
Temperature control problems
Breakfast quality varied

Categories

Cleanliness
7.95
Issues with bathroom cleanliness mentioned in reviews.
Service
9.45
Consistently positive remarks about the friendliness and helpfulness of the staff.
Location
9.45
Multiple comments on the hotel's great location near public transport and attractions.
Room Quality
8.95
General satisfaction with room comfort, though some note the temperature control issues.
Amenities
8.45
Good amenities mentioned, although some were lacking like room coffee makers.
Value for Money
9.45
Excellent value for services offered, especially noted in relation to location.
Food and Beverage
7.45
Mixed feedback on breakfast quality; some items needed improvement.
Overall Experience
9.25
Overall positive experiences reported, with minor issues highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:16

Property Description

Hearty Buffet Breakfast
Start your day right with a wide selection of hot and cold dishes in our pleasant breakfast hall, served from 07:00 until 11:00 at Hotel Puerta de Toledo.

Free Wireless Internet
Stay connected with friends and family using our complimentary wireless internet connection available throughout the hotel.

Relaxing Lounge Bar
Unwind from a day of sightseeing in our informal lounge bar from 08:00 until 23:00, where you can enjoy a refreshing drink or light snack.

Book your stay at Hotel Puerta de Toledo now for a perfect blend of comfort and convenience.

Important information:

Please note that when booking more than 3 rooms or 5 nights, different policies and additional supplements may apply.

Small parking spaces are available in the building but are subject to availability at check-in. Please ask for more information at the property.

Please note that breakfast price without prior reservation will be EUR 14.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 22 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 2767 reviews
Cleanliness: 7.95
Service: 9.45
Location: 9.45
Room Quality: 8.95
Amenities: 8.45
Value for Money: 9.45
Food and Beverage: 7.45
Overall Experience: 9.25
A
Amit • solo_traveller • ca
9
Super nice hotel with a great location in Madrid.
Pros:

Nice and clean hotel.with super comfy bed. The location was also right at the center of the city

Cons:

Can't think of any to complain about

2026-07-11 • via Nuitee
J
JOSE DIEGO • solo_traveller • es
10
2026-07-11 • via Nuitee
N
Nicolas • couple • us
10
Pros:

Lovely - very modern and comfortable - hotel, great location. Also, very quiet despite a great, central location.

2026-07-10 • via Nuitee
R
Rozo • couple • co
9
Todo excelente
Pros:

La ubicación y la limpieza

2026-07-10 • via Nuitee
M
Maria Cristina • solo_traveller • ar
10
Pros:

La habitación, el personal, el desayuno

2026-07-10 • via Nuitee
J
Josefina • couple • ar
10
2026-07-09 • via Nuitee
R
Ruth Maribel • solo_traveller • mx
10
Pros:

Limpieza, ubicación y comodidad.

Cons:

Esperar mucho el ascensor al terminar de desayunar. Se sirve en el piso -1 y se forman largas filas. También se siente encerrado.

2026-07-06 • via Nuitee
L
Lucía • solo_traveller • es
9
2026-07-05 • via Nuitee
M
Mònica • solo_traveller • es
10
2026-07-02 • via Nuitee
A
Antonio • solo_traveller • es
10
2026-07-01 • via Nuitee
T
Teixeira • extended_group • pt
10
2026-07-01 • via Nuitee
R
Robert • extended_group • pl
9
2026-07-01 • via Nuitee
A
Antonio • couple • br
10
Pros:

Otimo

Cons:

Nda

2026-07-01 • via Nuitee
R
rosa • family_with_children • es
10
Fin de semana de concierto
Pros:

Me gustó todo el personal muy amable y el desayuno tenía todo lo que queríamos así que volveremos la próxima vez ☺️

Cons:

Me gustó todo

2026-07-01 • via Nuitee
E
Eric • couple • ca
9
Excelente localização e Custo Benefício
Pros:

Gostei do Hotel em geral, o quarto com armários e espaçoso e banheiro confortável.

Cons:

No café da manhã tinha boas frutas mas poderia ser melhor

2026-06-30 • via Nuitee
C
CHANGJI • couple • cn
7
一般
Pros:

位置还可以

Cons:

离机场太远，地铁要倒三次

2026-06-29 • via Nuitee
C
Christian • solo_traveller • it
9
2026-06-29 • via Nuitee
P
Patri12 • extended_group • es
10
Muy buen hotel
Pros:

La habitación era super amplia para 3 personas, con 3 camas individuales, tenia nevera en la habitación, las camas eran muy cómodas, el baño bastante amplio, un gran armario para dejar la ropa. El personal muy amable nos dejaron dejar las maletas antes de entrar y cuando nos fuimos pudimos dejarlas otra vez. Tiene una terraza para poder desayunar por las mañanas. El metro estaba cerca andando y tiene varias cafeterías alrededor y varios supermercados, Y además teníamos un mercadillo super cerca que pudimos ir al ser domingo.

Cons:

No hay nada mala que aportar.

2026-06-29 • via Nuitee
S
sek fong • solo_traveller • sg
8
2026-06-29 • via Nuitee
V
Verónica • solo_traveller • es
10
Pros:

Ubicación y el parking

Cons:

Me gusta todo

2026-06-29 • via Nuitee