Hotel Puerta de Toledo

Hotels
8.8 (2606 reviews)
Glorieta Puerta de Toledo, 4 , Madrid , es

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good value for money
Cons:
Cleanliness issues in bathrooms
Temperature control problems
Breakfast quality varied

Categories

Cleanliness
7.95
Issues with bathroom cleanliness mentioned in reviews.
Service
9.45
Consistently positive remarks about the friendliness and helpfulness of the staff.
Location
9.45
Multiple comments on the hotel's great location near public transport and attractions.
Room Quality
8.95
General satisfaction with room comfort, though some note the temperature control issues.
Amenities
8.45
Good amenities mentioned, although some were lacking like room coffee makers.
Value for Money
9.45
Excellent value for services offered, especially noted in relation to location.
Food and Beverage
7.45
Mixed feedback on breakfast quality; some items needed improvement.
Overall Experience
9.25
Overall positive experiences reported, with minor issues highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:16

Property Description

Hearty Buffet Breakfast
Start your day right with a wide selection of hot and cold dishes in our pleasant breakfast hall, served from 07:00 until 11:00 at Hotel Puerta de Toledo.

Free Wireless Internet
Stay connected with friends and family using our complimentary wireless internet connection available throughout the hotel.

Relaxing Lounge Bar
Unwind from a day of sightseeing in our informal lounge bar from 08:00 until 23:00, where you can enjoy a refreshing drink or light snack.

Book your stay at Hotel Puerta de Toledo now for a perfect blend of comfort and convenience.

Important information:

Please note that when booking more than 3 rooms or 5 nights, different policies and additional supplements may apply.

Small parking spaces are available in the building but are subject to availability at check-in. Please ask for more information at the property.

Please note that breakfast price without prior reservation will be EUR 14.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 22 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 2606 reviews
Cleanliness: 7.95
Service: 9.45
Location: 9.45
Room Quality: 8.95
Amenities: 8.45
Value for Money: 9.45
Food and Beverage: 7.45
Overall Experience: 9.25
P
Patricia • couple • do
8
2026-04-12 • via Nuitee
L
Lau Falivene • couple • ar
10
Pros:

Las instalaciones impecables y limpias. Con detalles de bienvenida. Todo perfecto!!

2026-04-11 • via Nuitee
J
Jose Daniel • couple • es
10
2026-04-11 • via Nuitee
G
Gabriela • couple • ch
9
2026-04-11 • via Nuitee
F
Flittonmiss • Friends getaway • Flitton, Bedfordshire, England
10
Fabulous stay in Madrid!
Pros:

The hotel was in a really great position. Just outside of the city centre but within walking distance of so many places. Everything we wanted to see was within 30 minutes walking of the hotel. The hotel was spotless. The rooms were comfy - the beds were ENORMOUS! We slept very well despite being right at the front of the hotel by the Toledo Gate. It was extremely quiet.
We didn’t have breakfast included but the bar downstairs did croissants and coffee, which we had one morning; it was really reasonable and the coffee was the best we had in the city! There was a buffet breakfast at the hotel but we didn’t visit. We didn’t have the rooms cleaned for sustainability and as a reward, we got free drink tickets. The bar served alcohol but didn’t appear to be open that late. Staff were really friendly, both behind the desk, in the bar and cleanings staff on the floor we stayed on.
Great value and a great stay!

2026-04-10 • via Tripadvisor
J
Juan Luis • solo_traveller • es
10
2026-04-10 • via Nuitee
F
FRANCESCA • family_with_children • it
10
Ottima scelta
Pros:

Struttura davvero molto accogliente e comoda per visitare la città. Stanza pulitissima e confortevole. Letti e cuscini comodissimi. Abbiamo molto apprezzato la presenza del bar in hotel.

Cons:

Tutto benissimo

2026-04-10 • via Nuitee
M
MACARENA • couple • ar
8
2026-04-09 • via Nuitee
T
Thamiris • couple • br
10
2026-04-07 • via Nuitee
N
nekane • solo_traveller • es
10
2026-04-06 • via Nuitee
• extended_group • es
9
2026-04-06 • via Nuitee
Q
qy272 • couple • sg
8
Worth the price
Pros:

The room was quite spacious and clean. The staff were also very helpful. Location of the hotel was very near the subway as well.

Cons:

The shower was abit narrow as the glass panel for the shower area was installed at the edge of the bathtub. There were also no tissues provided and water was only provided once. But these are all minor comments and overall it was a good stay!

2026-04-05 • via Nuitee
C
Claudia • couple • de
6
Pros:

Alles da, was man braucht. Betten bequem.

Cons:

Lage geht besser. Geschirr beim Frühstück nicht immer sauber. Frühstück okay.

2026-04-05 • via Nuitee
A
Anna • couple • it
10
Fantastico
Pros:

Posizione comodissima, servita da tanti mezzi per arrivare in qualsiasi posto della città. Struttura accogliente e dotata di tutti i servizi, buon livello di pulizia. Staff molto cortese

Cons:

A dover trovare un difetto, sarebbe da migliorare l’insonorizzazione delle camere.

2026-04-01 • via Nuitee
R
ramon • couple • es
7
2026-04-01 • via Nuitee
P
Paula • couple • es
10
Volvería a repetir
Pros:

Buena ubicación. La habitación de la planta 7 era preciosa, estilo abuardillado, amplia, con armarios. La cama era verdaderamente grande y lo primordial, cómoda. Buenas almohadas. El baño era grande y con productos de cortesía.

Había recepción 24h. Y aunque nosotros no lo cogimos también cuentan con desayuno.
Volvería a repetir.

Cons:

Nada

2026-04-01 • via Nuitee
1
10marcus86 • Family • Leicester, Leicestershire, England
4
Not as good as it looks
Pros:

Not a good experience.
We booked for us and our 32 months old son. They gave us a baby cot, dangerous as the kid can climb out of it and hurts himself. We asked to help us finding a solution. The receptionist was extremely rude, saying we haven't booked for a family room and he would not do anything about it. He didn't give us chance even to talk, as we were willing to pay the difference to have a family room.
They don't clean the room. Simple like that's dust everywhere. If you leave crumbs on the floor in the morning, you find them when you come back. Complaining with the manager didn't solve the issue.
We found water and glasses when we arrived. But they took it off after!! Who does that?! It appeared again when we complain about the cleanliness.
We found the sink almost blocked and smelling of sewage. That has been sorted out quite well.
Breakfast is of a good standard.
We won't be back for sure.

2026-03-31 • via Tripadvisor
A
Ana • solo_traveller • pt
10
Pros:

Simpatia, localização excelente e limpeza.Quarto muito agradável

2026-03-31 • via Nuitee
D
Deenadayalan • solo_traveller • za
7
Overall the other aspects of the hotel made up for a good stay .
Pros:

It was well located . Close to restaurants, major attractions and markets

Cons:

Most aspects met with satisfaction.
Just thought that the breakfast buffet lacked variety and staff were not particularly friendly .

2026-03-31 • via Nuitee
S
Simone • couple • it
8
Soggiorno piacevole, posizione ottima, colazione ben fornita e stanze molto comode. Consigliato
Pros:

Pulizia posizione e gentilezza dello staff

Cons:

Nulla in particolare

2026-03-31 • via Nuitee