Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Small rooms
Heating issues

Categories

Cleanliness
7.06
Generally clean, but minor issues mentioned in some reviews.
Service
9.03
Staff received high praise for their helpfulness and care.
Location
9.07
Excellent location with good transport links.
Room Quality
7.02
Some rooms reported as small and uncomfortable.
Amenities
7.55
Basic amenities present, with some issues noted in specific reviews.
Value for Money
8.01
Fairly priced given location and overall service.
Food and Beverage
7.56
Limited feedback about food and beverage options.
Overall Experience
7.93
Overall good experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:19

Property Description

Luxury Boutique Hotel in Kensington and Chelsea

Individually-Designed Rooms with Modern Amenities: Enjoy a comfortable stay in uniquely decorated rooms equipped with tea&coffee making facilities, satellite TV, and a minibar.

Central Location with Easy Access to Attractions: Explore Kensington Palace, Royal Albert Hall, and top museums within walking distance. Shop at Harrods and unwind in nearby parks during your stay.

Convenient Access to Transportation: Reach Heathrow Airport in just 20 minutes without any changes via the nearby Earl’s Court Tube Station.

Book now to experience the charm and convenience of Merit Kensington Hotel.

Important information:

Please note, the reception is located at 16-18 Penywern Road.

For groups of 3 rooms or more, different policies and supplements may apply.

The company supports the government campaign and has a zero-tolerance if a member of staff is treated in an abusive way. Anti-social behavior will result in a reservation being canceled.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.9
Based on 6796 reviews
Cleanliness: 7.06
Service: 9.03
Location: 9.07
Room Quality: 7.02
Amenities: 7.55
Value for Money: 8.01
Food and Beverage: 7.56
Overall Experience: 7.93
C
Chiara family_with_children it
8
2026-04-04 via Nuitee
P
Pallavi family_with_children gb
9
comfortable, wonderful, great location as well, great bed
Pros:

excellent room, bed everything.

2026-04-04 via Nuitee
H
Halvord family_with_children no
9
2026-04-03 via Nuitee
N
Nicole couple de
8
2026-04-03 via Nuitee
B
Beatriz solo_traveller br
9
Localização que te põe circulando na cidade toda facilmente.
Pros:

Localização. 100 m de uma estação de metrô que liga várias linhas importantes. E de onde se pega o metrô direto para o Aeroporto Heathrow. Top.

Cons:

Gostei de tudo.

2026-04-03 via Nuitee
S
Scotty Jeff family_with_children us
9
2026-04-03 via Nuitee
K
Kevin couple gb
8
Will definitely be staying here if I go to London again
Pros:

Very comfortable beds and great location

2026-04-03 via Nuitee
N
Nafisa solo_traveller gb
1
Very disappointed
Pros:

Absolutely nothing I am so disappointed.

Cons:

I had a really disappointing and uncomfortable stay at this hotel. I visited with my best friend, and as two young women, we were already hoping for somewhere we’d feel safe and relaxed but unfortunately that was not the case at all.

We were placed in a room in the garden area, which immediately made us uneasy. Within five minutes of arriving, we asked to change rooms due to how isolated and uncomfortable we felt, but our request was denied without much consideration.

The room itself had a strange locked door that appeared to connect to the neighbouring room, which made us feel even more on edge. It did not feel secure, and we could not relax knowing someone could potentially be just on the other side.

To make matters worse, the location meant we had to walk through a dark, tree lined area to get in and out. We ended up cancelling our evening plans entirely because we simply did not feel safe going back and forth at night.

My friend also suffers from hay fever, which we had mentioned to staff, but being placed in a garden room clearly did not take that into account.

Throughout the night, we kept hearing unexplained noises from outside, which made it impossible to sleep. Between the stress, discomfort, and lack of support from staff, it completely ruined our stay.

Overall, I would not recommend this hotel, especially not for young women or anyone who values feeling safe and comfortable while travelling.

2026-04-02 via Nuitee
M
Marco family_with_children it
9
2026-04-02 via Nuitee
D
Dom couple gb
8
2026-04-02 via Nuitee
M
Michael family_with_children at
7
OK
Pros:

Lage

Cons:

Zimmer zu klein, kein Schrank

2026-04-01 via Nuitee
R
ROBERT solo_traveller gb
10
Lovely place, well priced and great location. Very comfortable stay
Pros:

Very clean and modern

Cons:

Nothing

2026-03-31 via Nuitee
G
Giuseppe family_with_children it
6
2026-03-31 via Nuitee
A
Abdulkerim Zekeriya solo_traveller tr
5
Pros:

Konumunu

2026-03-31 via Nuitee
L
Laurie couple gb
10
Definitely would stay here again
Pros:

Clean room, comfy beds and modern details e.g. keycards, shower and lighting controls
Lovely view of trees out of the large windows at the rear or the hotel.
Quiet street but very convenient for west London.

2026-03-31 via Nuitee
E
Elena solo_traveller it
10
2026-03-31 via Nuitee
M
Maria Teresa couple pt
7
Pros:

Simples e decente. Cumpriu a função.

Cons:

Não gostei do pequeno almoço ser servido num edificio à parte.

2026-03-31 via Nuitee
C
Christmas couple si
10
Great location, very clean and modern rooms, freindly staff. Great VFM. Higly recommended!
Pros:

The overall ambiance felt luxurious, the double delux room was very well designed, on the smaller side but still big enough. The shower worked flawlessly, with plenty of hot water, and everything was very clean. The staff were extremely friendly and professional. The location is excellent, with plenty of options to have breakfast just outside the hotel, and the area is very well connected.

Cons:

The kettle caused a brief electrical short circuit, but this was fixed immediately, so it was not an issue at all.

2026-03-30 via Nuitee
D
Diana couple ro
9
2026-03-30 via Nuitee
A
Alex couple es
9
2026-03-29 via Nuitee