Hôtel Bienvenue

We stayed at the Hotel Bienvenue for two nights (we were only in Paris for less than 48 hours) and it was the perfect location (it's a short 15 minute walk from Gare du Nord and is near two Metro lines). It was clean, the room was very quiet and the bed was comfortable. There was a personalized note from the GM waiting for us when we arrived which I thought was a very professional/nice touch. The hotel staff was very friendly and helpful - clearly very experienced with handling customers and anticipating needs. Like many European hotels, the elevator is tiiny which might give Americans pause. We will 100% stay here again next time we are in Paris.

Comfortable rooms and beds in a great area. Really friendly staff. Would definitely go back. Recommended.

Die Lage & das Personal waren top!
Das Zimmer war komfortabel.

I really liked my room, the bed was really comfortable. However, the shower door was stuck and came off the hinge on top of me in the shower on the last morning. Plus the toilet had no water in it to flush on the 2nd morning. Room 406. I told reception, she said sorry but made no effort to compensate.

Very Parisian and lovely

The hotel is easy accessible by Metro, personnel is friendly and most important it is clean and offers a quite night's sleep. Breakfast is abundant and good too.

Charmante Unterkunft an toller Lage. Das Zimmer war ruhig Richtung Innenhof, das Bett sehr bequem. Wir haben wunderbar geschlafen.

Nice view, comfy beds, good toiletries

Although the location is great, service is good and the hotel itself is quite stunning, the experience left me with a bitter taste.
The Good: as I said, the location is great, in the very centre in the 9éme of Paris, in a cute pedestrian street with a church in front, which made it very quiet, no street noise. All teams were professional and polite (reception, bar, housekeeping), breakfast was very good, and the hotel decoration was beautiful. Also, the in-room amenities (both free and payable) were awesome.
The Bad: it is a very old building, and the noises coming from within the hotel are hard to ignore. Also, and I know this is difficult to control in big cities, I had the bad surprise of finding a cockroach in the shower the day I was leaving.
The Ugly: what I disliked the most was the reservation process. I was travelling on business with my team. Unfortunately, one of the team members had a very serious medical emergency that prevented them from coming. When I explained the situation to the hotel, a full week prior to our arrival, and asked if something could be done regarding their reservation, they were very inflexible, they did not even proposed a commercial gesture. I understand the reservation agreement did not cover this instance, but their lack of empathy and flexibility really surprised me. We were a group of 10 people, and this was affecting just one room. I later found out that they were fully booked during my stay, so they'd not have lost any money.
For this reason, and this reason only, because I think the human side of hospitality is essential, I will not return to this hotel.

A very nice hotel, good area that allows you to go in any direction in the city.
Pleasant view and friendly stuff. Great value for money even in the busy time of the year.

Un bon rapport qualité-prix, personnel agréable.

Location and coszness