Casa Serena Paris Hôtel

Hotels
6.7 (274 reviews)
188 Rue De Crimée , Paris , fr

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Convenient location
Clean room
Cons:
Poor cleanliness
Unhelpful staff
Misleading information about amenities

Categories

Cleanliness
5.35
Multiple reviews noted dirty rooms and poor hygiene standards.
Service
7.82
Staff were described as unhelpful and untrained in customer service.
Location
9.85
Highlighted as convenient with nearby metro and shopping.
Room Quality
6.31
Rooms were often described as small and not as advertised.
Amenities
6.34
Lack of necessary amenities such as breakfast and toiletries noted.
Value for Money
7.3
Somewhat acceptable prices given the conditions and experience.
Food and Beverage
4.35
No breakfast available and no dining options mentioned.
Overall Experience
6.32
Overall disappointing experience with serious improvements needed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:30

Property Description

Convenient Location
Situated in the vibrant north-east of Paris, Hôtel Crimée offers easy access to Parc de la Villette and Les Docks de Paris Event Venue. The nearby Crimée Metro Station ensures seamless exploration of the city.

Modern Amenities
Each room at Hôtel Crimée is equipped with essential modern conveniences such as air conditioning, soundproofing, and a flat-screen TV. Guests can also enjoy free WiFi access and a vending machine for added comfort.

Exceptional Services
The hotel boasts a 24-hour reception, tour desk, and ticket service for guests' convenience. Additionally, a range of facilities including a computer, printer, electric kettle, and microwave are available for use, ensuring a hassle-free stay.

Experience the perfect blend of comfort and convenience at Hôtel Crimée. Book now for an unforgettable Parisian getaway.

Important information:

Please note that the property's Front Desk is open from 1 PM to 10 PM.

Self check-in available on tablet with Name and reservation number

Please note that the city tax must be paid upon arrival by credit card or in cash.

Guests are advised that the same credit card used to make the booking will be required to take the payment.

Please note that special conditions may apply when booking more than 1 room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORY

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for € 30 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.7
Based on 274 reviews
Cleanliness: 5.35
Service: 7.82
Location: 9.85
Room Quality: 6.31
Amenities: 6.34
Value for Money: 7.3
Food and Beverage: 4.35
Overall Experience: 6.32
G
Gilbert • family_with_children • fr
6
Trop cher pour le confort proposé et établissement en travaux
Cons:

Etablissement en travaux, surtout ascenseur
Bruyant
1 seul oreiller pas confortable, pas de volet
Literie moyenne
Très cher pour le confort proposé

2026-07-02 • via Nuitee
E
Erica • solo_traveller • nl
1
Just don’t stay here. They’re scammers
Pros:

I liked nothing about this property. They might have recently renovated, but the same bad owners in the back (should have taken others’ horrible reviews more seriously)

Cons:

False advertisement, scammers, irresponsible. They advertised air conditioning. However, during the heat wave when it was 43 degree outside, the air conditioning in my room wasn’t working at all. The hotel manager was patronizing. I went down to lobby multiple times to let them know ac is off in my room, and the hotel manager kept saying things like “lady, just go back and wait”. They never bothered to get up or come to my room to check what the issue might be. Their plan was to shut me up until I give up. Because I was about to pass out from the unbearable heat, I had to book another hotel that day.

2026-07-01 • via Nuitee
P
Paul.B • extended_group • fr
5
2026-06-30 • via Nuitee
F
frederic • solo_traveller • fr
1
la plus mauvaise nuit de ma vie
Pros:

hotel renové

Cons:

clim quasi inexistante et totalement inefficace - impossible d'ouvrir la fenetre a cause du bruit

2026-06-27 • via Nuitee
K
kathia • solo_traveller • fr
10
2026-06-19 • via Nuitee
S
Stephane 53 • solo_traveller • fr
6
Hotel en travaux
Pros:

Nuit au calme.

Cons:

La douche mal foutue et les travaux en cours, perceuse et autre durant la journee.

2026-06-18 • via Nuitee
G
Guillaume • solo_traveller • fr
10
Pros:

Très bon emplacement pour ce que j'avais a faire (concert au Zénith) chambre très confortable

Cons:

Pas grand chose

2026-05-31 • via Nuitee
M
Marion • couple • fr
5
Pratique mais pas agréable
Pros:

- Personnel très sympathique
- Localisation pratique

Cons:

- Travaux le matin / hôtel en travaux qui n'était pas indiqués au moment de la réa
- Chambre mal agencée
- Mauvais état et vetuste, draps propres mais avec des "taches propres", interrupteur à nu sans contour,...
- Dans l'espace cuisine : Aucun couvert, ni matériel pour cuisiner

Rapport qualité/prix : Trop cher pour ce que c'était

2026-05-26 • via Nuitee
M
Marcelo • couple • br
1
Check if the refurbishment is concluded
Pros:

The location

Cons:

The whole hotel is under refurbishment, so it was noisy, and we have to change three times to another room. The washbasin was clogged. The staff helped after many complaints. I thank the owner of the construction company, Mr Gomes, that was there and help us to find a better room.

2026-05-26 • via Nuitee
F
FRANCOIS • solo_traveller • fr
3
Cons:

pas de. savon dans la salle de bain
pas de lampe de chevet

2026-05-22 • via Nuitee
A
Alleaume • solo_traveller • fr
1
Cons:

Ils ont pas voulu faire le changement de dates alors que je n’ai pas pu y aller pour des raisons personnelles suite à un imprévu et je l’es avait contacter +48h avant la nuit.
Conclusion : ils m’ont voler 108€.

2026-05-22 • via Nuitee
L
Le Couedic • solo_traveller • fr
2
Dormir dans un chantier !
Pros:

L'emplacement

Cons:

L'hôtel était en travaux.
Comment peut on rester ouvert pendant des travaux importants de rénovation ? Il y avait des ouvriers plein l'hôtel dès 8h00.
Pas de petits déjeuners, la salle était en travaux.
Le sol de la chambre n'a jamais été lavé, c'était sale.
Les serviettes de bain n'étaient jamais remplacées. Il a fallu réclamer chaque jour des serviettes propres.
Pas de sèche-cheveux.
Pas de lampes au niveau de la tête de lit. Il fallait se lever pour éteindre, un seul interrupteur pour la chambre.

2026-05-21 • via Nuitee
A
Ahmed • solo_traveller • fr
2
Le rapport qualité prix c’est trop cher pour l’hôtel en vrai et l’affiche qui a sur le site et ce qu’il propose c’est ri
Pros:

L’emplacement c’est tout

Cons:

Beaucoup de choses déjà ce que j’ai réservé c’est n’est pas ce qui mon donner

2026-05-20 • via Nuitee
D
Delphine • couple • be
6
2026-05-18 • via Nuitee
M
Michelle • solo_traveller • fr
1
2026-05-16 • via Nuitee
H
Hamza • couple • lu
1
Horrible
Pros:

Dear Booking.com Customer Service,

I am writing to formally raise a complaint about a recent stay booked through your platform, which turned out to be a very disappointing and unacceptable experience.

The hotel was undergoing significant renovations during my stay, a fact that was neither clearly disclosed at the time of booking nor communicated beforehand. This had a direct negative impact on the comfort and quality of the stay.

In addition, the condition of the room was far below basic standards:
- The room was not properly cleaned upon arrival.
- A mirror was broken, posing a potential safety hazard.
- There was a very strong smell of paint, which was overwhelming and caused discomfort.
- The towels provided were dirty.
- There were no glasses available in the room, making it impossible to use the coffee machine or even have a drink.

And the fridge was making a lot of noise.

Overall, the stay was extremely unpleasant and did not meet the expectations set by the listing on your platform.

I will be attaching photos as evidence to support my complaint.

Given these issues, I kindly request that you review this matter and propose an appropriate resolution, including compensation for this unsatisfactory experience.

Thank you for your attention to this matter. I look forward to your prompt response.

Yours sincerely,

Cons:

Dear Booking.com Customer Service,

I am writing to formally raise a complaint about a recent stay booked through your platform, which turned out to be a very disappointing and unacceptable experience.

The hotel was undergoing significant renovations during my stay, a fact that was neither clearly disclosed at the time of booking nor communicated beforehand. This had a direct negative impact on the comfort and quality of the stay.

In addition, the condition of the room was far below basic standards:
- The room was not properly cleaned upon arrival.
- A mirror was broken, posing a potential safety hazard.
- There was a very strong smell of paint, which was overwhelming and caused discomfort.
- The towels provided were dirty.
- There were no glasses available in the room, making it impossible to use the coffee machine or even have a drink.

And the fridge was making a lot of noise.

Overall, the stay was extremely unpleasant and did not meet the expectations set by the listing on your platform.

I will be attaching photos as evidence to support my complaint.

Given these issues, I kindly request that you review this matter and propose an appropriate resolution, including compensation for this unsatisfactory experience.

Thank you for your attention to this matter. I look forward to your prompt response.

Yours sincerely,

2026-04-29 • via Nuitee
N
Nolwenn • couple • re
1
Établissement en travaux. C’est pas possible d’être ouvert dans ces conditions. Nous ne sommes pas restés la chambre éta
2026-04-29 • via Nuitee
J
Jancy • solo_traveller • cd
7
2026-04-28 • via Nuitee
O
Ouissame • couple • fr
10
J’ai aimé ce séjour
Pros:

Accueil chaleureux et hôtel très agréable et reposant Merci

Cons:

Rien de spécial

2026-04-24 • via Nuitee
G
GHISLAINE • solo_traveller • fr
1
Établissement frauduleux avec de fausse images - tromperie sur les conditions d'hébergement
Pros:

Rien. La Présence de travaux (grand chantier) à tous les étages, dès que vous poussez la porte, laisse entrevoir des conditions d'hébergement indignes et insalubres. L'ascenseur dysfonctionne à votre arrivé. Vous êtes donc tenu de prendre les escaliers en colimaçon, dans lesquels vous croisez des hommes avec des sceaux de chantier. Les ouvriers ponçent derrière vos portes de chambre. Travaux jusqu'à très tard et très tôt le matin. Oublié les grâce matinées, par des ponçeuses à parquet et autres bruits. Cet établissement ne devrait pas être proposé par une plate-forme comme BOOKING.COM qui joue sa réputation et pour lequel des touristes se retrouvent piégés, comme constatés sur place.

Cons:

La Présence de travaux (grand chantier) à tous les étages, dès que vous poussez la porte, laisse entrevoir des conditions d'hébergement indignes et insalubres. L'ascenseur dysfonctionne à votre arrivé. Vous êtes donc tenu de prendre les escaliers en colimaçon, dans lesquels vous croisez des hommes avec des sceaux de chantier. Les ouvriers ponçent derrière vos portes de chambre. Travaux jusqu'à très tard et très tôt le matin. Oublié les grâce matinées, par des ponçeuses à parquet et autres bruits. Cet établissement ne devrait pas être proposé par une plate-forme comme BOOKING.COM qui joue sa réputation et pour lequel des touristes se retrouvent piégés, comme constatés sur place. Les images sont trompeuses et la réalité en images.

2026-04-22 • via Nuitee