Palacio de Santa Inés

Hotels
9 (3452 reviews)
Cuesta de Santa Inés, 9 , Granada , es

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Outdated room conditions

Categories

Cleanliness
8
Issues with cleanliness were highlighted, particularly in bathrooms and under beds.
Service
10
Staff were frequently described as friendly and professional.
Location
9.5
Location was praised for being central and convenient.
Room Quality
8.5
Room conditions varied, with some being outdated and in need of renovation.
Amenities
8.5
Amenities were sufficient, but some aspects needed improvement.
Value for Money
9
Generally considered good, though some found issues with room quality.
Food and Beverage
9.5
Breakfast and food options were positively received.
Overall Experience
9
Overall experience was good, but marred by some cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:25

Property Description

Historic Charm in the Heart of Granada
Experience the magic of the 16th-century Palacio De Santa Ines, nestled in the UNESCO World Heritage Albayzín district. Admire the authentic Mudéjar architecture and intricate details of the salon and ornate patio, offering a glimpse into Granada's rich history.

Luxurious Rooms and Spectacular Views
Indulge in well-appointed rooms featuring modern amenities such as a pillow menu, minibar, and Alhambra views in Superior Rooms. Relax in comfort and style during your stay in Granada.

Personalized Service and Convenient Amenities
Enjoy a buffet breakfast, afternoon tea and coffee, and assistance from the 24-hour reception staff for booking tickets and tours. With free Wi-Fi and travel assistance, your stay at Palacio De Santa Ines is sure to be memorable.

To immerse yourself in Granada's history and luxury, book your stay at Palacio De Santa Ines today.

Important information:

Please note that road access is limited in the streets around Palacio de Santa Inés. Guests have discounts at 2 nearby car parks, and tickets must be bought at the hotel. The hotel will send you an email with directions to the parking. Please note that the parking space is subject to availability.

Children under 18 years of age are not accepted without an accompanying adult.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRX

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9
Based on 3452 reviews
Cleanliness: 8
Service: 10
Location: 9.5
Room Quality: 8.5
Amenities: 8.5
Value for Money: 9
Food and Beverage: 9.5
Overall Experience: 9
N
NINJATACATACA • extended_group • es
8
2026-03-14 • via Nuitee
Y
Yannick • couple • fr
10
Pros:

Tout était parfait

2026-03-12 • via Nuitee
A
Antonio • solo_traveller • es
10
Pros:

El sitio en si ya es magico, pero esa habitación mirando cara a cara a la Alhambra disfrutando de un té, hizo que ese momento sea uno de los momentos más bellos que he vivido.

Cons:

Que solo estuve una noche

2026-03-10 • via Nuitee
D
De Grandpré • family_with_children • es
8
Pros:

Grandeur chambre, petit déjeuner, employés courtois

Cons:

Moisissure sur le carrelage dans la douche, toilette bouchée, matelas dur.

2026-03-10 • via Nuitee
D
Daniel • couple • es
9
2026-03-09 • via Nuitee
K
Karin • couple • ch
9
Pros:

Schönes Zimmer in zentral gelegenem Palazzo.

Cons:

Etwas wenige Tische für das Frühstück, deshalb musste man warten. Aber das reichhaltige und feine Frühstück hat einen dafür entschädigt.

2026-03-08 • via Nuitee
M
Martínez • solo_traveller • es
10
Pros:

La limpieza y la amplitud de las habitaciones

Cons:

Todo perfec

2026-03-08 • via Nuitee
R
Rey Francisco • couple • pr
4
2026-03-08 • via Nuitee
T
Teresa • couple • es
10
Estupendo. Repetiría.
Pros:

Desayuno variado y muy muy rico. Ubicación perfecta. Personal muy agradable.

Cons:

La cama era muy blanda y se hundía demasiado.

2026-03-08 • via Nuitee
P
PATRICIA • family_with_children • es
10
Pros:

La situación y lo bonito que es estar en un Palacio frente a la Alhambra.

2026-03-06 • via Nuitee
I
Isabella • family_with_children • im
10
Beautiful and enchanting
Pros:

Really really lovely. Very charming hotel and staff. Last time I stayed here we had a room on two levels which was really lovely, this time a bedroom and sitting room. Both really nice, lovely breakfast in the mornings too. Lots of lovely restaurants locally too like Ossobuco.

2026-03-05 • via Nuitee
F
Francisco Javier • couple • es
9
Sitio emblematico y bien situado
Pros:

Desayuno muy bueno. Habitación correcta. Muy limpia y confortable. No aceptaron con nuestra mascota sin problemas.

Cons:

Quizás un poco ruidosa porque nos tocó al lado del ascensor.

2026-03-05 • via Nuitee
S
SHIHHSIANG • family_with_children • tw
7
Toilet smells bad
Pros:

Very clean

Cons:

WiFi is poor

2026-03-04 • via Nuitee
O
Olivier • family_with_children • fr
9
Un emplacement au cœur des points d'intérêt et très vivant
Pros:

Un joli palais restauré il y a 30 ans avec beaucoup d'authenticité. Les deux patios apportent des volumes très agréables...

Cons:

La literie est un peu molle.

2026-03-04 • via Nuitee
J
Jonathan • solo_traveller • gb
10
Excellent charming hotel
Pros:

Very charming and historic hotel. Very friendly staff. Despite being an old property the rooms have been tastefully modernised too. The location for me was perfect. A quiet little square but go about 30 seconds down the steps and you are on the "main" route through the old town, close to Alhambra and too. So it is peaceful and quiet but close to everything too. The breakfast is good too and a good selection. Good wifi too.

Cons:

Really not a lot not to like. There is no restaurant for an evening meal I suppose, but plenty of places nearby to eat.

2026-03-04 • via Nuitee
M
Maryline • couple • fr
9
Pros:

L accueil, le confort, le petit déjeuner, bref quasi tout
Mention spéciale à la personne de l accueil parlant un excellent français

Cons:

Le seul bémol est le manque d insonorisation, on entend les bruits des sanitaires des chambres d à côté mais si l on veut séjourner dans un lieu aussi magnifique, c dit la rançon de la gloire 😊

2026-03-04 • via Nuitee
R
Rosie • couple • gb
7
Pros:

This hotel has character. You walked into history by stepping into the front door. Quite amazing. Breakfast is 10 Euro but has a great selection.
Rooms are all different standard I really didn’t like the first room we were allocated but the staff were accommodating and changed one for me for the following nights

Cons:

The hotel is located in the historic centre with walking distance to everywhere, which is fantastic. The down side is there’s a night club right next door and during the weekend the loud noise goes well into 3am - difficult if you want a good night sleep 😓

2026-03-04 • via Nuitee
S
Sabien • couple • be
10
Het was super, mooi hotel en een perfecte locatie
Pros:

Alles eigenlijk

2026-03-03 • via Nuitee
D
Dobrinka • couple • bg
10
2026-03-03 • via Nuitee
F
Frits • extended_group • nl
9
Prettig, fijn verwarmd, aardig personeel, lekker ontbijt. Leuke Marokkaanse RIAD.
Pros:

Centraal in leuke wijk.

Cons:

Onbereikbaar voor auto. Veel lawaai ‘‘s nachts van cafés of omliggende woningen.

2026-03-03 • via Nuitee