Palacio de Santa Inés

Hotels
9 (3741 reviews)
Cuesta de Santa Inés, 9 , Granada , es

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Outdated room conditions

Categories

Cleanliness
8
Issues with cleanliness were highlighted, particularly in bathrooms and under beds.
Service
10
Staff were frequently described as friendly and professional.
Location
9.5
Location was praised for being central and convenient.
Room Quality
8.5
Room conditions varied, with some being outdated and in need of renovation.
Amenities
8.5
Amenities were sufficient, but some aspects needed improvement.
Value for Money
9
Generally considered good, though some found issues with room quality.
Food and Beverage
9.5
Breakfast and food options were positively received.
Overall Experience
9
Overall experience was good, but marred by some cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:25

Property Description

Historic Charm in the Heart of Granada
Experience the magic of the 16th-century Palacio De Santa Ines, nestled in the UNESCO World Heritage Albayzín district. Admire the authentic Mudéjar architecture and intricate details of the salon and ornate patio, offering a glimpse into Granada's rich history.

Luxurious Rooms and Spectacular Views
Indulge in well-appointed rooms featuring modern amenities such as a pillow menu, minibar, and Alhambra views in Superior Rooms. Relax in comfort and style during your stay in Granada.

Personalized Service and Convenient Amenities
Enjoy a buffet breakfast, afternoon tea and coffee, and assistance from the 24-hour reception staff for booking tickets and tours. With free Wi-Fi and travel assistance, your stay at Palacio De Santa Ines is sure to be memorable.

To immerse yourself in Granada's history and luxury, book your stay at Palacio De Santa Ines today.

Important information:

Please note that road access is limited in the streets around Palacio de Santa Inés. Guests have discounts at 2 nearby car parks, and tickets must be bought at the hotel. The hotel will send you an email with directions to the parking. Please note that the parking space is subject to availability.

Children under 18 years of age are not accepted without an accompanying adult.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRX

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9
Based on 3741 reviews
Cleanliness: 8
Service: 10
Location: 9.5
Room Quality: 8.5
Amenities: 8.5
Value for Money: 9
Food and Beverage: 9.5
Overall Experience: 9
C
Christer • extended_group • se
8
We will back and also recommend Inez
Pros:

Perfect situated in old town of Granada. Very friendly and serviceminded staff. Very good price.

2026-07-11 • via Nuitee
K
Kathryn • couple • au
8
We loved the location, and the older style of the hotel felt appropriate to the history of Grenada.
Pros:

The location is perfect, in the scenic centre of the old town, just near the river. Half hour walk to the Alhambra. Lovely restaurants just near hotel. Our room had no outlook, but was cool and quiet.
Everything you want to see in Grnada is within 20 minutes walking.

Cons:

nothing

2026-07-11 • via Nuitee
S
Steve • solo_traveller • gb
8
Pros:

Excellent ye olde world Spanish style Hotel within walking distance of all the major attractions including the Alhambra bar and restaurants Great place to stay.

Cons:

Everything

2026-07-10 • via Nuitee
L
Laura • couple • it
10
Una piacevole coccola nel cuore dell’Albaicín.
Pros:

Le cose che ci sono piaciute di più sono: la struttura molto autentica e pulita, posizione pazzesca, stanza ampia e confortevole, personale acquisito.

2026-07-10 • via Nuitee
P
PIERGIORGIO • solo_traveller • it
10
Pros:

Struttura affascinante, comoda a tutti i servizi, personale gentile e disponibile con ottima colazione! TOP

2026-07-10 • via Nuitee
C
Costa1959 • solo_traveller • br
10
Pros:

Localização, o quarto em geral

Cons:

Sem comentários

2026-07-09 • via Nuitee
E
Ellen Hider • solo_traveller • gb
10
Pros:

Beautiful hotel.
Perfect location.
Clean and comfortable.
Lovely breakfast.

2026-07-09 • via Nuitee
A
anthony • extended_group • us
10
This is a beautiful historic hotel with modern amenities, superb staff, and great location.
Pros:

The hotel was beautiful! Historic with a spiral staircase loft for our sons, yet modern air conditioning, elevator and amenities. The staff was so helpful with restaurant recommendations and getting a taxi for our departing flight. It was quiet but close to the main square and we walked to most of the sights while exploring the city. We highly recommend this hotel!

2026-07-09 • via Nuitee
K
KAREN • family_with_children • us
9
Excellent stay in a great locatin.
Pros:

I loved the atmosphere of the hotel. It's has a welcoming, warm lobby area with nice, helpful staff. The location of the hotel is perfect! It is in a lively area with restaurants and shops, and in walking distance to the important sites. (the Alhambra is uphill, but not too far and an easy walk back down!).

2026-07-09 • via Nuitee
M
Maria Angeles • family_with_children • es
6
Cons:

Falta de limpieza del baño habitación, tenía de todo y de todos en el pie del inodoro, y eso llevaba ahí semanas o incluso meses

2026-07-09 • via Nuitee
D
Delphine • extended_group • fr
10
Un vrai coup de cœur pour cet endroit au charme fou.
Pros:

Un lieu exceptionnel et magnifiquement rénové, à proximité de l’Alhambra. Le personnel est d’une gentillesse et d’une disponibilité rare et parle plusieurs langues.

Cons:

Rien.

2026-07-08 • via Nuitee
Y
Yolanda M • extended_group • es
9
2026-07-08 • via Nuitee
B
Bergoglio-Dedieu Edwige • solo_traveller • fr
10
Le sans faute
Pros:

L'hôtel a un charme fou, super bien situé pour se balader à pied. Proche de l'Alhambra. Le personnel est très sympa, les chambres avec tout le charme de l'Andalousie, très confortable et très agréable. On le conseille fortement!

Cons:

Rien

2026-07-08 • via Nuitee
A
Amani • couple • us
10
Cons:

It’s not a negative but be ready to carry your luggage up the stairs from the road to the hotel and the hotel doesn’t have an elevator.

2026-07-07 • via Nuitee
A
AZUCENA • couple • es
10
Impresionante
Pros:

Impresionante habitación, me sorprendió muchísimo el tamaño, tenía 2 baños, uno con bañera, parecía un loft en lugar de una habitación. Toda la carpintería de madera. De los mejores alojamientos que he cogido, calidad-precio un 10.

Cons:

Nada!

2026-07-07 • via Nuitee
V
Verónica • solo_traveller • es
10
Pros:

Las vistas y los servicios que presta el lugar.

2026-07-06 • via Nuitee
N
Natalia • couple • es
9
Perfecto para andar por Granada
Pros:

La ubicación excelente y el
Propio establecimiento

2026-07-05 • via Nuitee
R
Rashda • solo_traveller • gb
10
Great location, and excellent customer service.
Pros:

Excellent service and very friendly and helpful staff. Highly recommended.

2026-07-05 • via Nuitee
M
M Antonia • solo_traveller • es
8
Pros:

El palacio es muy bonito. La Atención de todo el personal7

Cons:

Las vistas de la habitación

2026-07-05 • via Nuitee
M
Myriam • extended_group • be
10
Parfait.
Pros:

Rapport qualité prix incroyable, hôtel magnifique, service et petit déjeuner parfait.

Cons:

Rien

2026-07-05 • via Nuitee