Hotel Panoramic

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Our stay at Hotel Panoramic Montepulciano was an absolute disaster. From the very start, we were met with an unfriendly, almost hostile welcome from reception. Things only got worse when we encountered the bartender — clearly intoxicated, loud, and rude to guests. It wasn’t just our impression: even the evening staff openly admitted that the barman has a serious drinking problem and that this causes issues regularly. Shocking.

They charged us full price for drinks, only to either deliver something completely different or not bring anything at all. When asked, the response was defensive and impolite.

The room? No air conditioning — during a heatwave — turning our stay into an uncomfortable, sleepless ordeal.

And the breakfast? Just take a look at the photo attached. It’s honestly insulting. Cold, poor-quality, and unappetizing — even animals would pass on it. Tea was served in a mug, but coffee came in a plastic tumbler, which they called “eco-friendly.” It felt more like they were out of cups and just didn’t care.

To top it all off, the hotel’s responses to guest reviews are some of the rudest and most unprofessional I’ve ever seen. Instead of showing even a trace of hospitality or accountability, they insult anyone who dares leave honest feedback. That alone says everything about how this place is run.

Please, read the other reviews before booking. We wish we had. The view might be panoramic — but the experience is pure disaster.

Nice location. Staff was nice. The only issue is the room with no AC or plugs. When reviewing the property it appeared the property lists AC. You would assume the whole hotel has AC. Once I selected the room I should have looked closely at the AC availability. Rough night to sleep. Other than that the staff was nice and the place comfortable.

Air conditioning faulty...38C outside resulting in pool sleep

Hidden gem! Place was so beautiful with breathtaking views. Pool area was great and rooms were so nice with balconies. Breakfast was also great. Highly recommend

The hotel was a bit outdated. Felt like the pictures have been taken a long time ago.

The shower corner wasn’t waterproof so using the shower the bathroom flooded water.
AC didn’t work properly (didn’t let change the temperature) so there was quite warm in the room.

The hotel was called “panoramic”, but there was a lot trees, not so much panorama.

The breakfast was pre-packed and tasteless.

Hotel maravilhoso, quarto amplo e próximo a cidade e pontos turisticos.

Good service, but very poor room hygiene

I stayed one night at the hotel. While the staff was friendly and the service was good, unfortunately the cleanliness of the room was unacceptable.

There was a rotten sock under the bed and hair from previous guests on the floor and in the bathroom. It was clear the room had not been properly cleaned. As someone who has worked as a housekeeper, I know how essential basic hygiene is in a hotel room — this should be a top priority.

Additionally, the pool area had no restroom available, even though it was crowded with guests. A bathroom in that area is a basic necessity.

Muito bom. As acomodações são impecáveis, bem como o atendimento. Profissionalismo e hospitalidade excelentes

What a beautiful setting, slightly out of town so ideal if you have a car. Staff were extremely friendly and helpful. Parking was easy, free and onsite.
Room was very comfortable, extra pillows given upon request. Room was clean and bathroom was luxury- powerful and spacious shower.
Wifi in the room and a balcony to enjoy outside. Window could be left open slightly for a fresh breeze.
No fridge in the room or drinking water but an abundance of towels.
Breakfast was included and consisted of coffee and a selection of biscuits, jams and cakes. Lots of prepackaged stuff so great if you're with kids or going out for the day.
No hesitation recommending this place!

Foi excelente! Quarto enorme, confortável, café da manhã excelente.

La colazione non è il massimo, pochissima scelta. la camera era molto spaziosa ma con una bimba piccola un po fredda. Il personale molto disponibile

I stayed at the beginning of November at this hotel and had 2 superior rooms with a balcony. The rooms were very large, clean, with some view from the balcony and modern bathrooms. At the reception there was a very kind lady who gave us a lot of useful information about the area. Also in the evening there was a gentleman who helped us with recommendations. Secure parking with enough places. The view from the hotel terrace is superb. The breakfast was great, the coffee and croissants were good, but at an Italian hotel it can only be an Italian breakfast with quite a lot of sweets, we improved it with some juice and it was perfect. Anyway, the lady who served breakfast was extremely kind. The only inconvenience for us was that there was no heat in the room, but that depends on the culture of each people, we usually stay at 22-23 degrees in the house from October to March. We thank the hotel staff for everything and hope to come back again.

Merci

We panned to stay only 2 nights but we had so much fun we extended one more night. Thai hotel is VERY clean beautiful hardwood flooring all over, beautiful scenery all around, rooms are VERY specious, close to city and restaurants.

Not a pleasant memory.
Sorry to say, as the place seems nice as far as the house and location goes. But the problem is that the owner's communication skills needs some serious work.
So we went there to take three rooms with our small group of friends. As we arrived there was a guy behind the counter who we greeted and he said that we should wait outside until owner arrives. So we did. After a while there were more people coming and after a 15-20 min waiting they either got their rooms or just left. Time went by, but nobody came to ask us what are we waiting for. So we left. Not a problem.
I wrote a reply to the owner on their google site and what followed was unbelievable, owner didn't even ask what the problem was, but just started to insult my family as I was raised bad and didn't get enough education from my parents, that is why I can't wait like 'civilized' people and so on. The rant was funny to read, but the owner seems mentally non-stable so I hope they get the medical help they need. Until then I would avoid the place.

Fotos des Hotels sind irreführend, weil
Pool nicht verfügbar war.
Rezeption nur Vormittags besetzt.
Frühstück nur auf dem Zimmer, kein Buffet, keine Auswahl möglich.
Zimmer: geräumig und sauber.
Zufahrt zum Hotel gleicht im letzten Abschnitt einem Feldweg. Abzweigung der Hotelzufahrt von Hauptstraße ist gefährlich, da in einer Kurve.

Siamo stati divinamente . Consigliatissimo.

Mi sono trovato benissimo, permanenza di una sola notte, camera grande e pulita

Soggiorno di una notte, posto molto tranquillo, pulito e bello. Mi è piaciuto molto!