Hôtel et Résidence La Réserve

Hotels
•
Les Collectionneurs
9 (53 reviews)
Pointe Sainte Barbe, 1 Avenue Gaëtan Bernoville, Saint-Jean-de-Luz, Pyrenees-Atlantiques, 64500 , Saint-Jean-de-Luz , FR
33-5-59513200

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Facilities

Meeting rooms
Boat tours nearby
Parasailing nearby
Long-term parking (surcharge)
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Excellent amenities

Categories

Cleanliness
8.61
Standard quality for this hotel tier.
Service
9.58
The staff were friendly, knowledgeable and helpful. The bar staff in particular couldn’t do enough to help you.
Location
9.12
Lovely location with a nice cliff top walk down to St Jean de Luz.
Room Quality
8.57
Standard quality for this hotel tier.
Amenities
9.1
Great gardens and swimming pool area.
Value for Money
8.56
Standard quality for this hotel tier.
Food and Beverage
8.61
Standard quality for this hotel tier.
Overall Experience
9.08
All in all, we had a very pleasant two night stay here. Could have stayed longer!
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 03:03

Property Description

Luxurious Accommodations
Indulge in body treatments and facials at the hotel spa, pampering yourself in style. Enjoy French cuisine at the garden-view restaurant or opt for room service for a cozy night in.

Recreational Activities
Take advantage of the outdoor tennis court and seasonal pool for some leisurely fun during your stay.

Convenient Amenities
From complimentary Wi-Fi to concierge services, this hotel ensures your comfort and convenience. Book now for a luxurious getaway at Hôtel et Résidence La Réserve.

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from April to November.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BIQ

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Guests are provided with free hand sanitizer

See all policies

Location

Guest Reviews

9
Based on 53 reviews
Cleanliness: 8.61
Service: 9.58
Location: 9.12
Room Quality: 8.57
Amenities: 9.1
Value for Money: 8.56
Food and Beverage: 8.61
Overall Experience: 9.08
A
Andy • partner
10
Pros:

Lovely location. Great gardens and swimming pool area. The staff were friendly, knowledgeable and helpful. The bar staff in particular couldn’t do enough to help you. Nice cliff top walk down to St Jean de Luz. All in all, we had a very pleasant two night stay here. Could have stayed longer!

2025-06-22 • via Nuitee
B
Brian
10
Stunning Views
Pros:

A fabulous place to stay - views, location, food, comfort.

2025-05-21 • via Nuitee
O
Oyidiya • partner
10
Pros:

The green outdoor space in and out of the hotel is amazing. Perfect place to have long walks while admiring the coast and the sea.
Totally recommend 👌

2025-04-21 • via Nuitee
R
Rachel
10
Super endroit au calm
Pros:

Silencieux, confortable, belle vue, super bien equipe (cuisine). Je suis restée une nuit avec une amie et deux nuits seules. J’ai prolonge sur le moment, avec l’aide de la reception, qui a gentiment garde le tarif que j’avais avant. Parking juste a cote. Il n’y a pas d’ascenseur (a savoir pour ceux qui en ont besoin). Un tout petit detail, quand j’ai prolonge on ne m’a pas dit que je devais repasser a la reception pour mettre a jour mes clefs. Ma chambre etait a l’oppose de la reception. Un peu pénible lorsque je suis rentrée le soir avec mes course et mon diner….

2024-10-13 • via Nuitee
B
Birgit Hiltrud
8
Pros:

die Suite war fantastisch
das Restaurant sehr teuer
keine Fitnessräume

2024-09-29 • via Nuitee
V
Verified traveler
8
Pros:

Sejour tres agreable. Tres bon accueil. Superbe terrasse avec vue sur mer. Parc magifique. Ameublement et equipement un peu vieillot et entree de gamme.

2024-09-29 • via Nuitee
S
Shaun
10
Pros:

Excellent location, friendly and helpful staff and food was first class in bar and in restaurant.

2024-09-14 • via Nuitee
Y
yves
10
Pros:

Tout le complexe s'y prête pour passer un bon séjour avec superbe vue et piscine

2024-08-31 • via Nuitee
K
Krysti & Dave • family
6
Pros:

Property could be cleaner. Bad service. No coffee pods or water available. Staff wasn’t much help at check in.

2024-07-12 • via Nuitee
J
Juan
10
Pros:

It was such a great experience and hotel staff was awesome!

2024-07-06 • via Nuitee
B
Benoit • partner
10
Pros:

Emplacement idyllique et tranquille surplombant la mer. Une vue magnifique, personnel courtois et professionnel. Le restaurant a une excellente table.

2024-07-04 • via Nuitee
M
Michael
8
Stunning view
Pros:

The view is amazing!
The pool was heated so we could use it even by cloudy 20 degrees outside.
The apartments are nice with a nice inside and outside table.
To improve:
They need to exchange the knifes to cut. They weren’t sharp at all. And the hygienic plastic bed sheet is a bad solution. It makes so sweat the whole night even the kids were complaining.

2024-06-29 • via Nuitee
T
TAKAFUMI • family
10
Pros:

今回で3回目の利用ですが、いつもスタッフが親切で気持ちの良いサービスを提供してくれます。
また、ホテルのレストランIluraの料理も大変おいしく、また海辺沿いにある場所もとても素敵です。
またぜひ行きたいホテルの一つです。

2024-06-29 • via Nuitee
H
Hannes • partner
10
Pros:

Wunderschöne Lage der Unterkunft, Sauberkeit und Freundlichkeit der Mitarbeiter.

2024-06-25 • via Nuitee
P
philippe • partner
6
Pros:

Nous pension réservée dans l’hôtel et nous avons était logé côté résidence
Réservé aux familles
Escalier sans ascenseur
Et un équipement plus que simpliste
Un frigo chaud
Et un restaurant très éloigné de la chambre

2024-05-26 • via Nuitee
B
Barbara • family
10
Pros:

Beautiful resort with very nice staff. We slept soundly due to the quiet area and the comfortable bed. The shower is excellent and the bathroom looks like it’s updated as all the fixtures are of a high quality and nice design. We chose the breakfast option and it was delicious with a lot of choices. All the food was very fresh. You can even boil your own egg if you don’t want the scrambled eggs. My only regret is that we couldn't stay longer.

2023-10-22 • via Nuitee
M
Miguel
10
La reserve Saint-Jean-de-Luz
Pros:

3 dias muito bons no la reserve.
Muito comfortavel, quartos muito calmos e insonorizados e com persianas, o que não permite a luz entrar.
Pessoal muito simpatico e condições nas piscinas muito boas com muito espaço e cadeiras.
Bom pequeno almoço mas com escolha ligeiramente limitada de charcutaria e queijos, bom como de opções quentes. O espaço do pequeno almoço, tanto dentro como fora é excelente

2023-10-05 • via Nuitee
C
Christophe
6
Pros:

Le site est exceptionnel, la vue et la chambre également. Dommage d'avoir eu un lit en 190 de long (je fais 1.80, mes pieds dépassaient). La clim est un peu bruyante.

2023-10-02 • via Nuitee
A
Audrey
10
Pros:

Super week-end dans cet établissement de qualité. Rien à dire tout est parfait.

2023-10-01 • via Nuitee
V
Verified traveler
4
Tiniest room ever
Pros:

The room was barely bigger than the bed. No place to open a suitcase. We had to put the suitcases on the bed, get out what we needed and then close them up again.

2023-09-28 • via Nuitee