Mosaik hotel

Hotels
8.6 (1216 reviews)
56 Bd Victor Hugo , Saint-Jean-de-Luz , fr

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Heating
Terrace
Family rooms
Pets allowed
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly Staff
Good Breakfast
Great Location
Cons:
Noise Issues
Bathroom Maintenance

Categories

Cleanliness
8.3
Some reviews mention issues with maintenance and humidity in the bathroom.
Service
9.1
Numerous reviews highlight the staff's friendliness and helpfulness.
Location
9.1
Guests frequently praise the hotel's central location.
Room Quality
7.6
Mixed sentiments; some rooms reported issues with noise insulation and bed comfort.
Amenities
8.6
Standard amenities reported, with occasional mentions of missing features.
Value for Money
8.4
Generally considered fair, though some mentioned comfort issues.
Food and Beverage
9.1
Many guests enjoyed the breakfast and local food quality.
Overall Experience
8.6
Overall positive feedback despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 03:03

Property Description

Charming Hotel in Saint-Jean-de-Luz

Convenient Location: Situated in the heart of Saint-Jean-de-Luz, Mosaikhotel is a stone's throw away from the bustling pedestrian area, offering easy access to local attractions.

Comfortable Accommodations: Guests can enjoy well-appointed rooms with modern amenities including air conditioning, TV, and en suite facilities. The complimentary Wi-Fi ensures you stay connected throughout your stay.

Explore the Surroundings: With the port, beach, and thalassotherapy centre just 300 meters away, Mosaikhotel provides the perfect starting point for exploring the vibrant culture of Pays Basque and the stunning Pyrénées mountains.

Book your stay at Mosaikhotel now and experience the best of Saint-Jean-de-Luz!

Important information:

Please note that parking is subject to availability due to limited spaces.

Please note that the hotel does not have elevatorParking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BIQ

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 3 years old to 15 years old stay for € 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 1216 reviews
Cleanliness: 8.3
Service: 9.1
Location: 9.1
Room Quality: 7.6
Amenities: 8.6
Value for Money: 8.4
Food and Beverage: 9.1
Overall Experience: 8.6
C
Christophe • couple • fr
9
2026-07-18 • via Nuitee
C
Cynthia • solo_traveller • id
7
Pros:

L'emplacement et la beauté de la maison. La gentillesse du personnel

Cons:

Le bruit des voisins.

2026-07-18 • via Nuitee
H
Hélène • couple • fr
9
2026-07-18 • via Nuitee
F
Francois • couple • fr
7
Bel emplacement
Pros:

Très bon accueil
Proche centre ville

Cons:

Pas de parking

2026-07-17 • via Nuitee
A
anne • couple • be
9
Top pour découvrir St Jean de Luz
Pros:

L’accueil et le service au Top
Petit déjeuner de grande qualité avec des produits locaux

2026-07-17 • via Nuitee
S
Stefanie • couple • de
10
Jederzeit gerne wieder
Pros:

Tolles Frühstück, sehr nettes Personal

2026-07-16 • via Nuitee
S
Sofia • family_with_children • ec
8
ESTÁ BIEN PARA ESTADÍA CORTA
Pros:

La ubicación está muy bien. Cerca de la estación de trenes y buses y como San Juan de Luz es muy pequeño, cerca de la playa y el centro.
La habitación estaba bien aunque un poco pequeña. Había una máquina para calentar agua que nos vino muy bien para tomar unas infusiones.
El baño bien, pero la ducha no tenía puerta y cuando te duchabas se mojaba todo el piso del baño.
El desayuno no lo tomamos porque vimos que era un desayuno frío y en San Juan de Luz hay buenos lugares para un desayuno caliente o un brunch.

Cons:

El personal fue muy amable, incluso me permitieron cargar mi teléfono celular porque veníamos de España y no nos servía el enchufe. Lo malo fue que cuando mi madre quiso también cargar su celular, ya no lo permitieron. No sabemos por qué.

2026-07-16 • via Nuitee
I
Isabelle • solo_traveller • fr
8
2026-07-15 • via Nuitee
R
Russell • family_with_children • us
8
Pros:

The location to Beach, grocery store and laundromat was excellent

Cons:

The loft was hard not to hit your head

2026-07-14 • via Nuitee
H
Harriet • family_with_children • gb
9
Pros:

Family room comfortable for 2 adults and 2 teenagers. Aircon appreciated. Easy walk through shops to beach and restaurants. Staff helpful both prior to and during stay.

Cons:

Entrance to underground parking is narrow and curved however hotel did advise this when I booked.

2026-07-14 • via Nuitee
V
Vincent • couple • fr
10
2026-07-14 • via Nuitee
I
Inma • solo_traveller • es
9
2026-07-14 • via Nuitee
M
MIGUEL • couple • es
10
Lugar perfecto para tu estancia en San Juan de Luz
Pros:

El desayuno excelente , y todos los días la habitación quedaba muy limpia y ordenada. La ubicación excelente a 5 minutos de todo. Y las recomendaciones culinarias fueron también muy buenas.

2026-07-12 • via Nuitee
H
Hilary • family_with_children • ie
9
Pros:

Cost very comfortable family room

Cons:

Outdoor area closed at 8

2026-07-12 • via Nuitee
J
Jean Luc • extended_group • be
8
Bonne adresse proche du centre
Pros:

Très bon accueil
Petit-déjeuner avec des produits locaux
Super emplacement

Cons:

Chambre et salle de bain très petites

2026-07-10 • via Nuitee
A
Aurélie • solo_traveller • es
10
2026-07-09 • via Nuitee
M
María José • couple • es
2
Decepcionante
Cons:

La habitación era demasiado pequeña, sin un armario al uso. El baño, además de pequeño estaba casi encina de las camas. El hotel tenía 4 o 5 plantas y no tenía ascensor.

2026-07-09 • via Nuitee
D
David • couple • gb
7
Reasonable for the price and helpful staff.
Pros:

Convenient for the port area and shopping and good air-con

Cons:

Small bathroom

2026-07-07 • via Nuitee
V
Vreni • couple • ch
10
2026-07-06 • via Nuitee
M
M Hendry • extended_group • gb
9
Pros:

Staff were very helpful and friendly. Hotel was in a great location and a short walk to restaurants, and beach area.

2026-07-06 • via Nuitee