Mosaik hotel

Hotels
8.6 (1004 reviews)
56 Bd Victor Hugo , Saint-Jean-de-Luz , fr

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Safety deposit box
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly Staff
Good Breakfast
Great Location
Cons:
Noise Issues
Bathroom Maintenance

Categories

Cleanliness
8.3
Some reviews mention issues with maintenance and humidity in the bathroom.
Service
9.1
Numerous reviews highlight the staff's friendliness and helpfulness.
Location
9.1
Guests frequently praise the hotel's central location.
Room Quality
7.6
Mixed sentiments; some rooms reported issues with noise insulation and bed comfort.
Amenities
8.6
Standard amenities reported, with occasional mentions of missing features.
Value for Money
8.4
Generally considered fair, though some mentioned comfort issues.
Food and Beverage
9.1
Many guests enjoyed the breakfast and local food quality.
Overall Experience
8.6
Overall positive feedback despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 03:03

Property Description

Charming Hotel in Saint-Jean-de-Luz

Convenient Location: Situated in the heart of Saint-Jean-de-Luz, Mosaikhotel is a stone's throw away from the bustling pedestrian area, offering easy access to local attractions.

Comfortable Accommodations: Guests can enjoy well-appointed rooms with modern amenities including air conditioning, TV, and en suite facilities. The complimentary Wi-Fi ensures you stay connected throughout your stay.

Explore the Surroundings: With the port, beach, and thalassotherapy centre just 300 meters away, Mosaikhotel provides the perfect starting point for exploring the vibrant culture of Pays Basque and the stunning Pyrénées mountains.

Book your stay at Mosaikhotel now and experience the best of Saint-Jean-de-Luz!

Important information:

Please note that parking is subject to availability due to limited spaces.

Please note that the hotel does not have elevatorParking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BIQ

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 3 years old to 15 years old stay for € 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 1004 reviews
Cleanliness: 8.3
Service: 9.1
Location: 9.1
Room Quality: 7.6
Amenities: 8.6
Value for Money: 8.4
Food and Beverage: 9.1
Overall Experience: 8.6
V
Virginie • couple • fr
8
Bien situé, accueil chaleureux de la part des propriétaires.
Pros:

Jolie décoration salle de petit déjeuner

Cons:

Manque d’ascenseur mais c’est bien indiqué

2026-04-18 • via Nuitee
L
Leire • couple • es
8
Todo perfecto
2026-04-18 • via Nuitee
C
Cleworth • solo_traveller • fr
9
2026-04-18 • via Nuitee
V
Vanessa • solo_traveller • fr
9
Pros:

Tout était très bien, bel établissement et accueil très agréable. La chambre était confortable et l'emplacement idéal.

Cons:

Rien, nous aurions juste apprécié de la nourriture chaude au petit déjeuner. Œufs brouillés notamment. Sinon très bien.

2026-04-18 • via Nuitee
D
Denis • couple • re
8
2026-04-17 • via Nuitee
S
sermac • solo_traveller • fr
9
Super hôtel dans le centre
Pros:

Emplacement idéal. Chambre décorée avec goût et calme. Thomas à l'accueil est super sympathique et serviable. Très bon hôtel.

Cons:

Ras

2026-04-16 • via Nuitee
J
Joanna • solo_traveller • nl
10
2026-04-16 • via Nuitee
C
Cristina • couple • es
9
Bonito y cómodo hotel
Pros:

Buena ubicación. Bonito. Habitación muy espaciosa con buena vistas. Cama muy grande y cómoda.

Cons:

No había escaleras y con la maleta puede ser un poco incómodo. Por un lado está la ducha y el lavabo y por otro lado el inodoro, es decir, en dos cuartos. No es una gran pega, pero bueno.

2026-04-14 • via Nuitee
L
Loic • couple • fr
10
2026-04-13 • via Nuitee
C
Christine • solo_traveller • fr
8
2026-04-12 • via Nuitee
U
Urtza • family_with_children • es
9
2026-04-11 • via Nuitee
M
Miralles Remigio • family_with_children • es
6
Pros:

El personal, la ubicación y que era muy bonito

Cons:

Las camas no son cómodas

2026-04-11 • via Nuitee
J
Jean-Christophe • couple • fr
10
Un accueil chaleureux, des prestations de qualité à proximité immédiate du centre ville et des plage ont rendu ce séjour
Pros:

L accueil, la qualité des prestations

2026-04-11 • via Nuitee
M
Mermod • family_with_children • ch
10
Pros:

Super accueil. Chambre confortable, propre et décorée avec goût. Super petit-déjeuner. Bons conseils de balades et restaurants. Une adresse que nous allons garder.

2026-04-10 • via Nuitee
C
Christine • family_with_children • fr
9
Excellent
Pros:

La proximité du centre, plages, etc, la propreté, amabilité, équipement

Cons:

L'entrée au Parking un peu exigüe, attention pour les grosses voitures

2026-04-09 • via Nuitee
V
VERONIQUE • solo_traveller • fr
10
Un excellent séjour, très agréable, à refaire!!
Pros:

Hôtel très bien situé, proche de toutes les commodités et des visites à faire. Chambre confortable, un accueil professionnel et convivial.

2026-04-08 • via Nuitee
A
Ana • family_with_children • es
8
2026-04-08 • via Nuitee
A
Alexandra • couple • es
7
Corta pero agradable y confortable.
Pros:

Bien situado respecto al centro y a la playa.
Habitaciones pequeñas pero completas.

Cons:

Deberían avisar que el hotel dispone solo de 6 plazas y que esta debe reservarse con mucha antelación ya que en la web lo pone como que tiene disponibilidad de parking y no es así (allí cerca del hotel no hay ningún parking y no tienen convenio con ninguno de ellos).
El hotel no está adaptado para gente minusválida ya que no dispone de ascensor. No es nada cómodo tener que subir las maletas y bolsas por las escaleras (a nosotros nos tocó el segundo piso).
El desayuno que ofrecen por 14,5€ es muy caro para lo que ofrecen.
No informan correctamente que a partir de las 20h la recepción está cerrada y que por tanto para acceder al hotel a partir de esa hora hay que entrar con un código. No se nos informó y nos lo dejamos en la habitación y no pudimos entrar. Encima llamamos el número de emergencia del dueño y salía el buzón de voz, casi nos toca dormir en el calle. Suerte que una chica de una habitación nos oyó gritar y nos bajó a abrir.

2026-04-08 • via Nuitee
M
Manuela • family_with_children • pt
8
2026-04-07 • via Nuitee
J
Jean Paul • family_with_children • fr
8
Idéal pour une courte escale proche du centre
Pros:

Hotel de très bon rapport qualité prix au centre ville. Confort simple adapté à notre court séjour, les chambres ont été refaites récemment, propreté irréprochable et accueuil dévoué.

Cons:

Point d'amélioration: taille de l'écran du téléviseur

2026-04-07 • via Nuitee