Hotel Viola

Hotels
Independent
6 (21 reviews)
Via Palermo 220, Naples, NA, 80142 , Naples , IT

Pets allowed

Facilities

Health or beauty spa nearby
Free WiFi
24-hour front desk
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Smoke-free property
Tours/ticket assistance
Casino nearby
Health or beauty spa nearby
See all facilities

Review Highlights

Pros:
Convenient location to main train/metro station
Staff were pleasant
Cons:
Rough and dirty area around the hotel

Categories

Cleanliness
5
Mixed reviews on cleanliness, with some guests mentioning a rough and dirty area around the hotel.
Service
7.7
Staff were generally pleasant and accommodating, except for complaints about some residents occupying rooms.
Location
6.5
Convenient location near main train/metro station and tourist areas, but surrounded by a rough and dirty neighborhood.
Room Quality
6.7
Basic but adequate rooms, suitable for solo travelers, but may not be ideal for couples. Some guests mentioned the area had 'character'.
Amenities
5
No specific mentions of amenities in the reviews provided.
Value for Money
5
No specific comments on the value for money aspect.
Food and Beverage
5
No information provided on food and beverage services.
Overall Experience
6.7
Mixed experiences reported, with concerns about the surrounding neighborhood and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-01 14:33

Property Description

Convenient Amenities

Benefit from complimentary wireless internet access, tour/ticket assistance, and 24-hour room service at Hotel Viola. The on-site restaurant, coffee shop, and bar/lounge offer various dining and drink options to enhance your stay.

Comfortable Accommodations

Relax in one of the 25 guestrooms equipped with modern amenities like flat-screen televisions, private balconies, and satellite TV. Enjoy the convenience of refrigerators and well-appointed bathrooms with showers and hair dryers.

Central Location

Situated in Naples City Centre, Hotel Viola is near key attractions such as Piazza Giuseppe Garibaldi and the Botanical Garden of Naples. With the Naples Intl. Airport just 7.8 km away, convenience is at your doorstep.

Wrap up your day in comfort and style – book your stay at Hotel Viola.

Important information:

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
  • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NAP

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Property follows regional sanitization guidelines Safe Hospitality National Protocol (Italy)

  • Guest type

    Essential workers only - NO

  • General

    Bed sheets and towels are washed at a temperature of at least 60°C/140°F

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

6
Based on 21 reviews
Cleanliness: 5
Service: 7.7
Location: 6.5
Room Quality: 6.7
Amenities: 5
Value for Money: 5
Food and Beverage: 5
Overall Experience: 6.7
S
Serra
4
Pros:

I dont like this location

2025-04-27 via Nuitee
S
Simon
6
Pros:

Location is convenient to main train/metro station and 20-30in walk to many sites/tourist area.
Staff were pleasant.
Room was basic but adequate/cheap for me as a solo traveller staying for a week. I wouldn't have wanted to stay here with a partner.
Most other rooms seemed to be occupied by 'residents'.

The area around the hotel is rough and dirty. You could call it "character".

A mainly black and Chinese area, people sleeping on bare matresses on the street, lots of street stalls around selling their wares.

I never felt threatened or intimidated but I can imagine many people would who are older, single females or a little naive.

2025-04-12 via Nuitee
C
Cordelia family
6
Pros:

Spacious room with a balcony. Although i was upgraded to the other wing in the building

2024-10-28 via Nuitee
M
Maria partner
10
Pros:

Struttura semplice ma PULIZIA IMPECCABILE! Consiglio

2024-10-04 via Nuitee
K
Kazuyuki
10
Pros:

交通の便はいいです。WiFiも結構しっかり繋がりました。飲食も豊富にありますし、面倒なら中央駅のフードコートも手軽です。

2024-10-02 via Nuitee
K
Katia
10
Pros:

Tutto davvero ottimo

2024-05-21 via Nuitee
I
Isagani
10
Pros:

The property is great. The surrounding areas are dirty and unsafe.

2023-10-13 via Nuitee
S
Simon friends
2
Pros:

No lift. Stairs steep. Steps in corridors unmarked. Low ceiling on stairs (I hit my head). No fire escape notice in room; cupboards dusty. No shelf in bathroom. Missing plug in shower, just a hole with sharp points to hurt feet where cover should have been. Shower weak, drips because joints leaked, Too few power sockets to charge items. Nowhere to put suitcases to unpack them. No bedside lights or bedside switches for main lights. Noisy (woken by guests arriving 2.30am). Aircraft noise. Staff could not find our booking on arrival because they had us listed under corrupted first names not surnames! But they did allow us to leave bags in reception after checking out.

2023-09-24 via Nuitee
M
Marino
4
Sauberkeit eine glatte 0!
Pros:

Personal war sehr freundlichen. Sauberkeit eine glatte 0. Badezimmer einfach nur Eklig, Duschamatur defekt.

2023-04-04 via Nuitee
K
Katarzyna family
4
Pros:

A lousy value for big money. The property was dirty with beggars asking for money. The area was stinky, dirty and dangerous.

2023-01-09 via Nuitee
S
Salvatore
10
Pros:

Ottimo

2022-07-19 via Nuitee
H
Hervé
8
Quartier populaire près de la gare centrale
Pros:

Très bon emplacement près de la gare centrale.
Quartier populaire.
Bon rapport qualité prix même si les installations sont d'une autre époque.
Personnel très accueillant.

2022-05-01 via Nuitee
S
Salvatore
6
Pros:

accogliente

2022-04-19 via Nuitee
L
Leonardo
6
Comfortable, but dirty and band smelling
Pros:

The room was really comfortable, but the towels had some hair on them, and there is a strong smell of cigarets that males it hard to stay in the room.

2022-04-17 via Nuitee
M
Monika
8
Pros:

...

2021-08-28 via Nuitee
M
Marie
6
Pros:

Les chambres sont confortables et spacieuses. Il y a la clim aussi ce qui n'est pas négligeable en plein mois d'août.

Les locaux sont propres et pas détérioré.

Ce qui est fortement décevant, c'est l'amabilité des employés. Celui de notre arrivée était très froid, et celui du départ voulais nous refaire payer la nuit alors que nous l'avions déjà réglé sur le site..
Nous avons dû appeller le gérant puis regarder nos relevés bancaires afin de ne pas payer la chambre 2 fois..

Le quartier aussi n'est pas très "rassurant" et sale.

Pour un court séjour et rapport qualité prix c'est correct.

2021-08-11 via Nuitee
V
Verified traveler
2
Pros:

Hotel osceno. Materasso sporco di sangue. Lenzuola sporche e bucate. Sporcizia ovunque. La testata del letto sporca di chissà cosa. Tutto tutto sporco. Puzza di fumo.

Un esperienza terribile! Non lo consiglio a nessuno!

2021-08-03 via Nuitee
V
Verified traveler partner
4
Pros:

Dilapidated property but central location
Room smelled like cigarette smoke

2019-04-27 via Nuitee
V
Verified traveler
2
Pros:

Not good. Noisy neighborhood

2016-07-10 via Nuitee
D
dina
4
Pretty bad
Pros:

Dirty. Gross shower and bathroom. Noisy. Constant cigarette smoke smell. Bedding and towels are surprisingly clean for such a place. Helpful staff.

2016-05-19 via Nuitee